St. Ann's Community

Name: St. Ann's Community
Address: 920 Cherry Ridge Boulevard, Webster, NY, 14580, US
Telephone: 5856976800

920 Cherry Ridge Boulevard, Webster, NY 14580 · Monroe County · 72 certified beds · avg 71 residents/day · certified since Mar 20, 1992

4/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

4.86

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★★☆4/5 · CMS overall rating: 5/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (11)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Sep 10, 2025	D · Potential for harm, one-off	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
Sep 10, 2025	D · Potential for harm, one-off	The facility did not properly run its feeding assistant program — assessing which residents are appropriate for it, following each resident's care plan, and making sure feeding assistants are trained and supervised. Feeding assistants are trained helpers who assist residents at mealtimes.
May 8, 2024	E · Potential for harm, repeated	The facility did not create and follow a basic care plan covering a new resident's most immediate needs within 48 hours of admission. The first days are when a new resident is most vulnerable.
May 8, 2024	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
May 8, 2024	D · Potential for harm, one-off	The facility did not keep residents free from significant medication errors — such as giving the wrong drug, the wrong dose, or missing a critical medication. · from a complaint
May 8, 2024	D · Potential for harm, one-off	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
Sep 13, 2023	D · Potential for harm, one-off	The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. · from a complaint
Aug 29, 2022	E · Potential for harm, repeated	The facility did not develop and follow policies and procedures to prevent abuse, neglect, and theft. These written safeguards are the foundation of resident protection.
Aug 29, 2022	E · Potential for harm, repeated	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Aug 29, 2022	D · Potential for harm, one-off	The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs.
Aug 29, 2022	D · Potential for harm, one-off	The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required.

Inspection trend by year

Citations from standard inspections decreased between the last two inspection cycles (4 → 2).

Year	Citations	Worst severity that year
2022	4	E
2023	1	D
2024	4	E
2025	2	D

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	New York avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	4.86	3.58	3.95	top 7% in New York; top 16% in the U.S.
Registered Nurse hours	0.65	0.68	0.69	top 37% in New York; top 41% in the U.S.
Weekend total nurse staffing	4.50	3.13	3.50	top 4% in New York; top 12% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.39	0.48	0.48	top 42% in New York; top 49% in the U.S.
Total nursing staff turnover (%)	37.5	40.3	45.8	top 48% in New York; top 30% in the U.S.
RN turnover (%)	25.0	39.8	42.9	top 19% in New York; top 20% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.18, RN 0.56, weekend 3.87. Staffing rating: 5/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 4/5 · long-stay residents: 4/5 · short-stay residents: —/5

Who owns this facility

Non profit - Corporation

Owner / manager	Type	Role	Stake	Since
Adams, Daniel	Individual	Managing Control - Governing Body	NOT APPLICABLE	03/20/2019
Adams, Daniel	Individual	ADP of the SNF	NOT APPLICABLE	03/20/2019
Barnes, Rene	Individual	Operational/Managerial Control	NOT APPLICABLE	02/22/2016
Barnes, Rene	Individual	ADP of the SNF	NOT APPLICABLE	02/22/2016
Bourg, Robert	Individual	Corporate Officer	NOT APPLICABLE	07/01/2010
Bourg, Robert	Individual	ADP of the SNF	NOT APPLICABLE	07/01/2010
Brown, Kevin	Individual	Corporate Officer	NOT APPLICABLE	02/27/2023
Brown, Kevin	Individual	ADP of the SNF	NOT APPLICABLE	02/27/2023
Burke, Patrick	Individual	Managing Control - Governing Body	NOT APPLICABLE	09/21/2022
Burke, Patrick	Individual	ADP of the SNF	NOT APPLICABLE	09/21/2022
Hayes, John	Individual	Managing Control - Governing Body	NOT APPLICABLE	03/28/2018
Hayes, John	Individual	ADP of the SNF	NOT APPLICABLE	03/28/2018
Indiano, Carmen	Individual	Managing Control - Governing Body	NOT APPLICABLE	03/29/2017
Indiano, Carmen	Individual	ADP of the SNF	NOT APPLICABLE	03/29/2017
Lynch, Anna	Individual	Managing Control - Governing Body	NOT APPLICABLE	03/25/2018
Lynch, Anna	Individual	ADP of the SNF	NOT APPLICABLE	03/25/2015
Marro, Nicole	Individual	Managing Control - Governing Body	NOT APPLICABLE	04/24/2024
Marro, Nicole	Individual	ADP of the SNF	NOT APPLICABLE	04/24/2024
McRae, Michael	Individual	Corporate Officer	NOT APPLICABLE	09/07/2010
McRae, Michael	Individual	Operational/Managerial Control	NOT APPLICABLE	09/01/2010

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"Can you show me how medications are stored and secured on the units, including controlled drugs?"
"Who helps residents who need assistance eating, and what training and supervision do those helpers get?"
"What does the care plan for a brand-new resident cover in the first 48 hours, and who writes it?"
"How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
"What systems do you use to prevent medication errors, and what happens when one occurs?"
"Tell me about this abuse or neglect citation — what happened, and what specific changes did you make afterward?"
"What specific steps do you take to prevent abuse and neglect, and how are staff trained on them?"
"What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection
Maplewood Nursing Home INC	1.8 mi	Webster, NY	★★★★★	5/5
Penfield Place	5.5 mi	Penfield, NY	★★★★★	5/5
Blossom Health Care Center INC.	5.6 mi	Rochester, NY	★☆☆☆☆	2/5
St. Ann's Community	5.8 mi	Rochester, NY	★★★★☆	4/5
The Pearl Nursing Center of Rochester	5.9 mi	Rochester, NY	★☆☆☆☆	1/5
The Friendly Home	6.4 mi	Rochester, NY	★★★★☆	3/5
Lilac Manor Rehabilitation and Nursing Center	7.0 mi	Rochester, NY	★☆☆☆☆	1/5
Fairport Rehabilitation and Nursing Center	7.0 mi	Fairport, NY	★★☆☆☆	2/5
Kirkhaven	7.5 mi	Rochester, NY	★☆☆☆☆	1/5
The Brook at High Falls Nursing Home and Rehabilit	7.5 mi	Rochester, NY	★★☆☆☆	2/5
The Brightonian, INC	8.2 mi	Rochester, NY	★★★★★	5/5
Highlands Living Center	8.6 mi	Pittsford, NY	★★☆☆☆	2/5

Compare this facility with the 3 closest →

All facilities in Webster →

Facility data as of CMS processing date 2026-08-01. CCN 335730.

The Care File

Visit checklist — St. Ann's Community

920 Cherry Ridge Boulevard, Webster, NY 14580 · 5856976800

Health inspection rating 4/5 · CMS overall 5/5· Fines (3y): $0

Questions for the administrator:

☐ "Can you show me how medications are stored and secured on the units, including controlled drugs?"
☐ "Who helps residents who need assistance eating, and what training and supervision do those helpers get?"
☐ "What does the care plan for a brand-new resident cover in the first 48 hours, and who writes it?"
☐ "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
☐ "What systems do you use to prevent medication errors, and what happens when one occurs?"
☐ "Tell me about this abuse or neglect citation — what happened, and what specific changes did you make afterward?"
☐ "What specific steps do you take to prevent abuse and neglect, and how are staff trained on them?"
☐ "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 335730 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)