Manchester Rehabilitation and Healthcare Center

Name: Manchester Rehabilitation and Healthcare Center
Address: 385 W CENTER ST, Manchester, CT, 06040, US
Telephone: 8606460129

385 W Center St, Manchester, CT 06040 · Capitol County · 126 certified beds · avg 119 residents/day · certified since Jan 15, 1990

Part of chain: ATLAS HEALTHCARE (29 facilities, chain avg rating 3.6★)

4/5

Health inspection rating (on-site)

Serious findings on record

$12,735

Fines, last 3 years

3.77

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★★☆4/5 · CMS overall rating: 5/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

Most serious findings (actual harm or immediate jeopardy)

▲ Actual harm, one-off · Mar 25, 2026 · F-0686 · triggered by a complaint

The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving.

Why it matters: Bedsores are painful, can become deeply infected, and in serious cases can be life-threatening.

Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.

Corrected: May 22, 2026 (Deficient, Provider has date of correction)

All citations in the current public record (25)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Mar 25, 2026	▲ G · Actual harm, one-off	The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving. · from a complaint
Mar 25, 2026	D · Potential for harm, one-off	The facility did not immediately notify the resident, their doctor, and a family member when something significant happened — such as an injury, a decline in health, or a room change. Families and doctors are entitled to know right away. · from a complaint
Mar 16, 2026	E · Potential for harm, repeated	The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist.
Mar 16, 2026	E · Potential for harm, repeated	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Mar 16, 2026	E · Potential for harm, repeated	The facility did not designate a qualified infection preventionist — a trained person responsible for running the infection prevention and control program.
Mar 16, 2026	D · Potential for harm, one-off	The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors.
Mar 16, 2026	D · Potential for harm, one-off	The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation.
Mar 16, 2026	D · Potential for harm, one-off	The facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do.
Mar 16, 2026	D · Potential for harm, one-off	The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving.
Mar 16, 2026	D · Potential for harm, one-off	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
Mar 16, 2026	D · Potential for harm, one-off	The facility did not provide or arrange dental services for its residents. Nursing homes are responsible for making sure residents can get dental care.
Mar 16, 2026	D · Potential for harm, one-off	The facility did not have a working program to monitor how antibiotics are used. Tracking antibiotic use helps make sure these drugs are given only when needed and remain effective.
Mar 16, 2026	B · Minimal risk, repeated	The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives.
Nov 19, 2025	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · from a complaint
Sep 30, 2024	D · Potential for harm, one-off	The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving. · from a complaint
Aug 26, 2024	D · Potential for harm, one-off	The facility did not make sure residents were fully informed about their own health, care, and treatments in a way they could understand. · from a complaint
May 22, 2024	D · Potential for harm, one-off	The facility did not honor residents' rights to request, refuse, or stop treatment, to decline participation in medical research, or to make an advance directive — a written statement of their wishes for future medical care.
May 22, 2024	D · Potential for harm, one-off	The facility allowed residents to lose the ability to do daily activities — like bathing, dressing, and eating — when there was no medical reason for the decline. Good care helps residents keep the abilities they have.
May 22, 2024	D · Potential for harm, one-off	The facility did not observe each nurse aide's job performance or provide regular training as required.
May 22, 2024	D · Potential for harm, one-off	The facility did not try to gradually reduce doses of mood- and mind-altering medications or use non-drug approaches first, as required, or used 'as needed' psychiatric drugs without proper limits.
May 22, 2024	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. · from a complaint
May 22, 2024	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · from a complaint
May 22, 2024	B · Minimal risk, repeated	The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs.
Dec 20, 2023	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. · from a complaint
Mar 24, 2022	D · Potential for harm, one-off	The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights.

Inspection trend by year

Citations from standard inspections increased between the last two inspection cycles (5 → 11).

Year	Citations	Serious (G–L)	Worst severity that year
2022	1	0	D
2023	1	0	D
2024	9	0	D
2025	1	0	D
2026	13	1	G ▲

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

1 fine totaling $12,735.

