Elderwood of Lakeside at Brockport
170 West Avenue, Brockport, NY 14420 · Monroe County · 120 certified beds · avg 105 residents/day · certified since Dec 1, 1976
Part of chain: ELDERWOOD (17 facilities, chain avg rating 2.5★)
What health inspectors found (on-site government inspections — the most independent evidence available)
Health inspection rating: ★★★★☆4/5 · CMS overall rating: 4/5
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.
All citations in the current public record (7)
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Apr 2, 2025 | E · Potential for harm, repeated | The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own. · from a complaint |
| Apr 2, 2025 | D · Potential for harm, one-off | The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. |
| Apr 2, 2025 | D · Potential for harm, one-off | The facility did not help a resident get vision and hearing services — such as eye exams, glasses, hearing tests, or hearing aids. |
| Apr 2, 2025 | D · Potential for harm, one-off | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. |
| Jan 8, 2025 | D · Potential for harm, one-off | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint |
| Jul 13, 2023 | E · Potential for harm, repeated | The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. |
| Jul 13, 2023 | D · Potential for harm, one-off | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. |
Inspection trend by year
Citations from standard inspections increased between the last two inspection cycles (2 → 4).
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2023 | 2 | 0 | E |
| 2025 | 5 | 0 | E |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
No fines or payment denials in the published 3-year window.
Nurse staffing (from payroll records, adjusted for how much care residents need)
| Measure | This facility | New York avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 2.90 | 3.58 | 3.95 | bottom 19% in New York; bottom 11% in the U.S. |
| Registered Nurse hours | 0.70 | 0.68 | 0.69 | top 32% in New York; top 36% in the U.S. |
| Weekend total nurse staffing | 2.34 | 3.13 | 3.50 | bottom 7% in New York; bottom 6% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.29 | 0.48 | 0.48 | bottom 36% in New York; bottom 29% in the U.S. |
| Total nursing staff turnover (%) | 68.5 | 40.3 | 45.8 | bottom 4% in New York; bottom 7% in the U.S. |
| RN turnover (%) | 66.7 | 39.8 | 42.9 | bottom 8% in New York; bottom 15% in the U.S. |
Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 2.69, RN 0.65, weekend 2.17. Staffing rating: 1/5.
Self-reported quality measures
Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.
Quality measures rating: 5/5 · long-stay residents: 3/5 · short-stay residents: 5/5
Who owns this facility
For profit - Limited Liability company
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| 170 West Avenue Operating Holdco LLC | Organization | 5% or Greater Direct Ownership Interest | 100% | 05/05/2016 |
| Cole, Warren | Individual | 5% or Greater Indirect Ownership Interest | 50% | 05/06/2016 |
| Rubin, Jeffrey | Individual | 5% or Greater Indirect Ownership Interest | 50% | 05/06/2016 |
| Cole, Warren | Individual | Corporate Officer | NOT APPLICABLE | 05/06/2016 |
| Cole, Warren | Individual | Operational/Managerial Control | NOT APPLICABLE | 05/06/2016 |
| Klinetob, Kimberly | Individual | W-2 Managing Employee | NOT APPLICABLE | 11/01/2017 |
| Quillard, Philip | Individual | Operational/Managerial Control | NOT APPLICABLE | 05/06/2016 |
| Rubin, Jeffrey | Individual | Corporate Officer | NOT APPLICABLE | 05/06/2016 |
| Rubin, Jeffrey | Individual | Operational/Managerial Control | NOT APPLICABLE | 05/06/2016 |
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "How many aides are on each shift, and how do you make sure every resident gets timely help with bathing, dressing, and meals?"
- "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
- "How do you arrange eye and hearing care for residents, including appointments and equipment like glasses or hearing aids?"
- "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
- "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
- "Can you show me how medications are stored and secured on the units, including controlled drugs?"
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the results and plan of correction from your most recent state inspection?"
Nearby facilities (within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Wedgewood Nursing and Rehabilitation Center | 7.5 mi | Spencerport, NY | ★★☆☆☆ | 2/5 | |
| Park Ridge Nursing Home | 12.4 mi | Rochester, NY | ★★★★★ | 4/5 | |
| Hamilton Manor Nursing Home | 12.5 mi | Rochester, NY | ★★★★☆ | 4/5 | |
| Latta Road Nursing Home West | 14.1 mi | Rochester, NY | ★★★★★ | 5/5 | |
| Latta Road Nursing Home East | 14.1 mi | Rochester, NY | ★★★☆☆ | 3/5 | |
| Waterview Heights Rehabilitation and Nursing Cente | 14.1 mi | Rochester, NY | —/5 | SFF | |
| Rochester Center for Rehabilitation and Nursing | 14.5 mi | Rochester, NY | ★☆☆☆☆ | 1/5 | |
| Edna Tina Wilson Living Center | 14.5 mi | Rochester, NY | ★★★★★ | 5/5 | |
| Unity Living Center | 16.3 mi | Rochester, NY | ★★★☆☆ | 2/5 | |
| The Brook at High Falls Nursing Home and Rehabilit | 16.6 mi | Rochester, NY | ★★☆☆☆ | 2/5 | |
| Leroy Village Green Residential Health C F, INC | 17.4 mi | Leroy, NY | ★★★★★ | 5/5 | |
| Church Home of the Protestant Episcopal Church | 17.6 mi | Rochester, NY | ★★★☆☆ | 3/5 |
Compare this facility with the 3 closest →
Facility data as of CMS processing date 2026-08-01. CCN 335569.