Glen Oaks Health Campus

Name: Glen Oaks Health Campus
Address: 601 W CR 200 S, New Castle, IN, 47362, US
Telephone: 7655295796

601 W Cr 200 S, New Castle, IN 47362 · Henry County · 68 certified beds · avg 52 residents/day · certified since Oct 11, 2006

Part of chain: TRILOGY HEALTH SERVICES (123 facilities, chain avg rating 4.2★)

3/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

2.73

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★☆☆3/5 · CMS overall rating: 4/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (19)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Apr 28, 2026	D · Potential for harm, one-off	The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint
Apr 28, 2026	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint
Nov 25, 2025	F · Potential for harm, facility-wide	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Nov 25, 2025	E · Potential for harm, repeated	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Nov 25, 2025	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Nov 25, 2025	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Nov 25, 2025	D · Potential for harm, one-off	The facility did not provide necessary behavioral health care and services — support for residents' mental and emotional wellbeing, including conditions like depression and anxiety.
Aug 13, 2024	D · Potential for harm, one-off	The facility did not make reasonable adjustments to fit each resident's individual needs and preferences — things like call buttons within reach, preferred wake-up times, or accessible room setups.
Aug 13, 2024	D · Potential for harm, one-off	The facility did not honor residents' right to voice complaints without discrimination or retaliation, or did not have a working complaint process that resolves issues promptly.
Aug 13, 2024	D · Potential for harm, one-off	The facility did not provide the care needed to maintain or improve residents' movement and flexibility — such as range-of-motion exercises — leading to avoidable decline.
Aug 13, 2024	D · Potential for harm, one-off	The facility did not provide enough food and fluids to keep residents healthy, such as preventing unplanned weight loss or dehydration.
Jun 16, 2023	D · Potential for harm, one-off	The facility did not treat residents with respect and dignity, or did not let them keep and use their own personal belongings.
Jun 16, 2023	D · Potential for harm, one-off	The facility did not make reasonable adjustments to fit each resident's individual needs and preferences — things like call buttons within reach, preferred wake-up times, or accessible room setups.
Jun 16, 2023	D · Potential for harm, one-off	The facility did not provide activities that meet residents' needs and interests. Nursing homes must offer meaningful activity programs, not just leave residents idle.
Jun 16, 2023	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Jun 16, 2023	D · Potential for harm, one-off	The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving.
Jun 16, 2023	D · Potential for harm, one-off	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it.
Jun 16, 2023	D · Potential for harm, one-off	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
Jun 16, 2023	D · Potential for harm, one-off	The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards.

Inspection trend by year

Citations from standard inspections stayed about the same across the last two inspection cycles (4 → 5).

Year	Citations	Worst severity that year
2023	8	D
2024	4	D
2025	5	F
2026	2	D

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Indiana avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	2.73	3.42	3.95	bottom 12% in Indiana; bottom 7% in the U.S.
Registered Nurse hours	0.69	0.62	0.69	top 30% in Indiana; top 37% in the U.S.
Weekend total nurse staffing	2.30	3.01	3.50	bottom 7% in Indiana; bottom 5% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.47	0.47	0.48	top 37% in Indiana; top 36% in the U.S.
Total nursing staff turnover (%)	33.3	45.9	45.8	top 14% in Indiana; top 20% in the U.S.
RN turnover (%)	22.2	40.4	42.9	top 17% in Indiana; top 17% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.16, RN 0.80, weekend 2.66. Staffing rating: 3/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 5/5 · long-stay residents: 5/5 · short-stay residents: 5/5

Who owns this facility

For profit - Corporation

Owner / manager	Type	Role	Stake	Since
Henry County Memorial Hospital	Organization	5% or Greater Direct Ownership Interest	100%	05/01/2015
Barney, Leigh	Individual	General Partnership Interest	NOT APPLICABLE	12/01/2015
Carter, Amy	Individual	Operational/Managerial Control	NOT APPLICABLE	04/15/2025
Carter, Amy	Individual	ADP of the SNF	NOT APPLICABLE	04/15/2025
Davis, David	Individual	General Partnership Interest	NOT APPLICABLE	12/31/2019
Dynes, Sheldon	Individual	Trustee of the SNF	NOT APPLICABLE	01/01/2013
Nelson, Tammy	Individual	Operational/Managerial Control	NOT APPLICABLE	05/16/2024
Nelson, Tammy	Individual	ADP of the SNF	NOT APPLICABLE	05/16/2024
Pidgeon, John	Individual	Trustee of the SNF	NOT APPLICABLE	01/01/2013
Ring, Brian	Individual	Operational/Managerial Control	NOT APPLICABLE	08/01/2022
Shore, Marion	Individual	Trustee of the SNF	NOT APPLICABLE	01/01/2013
Trilogy Healthcare Operations of New Castle, LLC	Organization	Operational/Managerial Control	NOT APPLICABLE	05/01/2015
Ware, Deborah	Individual	Trustee of the SNF	NOT APPLICABLE	08/27/2021

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
"What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
"What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
"Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
"How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
"What mental health services do you provide on-site, and who delivers them?"
"Can you give me examples of how you adjust daily routines and room setups to fit each resident's preferences?"
"Walk me through what happens when a resident or family files a grievance — who responds and how fast?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection
Hickory Creek at New Castle	3.0 mi	New Castle, IN	★★☆☆☆	3/5
Stonebrooke Rehabilitation Center	3.1 mi	New Castle, IN	★★★☆☆	3/5
Waters of New Castle, the	3.2 mi	New Castle, IN	★★★☆☆	3/5
Willows of New Castle	3.2 mi	New Castle, IN	★★☆☆☆	3/5
Middletown Nursing and Rehabilitation Center	13.0 mi	Middletown, IN	★★★★☆	3/5
Waters of Middletown Skilled Nursing Facility, the	13.6 mi	Middletown, IN	★★★★☆	4/5
Waters of Chesterfield Skilled Nursing Facility	18.1 mi	Chesterfield, IN	★★★★☆	4/5
Rawlins House Health & Living Community	19.4 mi	Pendleton, IN	★★★★★	4/5
Yorktown Manor	19.5 mi	Yorktown, IN	★★★★☆	4/5
Waters Edge Village	19.6 mi	Muncie, IN	★★★★☆	3/5
Flatrock River Lodge	19.7 mi	Rushville, IN	★★★☆☆	4/5
Waters of Rushville Skilled Nursing Facility, the	19.7 mi	Rushville, IN	★★☆☆☆	2/5

Compare this facility with the 3 closest →

All facilities in New Castle →

Facility data as of CMS processing date 2026-08-01. CCN 155759.

The Care File

Visit checklist — Glen Oaks Health Campus

601 W Cr 200 S, New Castle, IN 47362 · 7655295796

Health inspection rating 3/5 · CMS overall 4/5· Fines (3y): $0

Questions for the administrator:

☐ "When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
☐ "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
☐ "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
☐ "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
☐ "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
☐ "What mental health services do you provide on-site, and who delivers them?"
☐ "Can you give me examples of how you adjust daily routines and room setups to fit each resident's preferences?"
☐ "Walk me through what happens when a resident or family files a grievance — who responds and how fast?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 155759 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)