Neighbors - East Neighborhood (the)
658 Howison Circle, Menomonie, WI 54751 · Dunn County · 46 certified beds · avg 45 residents/day · certified since Oct 1, 2013
What health inspectors found (on-site government inspections — the most independent evidence available)
Health inspection rating: ★★★★☆4/5 · CMS overall rating: 5/5
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.
Most serious findings (actual harm or immediate jeopardy)
▲ Actual harm, one-off · Feb 13, 2024 · F-0689 · triggered by a complaint
The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Why it matters: This is one of the most common citations and directly relates to falls and injuries, which can be devastating for older adults.
Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.
Corrected: Mar 13, 2024 (Deficient, Provider has date of correction)
All citations in the current public record (12)
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Jan 7, 2026 | F · Potential for harm, facility-wide | The facility did not educate residents and staff about COVID-19 vaccination, offer the vaccine to those eligible after that education, or properly document everyone's vaccination status. |
| Jan 7, 2026 | E · Potential for harm, repeated | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. |
| Jan 7, 2026 | D · Potential for harm, one-off | The facility did not provide required paperwork or notices about a resident's needs, their right to appeal a transfer or discharge, or the facility's bed-hold policy (how long a bed is saved during a hospital stay). |
| Jan 7, 2026 | D · Potential for harm, one-off | The facility did not provide routine dental care and 24-hour emergency dental care for residents. |
| Oct 20, 2025 | D · Potential for harm, one-off | The facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do. · from a complaint |
| Sep 26, 2024 | F · Potential for harm, facility-wide | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. |
| Sep 26, 2024 | D · Potential for harm, one-off | The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights. |
| Sep 26, 2024 | D · Potential for harm, one-off | The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives. |
| Sep 26, 2024 | D · Potential for harm, one-off | The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it. |
| Feb 13, 2024 | ▲ G · Actual harm, one-off | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint |
| Aug 30, 2023 | F · Potential for harm, facility-wide | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. |
| Aug 30, 2023 | E · Potential for harm, repeated | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. |
Inspection trend by year
Citations from standard inspections stayed about the same across the last two inspection cycles (4 → 4).
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2023 | 2 | 0 | F |
| 2024 | 5 | 1 | G ▲ |
| 2025 | 1 | 0 | D |
| 2026 | 4 | 0 | F |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
No fines or payment denials in the published 3-year window.
Nurse staffing (from payroll records, adjusted for how much care residents need)
| Measure | This facility | Wisconsin avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 4.94 | 4.29 | 3.95 | top 24% in Wisconsin; top 14% in the U.S. |
| Registered Nurse hours | 0.83 | 1.01 | 0.69 | bottom 37% in Wisconsin; top 25% in the U.S. |
| Weekend total nurse staffing | 4.78 | 3.84 | 3.50 | top 15% in Wisconsin; top 8% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.46 | 0.68 | 0.48 | bottom 26% in Wisconsin; top 39% in the U.S. |
| Total nursing staff turnover (%) | 50.8 | 46.9 | 45.8 | bottom 39% in Wisconsin; bottom 35% in the U.S. |
| RN turnover (%) | 33.3 | 39.7 | 42.9 | top 40% in Wisconsin; top 33% in the U.S. |
Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.09, RN 0.69, weekend 3.97. Staffing rating: 4/5.
Self-reported quality measures
Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.
Quality measures rating: 5/5 · long-stay residents: 5/5 · short-stay residents: —/5
Who owns this facility
Government - County
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| County of Dunn | Organization | 5% or Greater Direct Ownership Interest | 100% | 01/01/2013 |
| County of Dunn | Organization | Operational/Managerial Control | NOT APPLICABLE | 01/01/2013 |
| County of Dunn | Organization | ADP of the SNF | NOT APPLICABLE | 01/02/1961 |
| Dunbar, Daniel | Individual | Operational/Managerial Control | NOT APPLICABLE | 08/01/2025 |
| Dunbar, Daniel | Individual | ADP of the SNF | NOT APPLICABLE | 08/01/2025 |
| McCullough, Kelly | Individual | Managing Control - Governing Body | NOT APPLICABLE | 04/01/2022 |
| Meyer, Carmen | Individual | Operational/Managerial Control | NOT APPLICABLE | 01/01/2020 |
| Meyer, Carmen | Individual | ADP of the SNF | NOT APPLICABLE | 01/01/2020 |
| Phillips, Michael | Individual | Operational/Managerial Control | NOT APPLICABLE | 01/01/2020 |
| Phillips, Michael | Individual | ADP of the SNF | NOT APPLICABLE | 10/20/2025 |
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
- "How do you handle COVID-19 vaccination for residents and staff, and what happens during an outbreak?"
- "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
- "What written notices do we get before any transfer or discharge, and what is your bed-hold policy?"
- "How do residents get routine dental care, and what happens if someone has a dental emergency at night?"
- "If someone reports suspected abuse or neglect here, what happens in the first 24 hours?"
- "Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
- "Who completes resident assessments here, and how do you check them for accuracy?"
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the results and plan of correction from your most recent state inspection?"
Nearby facilities (within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Neighbors - West Neighborhood (the) | 0.0 mi | Menomonie, WI | ★★★★★ | 5/5 | |
| Neighbors - Central Neighborhood (the) | 0.1 mi | Menomonie, WI | ★★★★☆ | 3/5 | |
| American Lutheran Home-Menomonie | 1.7 mi | Menomonie, WI | ★★★★★ | 5/5 | |
| Glenhaven | 17.9 mi | Glenwood City, WI | ★★★☆☆ | 2/5 | |
| Dove Healthcare - West Eau Claire | 18.1 mi | Eau Claire, WI | ★★★★☆ | 3/5 | |
| Spring Valley Health and Rehab Center | 19.0 mi | Spring Valley, WI | ★☆☆☆☆ | 2/5 |
Compare this facility with the 3 closest →
Facility data as of CMS processing date 2026-08-01. CCN 525713.