Waters of New Castle, the

Name: Waters of New Castle, the
Address: 1000 N 16TH ST, New Castle, IN, 47362, US
Telephone: 7655211420

1000 N 16th St, New Castle, IN 47362 · Henry County · 66 certified beds · avg 59 residents/day · certified since Aug 12, 1987

Part of chain: INFINITY HEALTHCARE CONSULTING (69 facilities, chain avg rating 2.0★)

3/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

2.49

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★☆☆3/5 · CMS overall rating: 3/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

Most serious findings (actual harm or immediate jeopardy)

▲ Actual harm, one-off · Apr 14, 2026 · F-0689 · triggered by a complaint

The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.

Why it matters: This is one of the most common citations and directly relates to falls and injuries, which can be devastating for older adults.

Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.

All citations in the current public record (12)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Apr 14, 2026	▲ G · Actual harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint
Feb 17, 2026	D · Potential for harm, one-off	The facility did not keep residents free from significant medication errors — such as giving the wrong drug, the wrong dose, or missing a critical medication. · from a complaint
Jan 16, 2026	D · Potential for harm, one-off	The facility did not make reasonable adjustments to fit each resident's individual needs and preferences — things like call buttons within reach, preferred wake-up times, or accessible room setups.
Jan 16, 2026	D · Potential for harm, one-off	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it.
Jan 16, 2026	D · Potential for harm, one-off	The facility did not provide safe and appropriate pain management for a resident who needed it.
Jan 16, 2026	D · Potential for harm, one-off	The facility did not keep residents' medications free from unnecessary drugs. Residents should only take medicines they truly need, at the right dose, for a clear reason.
May 1, 2024	D · Potential for harm, one-off	The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives. · from a complaint
Sep 29, 2023	D · Potential for harm, one-off	The facility did not make reasonable adjustments to fit each resident's individual needs and preferences — things like call buttons within reach, preferred wake-up times, or accessible room setups.
Sep 29, 2023	D · Potential for harm, one-off	The facility did not keep residents' personal and medical information private and confidential.
Sep 29, 2023	D · Potential for harm, one-off	The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives.
Sep 29, 2023	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
Sep 29, 2023	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.

Inspection trend by year

Year	Citations	Serious (G–L)	Worst severity that year
2023	5	0	D
2024	1	0	D
2026	6	1	G ▲

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Indiana avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	2.49	3.42	3.95	bottom 3% in Indiana; bottom 3% in the U.S.
Registered Nurse hours	0.47	0.62	0.69	bottom 32% in Indiana; bottom 34% in the U.S.
Weekend total nurse staffing	2.20	3.01	3.50	bottom 5% in Indiana; bottom 4% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.50	0.47	0.48	top 33% in Indiana; top 33% in the U.S.
Total nursing staff turnover (%)	24.5	45.9	45.8	top 4% in Indiana; top 6% in the U.S.
RN turnover (%)	0.0	40.4	42.9	top 1% in Indiana; top 1% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.26, RN 0.62, weekend 2.88. Staffing rating: 2/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 4/5 · long-stay residents: 5/5 · short-stay residents: 2/5

Who owns this facility

Non profit - Corporation

Owner / manager	Type	Role	Stake	Since
Henry County Memorial Hospital	Organization	5% or Greater Direct Ownership Interest	100%	10/01/2020
Alcorn, Kari	Individual	Contracted Managing Employee	NOT APPLICABLE	10/01/2020
Dynes, Sheldon	Individual	Corporate Director	NOT APPLICABLE	10/01/2020
French, Benjamin	Individual	Corporate Director	NOT APPLICABLE	10/01/2020
Janssen, Paul	Individual	Corporate Officer	NOT APPLICABLE	10/01/2020
Pidgeon, John	Individual	Corporate Director	NOT APPLICABLE	10/01/2020
Shore, Marion	Individual	Corporate Director	NOT APPLICABLE	10/01/2020
The Waters of New Castle II	Organization	Operational/Managerial Control	NOT APPLICABLE	10/01/2020

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
"What systems do you use to prevent medication errors, and what happens when one occurs?"
"Can you give me examples of how you adjust daily routines and room setups to fit each resident's preferences?"
"How many residents here use oxygen or breathing equipment, and who checks that equipment each shift?"
"How do you assess and manage residents' pain, especially for those who have trouble communicating?"
"How often is each resident's medication list reviewed, and who decides when a drug can be reduced or stopped?"
"Who completes resident assessments here, and how do you check them for accuracy?"
"How do you protect residents' privacy, both in their medical records and in day-to-day care?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
Stonebrooke Rehabilitation Center	0.1 mi	New Castle, IN	★★★☆☆	3/5
Hickory Creek at New Castle	0.2 mi	New Castle, IN	★★☆☆☆	3/5
Willows of New Castle	0.2 mi	New Castle, IN	★★☆☆☆	3/5
Glen Oaks Health Campus	3.2 mi	New Castle, IN	★★★★☆	3/5
Middletown Nursing and Rehabilitation Center	12.1 mi	Middletown, IN	★★★★☆	3/5
Waters of Middletown Skilled Nursing Facility, the	12.5 mi	Middletown, IN	★★★★☆	4/5
Waters Edge Village	17.0 mi	Muncie, IN	★★★★☆	3/5
Waters of Chesterfield Skilled Nursing Facility	17.1 mi	Chesterfield, IN	★★★★☆	4/5
Yorktown Manor	17.3 mi	Yorktown, IN	★★★★☆	4/5
Cardinal Care Strategies	17.4 mi	Muncie, IN	★☆☆☆☆	1/5	abuseSFF
Brookside Care Strategies	17.6 mi	Muncie, IN		—/5	abuseSFF
Woodlands the	17.6 mi	Muncie, IN	★★☆☆☆	2/5

Compare this facility with the 3 closest →

All facilities in New Castle →

Facility data as of CMS processing date 2026-08-01. CCN 155304.

The Care File

Visit checklist — Waters of New Castle, the

1000 N 16th St, New Castle, IN 47362 · 7655211420

Health inspection rating 3/5 · CMS overall 3/5· Fines (3y): $0

Most serious findings on record:

▲ Apr 14, 2026 (F-0689, Actual harm, one-off): The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.

Questions for the administrator:

☐ "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
☐ "What systems do you use to prevent medication errors, and what happens when one occurs?"
☐ "Can you give me examples of how you adjust daily routines and room setups to fit each resident's preferences?"
☐ "How many residents here use oxygen or breathing equipment, and who checks that equipment each shift?"
☐ "How do you assess and manage residents' pain, especially for those who have trouble communicating?"
☐ "How often is each resident's medication list reviewed, and who decides when a drug can be reduced or stopped?"
☐ "Who completes resident assessments here, and how do you check them for accuracy?"
☐ "How do you protect residents' privacy, both in their medical records and in day-to-day care?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 155304 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)