Retreat at the Stratford, the

Name: Retreat at the Stratford, the
Address: 2460 GLEBE ST, Carmel, IN, 46032, US
Telephone: 3177339560

2460 Glebe St, Carmel, IN 46032 · Hamilton County · 18 certified beds · avg 11 residents/day · certified since Jan 4, 2012

Part of chain: SENIOR LIVING COMMUNITIES (9 facilities, chain avg rating 4.6★)

4/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

6.87

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★★☆4/5 · CMS overall rating: 4/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (12)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Feb 12, 2026	D · Potential for harm, one-off	The facility did not immediately notify the resident, their doctor, and a family member when something significant happened — such as an injury, a decline in health, or a room change. Families and doctors are entitled to know right away.
Jun 2, 2025	D · Potential for harm, one-off	The facility did not allow residents to take their own medications when a clinical review showed they could do so safely. Residents have this right if their care team determines it's appropriate. · from a complaint
Jun 2, 2025	D · Potential for harm, one-off	The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. · from a complaint
Mar 7, 2025	D · Potential for harm, one-off	The facility did not honor residents' rights to request, refuse, or stop treatment, to decline participation in medical research, or to make an advance directive — a written statement of their wishes for future medical care.
Mar 7, 2025	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
Mar 7, 2025	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Mar 7, 2025	D · Potential for harm, one-off	The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist.
Mar 7, 2025	D · Potential for harm, one-off	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
Mar 7, 2025	D · Potential for harm, one-off	The facility did not serve food and drinks that were appetizing, attractive, and at a safe and pleasant temperature.
Apr 5, 2024	F · Potential for harm, facility-wide	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. · from a complaint
Apr 5, 2024	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · from a complaint
Apr 5, 2024	D · Potential for harm, one-off	The facility did not provide safe, appropriate care for residents who need dialysis — the treatment that filters the blood when kidneys fail.

Inspection trend by year

Citations from standard inspections decreased between the last two inspection cycles (6 → 1).

Year	Citations	Worst severity that year
2024	3	F
2025	8	D
2026	1	D

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

0 fines totaling $0, plus 1 Medicare payment denial period.

Date	Type	Amount / length
Mar 27, 2025	Payment Denial	6 days from Jun 27, 2025

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Indiana avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	6.87	3.42	3.95	top 1% in Indiana; top 2% in the U.S.
Registered Nurse hours	1.58	0.62	0.69	top 1% in Indiana; top 4% in the U.S.
Weekend total nurse staffing	6.40	3.01	3.50	top 1% in Indiana; top 1% in the U.S.
Weekend RN hours (not acuity-adjusted)	1.32	0.47	0.48	top 1% in Indiana; top 3% in the U.S.
Total nursing staff turnover (%)	76.5	45.9	45.8	bottom 1% in Indiana; bottom 3% in the U.S.
RN turnover (%)	87.5	40.4	42.9	bottom 1% in Indiana; bottom 3% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 6.50, RN 1.49, weekend 6.05. Staffing rating: 4/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 3/5 · long-stay residents: —/5 · short-stay residents: 3/5

Who owns this facility

For profit - Corporation

Owner / manager	Type	Role	Stake	Since
Thompson, Benjamin	Individual	5% or Greater Direct Ownership Interest	25%	01/01/2021
Thompson, Donald	Individual	5% or Greater Direct Ownership Interest	50%	09/17/2010
Thompson, Joshua	Individual	5% or Greater Direct Ownership Interest	25%	01/01/2021
Maxwell Group, INC.	Organization	Operational/Managerial Control	NOT APPLICABLE	10/10/2010
Maxwell Group, INC.	Organization	ADP of the SNF	NOT APPLICABLE	02/01/2025
Miller, Bradley	Individual	Operational/Managerial Control	NOT APPLICABLE	02/19/2025
Miller, Bradley	Individual	ADP of the SNF	NOT APPLICABLE	02/02/2026
Solito, Leo	Individual	Operational/Managerial Control	NOT APPLICABLE	02/01/2024
Solito, Leo	Individual	ADP of the SNF	NOT APPLICABLE	02/02/2026
Thompson, Benjamin	Individual	Operational/Managerial Control	NOT APPLICABLE	07/01/2022

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"If my family member falls or their condition changes, exactly when and how will I be notified?"
"If my family member is able to manage their own medications, would you allow it, and how is that decided?"
"Tell me about this abuse or neglect citation — what happened, and what specific changes did you make afterward?"
"How do you record and honor each resident's treatment wishes and advance directives, and how do staff know about them?"
"Can you show me an example care plan, and how are families included when it's created and updated?"
"How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
"How does your pharmacist review residents' medications, and how quickly can you fill new or urgent prescriptions?"
"Can you show me how medications are stored and secured on the units, including controlled drugs?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection
Copper Trace Health & Living Community	1.8 mi	Westfield, IN	★★★☆☆	3/5
Majestic Care of Carmel	2.5 mi	Carmel, IN	★★☆☆☆	3/5
Wellbrooke of Carmel	2.6 mi	Carmel, IN	★★★☆☆	2/5
Barrington of Carmel, the	3.4 mi	Carmel, IN	★★★★★	5/5
Hoosier Village	3.9 mi	Indianapolis, IN	★★★★☆	4/5
Restoracy of Carmel	4.2 mi	Carmel, IN	★★★★☆	3/5
Carmel Health & Living Community	4.2 mi	Carmel, IN	★★☆☆☆	2/5
Spring Mill Meadows	4.2 mi	Indianapolis, IN	★★★☆☆	2/5
St Augustine Home for the Aged	4.2 mi	Indianapolis, IN	★★★★★	4/5
Brickyard Healthcare - Willow Springs Care Center	4.2 mi	Indianapolis, IN	★★☆☆☆	2/5
Zionsville Meadows	4.3 mi	Zionsville, IN	★★★★☆	3/5
Marquette	4.7 mi	Indianapolis, IN	★★★★★	4/5

Compare this facility with the 3 closest →

All facilities in Carmel →

Facility data as of CMS processing date 2026-08-01. CCN 155794.

The Care File

Visit checklist — Retreat at the Stratford, the

2460 Glebe St, Carmel, IN 46032 · 3177339560

Health inspection rating 4/5 · CMS overall 4/5· Fines (3y): $0

Questions for the administrator:

☐ "If my family member falls or their condition changes, exactly when and how will I be notified?"
☐ "If my family member is able to manage their own medications, would you allow it, and how is that decided?"
☐ "Tell me about this abuse or neglect citation — what happened, and what specific changes did you make afterward?"
☐ "How do you record and honor each resident's treatment wishes and advance directives, and how do staff know about them?"
☐ "Can you show me an example care plan, and how are families included when it's created and updated?"
☐ "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
☐ "How does your pharmacist review residents' medications, and how quickly can you fill new or urgent prescriptions?"
☐ "Can you show me how medications are stored and secured on the units, including controlled drugs?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 155794 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)