Carmel Health & Living Community

Name: Carmel Health & Living Community
Address: 118 MEDICAL DR, Carmel, IN, 46032, US
Telephone: 3178444211

118 Medical Dr, Carmel, IN 46032 · Hamilton County · 188 certified beds · avg 139 residents/day · certified since Apr 24, 1978

Part of chain: CARDON & ASSOCIATES (19 facilities, chain avg rating 3.7★)

2/5

Health inspection rating (on-site)

Serious findings on record

$14,015

Fines, last 3 years

3.76

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★☆☆☆2/5 · CMS overall rating: 2/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

Most serious findings (actual harm or immediate jeopardy)

▲ Actual harm, one-off · Nov 13, 2025 · F-0689 · triggered by a complaint

The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.

Why it matters: This is one of the most common citations and directly relates to falls and injuries, which can be devastating for older adults.

Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.

Corrected: Dec 5, 2025 (Deficient, Provider has date of correction)

▲ Actual harm, one-off · Sep 25, 2025 · F-0760

The facility did not keep residents free from significant medication errors — such as giving the wrong drug, the wrong dose, or missing a critical medication.

Why it matters: A serious medication error can cause real harm, hospitalization, or worse.

Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.

Corrected: Oct 24, 2025 (Deficient, Provider has date of correction)

All citations in the current public record (30)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Nov 13, 2025	▲ G · Actual harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint
Sep 25, 2025	▲ G · Actual harm, one-off	The facility did not keep residents free from significant medication errors — such as giving the wrong drug, the wrong dose, or missing a critical medication.
Sep 25, 2025	E · Potential for harm, repeated	The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist.
Sep 25, 2025	E · Potential for harm, repeated	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
Sep 25, 2025	D · Potential for harm, one-off	The facility did not allow residents to take their own medications when a clinical review showed they could do so safely. Residents have this right if their care team determines it's appropriate.
Sep 25, 2025	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Sep 25, 2025	D · Potential for harm, one-off	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it.
Sep 25, 2025	D · Potential for harm, one-off	The facility did not provide safe, appropriate care for residents who need dialysis — the treatment that filters the blood when kidneys fail.
Sep 25, 2025	D · Potential for harm, one-off	The facility did not keep residents' medications free from unnecessary drugs. Residents should only take medicines they truly need, at the right dose, for a clear reason.
Jan 8, 2025	D · Potential for harm, one-off	The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist. · from a complaint
Nov 4, 2024	E · Potential for harm, repeated	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · from a complaint
Nov 4, 2024	D · Potential for harm, one-off	The facility did not give residents reasonable access to and privacy in using ways to communicate, such as phones, mail, and email. Residents have the right to stay in touch with the outside world privately.
Nov 4, 2024	D · Potential for harm, one-off	The facility did not coordinate resident assessments with the state's pre-admission screening program for mental illness and intellectual disabilities, or failed to refer residents for the special services they need.
Nov 4, 2024	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
Nov 4, 2024	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Nov 4, 2024	D · Potential for harm, one-off	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it.
Nov 4, 2024	D · Potential for harm, one-off	The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist.
Nov 4, 2024	D · Potential for harm, one-off	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
Nov 4, 2024	D · Potential for harm, one-off	The facility did not provide or arrange dental services for its residents. Nursing homes are responsible for making sure residents can get dental care.
Nov 4, 2024	D · Potential for harm, one-off	The facility did not serve food and drinks that were appetizing, attractive, and at a safe and pleasant temperature. · from a complaint
Nov 4, 2024	D · Potential for harm, one-off	The facility did not keep its building and grounds safe, functional, clean, and comfortable for residents, staff, and visitors.
Mar 1, 2024	D · Potential for harm, one-off	The facility did not allow residents to take their own medications when a clinical review showed they could do so safely. Residents have this right if their care team determines it's appropriate. · from a complaint
Mar 1, 2024	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · from a complaint
Oct 27, 2023	D · Potential for harm, one-off	The facility did not honor residents' rights to request, refuse, or stop treatment, to decline participation in medical research, or to make an advance directive — a written statement of their wishes for future medical care.
Oct 27, 2023	D · Potential for harm, one-off	The facility did not keep residents' personal and medical information private and confidential.
Oct 27, 2023	D · Potential for harm, one-off	The facility did not honor residents' right to voice complaints without discrimination or retaliation, or did not have a working complaint process that resolves issues promptly.
Oct 27, 2023	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Oct 27, 2023	D · Potential for harm, one-off	The facility did not provide enough food and fluids to keep residents healthy, such as preventing unplanned weight loss or dehydration.
Oct 27, 2023	D · Potential for harm, one-off	The facility did not safely and appropriately administer IV fluids (fluids given through a vein) for residents who needed them.
Oct 27, 2023	D · Potential for harm, one-off	The facility did not provide safe and appropriate pain management for a resident who needed it.

Inspection trend by year

Citations from standard inspections decreased between the last two inspection cycles (11 → 8).

Year	Citations	Serious (G–L)	Worst severity that year
2023	7	0	D
2024	13	0	E
2025	10	2	G ▲

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

1 fine totaling $14,015.

