Complete Care at Severna Park LLC

Name: Complete Care at Severna Park LLC
Address: 310 GENESIS WAY, Severna Park, MD, 21146, US
Telephone: 4105444220

310 Genesis Way, Severna Park, MD 21146 · Anne Arundel County · 138 certified beds · avg 119 residents/day · certified since Sep 1, 1982

Abuse citation flag (CMS)

Part of chain: COMPLETE CARE (85 facilities, chain avg rating 3.1★)

The abuse flag means inspectors cited this facility for abuse that caused harm to a resident within the past year, or potential for harm in each of the last two years. Source: CMS.

2/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

3.35

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★☆☆☆2/5 · CMS overall rating: 3/5

⚠ The most recent standard health inspection was more than 2 years ago — conditions may have changed.

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (67)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Jun 15, 2026	D · Potential for harm, one-off	The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. · from a complaint
Jun 15, 2026	D · Potential for harm, one-off	The facility did not protect residents from misuse of their belongings or money — this is called misappropriation, and it includes theft or improper use of a resident's property or funds. · from a complaint
Jun 15, 2026	D · Potential for harm, one-off	The facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do. · from a complaint
Jun 15, 2026	D · Potential for harm, one-off	The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow. · from a complaint
Jun 15, 2026	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · from a complaint
Jun 15, 2026	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint
Jun 15, 2026	D · Potential for harm, one-off	The facility did not provide appropriate care related to bladder and bowel needs — including care for residents who use catheters and steps to prevent urinary tract infections. · from a complaint
Jun 15, 2026	D · Potential for harm, one-off	The facility did not provide safe and appropriate pain management for a resident who needed it. · from a complaint
Jun 15, 2026	D · Potential for harm, one-off	The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist. · from a complaint
Jun 15, 2026	D · Potential for harm, one-off	The facility did not keep residents free from significant medication errors — such as giving the wrong drug, the wrong dose, or missing a critical medication. · from a complaint
Oct 24, 2025	E · Potential for harm, repeated	The facility did not make reasonable adjustments to fit each resident's individual needs and preferences — things like call buttons within reach, preferred wake-up times, or accessible room setups. · from a complaint
Oct 24, 2025	E · Potential for harm, repeated	The facility did not have a working call system — the button or cord residents use to summon help — in each resident's bathroom and bathing area. · from a complaint
Oct 24, 2025	D · Potential for harm, one-off	The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. · from a complaint
Oct 24, 2025	D · Potential for harm, one-off	The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint
Oct 24, 2025	D · Potential for harm, one-off	The facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do. · from a complaint
Oct 24, 2025	D · Potential for harm, one-off	The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards. · from a complaint
May 13, 2025	E · Potential for harm, repeated	The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required. · from a complaint
May 13, 2025	D · Potential for harm, one-off	The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. · from a complaint
May 13, 2025	D · Potential for harm, one-off	The facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do. · from a complaint
May 13, 2025	D · Potential for harm, one-off	The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving. · from a complaint
May 13, 2025	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint
May 13, 2025	D · Potential for harm, one-off	The facility did not provide safe and appropriate pain management for a resident who needed it. · from a complaint
May 13, 2025	D · Potential for harm, one-off	The facility did not provide care that took into account residents' past trauma or their cultural backgrounds. Care is supposed to be sensitive to what residents have lived through and where they come from. · from a complaint
May 13, 2025	D · Potential for harm, one-off	The facility did not make sure its nurses and nurse aides had the skills and training needed to properly care for every resident. · from a complaint
May 13, 2025	D · Potential for harm, one-off	The facility did not keep residents' medications free from unnecessary drugs. Residents should only take medicines they truly need, at the right dose, for a clear reason. · from a complaint
May 13, 2025	D · Potential for harm, one-off	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. · from a complaint
May 13, 2025	D · Potential for harm, one-off	The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards. · from a complaint
Nov 17, 2023	E · Potential for harm, repeated	The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards. · from a complaint
Nov 17, 2023	D · Potential for harm, one-off	The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint
Nov 17, 2023	D · Potential for harm, one-off	The facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do. · from a complaint
Nov 17, 2023	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. · from a complaint
Nov 17, 2023	D · Potential for harm, one-off	The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow. · from a complaint
Nov 17, 2023	D · Potential for harm, one-off	The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own. · from a complaint
