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Complete Care at Southpointe
4500 W. Loomis Rd., Greenfield, WI 53220 (opens Google Maps) · Milwaukee County · (414) 325-5300· 174 certified beds · avg 98 residents/day · certified since Sep 10, 1996 · Medicare and Medicaid certified
Certified for both programmes. Certification means the facility can bill Medicaid — it does not mean a Medicaid-funded bed is free right now, so ask directly. Who pays for nursing home care →
Part of chain: COMPLETE CARE (85 facilities, chain avg rating 3.1★)
2/5
Health inspection rating (on-site)
inspected Mar 12, 2026
4
Serious findings on record
most recent Mar 12, 2026
$0
Fines, last 3 years
3.13
Nurse hours/resident/day (adjusted)
Every record stays on this page.
What health inspectors found (on-site government inspections — the most independent evidence available)
New to these records? How to read an inspection report →
Health inspection rating: ★★☆☆☆2/5 · CMS overall rating: 3/5 · how star ratings work →
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and quality measures from resident assessments and claims.
Most serious findings (actual harm or immediate jeopardy)
▲ Immediate jeopardy, isolated · Aug 17, 2023 · F-0686 · triggered by a complaint
The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving.
▲ Immediate jeopardy, isolated · Aug 17, 2023 · F-0686 · triggered by a complaint
The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving.
Why it matters: Bedsores are painful, can become deeply infected, and in serious cases can be life-threatening.
Severity (J): Immediate jeopardy to resident health or safety was cited. The scope was isolated: limited residents, staff, or locations were affected. Scope describes the extent of the deficiency, not whether it happened on previous inspections.
Corrected: Sep 13, 2023 (Deficient, Provider has date of correction)
▲ Immediate jeopardy, isolated · Aug 17, 2023 · F-0689 · triggered by a complaint
The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
▲ Immediate jeopardy, isolated · Aug 17, 2023 · F-0689 · triggered by a complaint
The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Why it matters: This is one of the most common citations and directly relates to falls and injuries, which can be devastating for older adults.
Severity (J): Immediate jeopardy to resident health or safety was cited. The scope was isolated: limited residents, staff, or locations were affected. Scope describes the extent of the deficiency, not whether it happened on previous inspections.
Corrected: Sep 13, 2023 (Deficient, Provider has date of correction)
▲ Actual harm, isolated · Mar 12, 2026 · F-0686
The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving.
▲ Actual harm, isolated · Mar 12, 2026 · F-0686
The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving.
Why it matters: Bedsores are painful, can become deeply infected, and in serious cases can be life-threatening.
Severity (G): Actual harm was cited, below immediate jeopardy. The scope was isolated: limited residents, staff, or locations were affected. Scope describes the extent of the deficiency, not whether it happened on previous inspections.
Corrected: Apr 5, 2026 (Deficient, Provider has date of correction)
▲ Actual harm, isolated · Aug 17, 2023 · F-0692 · triggered by a complaint
The facility did not provide enough food and fluids to keep residents healthy, such as preventing unplanned weight loss or dehydration.
▲ Actual harm, isolated · Aug 17, 2023 · F-0692 · triggered by a complaint
The facility did not provide enough food and fluids to keep residents healthy, such as preventing unplanned weight loss or dehydration.
Why it matters: Malnutrition and dehydration can quickly weaken a resident and lead to serious complications.
Severity (G): Actual harm was cited, below immediate jeopardy. The scope was isolated: limited residents, staff, or locations were affected. Scope describes the extent of the deficiency, not whether it happened on previous inspections.
Corrected: Sep 13, 2023 (Deficient, Provider has date of correction)
Inspection findings in the public record
Showing the latest 3 of 17 inspection findings. Open the full record below to read every finding.
