Neighbors - West Neighborhood (the)

Name: Neighbors - West Neighborhood (the)
Address: 651 HOWISON CIRCLE, Menomonie, WI, 54751, US
Telephone: 7152322661

651 Howison Circle, Menomonie, WI 54751 · Dunn County · 46 certified beds · avg 44 residents/day · certified since Sep 27, 2013

5/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

4.87

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★★★5/5 · CMS overall rating: 5/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

Most serious findings (actual harm or immediate jeopardy)

▲ Actual harm, one-off · Dec 13, 2023 · F-0600

The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors.

Why it matters: Abuse and neglect cause direct physical and emotional harm and are among the most serious failures a nursing home can have.

Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.

Corrected: Jan 10, 2024 (Deficient, Provider has date of correction)

All citations in the current public record (13)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Mar 19, 2026	D · Potential for harm, one-off	The facility gave residents unnecessary mind-altering (psychotropic) medications, or used drugs in a way that restrained residents by dulling their ability to think, move, or function.
Mar 19, 2026	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Mar 19, 2026	D · Potential for harm, one-off	The facility did not provide safe and appropriate pain management for a resident who needed it.
Mar 19, 2026	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Jan 8, 2025	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Jan 8, 2025	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Dec 13, 2023	▲ G · Actual harm, one-off	The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors.
Dec 13, 2023	E · Potential for harm, repeated	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Dec 13, 2023	D · Potential for harm, one-off	The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation.
Dec 13, 2023	D · Potential for harm, one-off	The facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do.
Dec 13, 2023	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
Dec 13, 2023	D · Potential for harm, one-off	The facility did not try to gradually reduce doses of mood- and mind-altering medications or use non-drug approaches first, as required, or used 'as needed' psychiatric drugs without proper limits.
Dec 13, 2023	D · Potential for harm, one-off	The facility did not properly run its feeding assistant program — assessing which residents are appropriate for it, following each resident's care plan, and making sure feeding assistants are trained and supervised. Feeding assistants are trained helpers who assist residents at mealtimes.

Inspection trend by year

Citations from standard inspections increased between the last two inspection cycles (2 → 4).

Year	Citations	Serious (G–L)	Worst severity that year
2023	7	1	G ▲
2025	2	0	D
2026	4	0	D

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Wisconsin avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	4.87	4.29	3.95	top 27% in Wisconsin; top 15% in the U.S.
Registered Nurse hours	1.36	1.01	0.69	top 16% in Wisconsin; top 6% in the U.S.
Weekend total nurse staffing	4.53	3.84	3.50	top 20% in Wisconsin; top 12% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.93	0.68	0.48	top 16% in Wisconsin; top 7% in the U.S.
Total nursing staff turnover (%)	47.5	46.9	45.8	bottom 46% in Wisconsin; bottom 43% in the U.S.
RN turnover (%)	23.1	39.7	42.9	top 22% in Wisconsin; top 18% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.20, RN 1.17, weekend 3.91. Staffing rating: 5/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 2/5 · long-stay residents: 2/5 · short-stay residents: 3/5

Who owns this facility

Government - County

Owner / manager	Type	Role	Stake	Since
County of Dunn	Organization	5% or Greater Direct Ownership Interest	100%	08/01/2013
County of Dunn	Organization	Operational/Managerial Control	NOT APPLICABLE	01/01/2013
County of Dunn	Organization	ADP of the SNF	NOT APPLICABLE	01/01/2013
Dunbar, Daniel	Individual	Operational/Managerial Control	NOT APPLICABLE	08/01/2025
Dunbar, Daniel	Individual	ADP of the SNF	NOT APPLICABLE	08/01/2025
McCullough, Kelly	Individual	Managing Control - Governing Body	NOT APPLICABLE	04/01/2022
Meyer, Carmen	Individual	Corporate Director	NOT APPLICABLE	01/01/2020
Meyer, Carmen	Individual	Operational/Managerial Control	NOT APPLICABLE	01/01/2013
Meyer, Carmen	Individual	ADP of the SNF	NOT APPLICABLE	01/01/2013
Phillips, Michael	Individual	Operational/Managerial Control	NOT APPLICABLE	01/01/2020
Phillips, Michael	Individual	ADP of the SNF	NOT APPLICABLE	04/04/2025

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"Tell me about this abuse or neglect citation — what happened, and what specific changes did you make afterward?"
"What percentage of your residents are on antipsychotic or sedating medications, and how do you work to reduce that?"
"What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
"How do you assess and manage residents' pain, especially for those who have trouble communicating?"
"Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
"How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
"When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
"If someone reports suspected abuse or neglect here, what happens in the first 24 hours?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection
Neighbors - East Neighborhood (the)	0.0 mi	Menomonie, WI	★★★★★	4/5
Neighbors - Central Neighborhood (the)	0.1 mi	Menomonie, WI	★★★★☆	3/5
American Lutheran Home-Menomonie	1.7 mi	Menomonie, WI	★★★★★	5/5
Glenhaven	17.9 mi	Glenwood City, WI	★★★☆☆	2/5
Dove Healthcare - West Eau Claire	18.1 mi	Eau Claire, WI	★★★★☆	3/5
Spring Valley Health and Rehab Center	19.0 mi	Spring Valley, WI	★☆☆☆☆	2/5

Compare this facility with the 3 closest →

All facilities in Menomonie →

Facility data as of CMS processing date 2026-08-01. CCN 525714.

The Care File

Visit checklist — Neighbors - West Neighborhood (the)

651 Howison Circle, Menomonie, WI 54751 · 7152322661

Health inspection rating 5/5 · CMS overall 5/5· Fines (3y): $0

Most serious findings on record:

▲ Dec 13, 2023 (F-0600, Actual harm, one-off): The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors.

Questions for the administrator:

☐ "Tell me about this abuse or neglect citation — what happened, and what specific changes did you make afterward?"
☐ "What percentage of your residents are on antipsychotic or sedating medications, and how do you work to reduce that?"
☐ "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
☐ "How do you assess and manage residents' pain, especially for those who have trouble communicating?"
☐ "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
☐ "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
☐ "When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
☐ "If someone reports suspected abuse or neglect here, what happens in the first 24 hours?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 525714 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)