How to file a complaint about care →
No fines or payment denials in the published 3-year window.
601 W Cr 200 S, New Castle, IN 47362 (opens Google Maps) · Henry County · (765) 529-5796· 68 certified beds · avg 52 residents/day · certified since Oct 11, 2006 · Medicare and Medicaid certified
Certified for both programmes. Certification means the facility can bill Medicaid — it does not mean a Medicaid-funded bed is free right now, so ask directly. Who pays for nursing home care →
Part of chain: TRILOGY HEALTH SERVICES (123 facilities, chain avg rating 4.2★)
New to these records? How to read an inspection report →
Health inspection rating: ★★★☆☆3/5 · CMS overall rating: 4/5 · how star ratings work →
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and quality measures from resident assessments and claims.
Showing the latest 3 of 19 inspection findings. Open the full record below to read every finding.
The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint F-0609
The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint F-0689
The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. F-0812
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed — that window is CMS's, not ours. Within it, every citation CMS publishes for this facility is listed here: none excluded.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Apr 28, 2026 | D · Potential for more than minimal harm, isolated | The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint · F-0609 |
| Apr 28, 2026 | D · Potential for more than minimal harm, isolated | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint · F-0689 |
| Nov 25, 2025 | F · Potential for more than minimal harm, widespread | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. · F-0812 |
| Nov 25, 2025 | E · Potential for more than minimal harm, pattern | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · F-0880 |
| Nov 25, 2025 | D · Potential for more than minimal harm, isolated | The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · F-0684 |
| Nov 25, 2025 | D · Potential for more than minimal harm, isolated | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · F-0689 |
| Nov 25, 2025 | D · Potential for more than minimal harm, isolated | The facility did not provide necessary behavioral health care and services — support for residents' mental and emotional wellbeing, including conditions like depression and anxiety. · F-0740 |
| Aug 13, 2024 | D · Potential for more than minimal harm, isolated | The facility did not make reasonable adjustments to fit each resident's individual needs and preferences — things like call buttons within reach, preferred wake-up times, or accessible room setups. · F-0558 |
| Aug 13, 2024 | D · Potential for more than minimal harm, isolated | The facility did not honor residents' right to voice complaints without discrimination or retaliation, or did not have a working complaint process that resolves issues promptly. · F-0585 |
| Aug 13, 2024 | D · Potential for more than minimal harm, isolated | The facility did not provide the care needed to maintain or improve residents' movement and flexibility — such as range-of-motion exercises — leading to avoidable decline. · F-0688 |
| Aug 13, 2024 | D · Potential for more than minimal harm, isolated | The facility did not provide enough food and fluids to keep residents healthy, such as preventing unplanned weight loss or dehydration. · F-0692 |
| Jun 16, 2023 | D · Potential for more than minimal harm, isolated | The facility did not treat residents with respect and dignity, or did not let them keep and use their own personal belongings. · F-0557 |
| Jun 16, 2023 | D · Potential for more than minimal harm, isolated | The facility did not make reasonable adjustments to fit each resident's individual needs and preferences — things like call buttons within reach, preferred wake-up times, or accessible room setups. · F-0558 |
| Jun 16, 2023 | D · Potential for more than minimal harm, isolated | The facility did not provide activities that meet residents' needs and interests. Nursing homes must offer meaningful activity programs, not just leave residents idle. · F-0679 |
| Jun 16, 2023 | D · Potential for more than minimal harm, isolated | The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · F-0684 |
| Jun 16, 2023 | D · Potential for more than minimal harm, isolated | The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving. · F-0686 |
| Jun 16, 2023 | D · Potential for more than minimal harm, isolated | The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it. · F-0695 |
| Jun 16, 2023 | D · Potential for more than minimal harm, isolated | The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. · F-0761 |
| Jun 16, 2023 | D · Potential for more than minimal harm, isolated | The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards. · F-0842 |
Citations from standard inspections stayed about the same across the last two inspection cycles (4 → 5).
All bars start at zero. Exact values and supporting details remain below.
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2023 | 8 | 0 | D |
| 2024 | 4 | 0 | D |
| 2025 | 5 | 0 | F |
| 2026 | 2 | 0 | D |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
How to file a complaint about care →
No fines or payment denials in the published 3-year window.
What these staffing numbers mean →
All bars start at zero. Exact values and supporting details remain below.
| Measure | This facility | Indiana avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 2.73 | 3.42 | 3.95 | bottom 12% in Indiana; bottom 7% in the U.S. |
| Registered Nurse hours | 0.69 | 0.62 | 0.69 | top 30% in Indiana; top 37% in the U.S. |
| Weekend total nurse staffing | 2.30 | 3.01 | 3.50 | bottom 7% in Indiana; bottom 5% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.47 | 0.47 | 0.48 | top 37% in Indiana; top 36% in the U.S. |
| Total nursing staff turnover (%) | 33.3 | 45.9 | 45.8 | top 14% in Indiana; top 20% in the U.S. |
| RN turnover (%) | 22.2 | 40.4 | 42.9 | top 17% in Indiana; top 17% in the U.S. |
Hours are per resident per day for the most recent quarter of payroll data in this CMS release (2026-08-01) — the same quarter for every facility — case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.16, RN 0.80, weekend 2.66.Comparing with Medicare Care Compare? Care Compare shows the raw figure (3.16 here, displayed there as hours and minutes), not the adjusted one above. Both are correct; they answer different questions. Staffing rating: 3/5.
