Life Care Center of Orlando

Name: Life Care Center of Orlando
Address: 3211 ROUSE ROAD, Orlando, FL, 32817, US
Telephone: 4072811070

3211 Rouse Road, Orlando, FL 32817 · Orange County · 132 certified beds · avg 70 residents/day · certified since Oct 10, 1997

Part of chain: LIFE CARE CENTERS OF AMERICA (194 facilities, chain avg rating 3.4★)

4/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

4.21

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★★☆4/5 · CMS overall rating: 5/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (14)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Dec 18, 2025	E · Potential for harm, repeated	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Dec 18, 2025	D · Potential for harm, one-off	The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist.
Feb 25, 2021	E · Potential for harm, repeated	The facility did not give residents proper notice about what Medicare or Medicaid covers, or about charges the resident might owe for services that aren't covered.
Feb 25, 2021	E · Potential for harm, repeated	The facility did not keep all essential equipment working safely — things like heating and cooling systems, kitchen equipment, and medical devices.
Feb 25, 2021	D · Potential for harm, one-off	The facility did not provide enough food and fluids to keep residents healthy, such as preventing unplanned weight loss or dehydration.
Feb 25, 2021	D · Potential for harm, one-off	The facility did not safely and appropriately administer IV fluids (fluids given through a vein) for residents who needed them.
Feb 25, 2021	D · Potential for harm, one-off	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it.
Feb 25, 2021	D · Potential for harm, one-off	The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist.
Aug 1, 2019	E · Potential for harm, repeated	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Aug 1, 2019	E · Potential for harm, repeated	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Aug 1, 2019	D · Potential for harm, one-off	The facility did not make reasonable adjustments to fit each resident's individual needs and preferences — things like call buttons within reach, preferred wake-up times, or accessible room setups.
Aug 1, 2019	D · Potential for harm, one-off	The facility did not honor residents' right to make their own choices about their daily lives, such as when to wake up, what to eat, or how to spend their time.
Aug 1, 2019	D · Potential for harm, one-off	The facility did not give the resident or their representative written notice of how long it would hold the resident's bed during a hospital stay or approved leave.
Aug 1, 2019	B · Minimal risk, repeated	The facility did not give residents (and their representatives and the ombudsman, a state advocate for residents) proper advance notice before a transfer or discharge, including information about their right to appeal.

Inspection trend by year

Citations from standard inspections decreased between the last two inspection cycles (6 → 2).

Year	Citations	Worst severity that year
2019	6	E
2021	6	E
2025	2	E

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Florida avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	4.21	4.03	3.95	top 26% in Florida; top 32% in the U.S.
Registered Nurse hours	0.66	0.76	0.69	bottom 49% in Florida; top 41% in the U.S.
Weekend total nurse staffing	3.69	3.68	3.50	top 37% in Florida; top 34% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.40	0.53	0.48	bottom 42% in Florida; top 47% in the U.S.
Total nursing staff turnover (%)	0.0	41.4	45.8	—
RN turnover (%)	0.0	46.0	42.9	—

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.37, RN 0.69, weekend 3.83. Staffing rating: 4/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 5/5 · long-stay residents: 5/5 · short-stay residents: —/5

