Normandy Manor of Rocky River

Name: Normandy Manor of Rocky River
Address: 22709 LAKE RD, Rocky River, OH, 44116, US
Telephone: 4403335400

22709 Lake Rd, Rocky River, OH 44116 · Cuyahoga County · 150 certified beds · avg 133 residents/day · certified since Jun 25, 1993

2/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

3.46

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★☆☆☆2/5 · CMS overall rating: 2/5

⚠ The most recent standard health inspection was more than 2 years ago — conditions may have changed.

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

Most serious findings (actual harm or immediate jeopardy)

▲ Actual harm, one-off · Feb 12, 2024 · F-0689 · triggered by a complaint

The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.

Why it matters: This is one of the most common citations and directly relates to falls and injuries, which can be devastating for older adults.

Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.

Corrected: Mar 6, 2024 (Deficient, Provider has date of correction)

All citations in the current public record (32)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Nov 6, 2024	E · Potential for harm, repeated	The facility did not make reasonable adjustments to fit each resident's individual needs and preferences — things like call buttons within reach, preferred wake-up times, or accessible room setups. · from a complaint
Nov 6, 2024	E · Potential for harm, repeated	The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. · from a complaint
Nov 6, 2024	D · Potential for harm, one-off	The facility did not immediately notify the resident, their doctor, and a family member when something significant happened — such as an injury, a decline in health, or a room change. Families and doctors are entitled to know right away. · from a complaint
Aug 22, 2024	F · Potential for harm, facility-wide	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · from a complaint
Jul 11, 2024	F · Potential for harm, facility-wide	The facility did not dispose of garbage and refuse properly. · from a complaint
Jul 11, 2024	E · Potential for harm, repeated	The facility did not create and follow a basic care plan covering a new resident's most immediate needs within 48 hours of admission. The first days are when a new resident is most vulnerable.
Jul 11, 2024	D · Potential for harm, one-off	The facility used feeding tubes without a valid medical reason or the resident's agreement, or did not provide proper care to residents who have feeding tubes.
Feb 12, 2024	▲ G · Actual harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint
Feb 12, 2024	F · Potential for harm, facility-wide	The facility did not keep residents' personal and medical information private and confidential. · from a complaint
Feb 12, 2024	D · Potential for harm, one-off	The facility did not give residents proper notice about what Medicare or Medicaid covers, or about charges the resident might owe for services that aren't covered. · from a complaint
Feb 12, 2024	D · Potential for harm, one-off	The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required. · from a complaint
Dec 19, 2023	F · Potential for harm, facility-wide	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. · from a complaint
Apr 15, 2022	F · Potential for harm, facility-wide	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Apr 15, 2022	F · Potential for harm, facility-wide	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Apr 15, 2022	E · Potential for harm, repeated	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
Apr 15, 2022	E · Potential for harm, repeated	The facility's menus did not meet residents' nutritional needs, or were not prepared in advance, followed as written, kept up to date, or reviewed by a dietician.
Apr 15, 2022	D · Potential for harm, one-off	The facility did not properly notify residents about the balance of money it holds for them, or failed to return those funds when a resident was discharged, evicted, or died.
Apr 15, 2022	D · Potential for harm, one-off	The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors.
Apr 15, 2022	D · Potential for harm, one-off	The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation.
Apr 15, 2022	D · Potential for harm, one-off	The facility did not enter each resident's assessment information into the required format and send it to the state within 7 days of completing the assessment, as the rules require.
Apr 15, 2022	D · Potential for harm, one-off	The facility did not properly complete the required screening (called PASARR) that identifies whether a person entering a nursing home has a mental illness or intellectual disability and needs specialized services.
Apr 15, 2022	D · Potential for harm, one-off	The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving.
Apr 15, 2022	D · Potential for harm, one-off	The facility did not provide the care needed to maintain or improve residents' movement and flexibility — such as range-of-motion exercises — leading to avoidable decline.
Apr 15, 2022	D · Potential for harm, one-off	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it.
Apr 15, 2022	D · Potential for harm, one-off	The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards.
Apr 25, 2019	F · Potential for harm, facility-wide	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Apr 25, 2019	E · Potential for harm, repeated	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
Apr 25, 2019	E · Potential for harm, repeated	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Apr 25, 2019	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Apr 25, 2019	D · Potential for harm, one-off	The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist.
Apr 25, 2019	D · Potential for harm, one-off	The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards.
Apr 25, 2019	C · Minimal risk, facility-wide	The facility did not dispose of garbage and refuse properly.

Inspection trend by year

Citations from standard inspections decreased between the last two inspection cycles (13 → 3).

