Holston Health & Rehabilitation Center
3916 Boyds Bridge Pike, Knoxville, TN 37914 · Knox County · 94 certified beds · avg 84 residents/day · certified since Feb 22, 1995
Part of chain: NATIONAL HEALTHCARE CORPORATION (69 facilities, chain avg rating 4.0★)
What health inspectors found (on-site government inspections — the most independent evidence available)
Health inspection rating: ★★★★☆4/5 · CMS overall rating: 5/5
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.
All citations in the current public record (6)
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Apr 25, 2026 | D · Potential for harm, one-off | The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint |
| Dec 11, 2024 | D · Potential for harm, one-off | The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. |
| Dec 11, 2024 | D · Potential for harm, one-off | The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. · from a complaint |
| Dec 11, 2024 | D · Potential for harm, one-off | The facility did not protect residents from misuse of their belongings or money — this is called misappropriation, and it includes theft or improper use of a resident's property or funds. · from a complaint |
| Mar 23, 2022 | E · Potential for harm, repeated | The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights. |
| Mar 23, 2022 | D · Potential for harm, one-off | The facility's quality committee — the internal group responsible for finding and fixing care problems — did not have the required members or did not meet at least every three months. |
Inspection trend by year
Citations from standard inspections decreased between the last two inspection cycles (2 → 1).
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2022 | 2 | 0 | E |
| 2024 | 3 | 0 | D |
| 2026 | 1 | 0 | D |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
No fines or payment denials in the published 3-year window.
Nurse staffing (from payroll records, adjusted for how much care residents need)
| Measure | This facility | Tennessee avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 3.50 | 3.62 | 3.95 | top 48% in Tennessee; bottom 37% in the U.S. |
| Registered Nurse hours | 0.70 | 0.57 | 0.69 | top 23% in Tennessee; top 37% in the U.S. |
| Weekend total nurse staffing | 3.12 | 3.15 | 3.50 | top 43% in Tennessee; bottom 37% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.49 | 0.39 | 0.48 | top 23% in Tennessee; top 34% in the U.S. |
| Total nursing staff turnover (%) | 41.7 | 48.9 | 45.8 | top 28% in Tennessee; top 41% in the U.S. |
| RN turnover (%) | 31.3 | 43.2 | 42.9 | top 29% in Tennessee; top 32% in the U.S. |
Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.76, RN 0.75, weekend 3.35. Staffing rating: 4/5.
Self-reported quality measures
Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.
Quality measures rating: 5/5 · long-stay residents: 5/5 · short-stay residents: 5/5
Who owns this facility
For profit - Limited Liability company
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Morgan Stanley Institutional Advisors LLC | Organization | Indirect Ownership Interest | NOT APPLICABLE | 11/08/2024 |
| Baldwin, Brittany | Individual | Operational/Managerial Control | NOT APPLICABLE | 11/01/2023 |
| Baldwin, Brittany | Individual | ADP of the SNF | NOT APPLICABLE | 03/13/2025 |
| Blackrock INC | Organization | ADP of the SNF | NOT APPLICABLE | 03/20/2019 |
| Dimensional Fund Advisors LP | Organization | ADP of the SNF | NOT APPLICABLE | 03/07/2023 |
| Dodson, Vicki | Individual | Operational/Managerial Control | NOT APPLICABLE | 06/01/2019 |
| Dodson, Vicki | Individual | ADP of the SNF | NOT APPLICABLE | 06/01/2019 |
| Jones, Melissa | Individual | Operational/Managerial Control | NOT APPLICABLE | 05/26/2025 |
| Kidd, Brian | Individual | Operational/Managerial Control | NOT APPLICABLE | 05/31/2023 |
| Kidd, Brian | Individual | ADP of the SNF | NOT APPLICABLE | 01/01/2017 |
| McKenzie, Daniel | Individual | Operational/Managerial Control | NOT APPLICABLE | 09/15/2018 |
| McKenzie, Daniel | Individual | ADP of the SNF | NOT APPLICABLE | 03/13/2025 |
| Morgan Stanley | Organization | ADP of the SNF | NOT APPLICABLE | 11/08/2024 |
| Nason Jr., Howard | Individual | Managing Control - Governing Body | NOT APPLICABLE | 04/18/2016 |
| Nason Jr., Howard | Individual | Corporate Officer | NOT APPLICABLE | 04/18/2016 |
| Nason Jr., Howard | Individual | Operational/Managerial Control | NOT APPLICABLE | 04/18/2016 |
| National Health Corporation | Organization | ADP of the SNF | NOT APPLICABLE | 01/05/2008 |
| National Healthcare Corporation | Organization | Operational/Managerial Control | NOT APPLICABLE | 01/05/2008 |
| National Healthcare Corporation | Organization | ADP of the SNF | NOT APPLICABLE | 01/05/2008 |
| Nhc-Op LP | Organization | Operational/Managerial Control | NOT APPLICABLE | 01/05/2008 |
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
- "Can you show me an example care plan, and how are families included when it's created and updated?"
- "Tell me about this abuse or neglect citation — what happened, and what specific changes did you make afterward?"
- "What safeguards do you have to protect residents' money and belongings, and what happens when something goes missing?"
- "Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
- "How does your quality committee work, and can you share an example of a problem it identified and fixed?"
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the results and plan of correction from your most recent state inspection?"
Nearby facilities (within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Island Home Park Health and Rehab | 2.5 mi | Knoxville, TN | ★★★★☆ | 4/5 | |
| NHC Healthcare, Knoxville | 3.8 mi | Knoxville, TN | ★★★☆☆ | 3/5 | |
| Creekview Health and Rehabilitation | 3.9 mi | Knoxville, TN | ★★☆☆☆ | 2/5 | |
| Fort Sanders Tcu | 4.7 mi | Knoxville, TN | ★★★★☆ | 4/5 | |
| NHC Healthcare, Ft Sanders | 4.8 mi | Knoxville, TN | ★★★☆☆ | 2/5 | |
| Beverly Park Place Health and Rehab | 5.5 mi | Knoxville, TN | ★★★☆☆ | 4/5 | |
| Lyonsview Health and Rehabilitation Center | 8.4 mi | Knoxville, TN | ★☆☆☆☆ | 1/5 | SFF |
| West Hills Health and Rehab | 9.8 mi | Knoxville, TN | ★★★☆☆ | 4/5 | |
| Legacy Park Health and Rehabilitation | 10.6 mi | Knoxville, TN | ★☆☆☆☆ | 2/5 | |
| Wellpark Health and Rehabilitation | 10.6 mi | Knoxville, TN | ★★★☆☆ | 2/5 | |
| Life Care Center of Blount County | 12.2 mi | Louisville, TN | ★★★☆☆ | 2/5 | |
| Senator Ben Atchley State Veterans' Home | 14.2 mi | Knoxville, TN | ★★★★★ | 5/5 |
Compare this facility with the 3 closest →
Facility data as of CMS processing date 2026-08-01. CCN 445344.