Whispering Pines Nursing & Rehab Center
523 Country Club Drive, Fayetteville, NC 28301 · Cumberland County · 86 certified beds · avg 70 residents/day · certified since Jan 22, 1991
Part of chain: CENTURY CARE MANAGEMENT (7 facilities, chain avg rating 4.1★)
What health inspectors found (on-site government inspections — the most independent evidence available)
Health inspection rating: ★★★★★5/5 · CMS overall rating: 5/5
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.
Most serious findings (actual harm or immediate jeopardy)
▲ Actual harm, one-off · Feb 16, 2024 · F-0689 · triggered by a complaint
The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Why it matters: This is one of the most common citations and directly relates to falls and injuries, which can be devastating for older adults.
Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.
Corrected: Sep 8, 2023 (Past Non-Compliance)
All citations in the current public record (3)
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Feb 16, 2024 | ▲ G · Actual harm, one-off | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint |
| Feb 16, 2024 | D · Potential for harm, one-off | The facility did not run an ongoing quality assurance committee that reviews care problems and creates plans to fix them. |
| Oct 14, 2022 | D · Potential for harm, one-off | The facility did not fully assess residents on time — a complete assessment of health, abilities, and needs is required when a resident is first admitted and at least once every 12 months after that. |
Inspection trend by year
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2022 | 1 | 0 | D |
| 2024 | 2 | 1 | G ▲ |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
1 fine totaling $8,512.
| Date | Type | Amount / length |
|---|---|---|
| Feb 16, 2024 | Fine | $8,512 |
Nurse staffing (from payroll records, adjusted for how much care residents need)
| Measure | This facility | North Carolina avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 4.48 | 4.01 | 3.95 | top 19% in North Carolina; top 24% in the U.S. |
| Registered Nurse hours | 0.41 | 0.64 | 0.69 | bottom 29% in North Carolina; bottom 24% in the U.S. |
| Weekend total nurse staffing | 3.63 | 3.56 | 3.50 | top 30% in North Carolina; top 36% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.27 | 0.41 | 0.48 | bottom 38% in North Carolina; bottom 26% in the U.S. |
| Total nursing staff turnover (%) | 41.0 | 49.0 | 45.8 | top 31% in North Carolina; top 39% in the U.S. |
| RN turnover (%) | 28.6 | 45.7 | 42.9 | top 21% in North Carolina; top 26% in the U.S. |
Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.34, RN 0.40, weekend 3.52. Staffing rating: 4/5.
Self-reported quality measures
Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.
Quality measures rating: 4/5 · long-stay residents: 4/5 · short-stay residents: 3/5
Who owns this facility
For profit - Corporation
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Noah K Duncan Fam Tr | Organization | 5% or Greater Direct Ownership Interest | 100% | 04/01/2013 |
| Boyette, Barbara | Individual | Corporate Director | NOT APPLICABLE | 10/05/2005 |
| Fontaine, Michelle | Individual | Corporate Director | NOT APPLICABLE | 08/12/2003 |
| Gilliam, Robert | Individual | W-2 Managing Employee | NOT APPLICABLE | 06/02/2008 |
| Gilliam, Robert | Individual | Corporate Director | NOT APPLICABLE | 06/02/2008 |
| Gilliam, Robert | Individual | Corporate Officer | NOT APPLICABLE | 09/01/2021 |
| Pagan, Jessica | Individual | Operational/Managerial Control | NOT APPLICABLE | 11/01/2015 |
| Schmidlin, James | Individual | Corporate Officer | NOT APPLICABLE | 09/01/2021 |
| Schroeder, Teresa | Individual | W-2 Managing Employee | NOT APPLICABLE | 08/31/1998 |
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
- "How does your quality committee work, and can you give an example of a problem it recently identified and fixed?"
- "How soon after admission is a full assessment completed, and how are the findings shared with the family?"
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the results and plan of correction from your most recent state inspection?"
Nearby facilities (within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Woodlands Nursing & Rehabilitation Center | 1.9 mi | Fayetteville, NC | ★★★★☆ | 4/5 | |
| Highland House Rehabilitation and Healthcare | 2.1 mi | Fayetteville, NC | ★★☆☆☆ | 3/5 | |
| Haymount Rehabilitation & Nursing Center, INC. | 3.0 mi | Fayetteville, NC | ★★★★★ | 5/5 | |
| Bethesda Health Care Facility | 4.2 mi | Eastover, NC | ★★★★☆ | 4/5 | |
| Village Green Health and Rehabilitation | 4.8 mi | Fayetteville, NC | ★★★★★ | 4/5 | |
| The Carrolton of Fayetteville | 6.4 mi | Fayetteville, NC | ★★★☆☆ | 3/5 | |
| Carolina Rehab Center of Cumberland | 7.9 mi | Fayetteville, NC | ★★★☆☆ | 2/5 | |
| Autumn Care of Fayetteville | 7.9 mi | Fayetteville, NC | ★★★★★ | 4/5 | |
| Liberty Healthcare Services of Golden Years Nursin | 14.9 mi | Falcon, NC | ★★★★☆ | 5/5 | |
| Harnett Woods Nursing and Rehabilitation Center | 19.8 mi | Dunn, NC | ★★★★★ | 4/5 |
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Facility data as of CMS processing date 2026-08-01. CCN 345348.