The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving. F-0686
The facility did not electronically submit complete and accurate staffing information to the government, based on payroll and other verifiable records. F-0851
The facility did not develop and follow policies and procedures to prevent abuse, neglect, and theft. These written safeguards are the foundation of resident protection. · from a complaint F-0607
View all 17 inspection findingsShow only the latest 3 findings
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed — that window is CMS's, not ours. Within it, every citation CMS publishes for this facility is listed here: none excluded.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Mar 12, 2026 | ▲ G · Actual harm, isolated | The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving. · F-0686 |
| Mar 12, 2026 | F · Potential for more than minimal harm, widespread | The facility did not electronically submit complete and accurate staffing information to the government, based on payroll and other verifiable records. · F-0851 |
| Mar 12, 2026 | E · Potential for more than minimal harm, pattern | The facility did not develop and follow policies and procedures to prevent abuse, neglect, and theft. These written safeguards are the foundation of resident protection. · from a complaint · F-0607 |
| Mar 12, 2026 | E · Potential for more than minimal harm, pattern | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. · F-0812 |
| Mar 12, 2026 | D · Potential for more than minimal harm, isolated | The facility did not protect residents from misuse of their belongings or money — this is called misappropriation, and it includes theft or improper use of a resident's property or funds. · F-0602 |
| Mar 12, 2026 | D · Potential for more than minimal harm, isolated | The facility did not provide the care needed to maintain or improve residents' movement and flexibility — such as range-of-motion exercises — leading to avoidable decline. · F-0688 |
| Mar 12, 2026 | C · Potential for minimal harm, widespread | The facility did not provide required paperwork or notices about a resident's needs, their right to appeal a transfer or discharge, or the facility's bed-hold policy (how long a bed is saved during a hospital stay). · F-0628 |
| Oct 17, 2024 | D · Potential for more than minimal harm, isolated | The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives. · F-0641 |
| Oct 17, 2024 | D · Potential for more than minimal harm, isolated | The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. · F-0656 |
| Aug 17, 2023 | ▲ J · Immediate jeopardy, isolated | The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving. · from a complaint · F-0686 |
| Aug 17, 2023 | ▲ J · Immediate jeopardy, isolated | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint · F-0689 |
| Aug 17, 2023 | ▲ G · Actual harm, isolated | The facility did not provide enough food and fluids to keep residents healthy, such as preventing unplanned weight loss or dehydration. · from a complaint · F-0692 |
| Aug 17, 2023 | F · Potential for more than minimal harm, widespread | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · F-0880 |
| Aug 17, 2023 | E · Potential for more than minimal harm, pattern | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. · F-0812 |
| Aug 17, 2023 | D · Potential for more than minimal harm, isolated | The facility did not provide appropriate care related to bladder and bowel needs — including care for residents who use catheters and steps to prevent urinary tract infections. · F-0690 |
| Aug 17, 2023 | D · Potential for more than minimal harm, isolated | The facility did not keep residents' medications free from unnecessary drugs. Residents should only take medicines they truly need, at the right dose, for a clear reason. · F-0757 |
| Aug 17, 2023 | C · Potential for minimal harm, widespread | The facility did not give residents (and their representatives and the ombudsman, a state advocate for residents) proper advance notice before a transfer or discharge, including information about their right to appeal. · F-0623 |
Inspection trend by year
Citations from standard inspections increased between the last two inspection cycles (2 → 7).
All citationsSerious citations (G–L)
2023
All citations: 8
Serious citations (G–L): 3
2024
All citations: 2
Serious citations (G–L): 0
2026
All citations: 7
Serious citations (G–L): 1
All bars start at zero. Exact values and supporting details remain below.
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2023 | 8 | 3 | J ▲ |
| 2024 | 2 | 0 | D |
| 2026 | 7 | 1 | G ▲ |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
Nurse staffing (from payroll records, adjusted for how much care residents need)
What these staffing numbers mean →
This facilityWisconsin averageU.S. average
Total nurse staffing (hours per resident per day)
This facility: 3.13
Wisconsin average: 4.29
U.S. average: 3.95
Registered Nurse hours
This facility: 0.60
Wisconsin average: 1.01
U.S. average: 0.69
Weekend total nurse staffing
This facility: 2.85
Wisconsin average: 3.84
U.S. average: 3.50
All bars start at zero. Exact values and supporting details remain below.
| Measure | This facility | Wisconsin avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 3.13 | 4.29 | 3.95 | bottom 9% in Wisconsin; bottom 19% in the U.S. |
| Registered Nurse hours | 0.60 | 1.01 | 0.69 | bottom 10% in Wisconsin; top 48% in the U.S. |
| Weekend total nurse staffing | 2.85 | 3.84 | 3.50 | bottom 12% in Wisconsin; bottom 23% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.50 | 0.68 | 0.48 | bottom 34% in Wisconsin; top 32% in the U.S. |
| Total nursing staff turnover (%) | 47.4 | 46.9 | 45.8 | bottom 47% in Wisconsin; bottom 43% in the U.S. |
| RN turnover (%) | 25.0 | 39.7 | 42.9 | top 24% in Wisconsin; top 20% in the U.S. |
Hours are per resident per day for the most recent quarter of payroll data in this CMS release (2026-08-01) — the same quarter for every facility — case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.70, RN 0.71, weekend 3.36.Comparing with Medicare Care Compare? Care Compare shows the raw figure (3.70 here, displayed there as hours and minutes), not the adjusted one above. Both are correct; they answer different questions. Staffing rating: 3/5.
