Otterbein North Shore

Name: Otterbein North Shore
Address: 9400 NORTH SHORE BLVD, Lakeside, OH, 43440, US
Telephone: 4197988203

9400 North Shore Blvd, Lakeside, OH 43440 · Ottawa County · 20 certified beds · avg 19 residents/day · certified since Oct 10, 2007

Part of chain: OTTERBEIN SENIORLIFE (20 facilities, chain avg rating 3.2★)

4/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

4.66

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★★☆4/5 · CMS overall rating: 5/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (21)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Mar 27, 2026	D · Potential for harm, one-off	The facility did not honor residents' rights to request, refuse, or stop treatment, to decline participation in medical research, or to make an advance directive — a written statement of their wishes for future medical care.
Mar 27, 2026	D · Potential for harm, one-off	The facility did not immediately notify the resident, their doctor, and a family member when something significant happened — such as an injury, a decline in health, or a room change. Families and doctors are entitled to know right away. · from a complaint
Mar 27, 2026	D · Potential for harm, one-off	The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving.
Mar 27, 2026	D · Potential for harm, one-off	The facility did not provide enough food and fluids to keep residents healthy, such as preventing unplanned weight loss or dehydration. · from a complaint
Mar 27, 2026	D · Potential for harm, one-off	The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist. · from a complaint
Mar 27, 2026	D · Potential for harm, one-off	The facility did not keep residents free from significant medication errors — such as giving the wrong drug, the wrong dose, or missing a critical medication. · from a complaint
Mar 27, 2026	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Sep 22, 2025	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint
Apr 17, 2025	F · Potential for harm, facility-wide	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Apr 17, 2025	D · Potential for harm, one-off	The facility did not make reasonable adjustments to fit each resident's individual needs and preferences — things like call buttons within reach, preferred wake-up times, or accessible room setups.
Apr 17, 2025	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
Apr 17, 2025	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Apr 17, 2025	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Apr 17, 2025	D · Potential for harm, one-off	The facility did not develop and follow policies and procedures for offering residents flu and pneumonia vaccinations.
Apr 17, 2025	B · Minimal risk, repeated	The facility did not post the names, addresses, and phone numbers of state agencies and advocacy groups, along with a notice that residents may file complaints with the state survey agency.
Apr 17, 2025	B · Minimal risk, repeated	The facility did not post its nurse staffing information every day. Nursing homes must publicly display how many nurses and aides are on duty each day.
Jun 17, 2024	F · Potential for harm, facility-wide	The facility did not electronically submit complete and accurate staffing information to the government, based on payroll and other verifiable records. · from a complaint
Jun 17, 2024	D · Potential for harm, one-off	The facility did not develop and follow policies and procedures to prevent abuse, neglect, and theft. These written safeguards are the foundation of resident protection. · from a complaint
Mar 23, 2023	E · Potential for harm, repeated	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Mar 23, 2023	D · Potential for harm, one-off	The facility used feeding tubes without a valid medical reason or the resident's agreement, or did not provide proper care to residents who have feeding tubes.
Mar 23, 2023	C · Minimal risk, facility-wide	The facility's quality committee — the internal group responsible for finding and fixing care problems — did not have the required members or did not meet at least every three months.

Inspection trend by year

Citations from standard inspections stayed about the same across the last two inspection cycles (8 → 7).

Year	Citations	Worst severity that year
2023	3	E
2024	2	F
2025	9	F
2026	7	D

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Ohio avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	4.66	3.45	3.95	top 5% in Ohio; top 19% in the U.S.
Registered Nurse hours	1.65	0.60	0.69	top 1% in Ohio; top 3% in the U.S.
Weekend total nurse staffing	4.22	3.07	3.50	top 5% in Ohio; top 17% in the U.S.
Weekend RN hours (not acuity-adjusted)	1.27	0.42	0.48	top 1% in Ohio; top 3% in the U.S.
Total nursing staff turnover (%)	53.1	48.7	45.8	bottom 36% in Ohio; bottom 29% in the U.S.
RN turnover (%)	37.5	43.9	42.9	top 39% in Ohio; top 42% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.80, RN 1.70, weekend 4.35. Staffing rating: 5/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 4/5 · long-stay residents: 4/5 · short-stay residents: 4/5

