Complete Care at Annapolis

Name: Complete Care at Annapolis
Address: 900 VAN BUREN STREET, Annapolis, MD, 21403, US
Telephone: 4102678653

900 Van Buren Street, Annapolis, MD 21403 · Anne Arundel County · 97 certified beds · avg 78 residents/day · certified since Jul 1, 1976

Part of chain: COMPLETE CARE (85 facilities, chain avg rating 3.1★)

4/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

3.41

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★★☆4/5 · CMS overall rating: 5/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (30)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Mar 10, 2026	E · Potential for harm, repeated	The facility did not properly hold, secure, and manage residents' personal money that was deposited with it for safekeeping. Facilities holding residents' funds must keep careful, honest accounts.
Mar 10, 2026	D · Potential for harm, one-off	The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required.
Mar 10, 2026	D · Potential for harm, one-off	The facility allowed residents to lose the ability to do daily activities — like bathing, dressing, and eating — when there was no medical reason for the decline. Good care helps residents keep the abilities they have. · from a complaint
Mar 10, 2026	D · Potential for harm, one-off	The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own.
Mar 10, 2026	D · Potential for harm, one-off	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it.
Mar 10, 2026	D · Potential for harm, one-off	The facility did not keep residents free from significant medication errors — such as giving the wrong drug, the wrong dose, or missing a critical medication.
Mar 10, 2026	D · Potential for harm, one-off	The facility did not provide food that accounts for each resident's allergies, intolerances, and personal preferences, or did not offer appealing alternatives.
Mar 10, 2026	D · Potential for harm, one-off	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Dec 11, 2024	D · Potential for harm, one-off	The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint
Dec 11, 2024	D · Potential for harm, one-off	The facility did not give residents (and their representatives and the ombudsman, a state advocate for residents) proper advance notice before a transfer or discharge, including information about their right to appeal.
Dec 11, 2024	D · Potential for harm, one-off	The facility did not give the resident or their representative written notice of how long it would hold the resident's bed during a hospital stay or approved leave.
Dec 11, 2024	D · Potential for harm, one-off	The facility did not provide activities that meet residents' needs and interests. Nursing homes must offer meaningful activity programs, not just leave residents idle.
Dec 11, 2024	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Dec 11, 2024	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint
Dec 11, 2024	D · Potential for harm, one-off	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it.
Dec 11, 2024	D · Potential for harm, one-off	The facility did not have a licensed pharmacist review each resident's complete medication regimen and medical chart every month, or did not follow its own rules for reporting medication problems. · from a complaint
Nov 14, 2019	D · Potential for harm, one-off	The facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do.
Nov 14, 2019	D · Potential for harm, one-off	The facility did not fully assess residents on time — a complete assessment of health, abilities, and needs is required when a resident is first admitted and at least once every 12 months after that.
Nov 14, 2019	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
Nov 14, 2019	D · Potential for harm, one-off	The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required.
Nov 14, 2019	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Nov 14, 2019	D · Potential for harm, one-off	The facility did not help a resident get vision and hearing services — such as eye exams, glasses, hearing tests, or hearing aids.
Nov 14, 2019	D · Potential for harm, one-off	The facility did not keep residents' medications free from unnecessary drugs. Residents should only take medicines they truly need, at the right dose, for a clear reason.
Nov 14, 2019	D · Potential for harm, one-off	The facility did not try to gradually reduce doses of mood- and mind-altering medications or use non-drug approaches first, as required, or used 'as needed' psychiatric drugs without proper limits.
Nov 14, 2019	D · Potential for harm, one-off	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
Nov 14, 2019	D · Potential for harm, one-off	The facility did not provide timely, quality laboratory tests to meet residents' needs.
Nov 14, 2019	D · Potential for harm, one-off	The facility did not provide or arrange dental services for its residents. Nursing homes are responsible for making sure residents can get dental care.
Nov 14, 2019	D · Potential for harm, one-off	The facility was not properly licensed, or did not operate in compliance with federal, state, and local laws, regulations, and accepted professional standards.
Nov 14, 2019	D · Potential for harm, one-off	The facility did not conduct and document a facility-wide assessment of what staff, supplies, and resources it needs to care for its residents properly — during everyday operations, nights, weekends, and emergencies.
Nov 14, 2019	D · Potential for harm, one-off	The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards.

Inspection trend by year

Citations from standard inspections increased between the last two inspection cycles (6 → 8).

