Elderwood at Hamburg

Name: Elderwood at Hamburg
Address: 5775 Maelou Drive, Hamburg, NY, 14075, US
Telephone: 7166482820

5775 Maelou Drive, Hamburg, NY 14075 · Erie County · 166 certified beds · avg 129 residents/day · certified since Jan 21, 1985

Part of chain: ELDERWOOD (17 facilities, chain avg rating 2.5★)

3/5

Health inspection rating (on-site)

Serious findings on record

$16,900

Fines, last 3 years

2.98

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★☆☆3/5 · CMS overall rating: 3/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

Most serious findings (actual harm or immediate jeopardy)

▲ Actual harm, one-off · Jan 22, 2026 · F-0689 · triggered by a complaint

The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.

Why it matters: This is one of the most common citations and directly relates to falls and injuries, which can be devastating for older adults.

Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.

Corrected: Feb 23, 2026 (Deficient, Provider has date of correction)

All citations in the current public record (15)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Jan 22, 2026	▲ G · Actual harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint
Jan 22, 2026	D · Potential for harm, one-off	The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow. · from a complaint
Aug 28, 2025	D · Potential for harm, one-off	The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint
Jun 4, 2025	D · Potential for harm, one-off	The facility did not honor residents' right to make their own choices about their daily lives, such as when to wake up, what to eat, or how to spend their time.
Jun 4, 2025	D · Potential for harm, one-off	The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own.
Jun 4, 2025	D · Potential for harm, one-off	The facility did not provide appropriate care related to bladder and bowel needs — including care for residents who use catheters and steps to prevent urinary tract infections.
Jun 4, 2025	D · Potential for harm, one-off	The facility did not provide safe and appropriate pain management for a resident who needed it.
Oct 3, 2023	D · Potential for harm, one-off	The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights.
Oct 3, 2023	D · Potential for harm, one-off	The facility used physical restraints — devices that limit a resident's movement — when they weren't needed for medical treatment.
Oct 3, 2023	D · Potential for harm, one-off	The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own. · from a complaint
Oct 3, 2023	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint
Oct 3, 2023	D · Potential for harm, one-off	The facility's medication error rate was 5 percent or higher — meaning too many doses were given incorrectly, such as the wrong drug, dose, or time.
Oct 3, 2023	B · Minimal risk, repeated	The facility did not post its nurse staffing information every day. Nursing homes must publicly display how many nurses and aides are on duty each day.
Oct 13, 2021	D · Potential for harm, one-off	The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own.
Oct 13, 2021	B · Minimal risk, repeated	The facility did not serve food and drinks that were appetizing, attractive, and at a safe and pleasant temperature.

Inspection trend by year

Citations from standard inspections decreased between the last two inspection cycles (6 → 4).

Year	Citations	Serious (G–L)	Worst severity that year
2021	2	0	D
2023	6	0	D
2025	5	0	D
2026	2	1	G ▲

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

1 fine totaling $16,900.

Date	Type	Amount / length
Jan 22, 2026	Fine	$16,900

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	New York avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	2.98	3.58	3.95	bottom 25% in New York; bottom 13% in the U.S.
Registered Nurse hours	0.72	0.68	0.69	top 29% in New York; top 34% in the U.S.
Weekend total nurse staffing	2.51	3.13	3.50	bottom 16% in New York; bottom 10% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.44	0.48	0.48	top 35% in New York; top 42% in the U.S.
Total nursing staff turnover (%)	71.7	40.3	45.8	bottom 3% in New York; bottom 5% in the U.S.
RN turnover (%)	59.3	39.8	42.9	bottom 13% in New York; bottom 23% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.02, RN 0.74, weekend 2.54. Staffing rating: 2/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 3/5 · long-stay residents: 3/5 · short-stay residents: 4/5

Who owns this facility

For profit - Limited Liability company

Owner / manager	Type	Role	Stake	Since
Cole, Warren	Individual	5% or Greater Direct Ownership Interest	50%	10/14/2011
Rubin, Jeffrey	Individual	5% or Greater Direct Ownership Interest	50%	10/14/2011
Cole, Warren	Individual	Operational/Managerial Control	NOT APPLICABLE	10/14/2011
Rubin, Jeffrey	Individual	Operational/Managerial Control	NOT APPLICABLE	10/14/2011
Setlock, Shane	Individual	W-2 Managing Employee	NOT APPLICABLE	01/01/2022

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
"Can you tell me what this citation involved and what steps you took to bring care back up to standard?"
"When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
"What choices do residents have over their daily schedule, like meal times, bathing, and activities?"
"How many aides are on each shift, and how do you make sure every resident gets timely help with bathing, dressing, and meals?"
"How do you care for residents with incontinence or catheters, and what do you do to prevent urinary tract infections?"
"How do you assess and manage residents' pain, especially for those who have trouble communicating?"
"Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
Autumn View Health Care Facility L L C	0.4 mi	Hamburg, NY	★★★★★	5/5
Father Baker Manor	4.0 mi	Orchard Park, NY	★★★★★	5/5
Fox Run at Orchard Park	4.8 mi	Orchard Park, NY	★★★★★	5/5
Mercy Hospital Skilled Nursing Facility	6.1 mi	Lackawanna, NY	★★★★★	4/5
Eden Rehabilitation Nursing Center	6.4 mi	Eden, NY	★★★★★	5/5
Safire Rehabilitation of Southtowns, L L C	6.5 mi	Buffalo, NY	★★☆☆☆	2/5
Seneca Health Care Center	7.4 mi	West Seneca, NY	★★★☆☆	3/5
Garden Gate Health Care Facility	10.2 mi	Cheektowaga, NY	★★☆☆☆	2/5
Absolut Center for Nursing and Rehabilitation at a	10.7 mi	East Aurora, NY	★★★☆☆	3/5
Ellicott Center for Rehabilitation and Nursing	11.0 mi	Buffalo, NY	★☆☆☆☆	1/5
Elderwood at Cheektowaga	11.3 mi	Cheektowaga, NY	★☆☆☆☆	1/5
Highpointe on Michigan Health Care Facility	11.3 mi	Buffalo, NY	★★☆☆☆	1/5	abuse

Compare this facility with the 3 closest →

All facilities in Hamburg →

Facility data as of CMS processing date 2026-08-01. CCN 335679.

The Care File

Visit checklist — Elderwood at Hamburg

5775 Maelou Drive, Hamburg, NY 14075 · 7166482820

Health inspection rating 3/5 · CMS overall 3/5· Fines (3y): $16,900

Most serious findings on record:

▲ Jan 22, 2026 (F-0689, Actual harm, one-off): The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.

Questions for the administrator:

☐ "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
☐ "Can you tell me what this citation involved and what steps you took to bring care back up to standard?"
☐ "When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
☐ "What choices do residents have over their daily schedule, like meal times, bathing, and activities?"
☐ "How many aides are on each shift, and how do you make sure every resident gets timely help with bathing, dressing, and meals?"
☐ "How do you care for residents with incontinence or catheters, and what do you do to prevent urinary tract infections?"
☐ "How do you assess and manage residents' pain, especially for those who have trouble communicating?"
☐ "Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 335679 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)