Genoa Retirement Village

Name: Genoa Retirement Village
Address: 300 CHERRY ST, Genoa, OH, 43430, US
Telephone: 4198557755

300 Cherry St, Genoa, OH 43430 · Ottawa County · 68 certified beds · avg 63 residents/day · certified since Jun 25, 1985

Part of chain: TRILOGY HEALTH SERVICES (123 facilities, chain avg rating 4.2★)

4/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

3.13

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★★☆4/5 · CMS overall rating: 5/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (15)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Jan 27, 2026	F · Potential for harm, facility-wide	The facility did not run an ongoing quality assurance committee that reviews care problems and creates plans to fix them.
Jan 27, 2026	E · Potential for harm, repeated	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Jan 27, 2026	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Jan 27, 2026	D · Potential for harm, one-off	The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving.
Jan 27, 2026	D · Potential for harm, one-off	The facility did not provide safe, appropriate care for residents who need dialysis — the treatment that filters the blood when kidneys fail.
Aug 7, 2025	D · Potential for harm, one-off	The facility did not provide appropriate care related to bladder and bowel needs — including care for residents who use catheters and steps to prevent urinary tract infections. · from a complaint
Jan 4, 2024	F · Potential for harm, facility-wide	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Jan 4, 2024	E · Potential for harm, repeated	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Jan 4, 2024	D · Potential for harm, one-off	The facility did not make reasonable adjustments to fit each resident's individual needs and preferences — things like call buttons within reach, preferred wake-up times, or accessible room setups.
Jan 4, 2024	D · Potential for harm, one-off	The facility did not honor residents' right to voice complaints without discrimination or retaliation, or did not have a working complaint process that resolves issues promptly.
Jan 4, 2024	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Jan 4, 2024	D · Potential for harm, one-off	The facility did not have a licensed pharmacist review each resident's complete medication regimen and medical chart every month, or did not follow its own rules for reporting medication problems.
Apr 22, 2021	F · Potential for harm, facility-wide	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Apr 22, 2021	D · Potential for harm, one-off	The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights.
Apr 22, 2021	D · Potential for harm, one-off	The facility did not provide appropriate care related to bladder and bowel needs — including care for residents who use catheters and steps to prevent urinary tract infections.

Inspection trend by year

Citations from standard inspections stayed about the same across the last two inspection cycles (6 → 5).

Year	Citations	Worst severity that year
2021	3	F
2024	6	F
2025	1	D
2026	5	F

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Ohio avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	3.13	3.45	3.95	bottom 35% in Ohio; bottom 18% in the U.S.
Registered Nurse hours	0.98	0.60	0.69	top 6% in Ohio; top 16% in the U.S.
Weekend total nurse staffing	2.68	3.07	3.50	bottom 25% in Ohio; bottom 15% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.84	0.42	0.48	top 4% in Ohio; top 10% in the U.S.
Total nursing staff turnover (%)	23.1	48.7	45.8	top 2% in Ohio; top 5% in the U.S.
RN turnover (%)	13.3	43.9	42.9	top 7% in Ohio; top 7% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.43, RN 1.08, weekend 2.93. Staffing rating: 4/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 5/5 · long-stay residents: 5/5 · short-stay residents: 3/5

