Ontario Grove Healthcare & Wellness Centre, LP

Name: Ontario Grove Healthcare & Wellness Centre, LP
Address: 933 E Deodar St, Ontario, CA, 91764, US
Telephone: 9099852731

933 E Deodar St, Ontario, CA 91764 · San Bernardino County · 59 certified beds · avg 54 residents/day · certified since Sep 1, 1971

Part of chain: CORPORATE INTERFACE SERVICES (40 facilities, chain avg rating 2.5★)

4/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

3.42

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★★☆4/5 · CMS overall rating: 3/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (29)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Dec 23, 2025	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · from a complaint
Jun 5, 2025	F · Potential for harm, facility-wide	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Jun 5, 2025	D · Potential for harm, one-off	The facility allowed residents to lose the ability to do daily activities — like bathing, dressing, and eating — when there was no medical reason for the decline. Good care helps residents keep the abilities they have.
Jun 5, 2025	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Jun 5, 2025	D · Potential for harm, one-off	The facility did not have a working call system — the button or cord residents use to summon help — in each resident's bathroom and bathing area.
Jun 5, 2025	B · Minimal risk, repeated	The facility had resident rooms smaller than required — at least 80 square feet per person in shared rooms and 100 square feet in single rooms.
Mar 3, 2025	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · from a complaint
Sep 18, 2024	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · from a complaint
Dec 2, 2022	F · Potential for harm, facility-wide	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Dec 2, 2022	D · Potential for harm, one-off	The facility did not honor residents' rights to request, refuse, or stop treatment, to decline participation in medical research, or to make an advance directive — a written statement of their wishes for future medical care.
Dec 2, 2022	D · Potential for harm, one-off	The facility did not have a registered nurse on duty at least 8 hours a day, or did not have a registered nurse serving full-time as director of nursing.
Dec 2, 2022	D · Potential for harm, one-off	The facility did not have a licensed pharmacist review each resident's complete medication regimen and medical chart every month, or did not follow its own rules for reporting medication problems.
Dec 2, 2022	D · Potential for harm, one-off	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
Dec 2, 2022	D · Potential for harm, one-off	The facility's menus did not meet residents' nutritional needs, or were not prepared in advance, followed as written, kept up to date, or reviewed by a dietician.
Dec 2, 2022	D · Potential for harm, one-off	The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards.
Dec 2, 2022	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Dec 2, 2022	B · Minimal risk, repeated	The facility had resident rooms smaller than required — at least 80 square feet per person in shared rooms and 100 square feet in single rooms.
May 31, 2019	D · Potential for harm, one-off	The facility did not treat residents with respect and dignity, or did not let them keep and use their own personal belongings.
May 31, 2019	D · Potential for harm, one-off	The facility did not have doctor's orders in place for a resident's immediate care at the time the resident was admitted.
May 31, 2019	D · Potential for harm, one-off	The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives.
May 31, 2019	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
May 31, 2019	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
May 31, 2019	D · Potential for harm, one-off	The facility did not provide safe, appropriate care for residents who need dialysis — the treatment that filters the blood when kidneys fail.
May 31, 2019	D · Potential for harm, one-off	The facility did not make sure its nurses and nurse aides had the skills and training needed to properly care for every resident.
May 31, 2019	D · Potential for harm, one-off	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
May 31, 2019	D · Potential for harm, one-off	The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards.
May 31, 2019	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
May 31, 2019	D · Potential for harm, one-off	The facility did not develop and follow policies and procedures for offering residents flu and pneumonia vaccinations.
May 31, 2019	B · Minimal risk, repeated	The facility had resident rooms smaller than required — at least 80 square feet per person in shared rooms and 100 square feet in single rooms.

Inspection trend by year

Citations from standard inspections decreased between the last two inspection cycles (9 → 5).

