Highlands Living Center

Name: Highlands Living Center
Address: 500 Hahnemann Trail, Pittsford, NY, 14534, US
Telephone: 5853831700

500 Hahnemann Trail, Pittsford, NY 14534 · Monroe County · 122 certified beds · avg 115 residents/day · certified since Jul 10, 1995

2/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

3.86

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★☆☆☆2/5 · CMS overall rating: 2/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (19)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
May 28, 2026	D · Potential for harm, one-off	The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint
May 28, 2026	D · Potential for harm, one-off	The facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do. · from a complaint
Feb 19, 2025	E · Potential for harm, repeated	The facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do.
Feb 19, 2025	E · Potential for harm, repeated	The facility did not have a working call system — the button or cord residents use to summon help — in each resident's bathroom and bathing area.
Feb 19, 2025	E · Potential for harm, repeated	The facility did not keep its building and grounds safe, functional, clean, and comfortable for residents, staff, and visitors.
Feb 19, 2025	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
Feb 19, 2025	D · Potential for harm, one-off	The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own.
Feb 19, 2025	D · Potential for harm, one-off	The facility's medication error rate was 5 percent or higher — meaning too many doses were given incorrectly, such as the wrong drug, dose, or time.
Feb 19, 2025	D · Potential for harm, one-off	The facility did not keep residents free from significant medication errors — such as giving the wrong drug, the wrong dose, or missing a critical medication.
Feb 19, 2025	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Jun 9, 2023	E · Potential for harm, repeated	The facility did not provide enough food and fluids to keep residents healthy, such as preventing unplanned weight loss or dehydration.
Jun 9, 2023	E · Potential for harm, repeated	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Jun 9, 2023	E · Potential for harm, repeated	The facility was not properly licensed, or did not operate in compliance with federal, state, and local laws, regulations, and accepted professional standards.
Jun 9, 2023	E · Potential for harm, repeated	The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards.
Jun 9, 2023	D · Potential for harm, one-off	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it.
Jun 9, 2023	D · Potential for harm, one-off	The facility did not provide or arrange dental services for its residents. Nursing homes are responsible for making sure residents can get dental care.
Sep 2, 2021	E · Potential for harm, repeated	The facility did not report COVID-19 data to residents and their families as required. Facilities must keep residents and families informed about COVID-19 cases.
Sep 2, 2021	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Sep 2, 2021	B · Minimal risk, repeated	The facility did not post its nurse staffing information every day. Nursing homes must publicly display how many nurses and aides are on duty each day.

Inspection trend by year

Citations from standard inspections increased between the last two inspection cycles (6 → 8).

Year	Citations	Worst severity that year
2021	3	E
2023	6	E
2025	8	E
2026	2	D

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	New York avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	3.86	3.58	3.95	top 31% in New York; top 46% in the U.S.
Registered Nurse hours	0.49	0.68	0.69	bottom 34% in New York; bottom 37% in the U.S.
Weekend total nurse staffing	3.27	3.13	3.50	top 34% in New York; bottom 45% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.23	0.48	0.48	bottom 21% in New York; bottom 17% in the U.S.
Total nursing staff turnover (%)	60.3	40.3	45.8	bottom 11% in New York; bottom 16% in the U.S.
RN turnover (%)	57.1	39.8	42.9	bottom 17% in New York; bottom 26% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.55, RN 0.45, weekend 3.01. Staffing rating: 2/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 2/5 · long-stay residents: 3/5 · short-stay residents: 1/5