Quality measures: assessments & claims
Note: CMS combines facility-reported resident assessments (MDS) with claims-based measures. These are different sources from on-site inspection findings. Read the measures alongside inspection and staffing records; a high QM rating does not establish that a home is safe.
Quality measures rating: 5/5 · long-stay residents: 5/5 · short-stay residents: 3/5
Costs & payment
Price evidence · separate from quality
No verified facility-specific private-pay price is available in our data for Complete Care at Southpointe. CMS inspection and staffing records do not tell us what this home will charge you.
Calculate a stay from a quote you receive
Use a written private-pay quote. This worksheet adds only the amounts you enter; it does not calculate Medicare, Medicaid or insurance benefits.
Formula: (room rate + daily extras) × days + one-time charges. A 30-day scenario is not a calendar-month quote. Refundable deposits, rate changes and charges you omit are not automatically included. Entries are not saved or sent to our server.
Before you compare prices
- Request the room type, effective date and itemized daily rate in writing.
- Ask about therapy, medicines, supplies, care-level charges, deposits, refunds and annual increases.
- Confirm insurance or Medicaid eligibility and bed availability directly; certification alone does not guarantee either.
Understand who pays for care · How we handle price evidence · Report an incorrect price
Who owns this facility
How to read ownership records →
Ownership records as published by CMS on 2026-08-01. CMS records when an owner joined but not when they left. Listed here and no longer involved? Tell us →
For profit - Limited Liability company
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| PC Swi Holdco LLC | Organization | 5% or Greater Direct Ownership Interest | 100% | 06/01/2022 |
| PC Swi Topco LLC | Organization | 5% or Greater Indirect Ownership Interest | — | 06/01/2022 |
| SMS 2021 Trust | Organization | 5% or Greater Indirect Ownership Interest | — | 06/01/2022 |
| Stein, Shalom | Individual | Indirect Ownership Interest | NOT APPLICABLE | 06/01/2022 |
| Bielinski, Renee | Individual | Operational/Managerial Control | NOT APPLICABLE | 07/11/2025 |
| Bielinski, Renee | Individual | ADP of the SNF | NOT APPLICABLE | 07/11/2025 |
| Des Capital LLC | Organization | ADP of the SNF | NOT APPLICABLE | 06/01/2022 |
| Hellman, Yosef | Individual | Operational/Managerial Control | NOT APPLICABLE | 06/01/2022 |
| Hellman, Yosef | Individual | ADP of the SNF | NOT APPLICABLE | 06/01/2022 |
| JRK Investments LLC | Organization | ADP of the SNF | NOT APPLICABLE | 06/01/2022 |
| Kasombo, Esther | Individual | Operational/Managerial Control | NOT APPLICABLE | 07/11/2022 |
| Kasombo, Esther | Individual | ADP of the SNF | NOT APPLICABLE | 07/11/2022 |
| Klugman, Jacob | Individual | ADP of the SNF | NOT APPLICABLE | 06/01/2022 |
| Patel, Surendra | Individual | Operational/Managerial Control | NOT APPLICABLE | 08/07/2024 |
| Patel, Surendra | Individual | ADP of the SNF | NOT APPLICABLE | 08/07/2024 |
| Peace Capital Holdings II LLC | Organization | ADP of the SNF | NOT APPLICABLE | 06/01/2022 |
| Rieber, Rebecca | Individual | Operational/Managerial Control | NOT APPLICABLE | 07/25/2022 |
| Rieber, Rebecca | Individual | ADP of the SNF | NOT APPLICABLE | 07/25/2022 |
| SMS 2021 Trust | Organization | ADP of the SNF | NOT APPLICABLE | 06/01/2022 |
| Southpointe Propco LLC | Organization | ADP of the SNF | NOT APPLICABLE | 06/01/2022 |
Showing 20 of 27 parties CMS has on file for this facility; 7 are not displayed. The full list is in the CMS Ownership dataset.
