Hunters Creek Nursing and Rehab Center
14155 Town Loop Blvd, Orlando, FL 32837 · Orange County · 116 certified beds · avg 109 residents/day · certified since May 29, 1998
Part of chain: SOVEREIGN HEALTHCARE HOLDINGS (43 facilities, chain avg rating 3.7★)
What health inspectors found (on-site government inspections — the most independent evidence available)
Health inspection rating: ★★★☆☆3/5 · CMS overall rating: 4/5
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.
Most serious findings (actual harm or immediate jeopardy)
▲ Immediate jeopardy, one-off · Sep 20, 2024 · F-0600 · triggered by a complaint
The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors.
Why it matters: Abuse and neglect cause direct physical and emotional harm and are among the most serious failures a nursing home can have.
Severity (J): Inspectors found a situation that put a resident's life or safety in immediate danger, affecting one or a few residents. The facility must fix it immediately — these citations often come with large fines.
Corrected: Sep 13, 2024 (Past Non-Compliance)
▲ Immediate jeopardy, one-off · Sep 20, 2024 · F-0689 · triggered by a complaint
The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Why it matters: This is one of the most common citations and directly relates to falls and injuries, which can be devastating for older adults.
Severity (J): Inspectors found a situation that put a resident's life or safety in immediate danger, affecting one or a few residents. The facility must fix it immediately — these citations often come with large fines.
Corrected: Sep 13, 2024 (Past Non-Compliance)
▲ Actual harm, one-off · Nov 14, 2024 · F-0686 · triggered by a complaint
The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving.
Why it matters: Bedsores are painful, can become deeply infected, and in serious cases can be life-threatening.
Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.
Corrected: Dec 14, 2024 (Deficient, Provider has date of correction)
All citations in the current public record (14)
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.
| Date | Severity | What the facility was cited for |
|---|---|---|
| May 22, 2026 | D · Potential for harm, one-off | The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards. · from a complaint |
| Dec 18, 2024 | F · Potential for harm, facility-wide | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. |
| Dec 18, 2024 | E · Potential for harm, repeated | The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights. |
| Dec 18, 2024 | D · Potential for harm, one-off | The facility did not have a licensed pharmacist review each resident's complete medication regimen and medical chart every month, or did not follow its own rules for reporting medication problems. |
| Dec 18, 2024 | D · Potential for harm, one-off | The facility did not employ enough qualified food and nutrition staff, including a qualified dietician, to properly run its food service. |
| Nov 14, 2024 | ▲ G · Actual harm, one-off | The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving. · from a complaint |
| Nov 14, 2024 | D · Potential for harm, one-off | The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives. · from a complaint |
| Nov 14, 2024 | D · Potential for harm, one-off | The facility did not create and follow a basic care plan covering a new resident's most immediate needs within 48 hours of admission. The first days are when a new resident is most vulnerable. · from a complaint |
| Sep 20, 2024 | ▲ J · Immediate jeopardy, one-off | The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. · from a complaint |
| Sep 20, 2024 | ▲ J · Immediate jeopardy, one-off | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint |
| Dec 18, 2023 | D · Potential for harm, one-off | The facility did not provide safe, appropriate care for residents who need dialysis — the treatment that filters the blood when kidneys fail. · from a complaint |
| Jun 29, 2023 | D · Potential for harm, one-off | The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. |
| Jun 29, 2023 | D · Potential for harm, one-off | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. |
| Nov 17, 2021 | D · Potential for harm, one-off | The facility did not try to gradually reduce doses of mood- and mind-altering medications or use non-drug approaches first, as required, or used 'as needed' psychiatric drugs without proper limits. |
Inspection trend by year
Citations from standard inspections increased between the last two inspection cycles (2 → 4).
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2021 | 1 | 0 | D |
| 2023 | 3 | 0 | D |
| 2024 | 9 | 3 | J ▲ |
| 2026 | 1 | 0 | D |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
3 fines totaling $67,191.
| Date | Type | Amount / length |
|---|---|---|
| Nov 14, 2024 | Fine | $51,545 |
| Sep 20, 2024 | Fine | $7,823 |
| Sep 20, 2024 | Fine | $7,823 |
Nurse staffing (from payroll records, adjusted for how much care residents need)
| Measure | This facility | Florida avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 3.77 | 4.03 | 3.95 | bottom 39% in Florida; bottom 50% in the U.S. |
| Registered Nurse hours | 0.71 | 0.76 | 0.69 | top 44% in Florida; top 35% in the U.S. |
| Weekend total nurse staffing | 3.35 | 3.68 | 3.50 | bottom 27% in Florida; bottom 50% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.56 | 0.53 | 0.48 | top 35% in Florida; top 27% in the U.S. |
| Total nursing staff turnover (%) | 35.6 | 41.4 | 45.8 | top 34% in Florida; top 25% in the U.S. |
| RN turnover (%) | 55.0 | 46.0 | 42.9 | bottom 32% in Florida; bottom 28% in the U.S. |
Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.03, RN 0.76, weekend 3.58. Staffing rating: 3/5.
