Monroe Community Hospital
435 East Henrietta Road, Rochester, NY 14620 · Monroe County · 566 certified beds · avg 388 residents/day · certified since Jan 1, 1967 · Medicare and Medicaid certified
Certified for both programmes. Certification means the facility can bill Medicaid — it does not mean a Medicaid-funded bed is free right now, so ask directly. Who pays for nursing home care →
What health inspectors found (on-site government inspections — the most independent evidence available)
Health inspection rating: ★☆☆☆☆1/5 · CMS overall rating: 1/5
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.
Most serious findings (actual harm or immediate jeopardy)
▲ Immediate jeopardy, one-off · Oct 24, 2025 · F-0684 · triggered by a complaint
The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Why it matters: Care that strays from doctor's orders or ignores the resident's wishes can lead to declining health and avoidable harm.
Severity (J): Inspectors found a situation that put a resident's life or safety in immediate danger, affecting one or a few residents. The facility must fix it immediately — these citations often come with large fines.
Corrected: Dec 5, 2025 (Deficient, Provider has date of correction)
▲ Immediate jeopardy, one-off · Oct 24, 2025 · F-0686 · triggered by a complaint
The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving.
Why it matters: Bedsores are painful, can become deeply infected, and in serious cases can be life-threatening.
Severity (J): Inspectors found a situation that put a resident's life or safety in immediate danger, affecting one or a few residents. The facility must fix it immediately — these citations often come with large fines.
Corrected: Dec 5, 2025 (Deficient, Provider has date of correction)
▲ Immediate jeopardy, one-off · Jul 15, 2021 · F-0689
The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Why it matters: This is one of the most common citations and directly relates to falls and injuries, which can be devastating for older adults.
Severity (J): Inspectors found a situation that put a resident's life or safety in immediate danger, affecting one or a few residents. The facility must fix it immediately — these citations often come with large fines.
Corrected: Sep 3, 2021 (Deficient, Provider has date of correction)
▲ Actual harm, one-off · Sep 12, 2025 · F-0686 · triggered by a complaint
The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving.
Why it matters: Bedsores are painful, can become deeply infected, and in serious cases can be life-threatening.
Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.
Corrected: Nov 11, 2025 (Deficient, Provider has date of correction)
All citations in the current public record (11)
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Oct 24, 2025 | ▲ J · Immediate jeopardy, one-off | The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · from a complaint |
| Oct 24, 2025 | ▲ J · Immediate jeopardy, one-off | The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving. · from a complaint |
| Sep 12, 2025 | ▲ G · Actual harm, one-off | The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving. · from a complaint |
| Dec 20, 2024 | E · Potential for harm, repeated | The facility did not create and follow a basic care plan covering a new resident's most immediate needs within 48 hours of admission. The first days are when a new resident is most vulnerable. |
| Dec 20, 2024 | D · Potential for harm, one-off | The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights. · from a complaint |
| Dec 20, 2024 | D · Potential for harm, one-off | The facility did not immediately notify the resident, their doctor, and a family member when something significant happened — such as an injury, a decline in health, or a room change. Families and doctors are entitled to know right away. |
| Sep 18, 2023 | D · Potential for harm, one-off | The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. · from a complaint |
| May 1, 2023 | D · Potential for harm, one-off | The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required. |
| May 1, 2023 | D · Potential for harm, one-off | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. |
| Jul 15, 2021 | ▲ J · Immediate jeopardy, one-off | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. |
| Jul 15, 2021 | D · Potential for harm, one-off | The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. |
Inspection trend by year
Citations from standard inspections increased between the last two inspection cycles (2 → 3).
