Mercy Health Services

Name: Mercy Health Services
Address: 2727 W MITCHELL ST, Milwaukee, WI, 53215, US
Telephone: 4143833699

2727 W Mitchell St, Milwaukee, WI 53215 · Milwaukee County · 60 certified beds · avg 44 residents/day · certified since Oct 8, 1988

Part of chain: NORTH SHORE HEALTHCARE (59 facilities, chain avg rating 2.7★)

3/5

Health inspection rating (on-site)

Serious findings on record

$47,753

Fines, last 3 years

3.68

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★☆☆3/5 · CMS overall rating: 3/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

Most serious findings (actual harm or immediate jeopardy)

▲ Actual harm, one-off · May 13, 2024 · F-0689 · triggered by a complaint

The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.

Why it matters: This is one of the most common citations and directly relates to falls and injuries, which can be devastating for older adults.

Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.

Corrected: Jun 7, 2024 (Deficient, Provider has date of correction)

▲ Actual harm, one-off · Feb 29, 2024 · F-0686

The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving.

Why it matters: Bedsores are painful, can become deeply infected, and in serious cases can be life-threatening.

Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.

Corrected: Apr 1, 2024 (Deficient, Provider has date of correction)

All citations in the current public record (32)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Mar 2, 2026	D · Potential for harm, one-off	The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards. · from a complaint
Dec 3, 2025	D · Potential for harm, one-off	The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. · from a complaint
Dec 3, 2025	D · Potential for harm, one-off	The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint
May 21, 2025	E · Potential for harm, repeated	The facility did not provide required paperwork or notices about a resident's needs, their right to appeal a transfer or discharge, or the facility's bed-hold policy (how long a bed is saved during a hospital stay).
May 21, 2025	D · Potential for harm, one-off	The facility did not keep residents' medications free from unnecessary drugs. Residents should only take medicines they truly need, at the right dose, for a clear reason. · from a complaint
May 21, 2025	D · Potential for harm, one-off	The facility did not prepare and serve food in a form that meets each resident's individual needs — for example, chopped, pureed, or softened food for residents with chewing or swallowing problems.
Sep 19, 2024	E · Potential for harm, repeated	The facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do. · from a complaint
Sep 19, 2024	D · Potential for harm, one-off	The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs. · from a complaint
Sep 19, 2024	D · Potential for harm, one-off	The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist. · from a complaint
Aug 5, 2024	D · Potential for harm, one-off	The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint
Aug 5, 2024	D · Potential for harm, one-off	The facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do. · from a complaint
May 13, 2024	▲ G · Actual harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint
Feb 29, 2024	▲ G · Actual harm, one-off	The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving.
Feb 29, 2024	D · Potential for harm, one-off	The facility did not honor residents' rights to request, refuse, or stop treatment, to decline participation in medical research, or to make an advance directive — a written statement of their wishes for future medical care. · from a complaint
Feb 29, 2024	D · Potential for harm, one-off	The facility used physical restraints — devices that limit a resident's movement — when they weren't needed for medical treatment. · from a complaint
Feb 29, 2024	D · Potential for harm, one-off	The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint
Feb 29, 2024	D · Potential for harm, one-off	The facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do. · from a complaint
Feb 29, 2024	D · Potential for harm, one-off	The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist.
Feb 29, 2024	D · Potential for harm, one-off	The facility did not try to gradually reduce doses of mood- and mind-altering medications or use non-drug approaches first, as required, or used 'as needed' psychiatric drugs without proper limits.
Feb 29, 2024	D · Potential for harm, one-off	The facility's medication error rate was 5 percent or higher — meaning too many doses were given incorrectly, such as the wrong drug, dose, or time.
Feb 29, 2024	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Dec 21, 2022	F · Potential for harm, facility-wide	The facility did not have a registered nurse on duty at least 8 hours a day, or did not have a registered nurse serving full-time as director of nursing.
Dec 21, 2022	F · Potential for harm, facility-wide	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Dec 21, 2022	F · Potential for harm, facility-wide	The facility did not make sure its nurse aides had the skills needed to care for residents, including training in dementia care and abuse prevention.
Dec 21, 2022	E · Potential for harm, repeated	The facility's medication error rate was 5 percent or higher — meaning too many doses were given incorrectly, such as the wrong drug, dose, or time.
Dec 21, 2022	D · Potential for harm, one-off	The facility did not allow residents to take their own medications when a clinical review showed they could do so safely. Residents have this right if their care team determines it's appropriate.
Dec 21, 2022	D · Potential for harm, one-off	The facility did not properly complete the required screening (called PASARR) that identifies whether a person entering a nursing home has a mental illness or intellectual disability and needs specialized services.
Dec 21, 2022	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
Dec 21, 2022	D · Potential for harm, one-off	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it.
Dec 21, 2022	D · Potential for harm, one-off	The facility did not provide safe, appropriate care for residents who need dialysis — the treatment that filters the blood when kidneys fail.
Dec 21, 2022	D · Potential for harm, one-off	The facility used bed rails without first trying safer alternatives, or without assessing the resident's safety risk, discussing the risks and benefits with the resident or family, getting consent, and installing the rails correctly.
Dec 21, 2022	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.

Inspection trend by year

Citations from standard inspections decreased between the last two inspection cycles (9 → 3).

Year	Citations	Serious (G–L)	Worst severity that year
2022	11	0	F
2024	15	2	G ▲
2025	5	0	E
2026	1	0	D

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

2 fines totaling $47,753.

