Sunterra Springs Independence

Name: Sunterra Springs Independence
Address: 19200 E 37TH TERRACE S, Independence, MO, 64057, US
Telephone: 8163353008

19200 E 37th Terrace S, Independence, MO 64057 · Jackson County · 38 certified beds · avg 37 residents/day · certified since Nov 17, 2017

Part of chain: SUNTERRA SPRINGS (4 facilities, chain avg rating 3.8★)

4/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

3.86

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★★☆4/5 · CMS overall rating: 5/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (22)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Feb 10, 2025	D · Potential for harm, one-off	The facility did not provide care that took into account residents' past trauma or their cultural backgrounds. Care is supposed to be sensitive to what residents have lived through and where they come from.
Feb 10, 2025	D · Potential for harm, one-off	The facility did not have enough nursing staff each day to meet every resident's needs, or did not have a licensed nurse in charge on each shift. Adequate staffing is one of the strongest predictors of good care.
Feb 10, 2025	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Dec 10, 2024	D · Potential for harm, one-off	The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving. · from a complaint
Dec 26, 2023	D · Potential for harm, one-off	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. · from a complaint
Jun 8, 2023	E · Potential for harm, repeated	The facility did not honor residents' rights to request, refuse, or stop treatment, to decline participation in medical research, or to make an advance directive — a written statement of their wishes for future medical care.
Jun 8, 2023	E · Potential for harm, repeated	The facility did not develop and follow policies and procedures to prevent abuse, neglect, and theft. These written safeguards are the foundation of resident protection.
Jun 8, 2023	E · Potential for harm, repeated	The facility did not create and follow a basic care plan covering a new resident's most immediate needs within 48 hours of admission. The first days are when a new resident is most vulnerable.
Jun 8, 2023	E · Potential for harm, repeated	The facility did not provide basic life support, such as CPR, before emergency medical help arrived — care that's required when it matches the doctor's orders and the resident's own written wishes.
Jun 8, 2023	E · Potential for harm, repeated	The facility did not properly inform residents or their representatives about arbitration agreements — contracts that give up the right to sue in court — including their right to refuse to sign.
Jun 8, 2023	E · Potential for harm, repeated	The facility did not provide a neutral and fair arbitration process. Arbitration is a way of settling disputes outside of court, and if it's used, the facility must agree with the resident on a neutral arbitrator and a convenient location.
Jun 8, 2023	D · Potential for harm, one-off	When a resident had a planned discharge, the facility did not make sure the necessary information was communicated to the resident and to the doctors or facility taking over their care.
Jun 8, 2023	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Jun 8, 2023	D · Potential for harm, one-off	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it.
Jun 8, 2023	D · Potential for harm, one-off	The facility did not provide safe, appropriate care for residents who need dialysis — the treatment that filters the blood when kidneys fail.
Sep 29, 2021	E · Potential for harm, repeated	The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation.
Sep 29, 2021	E · Potential for harm, repeated	The facility did not observe each nurse aide's job performance or provide regular training as required.
Sep 29, 2021	E · Potential for harm, repeated	The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist.
Sep 29, 2021	D · Potential for harm, one-off	The facility did not immediately notify the resident, their doctor, and a family member when something significant happened — such as an injury, a decline in health, or a room change. Families and doctors are entitled to know right away.
Sep 29, 2021	D · Potential for harm, one-off	The facility did not protect residents from misuse of their belongings or money — this is called misappropriation, and it includes theft or improper use of a resident's property or funds.
Sep 29, 2021	D · Potential for harm, one-off	The facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do.
Sep 29, 2021	D · Potential for harm, one-off	The facility did not provide basic life support, such as CPR, before emergency medical help arrived — care that's required when it matches the doctor's orders and the resident's own written wishes.

Inspection trend by year

Citations from standard inspections decreased between the last two inspection cycles (10 → 3).

Year	Citations	Worst severity that year
2021	7	E
2023	11	E
2024	1	D
2025	3	D

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Missouri avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	3.86	3.66	3.95	top 39% in Missouri; top 45% in the U.S.
Registered Nurse hours	0.91	0.49	0.69	top 5% in Missouri; top 20% in the U.S.
Weekend total nurse staffing	3.36	3.22	3.50	top 40% in Missouri; top 50% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.75	0.33	0.48	top 2% in Missouri; top 14% in the U.S.
Total nursing staff turnover (%)	65.4	56.0	45.8	bottom 26% in Missouri; bottom 9% in the U.S.
RN turnover (%)	66.7	47.8	42.9	bottom 26% in Missouri; bottom 15% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.11, RN 0.97, weekend 3.57. Staffing rating: 3/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 5/5 · long-stay residents: —/5 · short-stay residents: 5/5

