Guilford Health Care Center
2041 Willow Road, Greensboro, NC 27406 · Guilford County · 110 certified beds · avg 107 residents/day · certified since Jun 24, 1994
Part of chain: LIFEWORKS REHAB (64 facilities, chain avg rating 2.1★)
2/5
Health inspection rating (on-site)
0
Serious findings on record
$0
Fines, last 3 years
3.16
Nurse hours/resident/day (adjusted)
What health inspectors found (on-site government inspections — the most independent evidence available)
Health inspection rating: ★★☆☆☆2/5 · CMS overall rating: 1/5
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.
All citations in the current public record (27)
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Mar 18, 2026 | F · Potential for harm, facility-wide | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. |
| Mar 18, 2026 | D · Potential for harm, one-off | The facility did not develop and follow policies and procedures to prevent abuse, neglect, and theft. These written safeguards are the foundation of resident protection. |
| Mar 18, 2026 | D · Potential for harm, one-off | The facility did not provide required paperwork or notices about a resident's needs, their right to appeal a transfer or discharge, or the facility's bed-hold policy (how long a bed is saved during a hospital stay). |
| Mar 18, 2026 | D · Potential for harm, one-off | The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it. |
| Mar 18, 2026 | D · Potential for harm, one-off | The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. |
| Apr 17, 2025 | F · Potential for harm, facility-wide | The facility did not serve meals and snacks at times that fit residents' needs, preferences, and requests, or did not offer nourishing alternatives for residents who want to eat outside scheduled meal times. |
| Apr 17, 2025 | E · Potential for harm, repeated | The facility did not honor residents' right to form and take part in resident or family groups, such as a resident council. |
| Apr 17, 2025 | E · Potential for harm, repeated | The facility's medication error rate was 5 percent or higher — meaning too many doses were given incorrectly, such as the wrong drug, dose, or time. |
| Apr 17, 2025 | E · Potential for harm, repeated | The facility's menus did not meet residents' nutritional needs, or were not prepared in advance, followed as written, kept up to date, or reviewed by a dietician. · from a complaint |
| Apr 17, 2025 | D · Potential for harm, one-off | The facility did not honor residents' right to manage their own money and financial affairs. |
| Apr 17, 2025 | D · Potential for harm, one-off | The facility did not honor residents' rights to request, refuse, or stop treatment, to decline participation in medical research, or to make an advance directive — a written statement of their wishes for future medical care. |
| Apr 17, 2025 | D · Potential for harm, one-off | The facility did not properly prepare residents for a safe transfer or discharge. Before a resident leaves, the facility must get them ready and make sure the move is safe and orderly. · from a complaint |
| Apr 17, 2025 | D · Potential for harm, one-off | The facility did not fully assess residents on time — a complete assessment of health, abilities, and needs is required when a resident is first admitted and at least once every 12 months after that. |
| Apr 17, 2025 | D · Potential for harm, one-off | The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives. |
| Apr 17, 2025 | D · Potential for harm, one-off | The facility did not create and follow a basic care plan covering a new resident's most immediate needs within 48 hours of admission. The first days are when a new resident is most vulnerable. · from a complaint |
| Apr 17, 2025 | D · Potential for harm, one-off | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint |
| Apr 17, 2025 | D · Potential for harm, one-off | The facility did not provide appropriate care related to bladder and bowel needs — including care for residents who use catheters and steps to prevent urinary tract infections. |
| Apr 17, 2025 | D · Potential for harm, one-off | The facility used feeding tubes without a valid medical reason or the resident's agreement, or did not provide proper care to residents who have feeding tubes. · from a complaint |
| Apr 17, 2025 | D · Potential for harm, one-off | The facility did not provide safe, appropriate care for residents who need dialysis — the treatment that filters the blood when kidneys fail. |
| Jan 24, 2024 | F · Potential for harm, facility-wide | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. |
| Jan 24, 2024 | F · Potential for harm, facility-wide | The facility did not run an ongoing quality assurance committee that reviews care problems and creates plans to fix them. |
| Jan 24, 2024 | E · Potential for harm, repeated | The facility did not honor residents' right to form and take part in resident or family groups, such as a resident council. |
| Jan 24, 2024 | E · Potential for harm, repeated | The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. |
| Jan 24, 2024 | E · Potential for harm, repeated | The facility did not provide food that accounts for each resident's allergies, intolerances, and personal preferences, or did not offer appealing alternatives. |
| Jan 24, 2024 | D · Potential for harm, one-off | The facility did not provide appropriate care related to bladder and bowel needs — including care for residents who use catheters and steps to prevent urinary tract infections. |
| Jan 24, 2024 | D · Potential for harm, one-off | The facility did not prepare and serve food in a form that meets each resident's individual needs — for example, chopped, pureed, or softened food for residents with chewing or swallowing problems. |
| Nov 9, 2023 | D · Potential for harm, one-off | The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards. · from a complaint |
Inspection trend by year
Citations from standard inspections decreased between the last two inspection cycles (14 → 5).
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2023 | 1 | 0 | D |
| 2024 | 7 | 0 | F |
| 2025 | 14 | 0 | F |
| 2026 | 5 | 0 | F |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
No fines or payment denials in the published 3-year window.