Who owns this facility

For profit - Limited Liability company

Owner / manager	Type	Role	Stake	Since
Continental Merger Sub LLC	Organization	5% or Greater Indirect Ownership Interest	—	10/01/2021
Northstar Healthcare Income INC	Organization	5% or Greater Indirect Ownership Interest	—	10/01/2021
Northstar Healthcare Income Operating Partnership LP	Organization	5% or Greater Indirect Ownership Interest	—	10/01/2021
Trilogy Holdings Nt-Hci, LLC	Organization	5% or Greater Indirect Ownership Interest	—	10/01/2021
Barney, Leigh	Individual	Corporate Officer	NOT APPLICABLE	11/01/2019
Bryant, William	Individual	Corporate Officer	NOT APPLICABLE	01/05/2016
Bufford, Randall	Individual	Corporate Officer	NOT APPLICABLE	11/01/2019
Conner, Gregory	Individual	Corporate Officer	NOT APPLICABLE	01/31/2022
Corbin, Kathy	Individual	W-2 Managing Employee	NOT APPLICABLE	11/21/2011
Davis, David	Individual	Corporate Officer	NOT APPLICABLE	08/21/2017
Fightmaster, Lisa	Individual	W-2 Managing Employee	NOT APPLICABLE	12/01/2015
Keybank National Association	Organization	5% or Greater Mortgage Interest	NOT APPLICABLE	12/01/2016
Mehaffey, Todd	Individual	Corporate Officer	NOT APPLICABLE	01/31/2022
Pietrowski, Cristina	Individual	Corporate Officer	NOT APPLICABLE	01/31/2022
Prosky, Danny	Individual	Corporate Officer	NOT APPLICABLE	12/01/2015
Streiff, Mathieu	Individual	Corporate Officer	NOT APPLICABLE	12/01/2015
Trilogy Management Services LLC	Organization	Operational/Managerial Control	NOT APPLICABLE	10/01/2021
Vernon, Michelle	Individual	Operational/Managerial Control	NOT APPLICABLE	01/09/2021

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"How does your quality committee work, and can you give an example of a problem it recently identified and fixed?"
"Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
"How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
"How do you prevent bedsores for residents who can't move themselves, and how often are at-risk residents repositioned?"
"How do you coordinate and monitor care for residents who receive dialysis?"
"How do you care for residents with incontinence or catheters, and what do you do to prevent urinary tract infections?"
"What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
"Can you give me examples of how you adjust daily routines and room setups to fit each resident's preferences?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
Otterbein Portage Valley	6.5 mi	Pemberville, OH	★★★★☆	3/5
The Gardens of St. Francis	9.1 mi	Oregon, OH	★★★☆☆	3/5
Windsor Lane Healthcare Center	9.4 mi	Gibsonburg, OH	★★★☆☆	2/5	abuse
Majestic Care of Perrysburg	9.6 mi	Perrysburg, OH	★★☆☆☆	1/5
Ayden Healthcare of Oregon	9.7 mi	Oregon, OH	★★☆☆☆	1/5
Orchard Villa	10.1 mi	Oregon, OH	★★★★☆	3/5
Arbors at Oregon	10.4 mi	Oregon, OH	★★☆☆☆	1/5
Majestic Care of Toledo SNF	11.6 mi	Toledo, OH	★★★★★	4/5
Ottawa Co Riverview Nursing Ho	11.8 mi	Oak Harbor, OH	★★★★☆	3/5
Three Meadows Post Acute	12.3 mi	Perrysburg, OH	★☆☆☆☆	1/5
Avalon by Otterbein at Perrysburg	12.3 mi	Perrysburg, OH	★★★☆☆	3/5
Manor at Perrysburg	12.6 mi	Perrysburg, OH	★★☆☆☆	2/5

Compare this facility with the 3 closest →

All facilities in Genoa →

Facility data as of CMS processing date 2026-08-01. CCN 365663.

The Care File

Visit checklist — Genoa Retirement Village

300 Cherry St, Genoa, OH 43430 · 4198557755

Health inspection rating 4/5 · CMS overall 5/5· Fines (3y): $0

Questions for the administrator:

☐ "How does your quality committee work, and can you give an example of a problem it recently identified and fixed?"
☐ "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
☐ "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
☐ "How do you prevent bedsores for residents who can't move themselves, and how often are at-risk residents repositioned?"
☐ "How do you coordinate and monitor care for residents who receive dialysis?"
☐ "How do you care for residents with incontinence or catheters, and what do you do to prevent urinary tract infections?"
☐ "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
☐ "Can you give me examples of how you adjust daily routines and room setups to fit each resident's preferences?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 365663 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)