Hillside Heights Rehabilitation Center

Name: Hillside Heights Rehabilitation Center
Address: 1201 MCLEAN BLVD., Eugene, OR, 97405, US
Telephone: 5416832155

1201 McLean Blvd., Eugene, OR 97405 · Lane County · 83 certified beds · avg 57 residents/day · certified since Jan 1, 1967

Part of chain: VOLARE HEALTH (16 facilities, chain avg rating 1.8★)

3/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

5.28

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★☆☆3/5 · CMS overall rating: 3/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (43)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Apr 8, 2026	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · from a complaint
Apr 8, 2026	D · Potential for harm, one-off	The facility did not provide appropriate care related to bladder and bowel needs — including care for residents who use catheters and steps to prevent urinary tract infections. · from a complaint
Jan 30, 2026	E · Potential for harm, repeated	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
Jan 30, 2026	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Jan 30, 2026	D · Potential for harm, one-off	The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist.
Jan 30, 2026	D · Potential for harm, one-off	The facility did not keep residents' medications free from unnecessary drugs. Residents should only take medicines they truly need, at the right dose, for a clear reason.
Jan 30, 2026	D · Potential for harm, one-off	The facility's medication error rate was 5 percent or higher — meaning too many doses were given incorrectly, such as the wrong drug, dose, or time.
Jan 30, 2026	D · Potential for harm, one-off	The facility did not provide or arrange dental services for its residents. Nursing homes are responsible for making sure residents can get dental care.
Jan 30, 2026	D · Potential for harm, one-off	The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards.
Dec 5, 2025	D · Potential for harm, one-off	The facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do. · from a complaint
Dec 5, 2025	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint
Dec 5, 2025	D · Potential for harm, one-off	The facility did not provide enough food and fluids to keep residents healthy, such as preventing unplanned weight loss or dehydration. · from a complaint
Dec 5, 2025	D · Potential for harm, one-off	The facility did not provide timely, quality laboratory tests to meet residents' needs. · from a complaint
Aug 30, 2024	F · Potential for harm, facility-wide	The facility did not provide food that accounts for each resident's allergies, intolerances, and personal preferences, or did not offer appealing alternatives.
Aug 30, 2024	F · Potential for harm, facility-wide	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Aug 30, 2024	E · Potential for harm, repeated	The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs. · from a complaint
Aug 30, 2024	E · Potential for harm, repeated	The facility did not make sure its nurses and nurse aides had the skills and training needed to properly care for every resident.
Aug 30, 2024	E · Potential for harm, repeated	The facility did not have a registered nurse on duty at least 8 hours a day, or did not have a registered nurse serving full-time as director of nursing.
Aug 30, 2024	E · Potential for harm, repeated	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
Aug 30, 2024	D · Potential for harm, one-off	The facility did not make sure residents were fully informed about their own health, care, and treatments in a way they could understand.
Aug 30, 2024	D · Potential for harm, one-off	The facility did not honor residents' rights to request, refuse, or stop treatment, to decline participation in medical research, or to make an advance directive — a written statement of their wishes for future medical care.
Aug 30, 2024	D · Potential for harm, one-off	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it.
Aug 30, 2024	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Aug 30, 2024	D · Potential for harm, one-off	The facility did not keep all essential equipment working safely — things like heating and cooling systems, kitchen equipment, and medical devices.
Dec 7, 2023	D · Potential for harm, one-off	The facility did not immediately notify the resident, their doctor, and a family member when something significant happened — such as an injury, a decline in health, or a room change. Families and doctors are entitled to know right away. · from a complaint
Dec 7, 2023	D · Potential for harm, one-off	The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own. · from a complaint
Mar 24, 2023	F · Potential for harm, facility-wide	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Mar 24, 2023	E · Potential for harm, repeated	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Mar 24, 2023	E · Potential for harm, repeated	The facility did not have a registered nurse on duty at least 8 hours a day, or did not have a registered nurse serving full-time as director of nursing.
Mar 24, 2023	E · Potential for harm, repeated	The facility did not observe each nurse aide's job performance or provide regular training as required.
Mar 24, 2023	E · Potential for harm, repeated	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Mar 24, 2023	D · Potential for harm, one-off	The facility did not give residents proper notice about what Medicare or Medicaid covers, or about charges the resident might owe for services that aren't covered.
Mar 24, 2023	D · Potential for harm, one-off	The facility did not fully assess residents on time — a complete assessment of health, abilities, and needs is required when a resident is first admitted and at least once every 12 months after that.
Mar 24, 2023	D · Potential for harm, one-off	The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives.
Mar 24, 2023	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
Mar 24, 2023	D · Potential for harm, one-off	The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required.
Mar 24, 2023	D · Potential for harm, one-off	The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own.
Mar 24, 2023	D · Potential for harm, one-off	The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving.
Mar 24, 2023	D · Potential for harm, one-off	The facility did not provide proper foot care for residents. Foot care includes routine care like nail trimming and attention to foot problems, which matter greatly for older adults.
Mar 24, 2023	D · Potential for harm, one-off	The facility did not provide the care needed to maintain or improve residents' movement and flexibility — such as range-of-motion exercises — leading to avoidable decline.
Mar 24, 2023	D · Potential for harm, one-off	The facility did not provide care that took into account residents' past trauma or their cultural backgrounds. Care is supposed to be sensitive to what residents have lived through and where they come from.
Mar 24, 2023	D · Potential for harm, one-off	The facility did not provide necessary behavioral health care and services — support for residents' mental and emotional wellbeing, including conditions like depression and anxiety.
Mar 24, 2023	D · Potential for harm, one-off	The facility did not provide the social services residents need — such as counseling, help with adjustment, or connecting to outside resources — to achieve the best possible quality of life.

