Heartland Living & Rehab at the Moses H Cone Memor

Name: Heartland Living & Rehab at the Moses H Cone Memor
Address: 1131 North Church Street, Greensboro, NC, 27401, US
Telephone: 3363585100

1131 North Church Street, Greensboro, NC 27401 · Guilford County · 107 certified beds · avg 92 residents/day · certified since Jul 11, 1991

Part of chain: CENTURY CARE MANAGEMENT (7 facilities, chain avg rating 4.1★)

4/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

4.11

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★★☆4/5 · CMS overall rating: 4/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (13)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Apr 30, 2026	D · Potential for harm, one-off	The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs. · from a complaint
Apr 30, 2026	D · Potential for harm, one-off	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it. · from a complaint
Feb 26, 2025	E · Potential for harm, repeated	The facility did not have a registered nurse on duty at least 8 hours a day, or did not have a registered nurse serving full-time as director of nursing.
Feb 26, 2025	D · Potential for harm, one-off	The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs.
Feb 26, 2025	D · Potential for harm, one-off	The facility did not provide appropriate care related to bladder and bowel needs — including care for residents who use catheters and steps to prevent urinary tract infections.
Sep 28, 2023	E · Potential for harm, repeated	The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist.
Sep 28, 2023	E · Potential for harm, repeated	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
Sep 28, 2023	D · Potential for harm, one-off	The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs.
Sep 28, 2023	D · Potential for harm, one-off	The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives.
Sep 28, 2023	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
Sep 28, 2023	D · Potential for harm, one-off	The facility's medication error rate was 5 percent or higher — meaning too many doses were given incorrectly, such as the wrong drug, dose, or time.
Sep 28, 2023	D · Potential for harm, one-off	The facility did not run an ongoing quality assurance committee that reviews care problems and creates plans to fix them.
Sep 28, 2023	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.

Inspection trend by year

Citations from standard inspections decreased between the last two inspection cycles (3 → 2).

Year	Citations	Worst severity that year
2023	8	E
2025	3	E
2026	2	D

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	North Carolina avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	4.11	4.01	3.95	top 27% in North Carolina; top 35% in the U.S.
Registered Nurse hours	0.23	0.64	0.69	bottom 3% in North Carolina; bottom 4% in the U.S.
Weekend total nurse staffing	3.77	3.56	3.50	top 24% in North Carolina; top 31% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.11	0.41	0.48	bottom 3% in North Carolina; bottom 2% in the U.S.
Total nursing staff turnover (%)	35.8	49.0	45.8	top 19% in North Carolina; top 26% in the U.S.
RN turnover (%)	28.6	45.7	42.9	top 21% in North Carolina; top 26% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.79, RN 0.21, weekend 3.48. Staffing rating: 3/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 2/5 · long-stay residents: 2/5 · short-stay residents: 2/5

Who owns this facility

For profit - Corporation

Owner / manager	Type	Role	Stake	Since
Noah K Duncan MRTL Tr	Organization	5% or Greater Direct Ownership Interest	100%	04/30/2013
Boyette, Barbara	Individual	Corporate Director	NOT APPLICABLE	03/08/2007
Century Care Management, INC.	Organization	Operational/Managerial Control	NOT APPLICABLE	03/08/2007
Gilliam, Robert	Individual	Corporate Director	NOT APPLICABLE	11/14/2008
Gilliam, Robert	Individual	Corporate Officer	NOT APPLICABLE	09/01/2021
Schmidlin, James	Individual	Corporate Officer	NOT APPLICABLE	09/01/2021
Wilson, Horace	Individual	W-2 Managing Employee	NOT APPLICABLE	08/23/2017

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"Can we tour the resident rooms, bathrooms, and common areas today, including areas not on the usual tour route?"
"How many residents here use oxygen or breathing equipment, and who checks that equipment each shift?"
"How many hours a day is a registered nurse physically in the building, including weekends?"
"How do you care for residents with incontinence or catheters, and what do you do to prevent urinary tract infections?"
"How does your pharmacist review residents' medications, and how quickly can you fill new or urgent prescriptions?"
"Can you show me how medications are stored and secured on the units, including controlled drugs?"
"Who completes resident assessments here, and how do you check them for accuracy?"
"Can you show me an example care plan, and how are families included when it's created and updated?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
Linden Place Center for Nursing and Rehabilitation	0.4 mi	Greensboro, NC	★★☆☆☆	2/5
Kindred Hospital East Greensboro	3.0 mi	Greensboro, NC	★★★☆☆	3/5
Blumenthal Health and Rehabilitation Center	3.0 mi	Greensboro, NC		—/5	abuseSFF
Maple Grove Health and Rehabilitation Center	3.7 mi	Greensboro, NC	★★★★★	4/5
Guilford Health Care Center	3.7 mi	Greensboro, NC	★☆☆☆☆	2/5
Piedmont Hills Center for Nursing and Rehab	3.8 mi	Greensboro, NC	★☆☆☆☆	1/5
Whitestone a Masonic and Eastern Star Community	4.0 mi	Greensboro, NC	★★★★☆	4/5
Greenhaven Health and Rehabilitation Center	5.0 mi	Greensboro, NC	★★★☆☆	2/5	abuse
Friends Homes at Guilford	5.9 mi	Greensboro, NC	★★★★★	5/5
Camden Health and Rehabilitation	6.2 mi	Greensboro, NC	★★★★☆	4/5
Ashton Health and Rehabilitation	6.5 mi	McLeansville, NC	★★★★★	4/5
Adams Farm Living & Rehabilitation	8.2 mi	Jamestown, NC	★★☆☆☆	3/5

Compare this facility with the 3 closest →

All facilities in Greensboro →

Facility data as of CMS processing date 2026-08-01. CCN 345391.

The Care File

Visit checklist — Heartland Living & Rehab at the Moses H Cone Memor

1131 North Church Street, Greensboro, NC 27401 · 3363585100

Health inspection rating 4/5 · CMS overall 4/5· Fines (3y): $0

Questions for the administrator:

☐ "Can we tour the resident rooms, bathrooms, and common areas today, including areas not on the usual tour route?"
☐ "How many residents here use oxygen or breathing equipment, and who checks that equipment each shift?"
☐ "How many hours a day is a registered nurse physically in the building, including weekends?"
☐ "How do you care for residents with incontinence or catheters, and what do you do to prevent urinary tract infections?"
☐ "How does your pharmacist review residents' medications, and how quickly can you fill new or urgent prescriptions?"
☐ "Can you show me how medications are stored and secured on the units, including controlled drugs?"
☐ "Who completes resident assessments here, and how do you check them for accuracy?"
☐ "Can you show me an example care plan, and how are families included when it's created and updated?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 345391 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)