Note: CMS combines facility-reported resident assessments (MDS) with claims-based measures. These are different sources from on-site inspection findings. Read the measures alongside inspection and staffing records; a high QM rating does not establish that a home is safe.
Quality measures rating: 5/5 · long-stay residents: 5/5 · short-stay residents: 5/5
Price evidence · separate from quality
No verified facility-specific private-pay price is available in our data for Glen Oaks Health Campus. CMS inspection and staffing records do not tell us what this home will charge you.
Use a written private-pay quote. This worksheet adds only the amounts you enter; it does not calculate Medicare, Medicaid or insurance benefits.
Formula: (room rate + daily extras) × days + one-time charges. A 30-day scenario is not a calendar-month quote. Refundable deposits, rate changes and charges you omit are not automatically included. Entries are not saved or sent to our server.
Understand who pays for care · How we handle price evidence · Report an incorrect price
How to read ownership records →
Ownership records as published by CMS on 2026-08-01. CMS records when an owner joined but not when they left. Listed here and no longer involved? Tell us →
For profit - Corporation
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Henry County Memorial Hospital | Organization | 5% or Greater Direct Ownership Interest | 100% | 05/01/2015 |
| Barney, Leigh | Individual | General Partnership Interest | NOT APPLICABLE | 12/01/2015 |
| Carter, Amy | Individual | Operational/Managerial Control | NOT APPLICABLE | 04/15/2025 |
| Carter, Amy | Individual | ADP of the SNF | NOT APPLICABLE | 04/15/2025 |
| Davis, David | Individual | General Partnership Interest | NOT APPLICABLE | 12/31/2019 |
| Dynes, Sheldon | Individual | Trustee of the SNF | NOT APPLICABLE | 01/01/2013 |
| Nelson, Tammy | Individual | Operational/Managerial Control | NOT APPLICABLE | 05/16/2024 |
| Nelson, Tammy | Individual | ADP of the SNF | NOT APPLICABLE | 05/16/2024 |
| Pidgeon, John | Individual | Trustee of the SNF | NOT APPLICABLE | 01/01/2013 |
| Ring, Brian | Individual | Operational/Managerial Control | NOT APPLICABLE | 08/01/2022 |
| Shore, Marion | Individual | Trustee of the SNF | NOT APPLICABLE | 01/01/2013 |
| Trilogy Healthcare Operations of New Castle, LLC | Organization | Operational/Managerial Control | NOT APPLICABLE | 05/01/2015 |
| Ware, Deborah | Individual | Trustee of the SNF | NOT APPLICABLE | 08/27/2021 |
All 13 owning or managing parties CMS has on file are shown — none excluded.
CMS lists this facility under the chain Trilogy Health Services — 123 facilities in the current records. Chain membership says who operates these homes. It says nothing about how any individual one of them was inspected; each has its own record.
Listed by state, then facility name — not a ranking. Showing 8 of the 122 others, continuing from this facility's own place in that list.
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Hickory Creek at New Castle | 3.0 mi | New Castle, IN | ★★☆☆☆ | 3/5 | |
| Stonebrooke Rehabilitation Center | 3.1 mi | New Castle, IN | ★★★☆☆ | 3/5 | |
| Waters of New Castle, the | 3.2 mi | New Castle, IN | ★★★☆☆ | 3/5 | |
| Willows of New Castle | 3.2 mi | New Castle, IN | ★★☆☆☆ | 3/5 | |
| Middletown Nursing and Rehabilitation Center | 13.0 mi | Middletown, IN | ★★★★☆ | 3/5 | |
| Waters of Middletown Skilled Nursing Facility, the | 13.6 mi | Middletown, IN | ★★★★☆ | 4/5 | |
| Waters of Chesterfield Skilled Nursing Facility | 18.1 mi | Chesterfield, IN | ★★★★☆ | 4/5 | |
| Rawlins House Health & Living Community | 19.4 mi | Pendleton, IN | ★★★★★ | 4/5 | |
| Yorktown Manor | 19.5 mi | Yorktown, IN | ★★★★☆ | 4/5 | |
| Waters Edge Village | 19.6 mi | Muncie, IN | ★★★★☆ | 3/5 | |
| Flatrock River Lodge | 19.7 mi | Rushville, IN | ★★★☆☆ | 4/5 | |
| Waters of Rushville Skilled Nursing Facility, the | 19.7 mi | Rushville, IN | ★★☆☆☆ | 2/5 |
Facility data as of CMS processing date 2026-08-01. CCN 155759.
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