Inspection trend by year

Citations from standard inspections decreased between the last two inspection cycles (11 → 7).

Year	Citations	Worst severity that year
2023	19	F
2024	11	F
2025	4	D
2026	9	E

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Oregon avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	5.28	5.42	3.95	bottom 44% in Oregon; top 10% in the U.S.
Registered Nurse hours	0.55	0.78	0.69	bottom 30% in Oregon; bottom 45% in the U.S.
Weekend total nurse staffing	4.59	4.85	3.50	bottom 34% in Oregon; top 11% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.35	0.48	0.48	bottom 38% in Oregon; bottom 43% in the U.S.
Total nursing staff turnover (%)	51.8	47.4	45.8	bottom 34% in Oregon; bottom 32% in the U.S.
RN turnover (%)	55.6	51.6	42.9	bottom 45% in Oregon; bottom 28% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.74, RN 0.50, weekend 4.12. Staffing rating: 4/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 3/5 · long-stay residents: 4/5 · short-stay residents: 3/5

Who owns this facility

For profit - Limited Liability company

Owner / manager	Type	Role	Stake	Since
Hagler, Alexander	Individual	5% or Greater Indirect Ownership Interest	—	03/01/2023
Knox Healthcare Pac 12 Holdings LLC	Organization	5% or Greater Indirect Ownership Interest	—	03/01/2023
Knox, Donald	Individual	5% or Greater Indirect Ownership Interest	—	03/01/2023
Pac 12 Holdings LLC	Organization	5% or Greater Indirect Ownership Interest	—	03/01/2023
Pac 12 Opco Holdco LLC	Organization	5% or Greater Direct Ownership Interest	100%	03/01/2023
Pac 12 Pinnacle Holdco LLC	Organization	5% or Greater Indirect Ownership Interest	—	03/01/2023
College Hill Propco LLC	Organization	5% or Greater Mortgage Interest	NOT APPLICABLE	03/01/2023
College Hill Propco LLC	Organization	ADP of the SNF	NOT APPLICABLE	03/01/2023
Dunham, Sarah	Individual	Operational/Managerial Control	NOT APPLICABLE	04/01/2025
Dunham, Sarah	Individual	ADP of the SNF	NOT APPLICABLE	04/01/2025
Hagar, Chaim	Individual	ADP of the SNF	NOT APPLICABLE	03/01/2023
Hohnstein, Phillip	Individual	Operational/Managerial Control	NOT APPLICABLE	03/01/2023
Hohnstein, Phillip	Individual	ADP of the SNF	NOT APPLICABLE	03/01/2023
Knox, Donald	Individual	Corporate Officer	NOT APPLICABLE	03/01/2023
Knox, Donald	Individual	Operational/Managerial Control	NOT APPLICABLE	03/01/2023
Knox, Donald	Individual	ADP of the SNF	NOT APPLICABLE	03/01/2023
Pac 12 Holdings LLC	Organization	ADP of the SNF	NOT APPLICABLE	03/01/2023
Pac 12 Pinnacle Holdco LLC	Organization	ADP of the SNF	NOT APPLICABLE	03/01/2023
Schwartz, Eliezer	Individual	Operational/Managerial Control	NOT APPLICABLE	03/01/2023
Schwartz, Eliezer	Individual	ADP of the SNF	NOT APPLICABLE	03/01/2023