Who owns this facility

For profit - Limited Liability company

Owner / manager	Type	Role	Stake	Since
Ball Ventures LLC	Organization	Indirect Ownership Interest	NOT APPLICABLE	04/01/2025
Ball, Allen	Individual	Indirect Ownership Interest	NOT APPLICABLE	04/01/2025
Ball, Connie	Individual	Indirect Ownership Interest	NOT APPLICABLE	04/01/2025
Bangerte, Nathan	Individual	Indirect Ownership Interest	NOT APPLICABLE	03/28/2025
Bangerter, Dee	Individual	Indirect Ownership Interest	NOT APPLICABLE	04/01/2025
Bangerter, Edward	Individual	Indirect Ownership Interest	NOT APPLICABLE	04/01/2025
Bangerter, Johnathan	Individual	Indirect Ownership Interest	NOT APPLICABLE	04/01/2025
BV Operations LLC.	Organization	Indirect Ownership Interest	NOT APPLICABLE	04/01/2025
BV Pac Holdings LLC	Organization	Indirect Ownership Interest	NOT APPLICABLE	04/01/2025
DLB Legacy LLC	Organization	Indirect Ownership Interest	NOT APPLICABLE	04/01/2025
RMC Enterprises LLC	Organization	Direct Ownership Interest	NOT APPLICABLE	04/01/2025
Rmce Operations LLC	Organization	Indirect Ownership Interest	NOT APPLICABLE	03/15/2026
Shrader, Richard	Individual	Indirect Ownership Interest	NOT APPLICABLE	03/28/2025
Bangerte, Nathan	Individual	Managing Control - Governing Body	NOT APPLICABLE	04/01/2025
Bangerter, Edward	Individual	Managing Control - Governing Body	NOT APPLICABLE	04/01/2025
Bangerter, Johnathan	Individual	Managing Control - Governing Body	NOT APPLICABLE	04/01/2025
BV Pac Holdings LLC	Organization	ADP of the SNF	NOT APPLICABLE	04/01/2025
Darby, Megan	Individual	Managing Control - Governing Body	NOT APPLICABLE	04/01/2025
DLB Legacy LLC	Organization	ADP of the SNF	NOT APPLICABLE	04/01/2025
Gatherum, Jason	Individual	Managing Control - Governing Body	NOT APPLICABLE	04/01/2025

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"How do you learn about each resident's background and history, and how does that shape their care?"
"What is your nurse and aide staffing ratio on each shift, including nights and weekends?"
"Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
"How do you prevent bedsores for residents who can't move themselves, and how often are at-risk residents repositioned?"
"Can you show me how medications are stored and secured on the units, including controlled drugs?"
"How do you record and honor each resident's treatment wishes and advance directives, and how do staff know about them?"
"What specific steps do you take to prevent abuse and neglect, and how are staff trained on them?"
"What does the care plan for a brand-new resident cover in the first 48 hours, and who writes it?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
Villages of Jackson Creek	0.5 mi	Independence, MO	★★☆☆☆	2/5
Monterey Park Rehabilitation & Health Care Center	1.3 mi	Independence, MO	★★★☆☆	4/5
Ignite Medical Resort Blue Springs	1.5 mi	Blue Springs, MO	★★★★★	4/5
Abode Health and Wellness Center	2.0 mi	Independence, MO	★☆☆☆☆	1/5	abuseSFF
Rehabilitation Center of Independence, the	2.5 mi	Independence, MO	★★☆☆☆	2/5	abuse
Carmel Hills Wellness & Rehabilitation	3.6 mi	Independence, MO	★☆☆☆☆	1/5
Wilshire at Lakewood Rehab Center	4.7 mi	Lees Summit, MO	★★★☆☆	4/5
Independence Manor Care Center	4.7 mi	Independence, MO	★★★☆☆	3/5
Seasons Rehab and Healthcare Center	5.1 mi	Kansas City, MO	★★★★☆	4/5
Rosewood Rehab and Healthcare Center	5.2 mi	Independence, MO	★★☆☆☆	2/5	abuse
University Health Lakewood Medical Center	5.2 mi	Kansas City, MO	★★★★☆	4/5
Ignite Medical Resort St Marys LLC	5.4 mi	Blue Springs, MO	★★☆☆☆	2/5

Compare this facility with the 3 closest →

All facilities in Independence →

Facility data as of CMS processing date 2026-08-01. CCN 265864.

The Care File

Visit checklist — Sunterra Springs Independence

19200 E 37th Terrace S, Independence, MO 64057 · 8163353008

Health inspection rating 4/5 · CMS overall 5/5· Fines (3y): $0

Questions for the administrator:

☐ "How do you learn about each resident's background and history, and how does that shape their care?"
☐ "What is your nurse and aide staffing ratio on each shift, including nights and weekends?"
☐ "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
☐ "How do you prevent bedsores for residents who can't move themselves, and how often are at-risk residents repositioned?"
☐ "Can you show me how medications are stored and secured on the units, including controlled drugs?"
☐ "How do you record and honor each resident's treatment wishes and advance directives, and how do staff know about them?"
☐ "What specific steps do you take to prevent abuse and neglect, and how are staff trained on them?"
☐ "What does the care plan for a brand-new resident cover in the first 48 hours, and who writes it?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 265864 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)