Life Care Center of Westlake

Name: Life Care Center of Westlake
Address: 26520 CENTER RIDGE RD, Westlake, OH, 44145, US
Telephone: 4408713030

26520 Center Ridge Rd, Westlake, OH 44145 · Cuyahoga County · 119 certified beds · avg 100 residents/day · certified since Jan 1, 1967

Part of chain: LIFE CARE CENTERS OF AMERICA (194 facilities, chain avg rating 3.4★)

2/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

3.40

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★☆☆☆2/5 · CMS overall rating: 2/5

⚠ The most recent standard health inspection was more than 2 years ago — conditions may have changed.

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (39)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Jun 8, 2026	E · Potential for harm, repeated	The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs. · from a complaint
Jun 8, 2026	E · Potential for harm, repeated	The facility's medication error rate was 5 percent or higher — meaning too many doses were given incorrectly, such as the wrong drug, dose, or time. · from a complaint
Jun 8, 2026	D · Potential for harm, one-off	The facility did not treat residents with respect and dignity, or did not let them keep and use their own personal belongings. · from a complaint
Jun 8, 2026	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. · from a complaint
Jun 8, 2026	D · Potential for harm, one-off	The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow. · from a complaint
Jun 8, 2026	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · from a complaint
Jun 8, 2026	D · Potential for harm, one-off	The facility did not provide appropriate care related to bladder and bowel needs — including care for residents who use catheters and steps to prevent urinary tract infections. · from a complaint
Feb 26, 2026	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint
Feb 26, 2026	D · Potential for harm, one-off	The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards. · from a complaint
Dec 11, 2025	D · Potential for harm, one-off	The facility did not develop and follow policies and procedures to prevent abuse, neglect, and theft. These written safeguards are the foundation of resident protection. · from a complaint
Dec 11, 2025	D · Potential for harm, one-off	The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint
Dec 11, 2025	D · Potential for harm, one-off	The facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do. · from a complaint
Dec 11, 2025	D · Potential for harm, one-off	The facility did not provide basic life support, such as CPR, before emergency medical help arrived — care that's required when it matches the doctor's orders and the resident's own written wishes. · from a complaint
Dec 11, 2025	D · Potential for harm, one-off	The facility did not observe each nurse aide's job performance or provide regular training as required. · from a complaint
Dec 11, 2025	D · Potential for harm, one-off	The facility's medication error rate was 5 percent or higher — meaning too many doses were given incorrectly, such as the wrong drug, dose, or time. · from a complaint
Jan 10, 2025	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · from a complaint
Sep 14, 2024	D · Potential for harm, one-off	The facility did not protect residents from misuse of their belongings or money — this is called misappropriation, and it includes theft or improper use of a resident's property or funds. · from a complaint
Feb 29, 2024	D · Potential for harm, one-off	The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint
Feb 6, 2024	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · from a complaint
Feb 6, 2024	D · Potential for harm, one-off	The facility did not provide proper foot care for residents. Foot care includes routine care like nail trimming and attention to foot problems, which matter greatly for older adults. · from a complaint
Feb 6, 2024	D · Potential for harm, one-off	The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards. · from a complaint
Oct 19, 2023	F · Potential for harm, facility-wide	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Oct 19, 2023	F · Potential for harm, facility-wide	The facility did not dispose of garbage and refuse properly.
Oct 19, 2023	E · Potential for harm, repeated	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
Oct 19, 2023	D · Potential for harm, one-off	The facility did not give residents proper notice about what Medicare or Medicaid covers, or about charges the resident might owe for services that aren't covered.
Oct 19, 2023	D · Potential for harm, one-off	The facility did not properly complete the required screening (called PASARR) that identifies whether a person entering a nursing home has a mental illness or intellectual disability and needs specialized services.
Oct 19, 2023	D · Potential for harm, one-off	The facility did not provide appropriate care related to bladder and bowel needs — including care for residents who use catheters and steps to prevent urinary tract infections.
Sep 21, 2023	D · Potential for harm, one-off	The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint
Sep 21, 2023	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint
Sep 7, 2023	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · from a complaint
Feb 27, 2020	F · Potential for harm, facility-wide	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Feb 27, 2020	D · Potential for harm, one-off	The facility did not keep residents' personal and medical information private and confidential.
Jan 16, 2019	E · Potential for harm, repeated	The facility did not honor residents' right to form and take part in resident or family groups, such as a resident council.
Jan 16, 2019	E · Potential for harm, repeated	The facility did not give residents (and their representatives and the ombudsman, a state advocate for residents) proper advance notice before a transfer or discharge, including information about their right to appeal.
Jan 16, 2019	E · Potential for harm, repeated	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
Jan 16, 2019	E · Potential for harm, repeated	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Jan 16, 2019	E · Potential for harm, repeated	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Jan 16, 2019	D · Potential for harm, one-off	The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required.
Jan 16, 2019	D · Potential for harm, one-off	The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards.

Inspection trend by year

Citations from standard inspections increased between the last two inspection cycles (2 → 6).

