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No fines or payment denials in the published 3-year window.
170 West Avenue, Brockport, NY 14420 (opens Google Maps) · Monroe County · (585) 395-6095· 120 certified beds · avg 105 residents/day · certified since Dec 1, 1976 · Medicare and Medicaid certified
Certified for both programmes. Certification means the facility can bill Medicaid — it does not mean a Medicaid-funded bed is free right now, so ask directly. Who pays for nursing home care →
Part of chain: ELDERWOOD (17 facilities, chain avg rating 2.5★)
New to these records? How to read an inspection report →
Health inspection rating: ★★★★☆4/5 · CMS overall rating: 4/5 · how star ratings work →
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and quality measures from resident assessments and claims.
Showing the latest 3 of 7 inspection findings. Open the full record below to read every finding.
The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own. · from a complaint F-0677
The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. F-0684
The facility did not help a resident get vision and hearing services — such as eye exams, glasses, hearing tests, or hearing aids. F-0685
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed — that window is CMS's, not ours. Within it, every citation CMS publishes for this facility is listed here: none excluded.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Apr 2, 2025 | E · Potential for more than minimal harm, pattern | The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own. · from a complaint · F-0677 |
| Apr 2, 2025 | D · Potential for more than minimal harm, isolated | The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · F-0684 |
| Apr 2, 2025 | D · Potential for more than minimal harm, isolated | The facility did not help a resident get vision and hearing services — such as eye exams, glasses, hearing tests, or hearing aids. · F-0685 |
| Apr 2, 2025 | D · Potential for more than minimal harm, isolated | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · F-0880 |
| Jan 8, 2025 | D · Potential for more than minimal harm, isolated | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint · F-0689 |
| Jul 13, 2023 | E · Potential for more than minimal harm, pattern | The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. · F-0761 |
| Jul 13, 2023 | D · Potential for more than minimal harm, isolated | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · F-0689 |
Citations from standard inspections increased between the last two inspection cycles (2 → 4).
All bars start at zero. Exact values and supporting details remain below.
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2023 | 2 | 0 | E |
| 2025 | 5 | 0 | E |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
How to file a complaint about care →
No fines or payment denials in the published 3-year window.
What these staffing numbers mean →
All bars start at zero. Exact values and supporting details remain below.
| Measure | This facility | New York avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 2.90 | 3.58 | 3.95 | bottom 19% in New York; bottom 11% in the U.S. |
| Registered Nurse hours | 0.70 | 0.68 | 0.69 | top 32% in New York; top 36% in the U.S. |
| Weekend total nurse staffing | 2.34 | 3.13 | 3.50 | bottom 7% in New York; bottom 6% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.29 | 0.48 | 0.48 | bottom 36% in New York; bottom 29% in the U.S. |
| Total nursing staff turnover (%) | 68.5 | 40.3 | 45.8 | bottom 4% in New York; bottom 7% in the U.S. |
| RN turnover (%) | 66.7 | 39.8 | 42.9 | bottom 8% in New York; bottom 15% in the U.S. |
Hours are per resident per day for the most recent quarter of payroll data in this CMS release (2026-08-01) — the same quarter for every facility — case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 2.69, RN 0.65, weekend 2.17.Comparing with Medicare Care Compare? Care Compare shows the raw figure (2.69 here, displayed there as hours and minutes), not the adjusted one above. Both are correct; they answer different questions. Staffing rating: 1/5.
Note: CMS combines facility-reported resident assessments (MDS) with claims-based measures. These are different sources from on-site inspection findings. Read the measures alongside inspection and staffing records; a high QM rating does not establish that a home is safe.
Quality measures rating: 5/5 · long-stay residents: 3/5 · short-stay residents: 5/5
Price evidence · separate from quality
No verified facility-specific private-pay price is available in our data for Elderwood of Lakeside at Brockport. CMS inspection and staffing records do not tell us what this home will charge you.