Date	Type	Amount / length
Mar 16, 2026	Fine	$12,735

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Connecticut avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	3.77	3.80	3.95	top 42% in Connecticut; bottom 50% in the U.S.
Registered Nurse hours	0.57	0.70	0.69	bottom 42% in Connecticut; bottom 48% in the U.S.
Weekend total nurse staffing	3.31	3.43	3.50	bottom 49% in Connecticut; bottom 48% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.36	0.46	0.48	bottom 44% in Connecticut; bottom 44% in the U.S.
Total nursing staff turnover (%)	42.4	37.4	45.8	bottom 29% in Connecticut; top 43% in the U.S.
RN turnover (%)	52.9	38.6	42.9	bottom 21% in Connecticut; bottom 31% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.84, RN 0.59, weekend 3.37. Staffing rating: 3/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 5/5 · long-stay residents: 5/5 · short-stay residents: 5/5

Who owns this facility

For profit - Corporation

Owner / manager	Type	Role	Stake	Since
Ct-3 Operations Holdings LLC	Organization	5% or Greater Direct Ownership Interest	100%	07/27/2022
JMH Family LLC	Organization	5% or Greater Indirect Ownership Interest	—	07/27/2022
JMH Family Trust	Organization	5% or Greater Indirect Ownership Interest	—	07/27/2022
Malt Family Trust	Organization	5% or Greater Indirect Ownership Interest	—	07/27/2022
MLS Family LLC	Organization	5% or Greater Indirect Ownership Interest	—	07/27/2022
MLS Family Trust	Organization	5% or Greater Indirect Ownership Interest	—	07/27/2022
SGS 2010 Family Trust	Organization	5% or Greater Indirect Ownership Interest	—	07/27/2022
SGS Family LLC	Organization	5% or Greater Indirect Ownership Interest	—	07/27/2022
SGS Family Trust	Organization	5% or Greater Indirect Ownership Interest	—	07/27/2022
Tyh 2017 Trust	Organization	5% or Greater Indirect Ownership Interest	—	07/27/2022
Bak, Pinchos	Individual	Corporate Officer	NOT APPLICABLE	07/27/2022
Goldberger, Shlomo	Individual	W-2 Managing Employee	NOT APPLICABLE	07/27/2022

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"How do you prevent bedsores for residents who can't move themselves, and how often are at-risk residents repositioned?"
"If my family member falls or their condition changes, exactly when and how will I be notified?"
"How does your pharmacist review residents' medications, and how quickly can you fill new or urgent prescriptions?"
"Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
"Who is your infection preventionist, and what training do they have?"
"Tell me about this abuse or neglect citation — what happened, and what specific changes did you make afterward?"
"When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
"If someone reports suspected abuse or neglect here, what happens in the first 24 hours?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
Touchpoints at Manchester	0.8 mi	Manchester, CT	★★★★☆	4/5
Westside Care Center	0.8 mi	Manchester, CT	★★☆☆☆	2/5	abuse
Glastonbury Center for Health & Rehabilitation	3.6 mi	Glastonbury, CT	★★★☆☆	3/5
Civita Care Center at Salmon Brook	4.6 mi	Glastonbury, CT	★☆☆☆☆	1/5
Riverside Health & Rehabilitation Center	4.8 mi	East Hartford, CT	★★☆☆☆	2/5	abuse
Vernon Rehabilitation and Healthcare Center	6.9 mi	Vernon, CT	★★★★★	5/5
Complete Care at Kimberly Hall-South	7.6 mi	Windsor, CT	★★★★☆	3/5
Complete Care at Kimberly Hall North	7.6 mi	Windsor, CT	★☆☆☆☆	1/5	abuse
Trinity Hill Care Center	7.7 mi	Hartford, CT	★★☆☆☆	2/5	abuse
Chelsea Place Care Center LLC	7.9 mi	Hartford, CT	★☆☆☆☆	1/5	abuse
Parkville Care Center	8.2 mi	Hartford, CT	★★★☆☆	3/5
Avery Nursing Home/Noble Building	8.3 mi	Hartford, CT	★☆☆☆☆	1/5

Compare this facility with the 3 closest →

All facilities in Manchester →

Facility data as of CMS processing date 2026-08-01. CCN 075333.

The Care File

Visit checklist — Manchester Rehabilitation and Healthcare Center

385 W Center St, Manchester, CT 06040 · 8606460129

Health inspection rating 4/5 · CMS overall 5/5· Fines (3y): $12,735

Most serious findings on record:

▲ Mar 25, 2026 (F-0686, Actual harm, one-off): The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving.

Questions for the administrator:

☐ "How do you prevent bedsores for residents who can't move themselves, and how often are at-risk residents repositioned?"
☐ "If my family member falls or their condition changes, exactly when and how will I be notified?"
☐ "How does your pharmacist review residents' medications, and how quickly can you fill new or urgent prescriptions?"
☐ "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
☐ "Who is your infection preventionist, and what training do they have?"
☐ "Tell me about this abuse or neglect citation — what happened, and what specific changes did you make afterward?"
☐ "When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
☐ "If someone reports suspected abuse or neglect here, what happens in the first 24 hours?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 075333 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)