Mountains Community Hosp DP/SNF

Name: Mountains Community Hosp DP/SNF
Address: 29101 Hospital Road, Lake Arrowhead, CA, 92352, US
Telephone: 9093363651

29101 Hospital Road, Lake Arrowhead, CA 92352 · San Bernardino County · 19 certified beds · avg 17 residents/day · certified since Jun 11, 1991

5/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

7.47

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★★★5/5 · CMS overall rating: 4/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (10)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Jun 5, 2025	F · Potential for harm, facility-wide	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Jun 5, 2025	D · Potential for harm, one-off	The facility did not reassess a resident after a significant change in their condition, such as a sudden decline in health. A full new assessment is required when a resident's condition changes in a major way.
Jun 5, 2025	D · Potential for harm, one-off	The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives.
Jun 5, 2025	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
Jun 5, 2025	D · Potential for harm, one-off	The facility did not keep residents free from significant medication errors — such as giving the wrong drug, the wrong dose, or missing a critical medication.
Apr 20, 2023	F · Potential for harm, facility-wide	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Apr 20, 2023	F · Potential for harm, facility-wide	The facility did not dispose of garbage and refuse properly.
Apr 20, 2023	D · Potential for harm, one-off	The facility did not enter each resident's assessment information into the required format and send it to the state within 7 days of completing the assessment, as the rules require.
Apr 20, 2023	D · Potential for harm, one-off	The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives.
Apr 20, 2023	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.

Inspection trend by year

Year	Citations	Serious (G–L)	Worst severity that year
2023	5	0	F
2025	5	0	F

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	California avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	7.47	4.31	3.95	top 2% in California; top 1% in the U.S.
Registered Nurse hours	1.28	0.61	0.69	top 5% in California; top 8% in the U.S.
Weekend total nurse staffing	6.69	3.90	3.50	top 1% in California; top 1% in the U.S.
Weekend RN hours (not acuity-adjusted)	1.03	0.51	0.48	top 7% in California; top 5% in the U.S.
Total nursing staff turnover (%)	37.5	36.7	45.8	bottom 46% in California; top 30% in the U.S.
RN turnover (%)	16.7	38.1	42.9	top 13% in California; top 9% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 7.12, RN 1.22, weekend 6.38. Staffing rating: 1/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 3/5 · long-stay residents: 3/5 · short-stay residents: —/5

Who owns this facility

Government - Hospital district

Owner / manager	Type	Role	Stake	Since
San Bernardino Mountains Community Hospital District	Organization	5% or Greater Direct Ownership Interest	100%	02/11/2013
Altmeyer, Cheri	Individual	Operational/Managerial Control	NOT APPLICABLE	01/16/2012
Bush, Cynthia	Individual	Operational/Managerial Control	NOT APPLICABLE	07/08/2011
Bush, Cynthia	Individual	ADP of the SNF	NOT APPLICABLE	07/08/2011
Dahlquist, Gregory	Individual	Operational/Managerial Control	NOT APPLICABLE	09/01/2023
Dahlquist, Gregory	Individual	ADP of the SNF	NOT APPLICABLE	09/01/2023
Hernandez, Carmen	Individual	Operational/Managerial Control	NOT APPLICABLE	03/20/2013
Hernandez, Carmen	Individual	ADP of the SNF	NOT APPLICABLE	03/20/2013
Pena, Terry	Individual	Corporate Officer	NOT APPLICABLE	09/03/2013
Turner, Mark	Individual	Corporate Officer	NOT APPLICABLE	02/21/2022
Turner, Mark	Individual	Operational/Managerial Control	NOT APPLICABLE	02/21/2022
Turner, Mark	Individual	ADP of the SNF	NOT APPLICABLE	07/29/2025
Waggener, Yvonne	Individual	Corporate Officer	NOT APPLICABLE	10/01/2009
Waggener, Yvonne	Individual	Operational/Managerial Control	NOT APPLICABLE	10/01/2009
Waggener, Yvonne	Individual	ADP of the SNF	NOT APPLICABLE	10/01/2009
Weiland, Taylor	Individual	Operational/Managerial Control	NOT APPLICABLE	03/24/2022

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
"If my family member's health suddenly changes, how quickly do you reassess them and update their care?"
"Who completes resident assessments here, and how do you check them for accuracy?"
"Can you show me an example care plan, and how are families included when it's created and updated?"
"What systems do you use to prevent medication errors, and what happens when one occurs?"
"What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
"Can I see where garbage is stored and how often it's removed?"
"How do you make sure resident assessments are completed and submitted to the state on time?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
Arrowhead Healthcare Center, LLC	9.7 mi	San Bernardino, CA	★★★★☆	4/5
Sierra Vista	9.7 mi	Highland, CA	★★★☆☆	2/5	abuse
Haven Post Acute	10.1 mi	San Bernardino, CA	★★★★☆	4/5
Hillcrest Nursing Home	10.2 mi	San Bernardino, CA	★★★★★	5/5
Del Rosa Villa	10.2 mi	San Bernardino, CA	★★☆☆☆	2/5	abuse
Shandin Hills Behavior Therapy Center	10.4 mi	San Bernardino, CA	★★★★★	5/5
Highland Palms Healthcare Center	10.6 mi	Highland, CA	★★★★☆	4/5
Waterman Canyon Post Acute	11.2 mi	San Bernardino, CA	★★★★☆	4/5
Valley Healthcare Center	11.4 mi	San Bernardino, CA	★★★★☆	3/5
Medical Center Convalescent Hospital	11.5 mi	San Bernardino, CA	★★★★☆	4/5

Compare this facility with the 3 closest →

All facilities in Lake Arrowhead →

Facility data as of CMS processing date 2026-08-01. CCN 555467.

The Care File

Visit checklist — Mountains Community Hosp DP/SNF

29101 Hospital Road, Lake Arrowhead, CA 92352 · 9093363651

Health inspection rating 5/5 · CMS overall 4/5· Fines (3y): $0

Questions for the administrator:

☐ "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
☐ "If my family member's health suddenly changes, how quickly do you reassess them and update their care?"
☐ "Who completes resident assessments here, and how do you check them for accuracy?"
☐ "Can you show me an example care plan, and how are families included when it's created and updated?"
☐ "What systems do you use to prevent medication errors, and what happens when one occurs?"
☐ "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
☐ "Can I see where garbage is stored and how often it's removed?"
☐ "How do you make sure resident assessments are completed and submitted to the state on time?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 555467 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)