Who owns this facility

For profit - Corporation

Owner / manager	Type	Role	Stake	Since
Carline, Myra	Individual	Managing Control - Governing Body	NOT APPLICABLE	07/21/2025
Carline, Myra	Individual	Operational/Managerial Control	NOT APPLICABLE	07/21/2025
Cross, Cindy	Individual	Corporate Officer	NOT APPLICABLE	04/21/1994
Fletcher, Todd	Individual	Corporate Director	NOT APPLICABLE	05/01/2021
Fletcher, Todd	Individual	Corporate Officer	NOT APPLICABLE	11/02/2020
Fletcher, Todd	Individual	Operational/Managerial Control	NOT APPLICABLE	05/01/2021
Henry, Terry	Individual	Corporate Officer	NOT APPLICABLE	08/16/1999
Lay, Lisa	Individual	Corporate Director	NOT APPLICABLE	04/24/2017
Lay, Lisa	Individual	Corporate Officer	NOT APPLICABLE	02/08/2018
Lay, Lisa	Individual	Operational/Managerial Control	NOT APPLICABLE	04/24/2017
Life Care Centers of America, INC.	Organization	Operational/Managerial Control	NOT APPLICABLE	07/16/1997
Life Care Centers of America, INC.	Organization	ADP of the SNF	NOT APPLICABLE	12/28/2011
Preston, Aaron	Individual	Operational/Managerial Control	NOT APPLICABLE	11/01/2018
Preston, Aubrey	Individual	Corporate Director	NOT APPLICABLE	03/06/2025
Preston, Aubrey	Individual	Corporate Officer	NOT APPLICABLE	03/06/2025
Preston, Aubrey	Individual	Operational/Managerial Control	NOT APPLICABLE	03/06/2025
Preston, Forrest	Individual	ADP of the SNF	NOT APPLICABLE	12/28/2011
Rahn, Melissa	Individual	Managing Control - Governing Body	NOT APPLICABLE	05/12/2025
Rahn, Melissa	Individual	Operational/Managerial Control	NOT APPLICABLE	05/12/2025
Rahn, Melissa	Individual	ADP of the SNF	NOT APPLICABLE	05/28/2025

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
"How does your pharmacist review residents' medications, and how quickly can you fill new or urgent prescriptions?"
"Before any service that isn't covered by Medicare or Medicaid, how will you notify us and get our agreement?"
"How do you inspect and maintain essential equipment, and how quickly are repairs made?"
"How do you monitor residents' weight and eating, and what happens when someone starts losing weight?"
"Who on your staff manages IV therapy, and what training and monitoring is in place?"
"How many residents here use oxygen or breathing equipment, and who checks that equipment each shift?"
"How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
Palm Garden of Orlando	3.4 mi	Orlando, FL	★★★★☆	3/5
Legacy Pointe at Ucf	3.8 mi	Oviedo, FL	★★☆☆☆	2/5	abuse
Tuskawilla Nursing and Rehab Center	4.3 mi	Winter Springs, FL	★★★★★	4/5
Solaris Healthcare East Orlando	4.9 mi	Orlando, FL	★★★★★	4/5
Winter Park Care and Rehabilitation	4.9 mi	Winter Park, FL	★☆☆☆☆	2/5
Lotus Nursing and Rehabilitation Center	5.0 mi	Orlando, FL	★★☆☆☆	2/5
Regents Park of Winter Park	5.0 mi	Winter Park, FL	★☆☆☆☆	1/5
Avante at Orlando INC	5.5 mi	Orlando, FL	★★★☆☆	3/5
Mayflower Healthcare Center	5.9 mi	Winter Park, FL	★★★★★	5/5
Alwyn C Cashe State Veterans Nursing Home	6.0 mi	Orlando, FL	★☆☆☆☆	2/5	abuse
Parkview Rehabilitation Center at Winter Park	6.1 mi	Winter Park, FL	★★★★★	4/5
Westminster Winter Park	6.4 mi	Winter Park, FL	★★★★★	4/5

Compare this facility with the 3 closest →

All facilities in Orlando →

Facility data as of CMS processing date 2026-08-01. CCN 105974.

The Care File

Visit checklist — Life Care Center of Orlando

3211 Rouse Road, Orlando, FL 32817 · 4072811070

Health inspection rating 4/5 · CMS overall 5/5· Fines (3y): $0

Questions for the administrator:

☐ "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
☐ "How does your pharmacist review residents' medications, and how quickly can you fill new or urgent prescriptions?"
☐ "Before any service that isn't covered by Medicare or Medicaid, how will you notify us and get our agreement?"
☐ "How do you inspect and maintain essential equipment, and how quickly are repairs made?"
☐ "How do you monitor residents' weight and eating, and what happens when someone starts losing weight?"
☐ "Who on your staff manages IV therapy, and what training and monitoring is in place?"
☐ "How many residents here use oxygen or breathing equipment, and who checks that equipment each shift?"
☐ "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 105974 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)