Use a written private-pay quote. This worksheet adds only the amounts you enter; it does not calculate Medicare, Medicaid or insurance benefits.
Formula: (room rate + daily extras) × days + one-time charges. A 30-day scenario is not a calendar-month quote. Refundable deposits, rate changes and charges you omit are not automatically included. Entries are not saved or sent to our server.
Understand who pays for care · How we handle price evidence · Report an incorrect price
How to read ownership records →
Ownership records as published by CMS on 2026-08-01. CMS records when an owner joined but not when they left. Listed here and no longer involved? Tell us →
For profit - Limited Liability company
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| 170 West Avenue Operating Holdco LLC | Organization | 5% or Greater Direct Ownership Interest | 100% | 05/05/2016 |
| Cole, Warren | Individual | 5% or Greater Indirect Ownership Interest | 50% | 05/06/2016 |
| Rubin, Jeffrey | Individual | 5% or Greater Indirect Ownership Interest | 50% | 05/06/2016 |
| Cole, Warren | Individual | Corporate Officer | NOT APPLICABLE | 05/06/2016 |
| Cole, Warren | Individual | Operational/Managerial Control | NOT APPLICABLE | 05/06/2016 |
| Klinetob, Kimberly | Individual | W-2 Managing Employee | NOT APPLICABLE | 11/01/2017 |
| Quillard, Philip | Individual | Operational/Managerial Control | NOT APPLICABLE | 05/06/2016 |
| Rubin, Jeffrey | Individual | Corporate Officer | NOT APPLICABLE | 05/06/2016 |
| Rubin, Jeffrey | Individual | Operational/Managerial Control | NOT APPLICABLE | 05/06/2016 |
All 9 owning or managing parties CMS has on file are shown — none excluded.
CMS lists this facility under the chain Elderwood — 17 facilities in the current records. Chain membership says who operates these homes. It says nothing about how any individual one of them was inspected; each has its own record.
Listed by state, then facility name — not a ranking. Showing 8 of the 16 others, continuing from this facility's own place in that list.
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Wedgewood Nursing and Rehabilitation Center | 7.5 mi | Spencerport, NY | ★★☆☆☆ | 2/5 | |
| Park Ridge Nursing Home | 12.4 mi | Rochester, NY | ★★★★★ | 4/5 | |
| Hamilton Manor Nursing Home | 12.5 mi | Rochester, NY | ★★★★☆ | 4/5 | |
| Latta Road Nursing Home West | 14.1 mi | Rochester, NY | ★★★★★ | 5/5 | |
| Latta Road Nursing Home East | 14.1 mi | Rochester, NY | ★★★☆☆ | 3/5 | |
| Waterview Heights Rehabilitation and Nursing Cente | 14.1 mi | Rochester, NY | —/5 | SFF | |
| Rochester Center for Rehabilitation and Nursing | 14.5 mi | Rochester, NY | ★☆☆☆☆ | 1/5 | |
| Edna Tina Wilson Living Center | 14.5 mi | Rochester, NY | ★★★★★ | 5/5 | |
| Unity Living Center | 16.3 mi | Rochester, NY | ★★★☆☆ | 2/5 | |
| The Brook at High Falls Nursing Home and Rehabilit | 16.6 mi | Rochester, NY | ★★☆☆☆ | 2/5 | |
| Leroy Village Green Residential Health C F, INC | 17.4 mi | Leroy, NY | ★★★★★ | 5/5 | |
| Church Home of the Protestant Episcopal Church | 17.6 mi | Rochester, NY | ★★★☆☆ | 3/5 |
Compare this facility with the 3 closest →
CMS records place this facility in Monroe, NY — 32 certified facilities there. These are outside the 20-mile list above, or far enough down it not to appear.
Listed by facility name — not a ranking. Homes already in the table above are not repeated here.
Facility data as of CMS processing date 2026-08-01. CCN 335569.
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