523 Country Club Drive, Fayetteville, NC 28301 (opens Google Maps) · Cumberland County · (910) 488-0711· 86 certified beds · avg 70 residents/day · certified since Jan 22, 1991 · Medicare and Medicaid certified
Certified for both programmes. Certification means the facility can bill Medicaid — it does not mean a Medicaid-funded bed is free right now, so ask directly. Who pays for nursing home care →
Part of chain: CENTURY CARE MANAGEMENT (7 facilities, chain avg rating 4.1★)
New to these records? How to read an inspection report →
Health inspection rating: ★★★★★5/5 · CMS overall rating: 5/5 · how star ratings work →
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and quality measures from resident assessments and claims.
▲ Actual harm, isolated · Feb 16, 2024 · F-0689 · triggered by a complaint
The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Why it matters: This is one of the most common citations and directly relates to falls and injuries, which can be devastating for older adults.
Severity (G): Actual harm was cited, below immediate jeopardy. The scope was isolated: limited residents, staff, or locations were affected. Scope describes the extent of the deficiency, not whether it happened on previous inspections.
Corrected: Sep 8, 2023 (Past Non-Compliance)
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed — that window is CMS's, not ours. Within it, every citation CMS publishes for this facility is listed here: none excluded.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Feb 16, 2024 | ▲ G · Actual harm, isolated | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint · F-0689 |
| Feb 16, 2024 | D · Potential for more than minimal harm, isolated | The facility did not run an ongoing quality assurance committee that reviews care problems and creates plans to fix them. · F-0867 |
| Oct 14, 2022 | D · Potential for more than minimal harm, isolated | The facility did not fully assess residents on time — a complete assessment of health, abilities, and needs is required when a resident is first admitted and at least once every 12 months after that. · F-0636 |
All bars start at zero. Exact values and supporting details remain below.
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2022 | 1 | 0 | D |
| 2024 | 2 | 1 | G ▲ |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
How to file a complaint about care →
1 fine totaling $8,512.
Every penalty CMS publishes for this facility in the 3-year window is listed —none excluded. The count and the dollar total come from two different CMS datasets and agree for this facility. Penalties older than the window are dropped by CMS before publication, not by us.
| Date | Type | Amount / length |
|---|---|---|
| Feb 16, 2024 | Fine | $8,512 |
What these staffing numbers mean →
All bars start at zero. Exact values and supporting details remain below.
| Measure | This facility | North Carolina avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 4.48 | 4.01 | 3.95 | top 19% in North Carolina; top 24% in the U.S. |
| Registered Nurse hours | 0.41 | 0.64 | 0.69 | bottom 29% in North Carolina; bottom 24% in the U.S. |
| Weekend total nurse staffing | 3.63 | 3.56 | 3.50 | top 30% in North Carolina; top 36% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.27 | 0.41 | 0.48 | bottom 38% in North Carolina; bottom 26% in the U.S. |
| Total nursing staff turnover (%) | 41.0 | 49.0 | 45.8 | top 31% in North Carolina; top 39% in the U.S. |
| RN turnover (%) | 28.6 | 45.7 | 42.9 | top 21% in North Carolina; top 26% in the U.S. |
Hours are per resident per day for the most recent quarter of payroll data in this CMS release (2026-08-01) — the same quarter for every facility — case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.34, RN 0.40, weekend 3.52.Comparing with Medicare Care Compare? Care Compare shows the raw figure (4.34 here, displayed there as hours and minutes), not the adjusted one above. Both are correct; they answer different questions. Staffing rating: 4/5.
Note: CMS combines facility-reported resident assessments (MDS) with claims-based measures. These are different sources from on-site inspection findings. Read the measures alongside inspection and staffing records; a high QM rating does not establish that a home is safe.
Quality measures rating: 4/5 · long-stay residents: 4/5 · short-stay residents: 3/5
Price evidence · separate from quality
No verified facility-specific private-pay price is available in our data for Whispering Pines Nursing & Rehab Center. CMS inspection and staffing records do not tell us what this home will charge you.
Use a written private-pay quote. This worksheet adds only the amounts you enter; it does not calculate Medicare, Medicaid or insurance benefits.
Formula: (room rate + daily extras) × days + one-time charges. A 30-day scenario is not a calendar-month quote. Refundable deposits, rate changes and charges you omit are not automatically included. Entries are not saved or sent to our server.
Understand who pays for care · How we handle price evidence · Report an incorrect price
How to read ownership records →
Ownership records as published by CMS on 2026-08-01. CMS records when an owner joined but not when they left. Listed here and no longer involved? Tell us →
For profit - Corporation
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Noah K Duncan Fam Tr | Organization | 5% or Greater Direct Ownership Interest | 100% | 04/01/2013 |
| Boyette, Barbara | Individual | Corporate Director | NOT APPLICABLE | 10/05/2005 |
| Fontaine, Michelle | Individual | Corporate Director | NOT APPLICABLE | 08/12/2003 |
| Gilliam, Robert | Individual | W-2 Managing Employee | NOT APPLICABLE | 06/02/2008 |
| Gilliam, Robert | Individual | Corporate Director | NOT APPLICABLE | 06/02/2008 |
| Gilliam, Robert | Individual | Corporate Officer | NOT APPLICABLE | 09/01/2021 |
| Pagan, Jessica | Individual | Operational/Managerial Control | NOT APPLICABLE | 11/01/2015 |
| Schmidlin, James | Individual | Corporate Officer | NOT APPLICABLE | 09/01/2021 |
| Schroeder, Teresa | Individual | W-2 Managing Employee | NOT APPLICABLE | 08/31/1998 |
All 9 owning or managing parties CMS has on file are shown — none excluded.
CMS lists this facility under the chain Century Care Management — 7 facilities in the current records. Chain membership says who operates these homes. It says nothing about how any individual one of them was inspected; each has its own record.
Listed by state, then facility name — not a ranking.
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Woodlands Nursing & Rehabilitation Center | 1.9 mi | Fayetteville, NC | ★★★★☆ | 4/5 | |
| Highland House Rehabilitation and Healthcare | 2.1 mi | Fayetteville, NC | ★★☆☆☆ | 3/5 | |
| Haymount Rehabilitation & Nursing Center, INC. | 3.0 mi | Fayetteville, NC | ★★★★★ | 5/5 | |
| Bethesda Health Care Facility | 4.2 mi | Eastover, NC | ★★★★☆ | 4/5 | |
| Village Green Health and Rehabilitation | 4.8 mi | Fayetteville, NC | ★★★★★ | 4/5 | |
| The Carrolton of Fayetteville | 6.4 mi | Fayetteville, NC | ★★★☆☆ | 3/5 | |
| Carolina Rehab Center of Cumberland | 7.9 mi | Fayetteville, NC | ★★★☆☆ | 2/5 | |
| Autumn Care of Fayetteville | 7.9 mi | Fayetteville, NC | ★★★★★ | 4/5 | |
| Liberty Healthcare Services of Golden Years Nursin | 14.9 mi | Falcon, NC | ★★★★☆ | 5/5 | |
| Harnett Woods Nursing and Rehabilitation Center | 19.8 mi | Dunn, NC | ★★★★★ | 4/5 |
Facility data as of CMS processing date 2026-08-01. CCN 345348.
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