Date	Type	Amount / length
May 13, 2024	Fine	$14,050
Feb 29, 2024	Fine	$33,703

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Wisconsin avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	3.68	4.29	3.95	bottom 33% in Wisconsin; bottom 46% in the U.S.
Registered Nurse hours	0.63	1.01	0.69	bottom 15% in Wisconsin; top 44% in the U.S.
Weekend total nurse staffing	3.24	3.84	3.50	bottom 31% in Wisconsin; bottom 44% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.34	0.68	0.48	bottom 9% in Wisconsin; bottom 41% in the U.S.
Total nursing staff turnover (%)	62.3	46.9	45.8	bottom 16% in Wisconsin; bottom 13% in the U.S.
RN turnover (%)	61.5	39.7	42.9	bottom 15% in Wisconsin; bottom 20% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.73, RN 0.64, weekend 3.29. Staffing rating: 2/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 2/5 · long-stay residents: 2/5 · short-stay residents: 3/5

Who owns this facility

For profit - Corporation

Owner / manager	Type	Role	Stake	Since
Mills, David	Individual	5% or Greater Indirect Ownership Interest	20%	06/29/2017
NSHF Operations LLC	Organization	5% or Greater Direct Ownership Interest	100%	07/24/2017
Baumann, Troy	Individual	Corporate Director	NOT APPLICABLE	06/29/2017
Baumann, Troy	Individual	Operational/Managerial Control	NOT APPLICABLE	10/01/2017
Baumann, Troy	Individual	ADP of the SNF	NOT APPLICABLE	10/01/2017
Belongia, Christina	Individual	Operational/Managerial Control	NOT APPLICABLE	11/01/2019
Belongia, Christina	Individual	ADP of the SNF	NOT APPLICABLE	11/01/2019
Chohan, Muniba	Individual	Operational/Managerial Control	NOT APPLICABLE	01/01/2023
Chohan, Muniba	Individual	ADP of the SNF	NOT APPLICABLE	01/01/2023
Cibc Bank USA	Organization	5% or Greater Security Interest	NOT APPLICABLE	12/31/2024
Cibc Bank USA	Organization	Operational/Managerial Control	NOT APPLICABLE	12/31/2024
Cliftonlarsonallen LLP	Organization	Operational/Managerial Control	NOT APPLICABLE	05/22/2018
Cliftonlarsonallen LLP	Organization	ADP of the SNF	NOT APPLICABLE	04/15/2025
Continuum Therapy Partners LLC	Organization	Operational/Managerial Control	NOT APPLICABLE	03/01/2025
Continuum Therapy Partners LLC	Organization	ADP of the SNF	NOT APPLICABLE	04/15/2025
Gee, Darren	Individual	Operational/Managerial Control	NOT APPLICABLE	11/30/2021
Gee, Darren	Individual	ADP of the SNF	NOT APPLICABLE	11/30/2021
Greer, Lauren	Individual	Operational/Managerial Control	NOT APPLICABLE	11/29/2023
Greer, Lauren	Individual	ADP of the SNF	NOT APPLICABLE	11/29/2023
Hoehn, Jeffrey	Individual	Corporate Director	NOT APPLICABLE	06/29/2017

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
"How do you prevent bedsores for residents who can't move themselves, and how often are at-risk residents repositioned?"
"How do you keep residents' medical records accurate, complete, and secure?"
"Tell me about this abuse or neglect citation — what happened, and what specific changes did you make afterward?"
"When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
"What written notices do we get before any transfer or discharge, and what is your bed-hold policy?"
"How often is each resident's medication list reviewed, and who decides when a drug can be reduced or stopped?"
"How do you handle residents who need modified food textures, and how do you make those meals appetizing?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
St Ann Health and Rehabilitation Center	0.4 mi	Milwaukee, WI	★★★★☆	4/5
Aria at Mitchell Manor	1.7 mi	West Allis, WI	★★★☆☆	3/5
Wheaton Franciscan HC - Terrace at St Francis	1.8 mi	Milwaukee, WI	★☆☆☆☆	1/5
Milwaukee Health and Rehab	2.2 mi	Milwaukee, WI	★★★★☆	4/5
Sunrise Health Services	2.4 mi	Milwaukee, WI	★★☆☆☆	2/5
Jewish Home and Care Center	3.6 mi	Milwaukee, WI	★☆☆☆☆	1/5	SFF
Resolve at West Allis Respiratory and Rehab	3.9 mi	West Allis, WI	★☆☆☆☆	1/5
Complete Care at Southpointe	3.9 mi	Greenfield, WI	★★★☆☆	2/5
Maplewood Center	4.0 mi	West Allis, WI	★☆☆☆☆	1/5
Saint Johns on the Lake	4.1 mi	Milwaukee, WI	★★★★☆	3/5

Compare this facility with the 3 closest →

All facilities in Milwaukee →

Facility data as of CMS processing date 2026-08-01. CCN 525414.

The Care File

Visit checklist — Mercy Health Services

2727 W Mitchell St, Milwaukee, WI 53215 · 4143833699

Health inspection rating 3/5 · CMS overall 3/5· Fines (3y): $47,753

Most serious findings on record:

▲ May 13, 2024 (F-0689, Actual harm, one-off): The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
▲ Feb 29, 2024 (F-0686, Actual harm, one-off): The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving.

Questions for the administrator:

☐ "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
☐ "How do you prevent bedsores for residents who can't move themselves, and how often are at-risk residents repositioned?"
☐ "How do you keep residents' medical records accurate, complete, and secure?"
☐ "Tell me about this abuse or neglect citation — what happened, and what specific changes did you make afterward?"
☐ "When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
☐ "What written notices do we get before any transfer or discharge, and what is your bed-hold policy?"
☐ "How often is each resident's medication list reviewed, and who decides when a drug can be reduced or stopped?"
☐ "How do you handle residents who need modified food textures, and how do you make those meals appetizing?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 525414 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)