How to file a complaint about care →
No fines or payment denials in the published 3-year window.
1000 N 16th St, New Castle, IN 47362 (opens Google Maps) · Henry County · (765) 521-1420· 66 certified beds · avg 59 residents/day · certified since Aug 12, 1987 · Medicare and Medicaid certified
Certified for both programmes. Certification means the facility can bill Medicaid — it does not mean a Medicaid-funded bed is free right now, so ask directly. Who pays for nursing home care →
Part of chain: INFINITY HEALTHCARE CONSULTING (69 facilities, chain avg rating 2.0★)
New to these records? How to read an inspection report →
Health inspection rating: ★★★☆☆3/5 · CMS overall rating: 3/5 · how star ratings work →
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and quality measures from resident assessments and claims.
▲ Actual harm, isolated · Apr 14, 2026 · F-0689 · triggered by a complaint
The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Why it matters: This is one of the most common citations and directly relates to falls and injuries, which can be devastating for older adults.
Severity (G): Actual harm was cited, below immediate jeopardy. The scope was isolated: limited residents, staff, or locations were affected. Scope describes the extent of the deficiency, not whether it happened on previous inspections.
Showing the latest 3 of 12 inspection findings. Open the full record below to read every finding.
The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint F-0689
The facility did not keep residents free from significant medication errors — such as giving the wrong drug, the wrong dose, or missing a critical medication. · from a complaint F-0760
The facility did not make reasonable adjustments to fit each resident's individual needs and preferences — things like call buttons within reach, preferred wake-up times, or accessible room setups. F-0558
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed — that window is CMS's, not ours. Within it, every citation CMS publishes for this facility is listed here: none excluded.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Apr 14, 2026 | ▲ G · Actual harm, isolated | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint · F-0689 |
| Feb 17, 2026 | D · Potential for more than minimal harm, isolated | The facility did not keep residents free from significant medication errors — such as giving the wrong drug, the wrong dose, or missing a critical medication. · from a complaint · F-0760 |
| Jan 16, 2026 | D · Potential for more than minimal harm, isolated | The facility did not make reasonable adjustments to fit each resident's individual needs and preferences — things like call buttons within reach, preferred wake-up times, or accessible room setups. · F-0558 |
| Jan 16, 2026 | D · Potential for more than minimal harm, isolated | The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it. · F-0695 |
| Jan 16, 2026 | D · Potential for more than minimal harm, isolated | The facility did not provide safe and appropriate pain management for a resident who needed it. · F-0697 |
| Jan 16, 2026 | D · Potential for more than minimal harm, isolated | The facility did not keep residents' medications free from unnecessary drugs. Residents should only take medicines they truly need, at the right dose, for a clear reason. · F-0757 |
| May 1, 2024 | D · Potential for more than minimal harm, isolated | The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives. · from a complaint · F-0641 |
| Sep 29, 2023 | D · Potential for more than minimal harm, isolated | The facility did not make reasonable adjustments to fit each resident's individual needs and preferences — things like call buttons within reach, preferred wake-up times, or accessible room setups. · F-0558 |
| Sep 29, 2023 | D · Potential for more than minimal harm, isolated | The facility did not keep residents' personal and medical information private and confidential. · F-0583 |
| Sep 29, 2023 | D · Potential for more than minimal harm, isolated | The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives. · F-0641 |
| Sep 29, 2023 | D · Potential for more than minimal harm, isolated | The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. · F-0656 |
| Sep 29, 2023 | D · Potential for more than minimal harm, isolated | The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · F-0684 |
All bars start at zero. Exact values and supporting details remain below.
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2023 | 5 | 0 | D |
| 2024 | 1 | 0 | D |
| 2026 | 6 | 1 | G ▲ |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
How to file a complaint about care →
No fines or payment denials in the published 3-year window.
What these staffing numbers mean →
All bars start at zero. Exact values and supporting details remain below.
| Measure | This facility | Indiana avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 2.49 | 3.42 | 3.95 | bottom 3% in Indiana; bottom 3% in the U.S. |
| Registered Nurse hours | 0.47 | 0.62 | 0.69 | bottom 32% in Indiana; bottom 34% in the U.S. |
| Weekend total nurse staffing | 2.20 | 3.01 | 3.50 | bottom 5% in Indiana; bottom 4% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.50 | 0.47 | 0.48 | top 33% in Indiana; top 33% in the U.S. |
| Total nursing staff turnover (%) | 24.5 | 45.9 | 45.8 | top 4% in Indiana; top 6% in the U.S. |
| RN turnover (%) | 0.0 | 40.4 | 42.9 | top 1% in Indiana; top 1% in the U.S. |
Hours are per resident per day for the most recent quarter of payroll data in this CMS release (2026-08-01) — the same quarter for every facility — case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.26, RN 0.62, weekend 2.88.Comparing with Medicare Care Compare? Care Compare shows the raw figure (3.26 here, displayed there as hours and minutes), not the adjusted one above. Both are correct; they answer different questions. Staffing rating: 2/5.