Who owns this facility

Non profit - Corporation

Owner / manager	Type	Role	Stake	Since
Otterbein Home	Organization	5% or Greater Indirect Ownership Interest	100%	12/01/2021
Otterbein LSC, LLC	Organization	5% or Greater Direct Ownership Interest	100%	01/01/2016
App, Lynn	Individual	Corporate Director	NOT APPLICABLE	07/01/2014
App, Lynn	Individual	Operational/Managerial Control	NOT APPLICABLE	12/01/2021
Baker, Steve	Individual	Individual Is an Owner, Partner or Trustee of Any ADP of the SNF	NOT APPLICABLE	04/04/2025
Bartlett, Victoria	Individual	Operational/Managerial Control	NOT APPLICABLE	12/01/2021
Bayliff, Becky	Individual	Operational/Managerial Control	NOT APPLICABLE	12/01/2021
Bell, Keb	Individual	Managing Control - Governing Body	NOT APPLICABLE	01/01/2024
Bell, Keb	Individual	Trustee of the SNF	NOT APPLICABLE	01/01/2024
Brownson, William	Individual	Operational/Managerial Control	NOT APPLICABLE	12/01/2021
Burke, Daniel	Individual	Operational/Managerial Control	NOT APPLICABLE	12/01/2021
Coleman, Robert	Individual	Operational/Managerial Control	NOT APPLICABLE	12/01/2021
Faris, Marilyn	Individual	Managing Control - Governing Body	NOT APPLICABLE	01/01/2020
Faris, Marilyn	Individual	Trustee of the SNF	NOT APPLICABLE	01/01/2020
Fraley, Ralph	Individual	Operational/Managerial Control	NOT APPLICABLE	12/01/2021
Functional Pathways of Tennessee LLC	Organization	Operational/Managerial Control	NOT APPLICABLE	12/01/2018
Functional Pathways of Tennessee LLC	Organization	ADP of the SNF	NOT APPLICABLE	04/04/2025
Galbut, Abraham	Individual	Individual Is an Owner, Partner or Trustee of Any ADP of the SNF	NOT APPLICABLE	04/04/2025
Galbut, Daniel	Individual	Individual Is an Owner, Partner or Trustee of Any ADP of the SNF	NOT APPLICABLE	04/06/2025
Galbut, David	Individual	Individual Is an Owner, Partner or Trustee of Any ADP of the SNF	NOT APPLICABLE	04/04/2025

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"How do you record and honor each resident's treatment wishes and advance directives, and how do staff know about them?"
"If my family member falls or their condition changes, exactly when and how will I be notified?"
"How do you prevent bedsores for residents who can't move themselves, and how often are at-risk residents repositioned?"
"How do you monitor residents' weight and eating, and what happens when someone starts losing weight?"
"How does your pharmacist review residents' medications, and how quickly can you fill new or urgent prescriptions?"
"What systems do you use to prevent medication errors, and what happens when one occurs?"
"Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
"What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
Providence Care Center	7.6 mi	Sandusky, OH	★☆☆☆☆	1/5
Ohio Veterans Home	9.1 mi	Sandusky, OH	★★★★☆	2/5	abuse
Concord Care and Rehabilitation Center	9.6 mi	Sandusky, OH	★★★★☆	3/5
Edgewood Manor Rehabilitation & Healthcare Center	9.7 mi	Port Clinton, OH	★☆☆☆☆	2/5	abuse
Parkvue Health Care Center	10.4 mi	Sandusky, OH	★★★★★	4/5
The Meadows at Osborn Park	10.5 mi	Huron, OH	★★★★☆	4/5
Admirals Pointe Nursing & Rehabilitation	12.7 mi	Huron, OH	★★★★★	5/5
Willows at Bellevue	18.6 mi	Bellevue, OH	★★★★★	4/5
Vista Care Center of Milan	19.2 mi	Milan, OH	★★☆☆☆	1/5	abuse
Ottawa Co Riverview Nursing Ho	19.8 mi	Oak Harbor, OH	★★★★☆	3/5

Compare this facility with the 3 closest →

All facilities in Lakeside →

Facility data as of CMS processing date 2026-08-01. CCN 366358.

The Care File

Visit checklist — Otterbein North Shore

9400 North Shore Blvd, Lakeside, OH 43440 · 4197988203

Health inspection rating 4/5 · CMS overall 5/5· Fines (3y): $0

Questions for the administrator:

☐ "How do you record and honor each resident's treatment wishes and advance directives, and how do staff know about them?"
☐ "If my family member falls or their condition changes, exactly when and how will I be notified?"
☐ "How do you prevent bedsores for residents who can't move themselves, and how often are at-risk residents repositioned?"
☐ "How do you monitor residents' weight and eating, and what happens when someone starts losing weight?"
☐ "How does your pharmacist review residents' medications, and how quickly can you fill new or urgent prescriptions?"
☐ "What systems do you use to prevent medication errors, and what happens when one occurs?"
☐ "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
☐ "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 366358 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)