Who owns this facility

Non profit - Corporation

Owner / manager	Type	Role	Stake	Since
Busari, Samuel	Individual	Corporate Officer	NOT APPLICABLE	07/14/2021
Busari, Samuel	Individual	Operational/Managerial Control	NOT APPLICABLE	07/14/2021
Busari, Samuel	Individual	ADP of the SNF	NOT APPLICABLE	03/04/2025
Garrett, Elizabeth	Individual	Corporate Officer	NOT APPLICABLE	01/01/2011
Hall, William	Individual	Corporate Officer	NOT APPLICABLE	01/01/2011
Latella, Robert	Individual	Corporate Officer	NOT APPLICABLE	01/01/2011
Magee, Robbie	Individual	Corporate Officer	NOT APPLICABLE	01/01/2011
McCann, Robert	Individual	Corporate Officer	NOT APPLICABLE	10/01/2012
Nicholas, Nirmala	Individual	Operational/Managerial Control	NOT APPLICABLE	07/07/2003
Nicholas, Nirmala	Individual	ADP of the SNF	NOT APPLICABLE	03/04/2025
Riordan, Michael	Individual	Corporate Officer	NOT APPLICABLE	01/01/2011
Strong Partners Healthsystem, INC	Organization	Operational/Managerial Control	NOT APPLICABLE	03/16/1995
Strong Partners Healthsystem, INC	Organization	Trustee of the SNF	NOT APPLICABLE	03/16/1995
Strong Partners Healthsystem, INC	Organization	ADP of the SNF	NOT APPLICABLE	03/04/2025
Vanstrydonck, Gerald	Individual	Corporate Officer	NOT APPLICABLE	01/01/2011
Yale, Elizabeth	Individual	Corporate Officer	NOT APPLICABLE	07/31/2023
Yale, Elizabeth	Individual	ADP of the SNF	NOT APPLICABLE	12/23/2024

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
"If someone reports suspected abuse or neglect here, what happens in the first 24 hours?"
"Can you show me the call buttons in the bathrooms and bathing areas, and tell me your average response time when one is pressed?"
"Can we tour the whole building today, including resident bathrooms and common areas, not just the lobby?"
"Can you show me an example care plan, and how are families included when it's created and updated?"
"How many aides are on each shift, and how do you make sure every resident gets timely help with bathing, dressing, and meals?"
"What is your current medication error rate, and what have you changed to bring errors down?"
"What systems do you use to prevent medication errors, and what happens when one occurs?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection
Penfield Place	3.1 mi	Penfield, NY	★★★★★	5/5
The Friendly Home	3.1 mi	Rochester, NY	★★★★☆	3/5
Crest Manor Living and Rehabilitation Center	3.2 mi	Fairport, NY	★☆☆☆☆	1/5
Fairport Rehabilitation and Nursing Center	3.3 mi	Fairport, NY	★★☆☆☆	2/5
Aaron Manor Rehabilitation and Nursing Center	3.4 mi	Fairport, NY	★★★★★	4/5
Jewish Home of Rochester	4.2 mi	Rochester, NY	★★★★★	4/5
Blossom Health Care Center INC.	4.9 mi	Rochester, NY	★☆☆☆☆	2/5
The Highlands at Brighton	5.1 mi	Rochester, NY	★★★☆☆	3/5
The Brightonian, INC	5.1 mi	Rochester, NY	★★★★★	5/5
Woodside Manor Nursing Home INC	5.3 mi	Rochester, NY	★★★★☆	4/5
The Hurlbut	5.8 mi	Rochester, NY	★★☆☆☆	3/5
Monroe Community Hospital	6.2 mi	Rochester, NY	★☆☆☆☆	1/5

Compare this facility with the 3 closest →

All facilities in Pittsford →

Facility data as of CMS processing date 2026-08-01. CCN 335786.

The Care File

Visit checklist — Highlands Living Center

500 Hahnemann Trail, Pittsford, NY 14534 · 5853831700

Health inspection rating 2/5 · CMS overall 2/5· Fines (3y): $0

Questions for the administrator:

☐ "When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
☐ "If someone reports suspected abuse or neglect here, what happens in the first 24 hours?"
☐ "Can you show me the call buttons in the bathrooms and bathing areas, and tell me your average response time when one is pressed?"
☐ "Can we tour the whole building today, including resident bathrooms and common areas, not just the lobby?"
☐ "Can you show me an example care plan, and how are families included when it's created and updated?"
☐ "How many aides are on each shift, and how do you make sure every resident gets timely help with bathing, dressing, and meals?"
☐ "What is your current medication error rate, and what have you changed to bring errors down?"
☐ "What systems do you use to prevent medication errors, and what happens when one occurs?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 335786 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)