West Hills Health and Rehab

Name: West Hills Health and Rehab
Address: 6801 MIDDLEBROOK PIKE, Knoxville, TN, 37919, US
Telephone: 8655887661

6801 Middlebrook Pike, Knoxville, TN 37919 · Knox County · 194 certified beds · avg 106 residents/day · certified since Jan 20, 2011

4/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

3.06

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★★☆4/5 · CMS overall rating: 3/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

Most serious findings (actual harm or immediate jeopardy)

▲ Actual harm, one-off · Mar 20, 2019 · F-0656

The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.

Why it matters: Without a complete, working care plan, important needs can slip through the cracks and no one is accountable for results.

Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.

Corrected: Mar 22, 2019 (Deficient, Provider has date of correction)

▲ Actual harm, one-off · Mar 20, 2019 · F-0689

The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.

Why it matters: This is one of the most common citations and directly relates to falls and injuries, which can be devastating for older adults.

Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.

Corrected: Mar 22, 2019 (Deficient, Provider has date of correction)

All citations in the current public record (10)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Nov 15, 2024	D · Potential for harm, one-off	The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives.
Nov 15, 2024	D · Potential for harm, one-off	The facility did not properly complete the required screening (called PASARR) that identifies whether a person entering a nursing home has a mental illness or intellectual disability and needs specialized services.
Nov 15, 2024	D · Potential for harm, one-off	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it.
Nov 15, 2024	D · Potential for harm, one-off	The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist.
Nov 15, 2024	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Feb 2, 2022	D · Potential for harm, one-off	The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own.
Mar 20, 2019	▲ G · Actual harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
Mar 20, 2019	▲ G · Actual harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Mar 20, 2019	D · Potential for harm, one-off	The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow.
Mar 20, 2019	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.

Inspection trend by year

Citations from standard inspections increased between the last two inspection cycles (1 → 5).

Year	Citations	Serious (G–L)	Worst severity that year
2019	4	2	G ▲
2022	1	0	D
2024	5	0	D

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Tennessee avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	3.06	3.62	3.95	bottom 20% in Tennessee; bottom 16% in the U.S.
Registered Nurse hours	0.36	0.57	0.69	bottom 16% in Tennessee; bottom 16% in the U.S.
Weekend total nurse staffing	2.71	3.15	3.50	bottom 26% in Tennessee; bottom 17% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.26	0.39	0.48	bottom 28% in Tennessee; bottom 24% in the U.S.
Total nursing staff turnover (%)	77.0	48.9	45.8	bottom 1% in Tennessee; bottom 3% in the U.S.
RN turnover (%)	86.7	43.2	42.9	bottom 2% in Tennessee; bottom 3% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.41, RN 0.40, weekend 3.02. Staffing rating: 1/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 2/5 · long-stay residents: 2/5 · short-stay residents: 2/5

Who owns this facility

Non profit - Corporation

Owner / manager	Type	Role	Stake	Since
Hillcrest Healthcare Communities INC	Organization	5% or Greater Direct Ownership Interest	100%	07/01/2008
Bowers, Jonathan	Individual	W-2 Managing Employee	NOT APPLICABLE	07/24/2023
Dibernardo, Bruce	Individual	W-2 Managing Employee	NOT APPLICABLE	07/01/2021
Home Federal Bank of Tennessee	Organization	5% or Greater Mortgage Interest	NOT APPLICABLE	05/16/2013
Lepley, Bonnie	Individual	W-2 Managing Employee	NOT APPLICABLE	08/16/2021
Whitlock, Kevin	Individual	W-2 Managing Employee	NOT APPLICABLE	07/01/2021
Whitlock, Kevin	Individual	Corporate Director	NOT APPLICABLE	07/01/2021

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"Can you show me an example care plan, and how are families included when it's created and updated?"
"What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
"Who completes resident assessments here, and how do you check them for accuracy?"
"How do you screen new residents for mental health and disability-related needs, and how do you provide the specialized services they require?"
"How many residents here use oxygen or breathing equipment, and who checks that equipment each shift?"
"How does your pharmacist review residents' medications, and how quickly can you fill new or urgent prescriptions?"
"Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
"How many aides are on each shift, and how do you make sure every resident gets timely help with bathing, dressing, and meals?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
Legacy Park Health and Rehabilitation	0.8 mi	Knoxville, TN	★☆☆☆☆	2/5
Wellpark Health and Rehabilitation	0.8 mi	Knoxville, TN	★★★☆☆	2/5
Lyonsview Health and Rehabilitation Center	2.4 mi	Knoxville, TN	★☆☆☆☆	1/5	SFF
NHC Healthcare, Ft Sanders	5.0 mi	Knoxville, TN	★★★☆☆	2/5
Senator Ben Atchley State Veterans' Home	5.2 mi	Knoxville, TN	★★★★★	5/5
Fort Sanders Tcu	5.2 mi	Knoxville, TN	★★★★☆	4/5
NHC Healthcare, Knoxville	6.4 mi	Knoxville, TN	★★★☆☆	3/5
Creekview Health and Rehabilitation	6.9 mi	Knoxville, TN	★★☆☆☆	2/5
Life Care Center of Blount County	7.2 mi	Louisville, TN	★★★☆☆	2/5
Island Home Park Health and Rehab	7.7 mi	Knoxville, TN	★★★★☆	4/5

Compare this facility with the 3 closest →

All facilities in Knoxville →

Facility data as of CMS processing date 2026-08-01. CCN 445501.

The Care File

Visit checklist — West Hills Health and Rehab

6801 Middlebrook Pike, Knoxville, TN 37919 · 8655887661

Health inspection rating 4/5 · CMS overall 3/5· Fines (3y): $0

Most serious findings on record:

▲ Mar 20, 2019 (F-0656, Actual harm, one-off): The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
▲ Mar 20, 2019 (F-0689, Actual harm, one-off): The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.

Questions for the administrator:

☐ "Can you show me an example care plan, and how are families included when it's created and updated?"
☐ "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
☐ "Who completes resident assessments here, and how do you check them for accuracy?"
☐ "How do you screen new residents for mental health and disability-related needs, and how do you provide the specialized services they require?"
☐ "How many residents here use oxygen or breathing equipment, and who checks that equipment each shift?"
☐ "How does your pharmacist review residents' medications, and how quickly can you fill new or urgent prescriptions?"
☐ "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
☐ "How many aides are on each shift, and how do you make sure every resident gets timely help with bathing, dressing, and meals?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 445501 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)