Year	Citations	Worst severity that year
2019	12	D
2022	9	F
2024	1	D
2025	7	F

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	California avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	3.42	4.31	3.95	bottom 8% in California; bottom 33% in the U.S.
Registered Nurse hours	0.36	0.61	0.69	bottom 23% in California; bottom 16% in the U.S.
Weekend total nurse staffing	3.14	3.90	3.50	bottom 9% in California; bottom 38% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.37	0.51	0.48	top 49% in California; bottom 47% in the U.S.
Total nursing staff turnover (%)	0.0	36.7	45.8	—
RN turnover (%)	0.0	38.1	42.9	—

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.20, RN 0.44, weekend 3.84. Staffing rating: 1/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 4/5 · long-stay residents: 5/5 · short-stay residents: 4/5

Who owns this facility

For profit - Partnership

Owner / manager	Type	Role	Stake	Since
Bartolome, Nenita	Individual	Operational/Managerial Control	NOT APPLICABLE	12/16/2024
Bartolome, Nenita	Individual	ADP of the SNF	NOT APPLICABLE	12/16/2024
Corporate Interface Services LLC	Organization	Operational/Managerial Control	NOT APPLICABLE	03/18/2024
Corporate Interface Services LLC	Organization	ADP of the SNF	NOT APPLICABLE	05/02/2025
Ontario Grove Wellness GP, LLC	Organization	General Partnership Interest	NOT APPLICABLE	08/01/2014
Ontario Grove-Let LLC	Organization	ADP of the SNF	NOT APPLICABLE	04/03/2025
Rechnitz, Shlomo	Individual	Limited Partnership Interest	NOT APPLICABLE	08/01/2014
Rockport Administrative Services, LLC	Organization	Operational/Managerial Control	NOT APPLICABLE	10/31/2014
Rockport Administrative Services, LLC	Organization	ADP of the SNF	NOT APPLICABLE	05/02/2025
Thiagarajan, Deepak	Individual	Operational/Managerial Control	NOT APPLICABLE	02/01/2025
Thiagarajan, Deepak	Individual	ADP of the SNF	NOT APPLICABLE	02/01/2025

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
"What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
"How do you help residents maintain their daily living skills, and how do you measure whether it's working?"
"Can you show me the call buttons in the bathrooms and bathing areas, and tell me your average response time when one is pressed?"
"Can I see the actual room my family member would live in before we decide?"
"How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
"How do you record and honor each resident's treatment wishes and advance directives, and how do staff know about them?"
"How many hours a day is a registered nurse physically in the building, including weekends?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection
Las Colinas Post Acute	0.3 mi	Ontario, CA	★★☆☆☆	2/5
Upland Rehabilitation and Care Center	0.9 mi	Upland, CA	★★★★★	4/5
Heritage Park Nursing Center	1.0 mi	Upland, CA	★★★★★	5/5
Villa Mesa Care Center	1.2 mi	Upland, CA	★★★☆☆	4/5
Community Extended Care Hospital of Montclair	2.9 mi	Montclair, CA	★★★★★	5/5
Ontario Healthcare Center	3.0 mi	Ontario, CA	★★★★★	5/5
Montclair Manor Care Center	3.2 mi	Montclair, CA	★★★★★	4/5
Rancho Mesa Care Center	3.4 mi	Alta Loma, CA	★★★★☆	4/5
Inland Christian Home	3.8 mi	Ontario, CA	★★★★☆	4/5
Claremont Heights Post Acute	4.6 mi	Claremont, CA	★★☆☆☆	2/5

Compare this facility with the 3 closest →

All facilities in Ontario →

Facility data as of CMS processing date 2026-08-01. CCN 055693.

The Care File

Visit checklist — Ontario Grove Healthcare & Wellness Centre, LP

933 E Deodar St, Ontario, CA 91764 · 9099852731

Health inspection rating 4/5 · CMS overall 3/5· Fines (3y): $0

Questions for the administrator:

☐ "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
☐ "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
☐ "How do you help residents maintain their daily living skills, and how do you measure whether it's working?"
☐ "Can you show me the call buttons in the bathrooms and bathing areas, and tell me your average response time when one is pressed?"
☐ "Can I see the actual room my family member would live in before we decide?"
☐ "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
☐ "How do you record and honor each resident's treatment wishes and advance directives, and how do staff know about them?"
☐ "How many hours a day is a registered nurse physically in the building, including weekends?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 055693 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)