Nov 17, 2023	D · Potential for harm, one-off	The facility did not provide safe and appropriate pain management for a resident who needed it. · from a complaint
Nov 17, 2023	D · Potential for harm, one-off	The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist. · from a complaint
Jul 26, 2021	F · Potential for harm, facility-wide	The facility did not conduct and document a facility-wide assessment of what staff, supplies, and resources it needs to care for its residents properly — during everyday operations, nights, weekends, and emergencies.
Jul 26, 2021	F · Potential for harm, facility-wide	The facility did not keep all essential equipment working safely — things like heating and cooling systems, kitchen equipment, and medical devices.
Jul 26, 2021	E · Potential for harm, repeated	The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs.
Jul 26, 2021	E · Potential for harm, repeated	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
Jul 26, 2021	D · Potential for harm, one-off	The facility did not give residents (and their representatives and the ombudsman, a state advocate for residents) proper advance notice before a transfer or discharge, including information about their right to appeal.
Jul 26, 2021	D · Potential for harm, one-off	The facility did not properly prepare residents for a safe transfer or discharge. Before a resident leaves, the facility must get them ready and make sure the move is safe and orderly.
Jul 26, 2021	D · Potential for harm, one-off	The facility did not give the resident or their representative written notice of how long it would hold the resident's bed during a hospital stay or approved leave.
Jul 26, 2021	D · Potential for harm, one-off	The facility did not fully assess residents on time — a complete assessment of health, abilities, and needs is required when a resident is first admitted and at least once every 12 months after that.
Jul 26, 2021	D · Potential for harm, one-off	The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required.
Jul 26, 2021	D · Potential for harm, one-off	The facility did not provide activities that meet residents' needs and interests. Nursing homes must offer meaningful activity programs, not just leave residents idle.
Jul 26, 2021	D · Potential for harm, one-off	The facility did not help a resident get vision and hearing services — such as eye exams, glasses, hearing tests, or hearing aids.
Jul 26, 2021	D · Potential for harm, one-off	The facility did not provide the care needed to maintain or improve residents' movement and flexibility — such as range-of-motion exercises — leading to avoidable decline.
Jul 26, 2021	D · Potential for harm, one-off	The facility did not provide safe and appropriate pain management for a resident who needed it.
Jul 26, 2021	D · Potential for harm, one-off	The facility did not have a licensed pharmacist review each resident's complete medication regimen and medical chart every month, or did not follow its own rules for reporting medication problems.
Jul 26, 2021	D · Potential for harm, one-off	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Jul 26, 2021	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Jul 26, 2021	D · Potential for harm, one-off	The facility did not have firmly secured handrails on both sides of its hallways.
Jul 26, 2021	C · Minimal risk, facility-wide	The facility did not post its nurse staffing information every day. Nursing homes must publicly display how many nurses and aides are on duty each day.
Aug 22, 2018	E · Potential for harm, repeated	The facility did not keep residents' personal and medical information private and confidential.
Aug 22, 2018	E · Potential for harm, repeated	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Aug 22, 2018	D · Potential for harm, one-off	The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs.
Aug 22, 2018	D · Potential for harm, one-off	The facility did not give residents (and their representatives and the ombudsman, a state advocate for residents) proper advance notice before a transfer or discharge, including information about their right to appeal.
Aug 22, 2018	D · Potential for harm, one-off	The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards.
Aug 22, 2018	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
May 18, 2017	E · Potential for harm, repeated	The facility did not keep residents' personal and medical records private and confidential.
May 18, 2017	E · Potential for harm, repeated	The facility did not care for residents in a way that maintains their dignity and respect — treating each person as an individual with their own preferences and worth.
May 18, 2017	E · Potential for harm, repeated	The facility did not provide adequate housekeeping and maintenance to keep the building clean, orderly, and in good repair.
May 18, 2017	E · Potential for harm, repeated	The facility did not have an effective program to investigate, control, and prevent the spread of infections.
May 18, 2017	D · Potential for harm, one-off	The facility did not promptly notify the resident, their doctor, and a family member when something important happened — such as an injury, a decline in health, or a room change.
May 18, 2017	D · Potential for harm, one-off	The facility did not listen to its resident groups — such as the resident council — or act on their complaints and suggestions about care and daily life.
May 18, 2017	D · Potential for harm, one-off	The facility did not create a complete written plan of care covering all of a resident's needs, with clear goals, deadlines, and steps whose progress can be measured.
May 18, 2017	D · Potential for harm, one-off	The facility did not help residents who need assistance with basic daily tasks like eating, drinking, grooming, bathing, and mouth care.

