Glenhaven
612 E Oak St, Glenwood City, WI 54013 · St. Croix County · 44 certified beds · avg 28 residents/day · certified since Oct 1, 1996 · Medicare and Medicaid certified
Certified for both programmes. Certification means the facility can bill Medicaid — it does not mean a Medicaid-funded bed is free right now, so ask directly. Who pays for nursing home care →
Part of chain: HEALTH DIMENSIONS GROUP (10 facilities, chain avg rating 3.2★)
2/5
Health inspection rating (on-site)
1
Serious findings on record
$0
Fines, last 3 years
5.59
Nurse hours/resident/day (adjusted)
What health inspectors found (on-site government inspections — the most independent evidence available)
Health inspection rating: ★★☆☆☆2/5 · CMS overall rating: 3/5
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.
Most serious findings (actual harm or immediate jeopardy)
▲ Actual harm, one-off · Mar 5, 2026 · F-0686
The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving.
Why it matters: Bedsores are painful, can become deeply infected, and in serious cases can be life-threatening.
Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.
Corrected: Apr 3, 2026 (Deficient, Provider has date of correction)
All citations in the current public record (33)
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Mar 5, 2026 | ▲ G · Actual harm, one-off | The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving. |
| Mar 5, 2026 | F · Potential for harm, facility-wide | The facility did not serve food and drinks that were appetizing, attractive, and at a safe and pleasant temperature. |
| Mar 5, 2026 | F · Potential for harm, facility-wide | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. |
| Mar 5, 2026 | E · Potential for harm, repeated | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. |
| Mar 5, 2026 | D · Potential for harm, one-off | The facility did not honor residents' rights to request, refuse, or stop treatment, to decline participation in medical research, or to make an advance directive — a written statement of their wishes for future medical care. |
| Mar 5, 2026 | D · Potential for harm, one-off | The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. |
| Mar 5, 2026 | D · Potential for harm, one-off | The facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do. |
| Mar 5, 2026 | D · Potential for harm, one-off | The facility did not provide required paperwork or notices about a resident's needs, their right to appeal a transfer or discharge, or the facility's bed-hold policy (how long a bed is saved during a hospital stay). |
| Mar 5, 2026 | D · Potential for harm, one-off | The facility did not fully assess residents on time — a complete assessment of health, abilities, and needs is required when a resident is first admitted and at least once every 12 months after that. |
| Mar 5, 2026 | D · Potential for harm, one-off | The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own. |
| Mar 5, 2026 | D · Potential for harm, one-off | The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. |
| Mar 5, 2026 | D · Potential for harm, one-off | The facility did not provide appropriate care related to bladder and bowel needs — including care for residents who use catheters and steps to prevent urinary tract infections. |
| Mar 5, 2026 | D · Potential for harm, one-off | The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. |
| Aug 25, 2025 | D · Potential for harm, one-off | The facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do. · from a complaint |
| Aug 25, 2025 | D · Potential for harm, one-off | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint |
| Apr 2, 2025 | D · Potential for harm, one-off | The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint |
| Apr 2, 2025 | D · Potential for harm, one-off | The facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do. · from a complaint |
| Apr 2, 2025 | D · Potential for harm, one-off | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint |
| Dec 11, 2024 | F · Potential for harm, facility-wide | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. |
| Dec 11, 2024 | F · Potential for harm, facility-wide | The facility did not electronically submit complete and accurate staffing information to the government, based on payroll and other verifiable records. |
| Dec 11, 2024 | F · Potential for harm, facility-wide | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. |
| Dec 11, 2024 | D · Potential for harm, one-off | The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. |
| Dec 11, 2024 | D · Potential for harm, one-off | The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving. |
| Dec 11, 2024 | D · Potential for harm, one-off | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. |
| Dec 11, 2024 | D · Potential for harm, one-off | The facility did not provide appropriate care related to bladder and bowel needs — including care for residents who use catheters and steps to prevent urinary tract infections. |
| Dec 11, 2024 | D · Potential for harm, one-off | The facility did not provide the social services residents need — such as counseling, help with adjustment, or connecting to outside resources — to achieve the best possible quality of life. |
| Dec 11, 2024 | D · Potential for harm, one-off | The facility did not arrange hospice services for a resident who needed them, or help the resident move to a facility that could arrange hospice. Hospice provides comfort-focused care for people nearing the end of life. |
| Nov 30, 2023 | F · Potential for harm, facility-wide | The facility did not employ enough qualified food and nutrition staff, including a qualified dietician, to properly run its food service. |
| Nov 30, 2023 | F · Potential for harm, facility-wide | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. |
| Nov 30, 2023 | F · Potential for harm, facility-wide | The facility did not electronically submit complete and accurate staffing information to the government, based on payroll and other verifiable records. |
| Nov 30, 2023 | D · Potential for harm, one-off | The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required. |
| Nov 30, 2023 | D · Potential for harm, one-off | The facility did not provide enough food and fluids to keep residents healthy, such as preventing unplanned weight loss or dehydration. · from a complaint |
| Nov 30, 2023 | C · Minimal risk, facility-wide | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. |
Inspection trend by year
Citations from standard inspections increased between the last two inspection cycles (9 → 13).
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2023 | 6 | 0 | F |
| 2024 | 9 | 0 | F |
| 2025 | 5 | 0 | D |
| 2026 | 13 | 1 | G ▲ |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
No fines or payment denials in the published 3-year window.
