NHC Healthcare, Milan
8017 Dogwood Lane, Milan, TN 38358 · Gibson County · 117 certified beds · avg 97 residents/day · certified since Dec 31, 1986
Part of chain: NATIONAL HEALTHCARE CORPORATION (69 facilities, chain avg rating 4.0★)
What health inspectors found (on-site government inspections — the most independent evidence available)
Health inspection rating: ★★★☆☆3/5 · CMS overall rating: 4/5
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.
All citations in the current public record (13)
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Aug 27, 2025 | E · Potential for harm, repeated | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. |
| Aug 27, 2025 | D · Potential for harm, one-off | The facility did not properly notify residents about the balance of money it holds for them, or failed to return those funds when a resident was discharged, evicted, or died. |
| Aug 27, 2025 | D · Potential for harm, one-off | The facility used feeding tubes without a valid medical reason or the resident's agreement, or did not provide proper care to residents who have feeding tubes. |
| Aug 27, 2025 | D · Potential for harm, one-off | The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it. |
| Aug 27, 2025 | D · Potential for harm, one-off | The facility did not post its nurse staffing information every day. Nursing homes must publicly display how many nurses and aides are on duty each day. |
| Aug 27, 2025 | D · Potential for harm, one-off | The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. |
| Aug 27, 2025 | D · Potential for harm, one-off | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. |
| Dec 18, 2024 | D · Potential for harm, one-off | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint |
| Jun 30, 2021 | E · Potential for harm, repeated | The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights. |
| Jun 30, 2021 | E · Potential for harm, repeated | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. |
| Jun 30, 2021 | D · Potential for harm, one-off | The facility did not provide appropriate care related to bladder and bowel needs — including care for residents who use catheters and steps to prevent urinary tract infections. |
| Aug 1, 2019 | D · Potential for harm, one-off | The facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do. |
| Aug 1, 2019 | D · Potential for harm, one-off | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. |
Inspection trend by year
Citations from standard inspections increased between the last two inspection cycles (3 → 7).
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2019 | 2 | 0 | D |
| 2021 | 3 | 0 | E |
| 2024 | 1 | 0 | D |
| 2025 | 7 | 0 | E |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
No fines or payment denials in the published 3-year window.
Nurse staffing (from payroll records, adjusted for how much care residents need)
| Measure | This facility | Tennessee avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 3.58 | 3.62 | 3.95 | top 41% in Tennessee; bottom 40% in the U.S. |
| Registered Nurse hours | 0.75 | 0.57 | 0.69 | top 17% in Tennessee; top 31% in the U.S. |
| Weekend total nurse staffing | 2.93 | 3.15 | 3.50 | bottom 44% in Tennessee; bottom 27% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.49 | 0.39 | 0.48 | top 25% in Tennessee; top 34% in the U.S. |
| Total nursing staff turnover (%) | 62.2 | 48.9 | 45.8 | bottom 15% in Tennessee; bottom 13% in the U.S. |
| RN turnover (%) | 41.7 | 43.2 | 42.9 | top 49% in Tennessee; top 50% in the U.S. |
Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.85, RN 0.81, weekend 3.16. Staffing rating: 3/5.
Self-reported quality measures
Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.
Quality measures rating: 5/5 · long-stay residents: 4/5 · short-stay residents: 5/5
Who owns this facility
For profit - Limited Liability company
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Bidwell, Charles | Individual | Managing Control - Governing Body | NOT APPLICABLE | 06/15/2021 |
| Bidwell, Charles | Individual | Corporate Officer | NOT APPLICABLE | 06/15/2021 |
| Bidwell, Charles | Individual | Operational/Managerial Control | NOT APPLICABLE | 06/15/2021 |
| Blackrock INC | Organization | ADP of the SNF | NOT APPLICABLE | 01/20/2010 |
| Carroll, Loren | Individual | Operational/Managerial Control | NOT APPLICABLE | 01/01/2020 |
| Carroll, Loren | Individual | ADP of the SNF | NOT APPLICABLE | 04/01/2025 |
| Dodson, Vicki | Individual | Operational/Managerial Control | NOT APPLICABLE | 06/01/2019 |
| Dodson, Vicki | Individual | ADP of the SNF | NOT APPLICABLE | 06/01/2019 |
| Graves, Rebecca | Individual | Operational/Managerial Control | NOT APPLICABLE | 05/05/1992 |
| Kidd, Brian | Individual | Operational/Managerial Control | NOT APPLICABLE | 01/01/2017 |
| Kidd, Brian | Individual | ADP of the SNF | NOT APPLICABLE | 01/01/2017 |
| McHale, Patrick | Individual | Operational/Managerial Control | NOT APPLICABLE | 01/04/2016 |
| McHale, Patrick | Individual | ADP of the SNF | NOT APPLICABLE | 04/02/2025 |
| National Health Corporation | Organization | ADP of the SNF | NOT APPLICABLE | 04/01/2025 |
| National Healthcare Corporation | Organization | Operational/Managerial Control | NOT APPLICABLE | 07/01/2000 |
| National Healthcare Corporation | Organization | ADP of the SNF | NOT APPLICABLE | 04/01/2025 |
| Nhc-Op LP | Organization | Operational/Managerial Control | NOT APPLICABLE | 07/01/2000 |
| Shelly, Timothy | Individual | Operational/Managerial Control | NOT APPLICABLE | 07/12/2024 |
| Ussery, Robert | Individual | Operational/Managerial Control | NOT APPLICABLE | 01/01/2017 |
| Vanguard Group INC | Organization | ADP of the SNF | NOT APPLICABLE | 11/30/2006 |
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
- "If you manage my family member's personal funds, how often will we get statements and how quickly are funds returned?"
- "How do you decide when a feeding tube is truly needed, and how do staff care for residents who have one?"
- "How many residents here use oxygen or breathing equipment, and who checks that equipment each shift?"
- "Where do you post your daily staffing numbers, and can I see today's?"
- "Can you show me how medications are stored and secured on the units, including controlled drugs?"
- "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
- "Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the results and plan of correction from your most recent state inspection?"
Nearby facilities (within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Christian Care Center of Medina | 9.6 mi | Medina, TN | ★☆☆☆☆ | 1/5 | |
| Avondale Health and Rehabilitation Center, LLC | 9.7 mi | Humboldt, TN | ★★☆☆☆ | 2/5 | |
| W D Bill Manning Tennessee State Veterans Home | 9.8 mi | Humboldt, TN | ★★★★★ | 5/5 | |
| Trenton Health and Rehabilitation Center, LLC | 10.9 mi | Trenton, TN | ★★★★★ | 5/5 | |
| Maplewood Health Care Center | 15.6 mi | Jackson, TN | ★☆☆☆☆ | 2/5 | |
| Northbrooke Post Acute | 15.7 mi | Jackson, TN | ★☆☆☆☆ | 2/5 | |
| West Tennessee Post Acute | 18.6 mi | Jackson, TN | ★★★★☆ | 4/5 | |
| Dyer Nursing and Rehabilitation Center | 18.7 mi | Dyer, TN | ★★★★☆ | 5/5 | |
| Cypress Grove Post Acute | 18.7 mi | Jackson, TN | ★★★☆☆ | 3/5 | |
| Mission Convalescent Home | 18.8 mi | Jackson, TN | ★★★☆☆ | 4/5 |
Compare this facility with the 3 closest →
Facility data as of CMS processing date 2026-08-01. CCN 445069.