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2021 | 2 | 1 | J ▲ |
| 2023 | 3 | 0 | D |
| 2024 | 3 | 0 | E |
| 2025 | 3 | 3 | J ▲ |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
2 fines totaling $94,936.
| Date | Type | Amount / length |
|---|---|---|
| Sep 12, 2025 | Fine | $8,788 |
| Sep 12, 2025 | Fine | $86,148 |
Nurse staffing (from payroll records, adjusted for how much care residents need)
| Measure | This facility | New York avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 3.79 | 3.58 | 3.95 | top 33% in New York; top 49% in the U.S. |
| Registered Nurse hours | 0.46 | 0.68 | 0.69 | bottom 27% in New York; bottom 32% in the U.S. |
| Weekend total nurse staffing | 3.14 | 3.13 | 3.50 | top 41% in New York; bottom 38% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.23 | 0.48 | 0.48 | bottom 22% in New York; bottom 18% in the U.S. |
| Total nursing staff turnover (%) | 45.3 | 40.3 | 45.8 | bottom 36% in New York; bottom 49% in the U.S. |
| RN turnover (%) | 44.2 | 39.8 | 42.9 | bottom 36% in New York; bottom 45% in the U.S. |
Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.89, RN 0.48, weekend 3.23. Staffing rating: 3/5.
Self-reported quality measures
Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.
Quality measures rating: 4/5 · long-stay residents: 3/5 · short-stay residents: 5/5
Who owns this facility
Government - County
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| County of Monroe | Organization | 5% or Greater Direct Ownership Interest | 100% | 01/01/1966 |
| County of Monroe | Organization | ADP of the SNF | NOT APPLICABLE | 12/12/2024 |
| Mann, Karie | Individual | W-2 Managing Employee | NOT APPLICABLE | 06/25/2022 |
| Mann, Karie | Individual | ADP of the SNF | NOT APPLICABLE | 12/12/2024 |
| Tallo, Alyssa | Individual | W-2 Managing Employee | NOT APPLICABLE | 10/02/2019 |
| Tallo, Alyssa | Individual | Corporate Officer | NOT APPLICABLE | 10/02/2019 |
| Tallo, Alyssa | Individual | ADP of the SNF | NOT APPLICABLE | 12/12/2024 |
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
- "How do you prevent bedsores for residents who can't move themselves, and how often are at-risk residents repositioned?"
- "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
- "What does the care plan for a brand-new resident cover in the first 48 hours, and who writes it?"
- "Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
- "If my family member falls or their condition changes, exactly when and how will I be notified?"
- "Tell me about this abuse or neglect citation — what happened, and what specific changes did you make afterward?"
- "Who is on the team that builds each resident's care plan, and how quickly is it in place after admission?"
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the results and plan of correction from your most recent state inspection?"
Nearby facilities (within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Woodside Manor Nursing Home INC | 0.9 mi | Rochester, NY | ★★★★☆ | 4/5 | |
| The Hurlbut | 1.1 mi | Rochester, NY | ★★☆☆☆ | 3/5 | |
| The Highlands at Brighton | 1.2 mi | Rochester, NY | ★★★☆☆ | 3/5 | |
| St. John's Health Care Corporation | 1.2 mi | Rochester, NY | ★☆☆☆☆ | 1/5 | |
| The Brightonian, INC | 1.8 mi | Rochester, NY | ★★★★★ | 5/5 | |
| Church Home of the Protestant Episcopal Church | 1.9 mi | Rochester, NY | ★★★☆☆ | 3/5 | |
| Jewish Home of Rochester | 2.0 mi | Rochester, NY | ★★★★★ | 4/5 | |
| Unity Living Center | 2.7 mi | Rochester, NY | ★★★☆☆ | 2/5 | |
| Kirkhaven | 2.9 mi | Rochester, NY | ★☆☆☆☆ | 1/5 | |
| Lilac Manor Rehabilitation and Nursing Center | 3.2 mi | Rochester, NY | ★☆☆☆☆ | 1/5 | |
| Rochester Center for Rehabilitation and Nursing | 3.7 mi | Rochester, NY | ★☆☆☆☆ | 1/5 | |
| Blossom Health Care Center INC. | 4.4 mi | Rochester, NY | ★☆☆☆☆ | 2/5 |
Compare this facility with the 3 closest →
Facility data as of CMS processing date 2026-08-01. CCN 335197.