Inspection trend by year

Citations from standard inspections increased between the last two inspection cycles (6 → 18).

Year	Citations	Worst severity that year
2017	8	E
2018	6	E
2021	18	F
2023	8	E
2025	17	E
2026	10	D

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Maryland avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	3.35	3.83	3.95	bottom 36% in Maryland; bottom 29% in the U.S.
Registered Nurse hours	0.69	0.83	0.69	top 49% in Maryland; top 37% in the U.S.
Weekend total nurse staffing	2.99	3.43	3.50	bottom 36% in Maryland; bottom 31% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.53	0.63	0.48	top 47% in Maryland; top 29% in the U.S.
Total nursing staff turnover (%)	57.8	40.2	45.8	bottom 9% in Maryland; bottom 20% in the U.S.
RN turnover (%)	52.0	38.7	42.9	bottom 22% in Maryland; bottom 32% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.53, RN 0.73, weekend 3.15. Staffing rating: 2/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 5/5 · long-stay residents: 5/5 · short-stay residents: 5/5

Who owns this facility

For profit - Corporation

Owner / manager	Type	Role	Stake	Since
PC MD Opcos LLC	Organization	5% or Greater Direct Ownership Interest	100%	05/01/2021
PC Wta Opco Holdco LLC	Organization	5% or Greater Indirect Ownership Interest	—	05/01/2021
SMS 2021 Trust	Organization	5% or Greater Indirect Ownership Interest	—	05/01/2021
Stein, Shalom	Individual	Indirect Ownership Interest	NOT APPLICABLE	05/01/2021
Amusan, Ibironke	Individual	Operational/Managerial Control	NOT APPLICABLE	06/12/2023
Amusan, Ibironke	Individual	ADP of the SNF	NOT APPLICABLE	06/12/2023
Aurora Guardian Holdco IV Co-Borrower, LLC	Organization	ADP of the SNF	NOT APPLICABLE	05/01/2021
Aurora Guardian Holdco IV Mezz Borrower, LLC	Organization	ADP of the SNF	NOT APPLICABLE	05/01/2021
Aurora Guardian Holdco IV, LLC	Organization	ADP of the SNF	NOT APPLICABLE	05/01/2021
Aurora Guardian IV Realty, LLC	Organization	ADP of the SNF	NOT APPLICABLE	05/01/2021
Aurora Guardian Partners M7 LLC	Organization	ADP of the SNF	NOT APPLICABLE	05/01/2021
Cox, Vickie	Individual	Operational/Managerial Control	NOT APPLICABLE	06/01/2021
Cox, Vickie	Individual	ADP of the SNF	NOT APPLICABLE	06/01/2021
J & R Family Investments, LLC	Organization	ADP of the SNF	NOT APPLICABLE	05/01/2021
J&r M7 Family Investments LLC	Organization	ADP of the SNF	NOT APPLICABLE	05/01/2021
Ketterman, Jane	Individual	Operational/Managerial Control	NOT APPLICABLE	07/19/2022
Ketterman, Jane	Individual	ADP of the SNF	NOT APPLICABLE	07/19/2022
L Friedman 2018 Family Trust	Organization	ADP of the SNF	NOT APPLICABLE	05/01/2021
L Friedman Family Holdings LLC	Organization	ADP of the SNF	NOT APPLICABLE	05/01/2021
Landau Family Investment Trust	Organization	ADP of the SNF	NOT APPLICABLE	05/01/2021

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"Tell me about this abuse or neglect citation — what happened, and what specific changes did you make afterward?"
"What safeguards do you have to protect residents' money and belongings, and what happens when something goes missing?"
"If someone reports suspected abuse or neglect here, what happens in the first 24 hours?"
"Can you tell me what this citation involved and what steps you took to bring care back up to standard?"
"How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
"What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
"How do you care for residents with incontinence or catheters, and what do you do to prevent urinary tract infections?"
"How do you assess and manage residents' pain, especially for those who have trouble communicating?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection
Fairfield Nursing & Rehabilitation Center	4.1 mi	Crownsville, MD	★★☆☆☆	2/5
Future Care Chesapeake	4.2 mi	Arnold, MD	★★★★★	5/5
Autumn Lake Healthcare at Baltimore Washington	5.0 mi	Glen Burnie, MD	★★☆☆☆	2/5
Marley Neck Rehabilitation and Wellness Center	5.0 mi	Glen Burnie, MD	★★★★☆	3/5
Autumn Lake Healthcare at Glen Burnie	6.2 mi	Glen Burnie, MD	★☆☆☆☆	1/5
Autumn Lake Healthcare at Waugh Chapel	6.5 mi	Gambrills, MD	★★★★★	4/5
Future Care Annapolis	7.6 mi	Annapolis, MD		—/5
Autumn Lake Healthcare at Crofton	7.8 mi	Crofton, MD	★★★★☆	3/5
Ginger Cove	8.4 mi	Annapolis, MD	★★★★☆	5/5
Autumn Lake Healthcare at Spa Creek	9.1 mi	Annapolis, MD	★★★☆☆	2/5
Complete Care at Annapolis	9.4 mi	Annapolis, MD	★★★★★	4/5
Hammonds Lane Center	9.5 mi	Brooklyn Park, MD	★★★☆☆	3/5

Compare this facility with the 3 closest →

All facilities in Severna Park →

Facility data as of CMS processing date 2026-08-01. CCN 215143.

The Care File

Visit checklist — Complete Care at Severna Park LLC

310 Genesis Way, Severna Park, MD 21146 · 4105444220

Health inspection rating 2/5 · CMS overall 3/5 · ▲ FEDERAL ABUSE CITATION FLAG· Fines (3y): $0

Questions for the administrator:

☐ "Tell me about this abuse or neglect citation — what happened, and what specific changes did you make afterward?"
☐ "What safeguards do you have to protect residents' money and belongings, and what happens when something goes missing?"
☐ "If someone reports suspected abuse or neglect here, what happens in the first 24 hours?"
☐ "Can you tell me what this citation involved and what steps you took to bring care back up to standard?"
☐ "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
☐ "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
☐ "How do you care for residents with incontinence or catheters, and what do you do to prevent urinary tract infections?"
☐ "How do you assess and manage residents' pain, especially for those who have trouble communicating?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 215143 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)