Nurse staffing (from payroll records, adjusted for how much care residents need)
| Measure | This facility | Wisconsin avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 5.59 | 4.29 | 3.95 | top 10% in Wisconsin; top 6% in the U.S. |
| Registered Nurse hours | 1.59 | 1.01 | 0.69 | top 10% in Wisconsin; top 4% in the U.S. |
| Weekend total nurse staffing | 5.06 | 3.84 | 3.50 | top 9% in Wisconsin; top 6% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.92 | 0.68 | 0.48 | top 16% in Wisconsin; top 8% in the U.S. |
| Total nursing staff turnover (%) | 53.8 | 46.9 | 45.8 | bottom 29% in Wisconsin; bottom 28% in the U.S. |
| RN turnover (%) | 25.0 | 39.7 | 42.9 | top 24% in Wisconsin; top 20% in the U.S. |
Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.65, RN 1.32, weekend 4.21. Staffing rating: 5/5.
Self-reported quality measures
Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.
Quality measures rating: 4/5 · long-stay residents: 3/5 · short-stay residents: 5/5
Who owns this facility
Non profit - Corporation
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Field, Thomas | Individual | Operational/Managerial Control | NOT APPLICABLE | 11/01/2022 |
| Field, Thomas | Individual | ADP of the SNF | NOT APPLICABLE | 11/01/2022 |
| Glenhaven, INC. | Organization | 5% or Greater Mortgage Interest | NOT APPLICABLE | 01/01/1966 |
| Glenhaven, INC. | Organization | Operational/Managerial Control | NOT APPLICABLE | 01/01/1966 |
| Glenhaven, INC. | Organization | ADP of the SNF | NOT APPLICABLE | 01/01/1966 |
| Larson, Kevin | Individual | Corporate Director | NOT APPLICABLE | 07/11/2024 |
| Larson, Kevin | Individual | Operational/Managerial Control | NOT APPLICABLE | 07/11/2024 |
| Larson, Kevin | Individual | ADP of the SNF | NOT APPLICABLE | 07/11/2024 |
| McCutchin, John | Individual | Corporate Director | NOT APPLICABLE | 06/01/1991 |
| McCutchin, John | Individual | Corporate Officer | NOT APPLICABLE | 06/20/2011 |
| McCutchin, John | Individual | Operational/Managerial Control | NOT APPLICABLE | 06/20/2011 |
| Moe, Samantha | Individual | Corporate Director | NOT APPLICABLE | 07/31/2017 |
| Moe, Samantha | Individual | Operational/Managerial Control | NOT APPLICABLE | 07/31/2017 |
| Moe, Samantha | Individual | ADP of the SNF | NOT APPLICABLE | 07/31/2017 |
| Nelson, Lesley | Individual | Corporate Director | NOT APPLICABLE | 06/15/2010 |
| Nelson, Lesley | Individual | Operational/Managerial Control | NOT APPLICABLE | 06/15/2010 |
| Ramey, Paul | Individual | Corporate Director | NOT APPLICABLE | 04/24/2024 |
| Ramey, Paul | Individual | Operational/Managerial Control | NOT APPLICABLE | 04/24/2024 |
| Tuttle, Cyndy | Individual | Corporate Director | NOT APPLICABLE | 09/04/2018 |
| Tuttle, Cyndy | Individual | Operational/Managerial Control | NOT APPLICABLE | 09/04/2018 |
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "How do you prevent bedsores for residents who can't move themselves, and how often are at-risk residents repositioned?"
- "Could I join residents for a meal to see the food quality and temperature for myself?"
- "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
- "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
- "How do you record and honor each resident's treatment wishes and advance directives, and how do staff know about them?"
- "When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
- "If someone reports suspected abuse or neglect here, what happens in the first 24 hours?"
- "What written notices do we get before any transfer or discharge, and what is your bed-hold policy?"
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the results and plan of correction from your most recent state inspection?"
Nearby facilities (within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Park View Home | 9.5 mi | Woodville, WI | ★★★★★ | 4/5 | |
| Baldwin Care Center | 12.3 mi | Baldwin, WI | ★★★★☆ | 3/5 | |
| Hammond Health Services | 14.3 mi | Hammond, WI | ★★★★★ | 5/5 | |
| Spring Valley Health and Rehab Center | 16.3 mi | Spring Valley, WI | ★☆☆☆☆ | 2/5 | |
| American Lutheran Home-Menomonie | 16.3 mi | Menomonie, WI | ★★★★★ | 5/5 | |
| Neighbors - Central Neighborhood (the) | 17.8 mi | Menomonie, WI | ★★★★☆ | 3/5 | |
| Neighbors - East Neighborhood (the) | 17.9 mi | Menomonie, WI | ★★★★★ | 4/5 | |
| Neighbors - West Neighborhood (the) | 17.9 mi | Menomonie, WI | ★★★★★ | 5/5 | |
| Deerfield Care Center, LLC | 19.4 mi | New Richmond, WI | ★★★★★ | 4/5 | |
| Golden Age Manor | 19.5 mi | Amery, WI | ★★☆☆☆ | 2/5 | |
| Willow Ridge Healthcare | 19.6 mi | Amery, WI | ★★★☆☆ | 3/5 |
Compare this facility with the 3 closest →
All facilities in Glenwood City →
Facility data as of CMS processing date 2026-08-01. CCN 525602.