Note: CMS combines facility-reported resident assessments (MDS) with claims-based measures. These are different sources from on-site inspection findings. Read the measures alongside inspection and staffing records; a high QM rating does not establish that a home is safe.
Quality measures rating: 4/5 · long-stay residents: 5/5 · short-stay residents: 2/5
Price evidence · separate from quality
No verified facility-specific private-pay price is available in our data for Waters of New Castle, the. CMS inspection and staffing records do not tell us what this home will charge you.
Use a written private-pay quote. This worksheet adds only the amounts you enter; it does not calculate Medicare, Medicaid or insurance benefits.
Formula: (room rate + daily extras) × days + one-time charges. A 30-day scenario is not a calendar-month quote. Refundable deposits, rate changes and charges you omit are not automatically included. Entries are not saved or sent to our server.
Understand who pays for care · How we handle price evidence · Report an incorrect price
How to read ownership records →
Ownership records as published by CMS on 2026-08-01. CMS records when an owner joined but not when they left. Listed here and no longer involved? Tell us →
Non profit - Corporation
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Henry County Memorial Hospital | Organization | 5% or Greater Direct Ownership Interest | 100% | 10/01/2020 |
| Alcorn, Kari | Individual | Contracted Managing Employee | NOT APPLICABLE | 10/01/2020 |
| Dynes, Sheldon | Individual | Corporate Director | NOT APPLICABLE | 10/01/2020 |
| French, Benjamin | Individual | Corporate Director | NOT APPLICABLE | 10/01/2020 |
| Janssen, Paul | Individual | Corporate Officer | NOT APPLICABLE | 10/01/2020 |
| Pidgeon, John | Individual | Corporate Director | NOT APPLICABLE | 10/01/2020 |
| Shore, Marion | Individual | Corporate Director | NOT APPLICABLE | 10/01/2020 |
| The Waters of New Castle II | Organization | Operational/Managerial Control | NOT APPLICABLE | 10/01/2020 |
All 8 owning or managing parties CMS has on file are shown — none excluded.
CMS lists this facility under the chain Infinity Healthcare Consulting — 69 facilities in the current records. Chain membership says who operates these homes. It says nothing about how any individual one of them was inspected; each has its own record.
Listed by state, then facility name — not a ranking. Showing 8 of the 68 others, continuing from this facility's own place in that list.
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Stonebrooke Rehabilitation Center | 0.1 mi | New Castle, IN | ★★★☆☆ | 3/5 | |
| Hickory Creek at New Castle | 0.2 mi | New Castle, IN | ★★☆☆☆ | 3/5 | |
| Willows of New Castle | 0.2 mi | New Castle, IN | ★★☆☆☆ | 3/5 | |
| Glen Oaks Health Campus | 3.2 mi | New Castle, IN | ★★★★☆ | 3/5 | |
| Middletown Nursing and Rehabilitation Center | 12.1 mi | Middletown, IN | ★★★★☆ | 3/5 | |
| Waters of Middletown Skilled Nursing Facility, the | 12.5 mi | Middletown, IN | ★★★★☆ | 4/5 | |
| Waters Edge Village | 17.0 mi | Muncie, IN | ★★★★☆ | 3/5 | |
| Waters of Chesterfield Skilled Nursing Facility | 17.1 mi | Chesterfield, IN | ★★★★☆ | 4/5 | |
| Yorktown Manor | 17.3 mi | Yorktown, IN | ★★★★☆ | 4/5 | |
| Cardinal Care Strategies | 17.4 mi | Muncie, IN | ★☆☆☆☆ | 1/5 | abuseSFF |
| Brookside Care Strategies | 17.6 mi | Muncie, IN | —/5 | abuseSFF | |
| Woodlands the | 17.6 mi | Muncie, IN | ★★☆☆☆ | 2/5 |
Facility data as of CMS processing date 2026-08-01. CCN 155304.
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