Hickory Creek at New Castle

Name: Hickory Creek at New Castle
Address: 901 N 16TH STREET, New Castle, IN, 47362, US
Telephone: 7655294695

901 N 16th Street, New Castle, IN 47362 · Henry County · 36 certified beds · avg 31 residents/day · certified since Jun 1, 1992

Part of chain: AMERICAN SENIOR COMMUNITIES (90 facilities, chain avg rating 3.9★)

3/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

2.91

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★☆☆3/5 · CMS overall rating: 2/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (16)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
May 29, 2026	D · Potential for harm, one-off	The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. · from a complaint
May 29, 2026	D · Potential for harm, one-off	The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint
May 29, 2026	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
May 29, 2026	D · Potential for harm, one-off	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it.
May 29, 2026	D · Potential for harm, one-off	The facility did not provide safe and appropriate pain management for a resident who needed it.
May 29, 2026	D · Potential for harm, one-off	The facility did not keep residents' medications free from unnecessary drugs. Residents should only take medicines they truly need, at the right dose, for a clear reason.
Aug 12, 2025	D · Potential for harm, one-off	The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. · from a complaint
Aug 12, 2025	D · Potential for harm, one-off	The facility did not provide necessary behavioral health care and services — support for residents' mental and emotional wellbeing, including conditions like depression and anxiety. · from a complaint
Aug 12, 2025	D · Potential for harm, one-off	The facility did not provide the social services residents need — such as counseling, help with adjustment, or connecting to outside resources — to achieve the best possible quality of life. · from a complaint
May 8, 2025	F · Potential for harm, facility-wide	The facility did not have a registered nurse on duty at least 8 hours a day, or did not have a registered nurse serving full-time as director of nursing.
May 8, 2025	D · Potential for harm, one-off	The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights.
May 8, 2025	D · Potential for harm, one-off	The facility did not make reasonable adjustments to fit each resident's individual needs and preferences — things like call buttons within reach, preferred wake-up times, or accessible room setups.
May 8, 2025	D · Potential for harm, one-off	The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own.
May 8, 2025	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Apr 5, 2024	F · Potential for harm, facility-wide	The facility did not have a registered nurse on duty at least 8 hours a day, or did not have a registered nurse serving full-time as director of nursing.
Apr 5, 2024	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.

Inspection trend by year

Citations from standard inspections stayed about the same across the last two inspection cycles (5 → 6).

Year	Citations	Worst severity that year
2024	2	F
2025	8	F
2026	6	D

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Indiana avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	2.91	3.42	3.95	bottom 22% in Indiana; bottom 11% in the U.S.
Registered Nurse hours	0.45	0.62	0.69	bottom 27% in Indiana; bottom 29% in the U.S.
Weekend total nurse staffing	2.67	3.01	3.50	bottom 32% in Indiana; bottom 15% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.36	0.47	0.48	bottom 38% in Indiana; bottom 45% in the U.S.
Total nursing staff turnover (%)	69.4	45.9	45.8	bottom 3% in Indiana; bottom 6% in the U.S.
RN turnover (%)	0.0	40.4	42.9	—

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.55, RN 0.54, weekend 3.25. Staffing rating: 1/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 3/5 · long-stay residents: 3/5 · short-stay residents: —/5

