St. Ann's Community

How to file a complaint about care →

No fines or payment denials in the published 3-year window.

What these staffing numbers mean →

Hours are per resident per day for the most recent quarter of payroll data in this CMS release (2026-08-01) — the same quarter for every facility — case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.18, RN 0.56, weekend 3.87.Comparing with Medicare Care Compare? Care Compare shows the raw figure (4.18 here, displayed there as hours and minutes), not the adjusted one above. Both are correct; they answer different questions. Staffing rating: 5/5.

How to read ownership records →

Ownership records as published by CMS on 2026-08-01. CMS records when an owner joined but not when they left. Listed here and no longer involved? Tell us →

Non profit - Corporation

Showing 20 of 55 parties CMS has on file for this facility; 35 are not displayed. The full list is in the CMS Ownership dataset.

Full visit checklist →

Print visit checklist

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

• "Can you show me how medications are stored and secured on the units, including controlled drugs?"
• "Who helps residents who need assistance eating, and what training and supervision do those helpers get?"
• "What does the care plan for a brand-new resident cover in the first 48 hours, and who writes it?"
• "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
• "What systems do you use to prevent medication errors, and what happens when one occurs?"
• "Tell me about this abuse or neglect citation — what happened, and what specific changes did you make afterward?"
• "What specific steps do you take to prevent abuse and neglect, and how are staff trained on them?"
• "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"

Also worth asking anywhere

• "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
• "Can I see the plan of correction for the findings in your most recent state inspection?"
• "CMS reports 38% total nursing staff turnover here — who on the care team has been with you longest?"
• "The ownership record on file lists 55 owning or managing parties — who makes the decisions about staffing levels?"
• "Can I visit again unannounced, at a mealtime or on a weekend?"

Compare this facility with the 3 closest →

Other facilities in the same county

CMS records place this facility in Monroe, NY — 32 certified facilities there. These are outside the 20-mile list above, or far enough down it not to appear.

• St. John's Health Care Corporation — Rochester, NY · overall 1/5
• The Highlands at Brighton — Rochester, NY · overall 3/5
• The Hurlbut — Rochester, NY · overall 2/5
• Unity Living Center — Rochester, NY · overall 3/5

Listed by facility name — not a ranking. Homes already in the table above are not repeated here.

All facilities in Webster →