Other facilities in the same chain
CMS lists this facility under the chain Complete Care — 85 facilities in the current records. Chain membership says who operates these homes. It says nothing about how any individual one of them was inspected; each has its own record.
- Complete Care at Dawnview LLC — Fort Ashby, WV · overall 4/5
- Complete Care at Oak Ridge LLC — Charleston, WV · overall 3/5
- Complete Care at Fox Hill — Vernon, CT · overall 2/5
- Complete Care at Glendale — Naugatuck, CT · overall 4/5
- Complete Care at Groton Regency — Groton, CT · overall 5/5
- Complete Care at Harrington Court — Colchester, CT · overall 2/5
- Complete Care at Kimberly Hall North — Windsor, CT · overall 1/5abuse
- Complete Care at Kimberly Hall-South — Windsor, CT · overall 4/5
Listed by state, then facility name — not a ranking. Showing 8 of the 84 others, continuing from this facility's own place in that list.
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "How do you prevent bedsores for residents who can't move themselves, and how often are at-risk residents repositioned?"
- "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
- "How do you monitor residents' weight and eating, and what happens when someone starts losing weight?"
- "How do your actual daily staffing levels compare to what's reported on Medicare's Care Compare website?"
- "What specific steps do you take to prevent abuse and neglect, and how are staff trained on them?"
- "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
- "What safeguards do you have to protect residents' money and belongings, and what happens when something goes missing?"
- "What do you do daily to keep residents moving, and how do you help residents at risk of losing mobility?"
Also worth asking anywhere
- "Your weekend nurse staffing is reported below the Wisconsin midpoint — how does the weekend schedule differ from a weekday?"
- "Can I see the plan of correction for the findings in your most recent state inspection?"
- "CMS reports 47% total nursing staff turnover here — who on the care team has been with you longest?"
- "The ownership record on file lists 27 owning or managing parties — who makes the decisions about staffing levels?"
- "Can I visit again unannounced, at a mealtime or on a weekend?"
Nearby facilities (12 closest of 50 within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Greendale Park Nursing and Rehab | 0.8 mi | Greendale, WI | ★☆☆☆☆ | 1/5 | |
| Sunrise Health Services | 1.6 mi | Milwaukee, WI | ★★☆☆☆ | 2/5 | |
| Autumn Lake Healthcare at Greenfield | 1.7 mi | Milwaukee, WI | ★☆☆☆☆ | 1/5 | abuse |
| Maple Ridge Health Services | 1.8 mi | Milwaukee, WI | ★★☆☆☆ | 3/5 | |
| Wheaton Franciscan HC - Terrace at St Francis | 2.6 mi | Milwaukee, WI | ★☆☆☆☆ | 1/5 | |
| Clement Manor Health Care Center | 3.1 mi | Greenfield, WI | ★☆☆☆☆ | 1/5 | |
| Aria at Mitchell Manor | 3.1 mi | West Allis, WI | ★★★☆☆ | 3/5 | |
| Complete Care at Hales Corners | 3.2 mi | Hales Corners, WI | ★★★☆☆ | 3/5 | |
| Maplewood Center | 3.4 mi | West Allis, WI | ★☆☆☆☆ | 1/5 | |
| St Ann Health and Rehabilitation Center | 3.8 mi | Milwaukee, WI | ★★★★☆ | 4/5 | |
| Mercy Health Services | 4.0 mi | Milwaukee, WI | ★★★☆☆ | 3/5 | |
| St Francis Health Services | 4.5 mi | Saint Francis, WI | ★★★☆☆ | 3/5 |
Compare this facility with the 3 closest →
Other facilities in the same county
CMS records place this facility in Milwaukee, WI — 32 certified facilities there. These are outside the 20-mile list above, or far enough down it not to appear.
- Eastcastle PL Bradford Ter Conv Ctr — Milwaukee, WI · overall 5/5
- Edenbrook Lakeside — Milwaukee, WI · overall 1/5
- Jewish Home and Care Center — Milwaukee, WI · overall 1/5SFF
- Luther Manor — Milwaukee, WI · overall 1/5
- Lutheran Home — Wauwatosa, WI · overall 4/5
Listed by facility name — not a ranking. Homes already in the table above are not repeated here.
Facility data as of CMS processing date 2026-08-01. CCN 525604.
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