Who owns this facility

Non profit - Other

Owner / manager	Type	Role	Stake	Since
Henry County Memorial Hospital	Organization	5% or Greater Direct Ownership Interest	100%	08/01/2013
American Senior Communities LLC	Organization	Operational/Managerial Control	NOT APPLICABLE	03/01/2021
American Senior Communities LLC	Organization	ADP of the SNF	NOT APPLICABLE	03/24/2025
Chies, Steven	Individual	Managing Control - Governing Body	NOT APPLICABLE	03/01/2021
Dice, Mark	Individual	Operational/Managerial Control	NOT APPLICABLE	06/01/2023
Dice, Mark	Individual	ADP of the SNF	NOT APPLICABLE	06/01/2023
Dynes, Sheldon	Individual	Managing Control - Governing Body	NOT APPLICABLE	01/01/2013
Dynes, Sheldon	Individual	Trustee of the SNF	NOT APPLICABLE	01/01/2013
Henry County Memorial Hospital	Organization	ADP of the SNF	NOT APPLICABLE	05/07/2025
Hiltz, Jeffrey	Individual	Operational/Managerial Control	NOT APPLICABLE	01/01/2024
Hiltz, Jeffrey	Individual	ADP of the SNF	NOT APPLICABLE	03/24/2025
Jackson, Blake	Individual	Managing Control - Governing Body	NOT APPLICABLE	03/01/2021
Jackson, Ethan	Individual	Managing Control - Governing Body	NOT APPLICABLE	03/01/2021
Jackson, Mark	Individual	Managing Control - Governing Body	NOT APPLICABLE	03/01/2021
Jackson, Michael	Individual	Managing Control - Governing Body	NOT APPLICABLE	05/14/2024
Jackson, Wessley	Individual	Managing Control - Governing Body	NOT APPLICABLE	03/01/2021
Justice, David	Individual	Managing Control - Governing Body	NOT APPLICABLE	03/01/2021
Kelsey, Donna	Individual	Managing Control - Governing Body	NOT APPLICABLE	07/18/2024
Pidgeon, John	Individual	Managing Control - Governing Body	NOT APPLICABLE	01/01/2013
Pidgeon, John	Individual	Trustee of the SNF	NOT APPLICABLE	01/01/2013

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"Tell me about this abuse or neglect citation — what happened, and what specific changes did you make afterward?"
"When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
"Can you show me an example care plan, and how are families included when it's created and updated?"
"How many residents here use oxygen or breathing equipment, and who checks that equipment each shift?"
"How do you assess and manage residents' pain, especially for those who have trouble communicating?"
"How often is each resident's medication list reviewed, and who decides when a drug can be reduced or stopped?"
"What mental health services do you provide on-site, and who delivers them?"
"Who provides social services here, and how would they support my family member's emotional and social needs?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
Stonebrooke Rehabilitation Center	0.1 mi	New Castle, IN	★★★☆☆	3/5
Waters of New Castle, the	0.2 mi	New Castle, IN	★★★☆☆	3/5
Willows of New Castle	0.2 mi	New Castle, IN	★★☆☆☆	3/5
Glen Oaks Health Campus	3.0 mi	New Castle, IN	★★★★☆	3/5
Middletown Nursing and Rehabilitation Center	12.2 mi	Middletown, IN	★★★★☆	3/5
Waters of Middletown Skilled Nursing Facility, the	12.6 mi	Middletown, IN	★★★★☆	4/5
Waters of Chesterfield Skilled Nursing Facility	17.2 mi	Chesterfield, IN	★★★★☆	4/5
Waters Edge Village	17.2 mi	Muncie, IN	★★★★☆	3/5
Yorktown Manor	17.4 mi	Yorktown, IN	★★★★☆	4/5
Cardinal Care Strategies	17.6 mi	Muncie, IN	★☆☆☆☆	1/5	abuseSFF
Brookside Care Strategies	17.8 mi	Muncie, IN		—/5	abuseSFF
Woodlands the	17.8 mi	Muncie, IN	★★☆☆☆	2/5

Compare this facility with the 3 closest →

All facilities in New Castle →

Facility data as of CMS processing date 2026-08-01. CCN 155459.

The Care File

Visit checklist — Hickory Creek at New Castle

901 N 16th Street, New Castle, IN 47362 · 7655294695

Health inspection rating 3/5 · CMS overall 2/5· Fines (3y): $0

Questions for the administrator:

☐ "Tell me about this abuse or neglect citation — what happened, and what specific changes did you make afterward?"
☐ "When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
☐ "Can you show me an example care plan, and how are families included when it's created and updated?"
☐ "How many residents here use oxygen or breathing equipment, and who checks that equipment each shift?"
☐ "How do you assess and manage residents' pain, especially for those who have trouble communicating?"
☐ "How often is each resident's medication list reviewed, and who decides when a drug can be reduced or stopped?"
☐ "What mental health services do you provide on-site, and who delivers them?"
☐ "Who provides social services here, and how would they support my family member's emotional and social needs?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 155459 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)