Nurse staffing (from payroll records, adjusted for how much care residents need)
| Measure | This facility | North Carolina avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 3.16 | 4.01 | 3.95 | bottom 13% in North Carolina; bottom 20% in the U.S. |
| Registered Nurse hours | 0.37 | 0.64 | 0.69 | bottom 20% in North Carolina; bottom 18% in the U.S. |
| Weekend total nurse staffing | 2.87 | 3.56 | 3.50 | bottom 17% in North Carolina; bottom 24% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.23 | 0.41 | 0.48 | bottom 25% in North Carolina; bottom 17% in the U.S. |
| Total nursing staff turnover (%) | 53.8 | 49.0 | 45.8 | bottom 38% in North Carolina; bottom 28% in the U.S. |
| RN turnover (%) | 66.7 | 45.7 | 42.9 | bottom 21% in North Carolina; bottom 15% in the U.S. |
Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.38, RN 0.40, weekend 3.06. Staffing rating: 1/5.
Self-reported quality measures
Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.
Quality measures rating: 4/5 · long-stay residents: 5/5 · short-stay residents: 2/5
Who owns this facility
For profit - Corporation
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Charles 1994 Family Grantor Trust | Organization | 5% or Greater Indirect Ownership Interest | — | 05/28/2021 |
| CK 2008 Family Trust | Organization | 5% or Greater Indirect Ownership Interest | — | 05/28/2021 |
| DRM South LLC | Organization | 5% or Greater Indirect Ownership Interest | — | 05/28/2021 |
| Edward 1998 Family Grantor Trust | Organization | 5% or Greater Indirect Ownership Interest | — | 05/28/2021 |
| Guilford Holdings Ill | Organization | 5% or Greater Direct Ownership Interest | 100% | 05/28/2021 |
| Lauren 2020 LLC | Organization | 5% or Greater Indirect Ownership Interest | — | 05/28/2021 |
| Leps 2003 Family Trust | Organization | 5% or Greater Indirect Ownership Interest | — | 05/28/2021 |
| Norman 5571 & Family LLC | Organization | 5% or Greater Indirect Ownership Interest | — | 05/28/2021 |
| Norman 5571 LLC | Organization | 5% or Greater Indirect Ownership Interest | — | 05/28/2021 |
| RL 2008 Family Trust | Organization | 5% or Greater Indirect Ownership Interest | — | 05/28/2021 |
| Robin 2008 LLC | Organization | 5% or Greater Indirect Ownership Interest | — | 05/28/2021 |
| Saul 2012 Family Grantor Trust | Organization | 5% or Greater Indirect Ownership Interest | — | 05/28/2021 |
| Springrock South LLC | Organization | 5% or Greater Indirect Ownership Interest | — | 05/28/2021 |
| Summer South LLC | Organization | 5% or Greater Indirect Ownership Interest | — | 05/28/2021 |
| Rajchenbach, Moshe | Individual | Corporate Officer | NOT APPLICABLE | 05/28/2021 |
| RSBRM South Manager LLC | Organization | Operational/Managerial Control | NOT APPLICABLE | 05/28/2021 |
| Spiegel, Hindy | Individual | Corporate Officer | NOT APPLICABLE | 05/28/2021 |
| Swanson, Stephen | Individual | W-2 Managing Employee | NOT APPLICABLE | 05/28/2021 |
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
- "What specific steps do you take to prevent abuse and neglect, and how are staff trained on them?"
- "What written notices do we get before any transfer or discharge, and what is your bed-hold policy?"
- "How many residents here use oxygen or breathing equipment, and who checks that equipment each shift?"
- "Can you show me how medications are stored and secured on the units, including controlled drugs?"
- "What happens if a resident is hungry between meals or misses a mealtime — what food options are available?"
- "Does your facility have an active resident council, and how does management respond to its concerns?"
- "What is your current medication error rate, and what have you changed to bring errors down?"
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the results and plan of correction from your most recent state inspection?"
Nearby facilities (within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Kindred Hospital East Greensboro | 0.8 mi | Greensboro, NC | ★★★☆☆ | 3/5 | |
| Maple Grove Health and Rehabilitation Center | 2.0 mi | Greensboro, NC | ★★★★★ | 4/5 | |
| Greenhaven Health and Rehabilitation Center | 3.1 mi | Greensboro, NC | ★★★☆☆ | 2/5 | abuse |
| Linden Place Center for Nursing and Rehabilitation | 3.7 mi | Greensboro, NC | ★★☆☆☆ | 2/5 | |
| Heartland Living & Rehab at the Moses H Cone Memor | 3.7 mi | Greensboro, NC | ★★★★☆ | 4/5 | |
| Whitestone a Masonic and Eastern Star Community | 5.1 mi | Greensboro, NC | ★★★★☆ | 4/5 | |
| Piedmont Hills Center for Nursing and Rehab | 5.3 mi | Greensboro, NC | ★☆☆☆☆ | 1/5 | |
| Clapps Nursing Center INC | 5.7 mi | Pleasant Garden, NC | ★★★★★ | 5/5 | |
| Ashton Health and Rehabilitation | 6.1 mi | McLeansville, NC | ★★★★★ | 4/5 | |
| Blumenthal Health and Rehabilitation Center | 6.5 mi | Greensboro, NC | —/5 | abuseSFF | |
| Camden Health and Rehabilitation | 6.8 mi | Greensboro, NC | ★★★★☆ | 4/5 | |
| Adams Farm Living & Rehabilitation | 7.8 mi | Jamestown, NC | ★★☆☆☆ | 3/5 |
Compare this facility with the 3 closest →
All facilities in Greensboro →
Facility data as of CMS processing date 2026-08-01. CCN 345460.