Year	Citations	Worst severity that year
2019	7	E
2020	2	F
2023	9	F
2024	5	D
2025	7	D
2026	9	E

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Ohio avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	3.40	3.45	3.95	top 43% in Ohio; bottom 31% in the U.S.
Registered Nurse hours	0.57	0.60	0.69	top 44% in Ohio; bottom 47% in the U.S.
Weekend total nurse staffing	2.98	3.07	3.50	top 46% in Ohio; bottom 30% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.38	0.42	0.48	bottom 50% in Ohio; bottom 49% in the U.S.
Total nursing staff turnover (%)	36.3	48.7	45.8	top 19% in Ohio; top 27% in the U.S.
RN turnover (%)	31.3	43.9	42.9	top 30% in Ohio; top 32% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.49, RN 0.58, weekend 3.06. Staffing rating: 3/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 4/5 · long-stay residents: 4/5 · short-stay residents: 4/5

Who owns this facility

For profit - Corporation

Owner / manager	Type	Role	Stake	Since
Preston, Forrest	Individual	Direct Ownership Interest	NOT APPLICABLE	01/06/1976
Cross, Cindy	Individual	Corporate Officer	NOT APPLICABLE	04/21/1994
Fletcher, Todd	Individual	Corporate Director	NOT APPLICABLE	05/01/2021
Fletcher, Todd	Individual	Corporate Officer	NOT APPLICABLE	11/02/2020
Fletcher, Todd	Individual	Operational/Managerial Control	NOT APPLICABLE	05/01/2022
Henry, Terry	Individual	Corporate Officer	NOT APPLICABLE	08/16/1999
Lay, Lisa	Individual	Corporate Director	NOT APPLICABLE	04/24/2017
Lay, Lisa	Individual	Corporate Officer	NOT APPLICABLE	02/09/2018
Lay, Lisa	Individual	Operational/Managerial Control	NOT APPLICABLE	04/24/2017
Life Care Centers of America, INC.	Organization	Operational/Managerial Control	NOT APPLICABLE	05/01/1996
Life Care Centers of America, INC.	Organization	ADP of the SNF	NOT APPLICABLE	09/26/2012
Long, Zofia	Individual	Managing Control - Governing Body	NOT APPLICABLE	03/15/2004
Long, Zofia	Individual	Operational/Managerial Control	NOT APPLICABLE	03/15/2004
Marcu, Marina	Individual	Operational/Managerial Control	NOT APPLICABLE	07/01/2019
Marcu, Marina	Individual	ADP of the SNF	NOT APPLICABLE	02/28/2025
McDermott, Douglas	Individual	Managing Control - Governing Body	NOT APPLICABLE	02/15/2022
McDermott, Douglas	Individual	Operational/Managerial Control	NOT APPLICABLE	02/15/2022
McDermott, Douglas	Individual	ADP of the SNF	NOT APPLICABLE	03/07/2025
Preston, Aubrey	Individual	Operational/Managerial Control	NOT APPLICABLE	11/27/2024
Preston, Forrest	Individual	Corporate Director	NOT APPLICABLE	01/06/1976

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"Can we tour the resident rooms, bathrooms, and common areas today, including areas not on the usual tour route?"
"What is your current medication error rate, and what have you changed to bring errors down?"
"How do you train staff to treat residents with dignity, and how do you protect residents' personal belongings?"
"Can you show me an example care plan, and how are families included when it's created and updated?"
"Can you tell me what this citation involved and what steps you took to bring care back up to standard?"
"How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
"How do you care for residents with incontinence or catheters, and what do you do to prevent urinary tract infections?"
"What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection
Lutheran Home	0.5 mi	Westlake, OH	★★★★☆	4/5
Rae-Ann Westlake	1.4 mi	Westlake, OH	★★★★☆	4/5
Brookdale Westlake Village	1.6 mi	Westlake, OH	★★★★★	4/5
Huntington Woods Care & Rehab Center	1.8 mi	Westlake, OH	★★★★★	5/5
Rae Ann Suburban	1.9 mi	Westlake, OH	★★☆☆☆	1/5
Gardens of North Olmsted	2.2 mi	North Olmsted, OH	★★☆☆☆	1/5
Crocker Pointe Health and Rehabilitation	2.2 mi	Westlake, OH		—/5
Joshua Tree Care Center	2.4 mi	North Olmsted, OH	★★★★☆	4/5
Welsh Home the	2.6 mi	Rocky River, OH	★★★★★	5/5
O'Neill Healthcare North Olmsted	2.9 mi	North Olmsted, OH	★★★★☆	3/5
Normandy Manor of Rocky River	3.0 mi	Rocky River, OH	★★☆☆☆	2/5
O'Neill Healthcare Bay Village	3.1 mi	Bay Village, OH	★★☆☆☆	2/5

Compare this facility with the 3 closest →

All facilities in Westlake →

Facility data as of CMS processing date 2026-08-01. CCN 365048.

The Care File

Visit checklist — Life Care Center of Westlake

26520 Center Ridge Rd, Westlake, OH 44145 · 4408713030

Health inspection rating 2/5 · CMS overall 2/5· Fines (3y): $0

Questions for the administrator:

☐ "Can we tour the resident rooms, bathrooms, and common areas today, including areas not on the usual tour route?"
☐ "What is your current medication error rate, and what have you changed to bring errors down?"
☐ "How do you train staff to treat residents with dignity, and how do you protect residents' personal belongings?"
☐ "Can you show me an example care plan, and how are families included when it's created and updated?"
☐ "Can you tell me what this citation involved and what steps you took to bring care back up to standard?"
☐ "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
☐ "How do you care for residents with incontinence or catheters, and what do you do to prevent urinary tract infections?"
☐ "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 365048 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)