Self-reported quality measures
Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.
Quality measures rating: 5/5 · long-stay residents: 5/5 · short-stay residents: 5/5
Who owns this facility
For profit - Limited Liability company
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Cronquist 2015 Family Tr | Organization | Indirect Ownership Interest | NOT APPLICABLE | 12/31/2015 |
| Mangine, John | Individual | Indirect Ownership Interest | NOT APPLICABLE | 06/25/2012 |
| Berkadia Commercial Mortgage LLC | Organization | 5% or Greater Security Interest | NOT APPLICABLE | 07/14/2014 |
| Britton, Mark | Individual | Operational/Managerial Control | NOT APPLICABLE | 12/01/2024 |
| Britton, Mark | Individual | ADP of the SNF | NOT APPLICABLE | 12/01/2024 |
| Chery, Dawn | Individual | Managing Control - Governing Body | NOT APPLICABLE | 06/08/2017 |
| Chery, Dawn | Individual | ADP of the SNF | NOT APPLICABLE | 06/08/2017 |
| Cronquist, Royce | Individual | Corporate Officer | NOT APPLICABLE | 02/01/2018 |
| Cronquist, Royce | Individual | ADP of the SNF | NOT APPLICABLE | 02/01/2018 |
| FL Hunters Creek Holdings LLC | Organization | 5% or Greater Security Interest | NOT APPLICABLE | 05/19/2009 |
| FL Hunters Creek Holdings LLC | Organization | ADP of the SNF | NOT APPLICABLE | 05/19/2009 |
| Forvis Mazars LLP | Organization | ADP of the SNF | NOT APPLICABLE | 01/01/2025 |
| Gerrity, Henry | Individual | Managing Control - Governing Body | NOT APPLICABLE | 04/01/2014 |
| Gerrity, Henry | Individual | ADP of the SNF | NOT APPLICABLE | 04/01/2014 |
| Health Services Properties LLC | Organization | 5% or Greater Security Interest | NOT APPLICABLE | 05/19/2009 |
| Health Services Properties LLC | Organization | ADP of the SNF | NOT APPLICABLE | 04/29/2025 |
| Jicha, Joseph | Individual | Operational/Managerial Control | NOT APPLICABLE | 05/14/2025 |
| Jicha, Joseph | Individual | ADP of the SNF | NOT APPLICABLE | 05/14/2025 |
| Kaar, Susan | Individual | Managing Control - Governing Body | NOT APPLICABLE | 10/01/2003 |
| Kaar, Susan | Individual | ADP of the SNF | NOT APPLICABLE | 10/01/2003 |
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "Tell me about this abuse or neglect citation — what happened, and what specific changes did you make afterward?"
- "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
- "How do you prevent bedsores for residents who can't move themselves, and how often are at-risk residents repositioned?"
- "How do you keep residents' medical records accurate, complete, and secure?"
- "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
- "Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
- "Does a pharmacist review every resident's medications and chart monthly, and how are their concerns acted on?"
- "Do you have a qualified dietician on staff, and how involved are they in each resident's nutrition plan?"
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the results and plan of correction from your most recent state inspection?"
Nearby facilities (within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Kissimmee Nursing & Rehabilitation Center | 3.1 mi | Kissimmee, FL | ★★☆☆☆ | 2/5 | |
| Aviata at Kissimmee Gardens | 3.2 mi | Kissimmee, FL | ★★★★★ | 4/5 | |
| Terrace of Kissimmee, the | 3.6 mi | Kissimmee, FL | ★☆☆☆☆ | 1/5 | |
| Rehabilitation Center of Orlando | 4.4 mi | Orlando, FL | ★☆☆☆☆ | 1/5 | |
| Kissimmee Health and Rehabilitation Center | 4.7 mi | Kissimmee, FL | ★★★★☆ | 3/5 | |
| The Good Samaritan Society-Kissimmee Village | 7.2 mi | Kissimmee, FL | ★★☆☆☆ | 1/5 | |
| Solaris Healthcare Celebration | 9.0 mi | Kissimmee, FL | ★★★☆☆ | 3/5 | |
| Solaris Healthcare Windermere | 9.4 mi | Orlando, FL | ★★★★★ | 5/5 | |
| Aviata at St Cloud | 10.0 mi | Saint Cloud, FL | ★★★☆☆ | 2/5 | |
| Orlando Health and Rehabilitation Center | 10.4 mi | Orlando, FL | ★☆☆☆☆ | 1/5 | abuse |
| Avante at St Cloud INC | 10.8 mi | Saint Cloud, FL | ★★★★☆ | 3/5 | |
| Terrace of St Cloud, the | 10.9 mi | Saint Cloud, FL | ★★★★☆ | 4/5 |
Compare this facility with the 3 closest →
Facility data as of CMS processing date 2026-08-01. CCN 105987.