Year	Citations	Serious (G–L)	Worst severity that year
2019	7	0	F
2022	13	0	F
2023	1	0	F
2024	11	1	G ▲

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Ohio avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	3.46	3.45	3.95	top 39% in Ohio; bottom 35% in the U.S.
Registered Nurse hours	0.38	0.60	0.69	bottom 16% in Ohio; bottom 19% in the U.S.
Weekend total nurse staffing	3.10	3.07	3.50	top 37% in Ohio; bottom 37% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.21	0.42	0.48	bottom 10% in Ohio; bottom 14% in the U.S.
Total nursing staff turnover (%)	0.0	48.7	45.8	—
RN turnover (%)	0.0	43.9	42.9	—

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.55, RN 0.39, weekend 3.18. Staffing rating: 1/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 5/5 · long-stay residents: 5/5 · short-stay residents: 3/5

Who owns this facility

For profit - Limited Liability company

Owner / manager	Type	Role	Stake	Since
Orlean, David	Individual	5% or Greater Direct Ownership Interest	59%	12/01/1991
Orlean, David	Individual	Indirect Ownership Interest	NOT APPLICABLE	02/01/1993
Orlean, Debra Sue	Individual	5% or Greater Direct Ownership Interest	20%	12/01/1993
Orlean, Susan	Individual	5% or Greater Direct Ownership Interest	20%	12/01/1993
Connolly, Emily	Individual	Operational/Managerial Control	NOT APPLICABLE	09/11/2022
Connolly, Emily	Individual	ADP of the SNF	NOT APPLICABLE	09/11/2022
Kubinski, James	Individual	Operational/Managerial Control	NOT APPLICABLE	02/16/2022
Normandy II, INC.	Organization	General Partnership Interest	NOT APPLICABLE	12/01/1991
Normandy II, INC.	Organization	Limited Partnership Interest	NOT APPLICABLE	02/01/1993
Orlean, David	Individual	Operational/Managerial Control	NOT APPLICABLE	02/01/1993
Orlean, David	Individual	Limited Partnership Interest	NOT APPLICABLE	12/01/1991
Orlean, David	Individual	ADP of the SNF	NOT APPLICABLE	02/01/1993
Orlean, Debra Sue	Individual	Limited Partnership Interest	NOT APPLICABLE	12/01/1993
Orlean, Debra Sue	Individual	ADP of the SNF	NOT APPLICABLE	02/01/1993
Orlean, Susan	Individual	Limited Partnership Interest	NOT APPLICABLE	12/01/1993
Orlean, Susan	Individual	ADP of the SNF	NOT APPLICABLE	02/01/1993
Patel, Kishor	Individual	ADP of the SNF	NOT APPLICABLE	10/01/2022
Shula, Matthew	Individual	Corporate Director	NOT APPLICABLE	10/19/2008
Sovereign Rocky River, LLC	Organization	Operational/Managerial Control	NOT APPLICABLE	08/31/2004

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
"Can you give me examples of how you adjust daily routines and room setups to fit each resident's preferences?"
"Tell me about this abuse or neglect citation — what happened, and what specific changes did you make afterward?"
"If my family member falls or their condition changes, exactly when and how will I be notified?"
"Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
"Can I see where garbage is stored and how often it's removed?"
"What does the care plan for a brand-new resident cover in the first 48 hours, and who writes it?"
"How do you decide when a feeding tube is truly needed, and how do staff care for residents who have one?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection
Welsh Home the	1.6 mi	Rocky River, OH	★★★★★	5/5
O'Neill Healthcare Fairview Park	2.6 mi	Fairview Park, OH	★★★★★	5/5
Life Care Center of Westlake	3.0 mi	Westlake, OH	★★☆☆☆	2/5
Huntington Woods Care & Rehab Center	3.0 mi	Westlake, OH	★★★★★	5/5
Lutheran Home	3.1 mi	Westlake, OH	★★★★☆	4/5
Gardens of North Olmsted	3.2 mi	North Olmsted, OH	★★☆☆☆	1/5
Rae-Ann Westlake	3.4 mi	Westlake, OH	★★★★☆	4/5
Rocky River Gardens Rehab and Nursing Ctr	3.8 mi	Cleveland, OH	★★☆☆☆	1/5
Larchwood Care	3.9 mi	Cleveland, OH	★★★★★	4/5
Rae Ann Suburban	4.1 mi	Westlake, OH	★★☆☆☆	1/5
O'Neill Healthcare North Olmsted	4.3 mi	North Olmsted, OH	★★★★☆	3/5
O'Neill Healthcare Lakewood	4.4 mi	Lakewood, OH	★★★★☆	3/5

Compare this facility with the 3 closest →

All facilities in Rocky River →

Facility data as of CMS processing date 2026-08-01. CCN 365926.

The Care File

Visit checklist — Normandy Manor of Rocky River

22709 Lake Rd, Rocky River, OH 44116 · 4403335400

Health inspection rating 2/5 · CMS overall 2/5· Fines (3y): $0

Most serious findings on record:

▲ Feb 12, 2024 (F-0689, Actual harm, one-off): The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.

Questions for the administrator:

☐ "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
☐ "Can you give me examples of how you adjust daily routines and room setups to fit each resident's preferences?"
☐ "Tell me about this abuse or neglect citation — what happened, and what specific changes did you make afterward?"
☐ "If my family member falls or their condition changes, exactly when and how will I be notified?"
☐ "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
☐ "Can I see where garbage is stored and how often it's removed?"
☐ "What does the care plan for a brand-new resident cover in the first 48 hours, and who writes it?"
☐ "How do you decide when a feeding tube is truly needed, and how do staff care for residents who have one?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 365926 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)