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
"How do you care for residents with incontinence or catheters, and what do you do to prevent urinary tract infections?"
"Can you show me how medications are stored and secured on the units, including controlled drugs?"
"How does your pharmacist review residents' medications, and how quickly can you fill new or urgent prescriptions?"
"How often is each resident's medication list reviewed, and who decides when a drug can be reduced or stopped?"
"What is your current medication error rate, and what have you changed to bring errors down?"
"How do residents get dental care here — is there a dentist who visits, and how are appointments arranged?"
"How do you keep residents' medical records accurate, complete, and secure?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
Avamere Rehabilitation of Eugene	0.7 mi	Eugene, OR	★☆☆☆☆	1/5
Cascade Manor	1.0 mi	Eugene, OR	★★★★☆	4/5
South Hills Rehabilitation Center	1.5 mi	Eugene, OR	★☆☆☆☆	1/5	abuseSFF
Creekside Health and Rehabilitation of Cascadia	1.6 mi	Eugene, OR	★★★★★	4/5
Valley West Health Care Center	2.0 mi	Eugene, OR	★★☆☆☆	2/5
Avamere Riverpark of Eugene	3.6 mi	Eugene, OR	★★☆☆☆	2/5
Green Valley Rehabilitation Health Center	4.4 mi	Eugene, OR	★☆☆☆☆	1/5
Marquis Springfield	5.5 mi	Springfield, OR	★★★★☆	3/5
Creswell Post Acute	9.0 mi	Creswell, OR	★★☆☆☆	2/5
Avamere Rehabilitation of Junction City	14.0 mi	Junction City, OR	★★★★☆	3/5
Cottage Grove Post Acute	17.0 mi	Cottage Grove, OR	★★★☆☆	3/5

Compare this facility with the 3 closest →

All facilities in Eugene →

Facility data as of CMS processing date 2026-08-01. CCN 385046.

The Care File

Visit checklist — Hillside Heights Rehabilitation Center

1201 McLean Blvd., Eugene, OR 97405 · 5416832155

Health inspection rating 3/5 · CMS overall 3/5· Fines (3y): $0

Questions for the administrator:

☐ "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
☐ "How do you care for residents with incontinence or catheters, and what do you do to prevent urinary tract infections?"
☐ "Can you show me how medications are stored and secured on the units, including controlled drugs?"
☐ "How does your pharmacist review residents' medications, and how quickly can you fill new or urgent prescriptions?"
☐ "How often is each resident's medication list reviewed, and who decides when a drug can be reduced or stopped?"
☐ "What is your current medication error rate, and what have you changed to bring errors down?"
☐ "How do residents get dental care here — is there a dentist who visits, and how are appointments arranged?"
☐ "How do you keep residents' medical records accurate, complete, and secure?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 385046 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)