St Croix Health Center

Name: St Croix Health Center
Address: 1445 N FOURTH ST, New Richmond, WI, 54017, US
Telephone: 7152468211

1445 N Fourth St, New Richmond, WI 54017 · St. Croix County · 50 certified beds · avg 38 residents/day · certified since Jun 1, 1990

3/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

6.57

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★☆☆3/5 · CMS overall rating: 4/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (15)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Dec 3, 2025	F · Potential for harm, facility-wide	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Dec 3, 2025	F · Potential for harm, facility-wide	The facility's quality committee — the internal group responsible for finding and fixing care problems — did not have the required members or did not meet at least every three months.
Dec 3, 2025	D · Potential for harm, one-off	The facility gave residents unnecessary mind-altering (psychotropic) medications, or used drugs in a way that restrained residents by dulling their ability to think, move, or function.
Dec 3, 2025	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Sep 18, 2024	F · Potential for harm, facility-wide	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Sep 18, 2024	D · Potential for harm, one-off	The facility did not develop and follow policies and procedures to prevent abuse, neglect, and theft. These written safeguards are the foundation of resident protection.
Sep 18, 2024	D · Potential for harm, one-off	The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own.
Sep 18, 2024	D · Potential for harm, one-off	The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving.
Sep 18, 2024	D · Potential for harm, one-off	The facility did not provide the care needed to maintain or improve residents' movement and flexibility — such as range-of-motion exercises — leading to avoidable decline.
Sep 18, 2024	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Aug 30, 2023	E · Potential for harm, repeated	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Aug 30, 2023	D · Potential for harm, one-off	The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own.
Aug 30, 2023	D · Potential for harm, one-off	The facility did not provide the care needed to maintain or improve residents' movement and flexibility — such as range-of-motion exercises — leading to avoidable decline.
Aug 30, 2023	D · Potential for harm, one-off	The facility's medication error rate was 5 percent or higher — meaning too many doses were given incorrectly, such as the wrong drug, dose, or time.
Aug 30, 2023	D · Potential for harm, one-off	The facility did not keep residents free from significant medication errors — such as giving the wrong drug, the wrong dose, or missing a critical medication.

Inspection trend by year

Citations from standard inspections decreased between the last two inspection cycles (6 → 4).

Year	Citations	Worst severity that year
2023	5	E
2024	6	F
2025	4	F

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Wisconsin avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	6.57	4.29	3.95	top 3% in Wisconsin; top 2% in the U.S.
Registered Nurse hours	1.16	1.01	0.69	top 30% in Wisconsin; top 11% in the U.S.
Weekend total nurse staffing	6.11	3.84	3.50	top 3% in Wisconsin; top 2% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.49	0.68	0.48	bottom 32% in Wisconsin; top 34% in the U.S.
Total nursing staff turnover (%)	46.2	46.9	45.8	top 50% in Wisconsin; bottom 47% in the U.S.
RN turnover (%)	18.2	39.7	42.9	top 16% in Wisconsin; top 12% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 5.93, RN 1.04, weekend 5.51. Staffing rating: 5/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 3/5 · long-stay residents: 3/5 · short-stay residents: 4/5

Who owns this facility

Government - County

Owner / manager	Type	Role	Stake	Since
St Croix County	Organization	5% or Greater Direct Ownership Interest	100%	11/15/2011
Hackenmueller, Sandra	Individual	Operational/Managerial Control	NOT APPLICABLE	11/15/2011
Hackenmueller, Sandra	Individual	ADP of the SNF	NOT APPLICABLE	11/15/2011
Leahy, Lisa	Individual	Operational/Managerial Control	NOT APPLICABLE	11/15/2011
Nygaard, Krista	Individual	Operational/Managerial Control	NOT APPLICABLE	11/15/2011
Rohret, Robert	Individual	Corporate Director	NOT APPLICABLE	06/08/2020
Rohret, Robert	Individual	Operational/Managerial Control	NOT APPLICABLE	06/08/2020
Rohret, Robert	Individual	ADP of the SNF	NOT APPLICABLE	06/08/2020
St Croix County	Organization	ADP of the SNF	NOT APPLICABLE	01/23/2025
Strenke, Fay	Individual	Operational/Managerial Control	NOT APPLICABLE	11/15/2011
Strenke, Fay	Individual	ADP of the SNF	NOT APPLICABLE	11/15/2011

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
"How does your quality committee work, and can you share an example of a problem it identified and fixed?"
"What percentage of your residents are on antipsychotic or sedating medications, and how do you work to reduce that?"
"Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
"What specific steps do you take to prevent abuse and neglect, and how are staff trained on them?"
"How many aides are on each shift, and how do you make sure every resident gets timely help with bathing, dressing, and meals?"
"How do you prevent bedsores for residents who can't move themselves, and how often are at-risk residents repositioned?"
"What do you do daily to keep residents moving, and how do you help residents at risk of losing mobility?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection
Deerfield Care Center, LLC	1.1 mi	New Richmond, WI	★★★★★	4/5
Hammond Health Services	12.0 mi	Hammond, WI	★★★★★	5/5
The Estates at Linden LLC	13.1 mi	Stillwater, MN	★★★★★	4/5
Good Samaritan Society - Stillwater	13.4 mi	Stillwater, MN	★★★☆☆	3/5
The Estates at Greeley LLC	13.6 mi	Stillwater, MN	★★★★☆	4/5
Christian Community Home of Osceola, INC	13.7 mi	Osceola, WI	★★☆☆☆	2/5
Christian Community Home	13.9 mi	Hudson, WI	★★★★★	3/5
Gables of Boutwells Landing	14.8 mi	Oak Park Heights, MN	★★★★☆	3/5
Baldwin Care Center	15.1 mi	Baldwin, WI	★★★★☆	3/5
Willow Ridge Healthcare	15.2 mi	Amery, WI	★★★☆☆	3/5
Golden Age Manor	15.3 mi	Amery, WI	★★☆☆☆	2/5
Park View Home	17.9 mi	Woodville, WI	★★★★★	4/5

Compare this facility with the 3 closest →

All facilities in New Richmond →

Facility data as of CMS processing date 2026-08-01. CCN 525468.

The Care File

Visit checklist — St Croix Health Center

1445 N Fourth St, New Richmond, WI 54017 · 7152468211

Health inspection rating 3/5 · CMS overall 4/5· Fines (3y): $0

Questions for the administrator:

☐ "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
☐ "How does your quality committee work, and can you share an example of a problem it identified and fixed?"
☐ "What percentage of your residents are on antipsychotic or sedating medications, and how do you work to reduce that?"
☐ "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
☐ "What specific steps do you take to prevent abuse and neglect, and how are staff trained on them?"
☐ "How many aides are on each shift, and how do you make sure every resident gets timely help with bathing, dressing, and meals?"
☐ "How do you prevent bedsores for residents who can't move themselves, and how often are at-risk residents repositioned?"
☐ "What do you do daily to keep residents moving, and how do you help residents at risk of losing mobility?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 525468 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)