Date	Type	Amount / length
Nov 13, 2025	Fine	$14,015

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Indiana avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	3.76	3.42	3.95	top 24% in Indiana; bottom 49% in the U.S.
Registered Nurse hours	0.49	0.62	0.69	bottom 36% in Indiana; bottom 36% in the U.S.
Weekend total nurse staffing	3.25	3.01	3.50	top 27% in Indiana; bottom 44% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.26	0.47	0.48	bottom 14% in Indiana; bottom 23% in the U.S.
Total nursing staff turnover (%)	69.8	45.9	45.8	bottom 2% in Indiana; bottom 6% in the U.S.
RN turnover (%)	60.7	40.4	42.9	bottom 17% in Indiana; bottom 20% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.64, RN 0.47, weekend 3.15. Staffing rating: 2/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 3/5 · long-stay residents: 3/5 · short-stay residents: 3/5

Who owns this facility

Government - County

Owner / manager	Type	Role	Stake	Since
Riverview Hospital	Organization	5% or Greater Direct Ownership Interest	100%	01/01/2011
Ankura Consulting Group LLC	Organization	ADP of the SNF	NOT APPLICABLE	06/15/2022
Balla, Matthew	Individual	Managing Control - Governing Body	NOT APPLICABLE	05/23/2022
Balla, Matthew	Individual	Operational/Managerial Control	NOT APPLICABLE	05/23/2022
Balla, Matthew	Individual	ADP of the SNF	NOT APPLICABLE	05/23/2022
Brackman, Kathryn	Individual	ADP of the SNF	NOT APPLICABLE	08/01/2020
Bradley & Associates INC	Organization	ADP of the SNF	NOT APPLICABLE	01/01/2023
Cardon and Associates INC	Organization	Operational/Managerial Control	NOT APPLICABLE	08/23/2013
Cardon and Associates INC	Organization	ADP of the SNF	NOT APPLICABLE	06/10/2025
Cardon Management Company LLC	Organization	Operational/Managerial Control	NOT APPLICABLE	12/01/2011
Cardon Management Company LLC	Organization	ADP of the SNF	NOT APPLICABLE	06/10/2025
Carmel H&L Property LLC	Organization	ADP of the SNF	NOT APPLICABLE	12/01/2011
Cattell, Zachary	Individual	Managing Control - Governing Body	NOT APPLICABLE	04/25/2022
Cattell, Zachary	Individual	Operational/Managerial Control	NOT APPLICABLE	04/25/2022
Cattell, Zachary	Individual	ADP of the SNF	NOT APPLICABLE	04/25/2022
Cole Marketing Communications INC	Organization	ADP of the SNF	NOT APPLICABLE	04/01/2015
Fauth, Kendra	Individual	Managing Control - Governing Body	NOT APPLICABLE	12/26/2021
Fauth, Kendra	Individual	Operational/Managerial Control	NOT APPLICABLE	12/26/2021
Fauth, Kendra	Individual	ADP of the SNF	NOT APPLICABLE	12/26/2021
Forvis Mazars LLP	Organization	ADP of the SNF	NOT APPLICABLE	01/01/2021

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
"What systems do you use to prevent medication errors, and what happens when one occurs?"
"How does your pharmacist review residents' medications, and how quickly can you fill new or urgent prescriptions?"
"Can you show me how medications are stored and secured on the units, including controlled drugs?"
"If my family member is able to manage their own medications, would you allow it, and how is that decided?"
"How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
"How many residents here use oxygen or breathing equipment, and who checks that equipment each shift?"
"How do you coordinate and monitor care for residents who receive dialysis?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection
Barrington of Carmel, the	0.9 mi	Carmel, IN	★★★★★	5/5
Restoracy of Carmel	0.9 mi	Carmel, IN	★★★★☆	3/5
Wellbrooke of Carmel	1.6 mi	Carmel, IN	★★★☆☆	2/5
Majestic Care of Carmel	2.0 mi	Carmel, IN	★★☆☆☆	3/5
McGivney Health Care Center	2.7 mi	Carmel, IN	★★☆☆☆	3/5
Bridgewater Healthcare Center	3.1 mi	Carmel, IN	★★★★★	4/5
Allisonville Meadows	4.1 mi	Fishers, IN	★★★☆☆	2/5
Retreat at the Stratford, the	4.2 mi	Carmel, IN	★★★★☆	4/5
Allison Pointe Healthcare Center	4.4 mi	Indianapolis, IN	★★☆☆☆	1/5
Brickyard Healthcare - Willow Springs Care Center	4.9 mi	Indianapolis, IN	★★☆☆☆	2/5
Copper Trace Health & Living Community	4.9 mi	Westfield, IN	★★★☆☆	3/5
Spring Mill Meadows	5.0 mi	Indianapolis, IN	★★★☆☆	2/5

Compare this facility with the 3 closest →

All facilities in Carmel →

Facility data as of CMS processing date 2026-08-01. CCN 155181.

The Care File

Visit checklist — Carmel Health & Living Community

118 Medical Dr, Carmel, IN 46032 · 3178444211

Health inspection rating 2/5 · CMS overall 2/5· Fines (3y): $14,015

Most serious findings on record:

▲ Nov 13, 2025 (F-0689, Actual harm, one-off): The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
▲ Sep 25, 2025 (F-0760, Actual harm, one-off): The facility did not keep residents free from significant medication errors — such as giving the wrong drug, the wrong dose, or missing a critical medication.

Questions for the administrator:

☐ "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
☐ "What systems do you use to prevent medication errors, and what happens when one occurs?"
☐ "How does your pharmacist review residents' medications, and how quickly can you fill new or urgent prescriptions?"
☐ "Can you show me how medications are stored and secured on the units, including controlled drugs?"
☐ "If my family member is able to manage their own medications, would you allow it, and how is that decided?"
☐ "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
☐ "How many residents here use oxygen or breathing equipment, and who checks that equipment each shift?"
☐ "How do you coordinate and monitor care for residents who receive dialysis?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 155181 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)