Year	Citations	Worst severity that year
2019	14	D
2024	8	D
2026	8	E

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Maryland avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	3.41	3.83	3.95	bottom 44% in Maryland; bottom 32% in the U.S.
Registered Nurse hours	0.67	0.83	0.69	bottom 48% in Maryland; top 40% in the U.S.
Weekend total nurse staffing	2.92	3.43	3.50	bottom 28% in Maryland; bottom 27% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.46	0.63	0.48	bottom 42% in Maryland; top 38% in the U.S.
Total nursing staff turnover (%)	44.9	40.2	45.8	bottom 37% in Maryland; top 50% in the U.S.
RN turnover (%)	46.2	38.7	42.9	bottom 32% in Maryland; bottom 42% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.63, RN 0.71, weekend 3.11. Staffing rating: 3/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 5/5 · long-stay residents: 5/5 · short-stay residents: 4/5

Who owns this facility

For profit - Corporation

Owner / manager	Type	Role	Stake	Since
Des Capital LLC	Organization	Indirect Ownership Interest	NOT APPLICABLE	02/01/2023
JRK Investments LLC	Organization	Indirect Ownership Interest	NOT APPLICABLE	02/01/2023
Klugman, Jacob	Individual	Indirect Ownership Interest	NOT APPLICABLE	02/01/2023
PC MD5 Opco Holdco LLC	Organization	5% or Greater Direct Ownership Interest	100%	02/01/2023
PC MD5 Topco LLC	Organization	5% or Greater Indirect Ownership Interest	—	02/01/2023
SMS 2021 Trust	Organization	5% or Greater Indirect Ownership Interest	—	02/01/2023
Stein, Shalom	Individual	Indirect Ownership Interest	NOT APPLICABLE	02/01/2023
Sternbuch, Daniel	Individual	Indirect Ownership Interest	NOT APPLICABLE	02/01/2023
Adesse Holdings LLC	Organization	ADP of the SNF	NOT APPLICABLE	02/01/2023
Adesse MD Peace MD5 Propco Holdco LLC	Organization	ADP of the SNF	NOT APPLICABLE	02/01/2023
Adesse MD5 Propco Holdco LLC	Organization	ADP of the SNF	NOT APPLICABLE	02/01/2023
Annapolis MD Propco LLC	Organization	ADP of the SNF	NOT APPLICABLE	02/01/2023
Bharaj, Narender	Individual	Operational/Managerial Control	NOT APPLICABLE	02/01/2023
Bharaj, Narender	Individual	ADP of the SNF	NOT APPLICABLE	02/01/2023
Cox, Vickie	Individual	Operational/Managerial Control	NOT APPLICABLE	02/01/2023
Cox, Vickie	Individual	ADP of the SNF	NOT APPLICABLE	02/01/2023
HC Family Trust	Organization	ADP of the SNF	NOT APPLICABLE	02/01/2023
Mansfield, Melissa	Individual	Operational/Managerial Control	NOT APPLICABLE	02/01/2023
Mansfield, Melissa	Individual	ADP of the SNF	NOT APPLICABLE	02/01/2023
MD 4 Propco Holdco LLC	Organization	ADP of the SNF	NOT APPLICABLE	02/01/2023

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"How do you manage residents' personal funds, and how often do families receive an accounting?"
"Who is on the team that builds each resident's care plan, and how quickly is it in place after admission?"
"How do you help residents maintain their daily living skills, and how do you measure whether it's working?"
"How many aides are on each shift, and how do you make sure every resident gets timely help with bathing, dressing, and meals?"
"How many residents here use oxygen or breathing equipment, and who checks that equipment each shift?"
"What systems do you use to prevent medication errors, and what happens when one occurs?"
"How do you track each resident's food allergies and preferences, and what happens if they don't like what's served?"
"What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
Autumn Lake Healthcare at Spa Creek	0.7 mi	Annapolis, MD	★★★☆☆	2/5
Ginger Cove	3.7 mi	Annapolis, MD	★★★★☆	5/5
South River Rehabilitation and Wellness Center	4.1 mi	Edgewater, MD	★★★★☆	3/5
Future Care Annapolis	5.3 mi	Annapolis, MD		—/5
Future Care Chesapeake	6.1 mi	Arnold, MD	★★★★★	5/5
Fairfield Nursing & Rehabilitation Center	7.7 mi	Crownsville, MD	★★☆☆☆	2/5
Complete Care at Severna Park LLC	9.4 mi	Severna Park, MD	★★★☆☆	2/5	abuse
Autumn Lake Healthcare at Crofton	10.9 mi	Crofton, MD	★★★★☆	3/5
Autumn Lake Healthcare at Waugh Chapel	11.6 mi	Gambrills, MD	★★★★★	4/5
Larkin Chase Center	13.7 mi	Bowie, MD	★★★★★	4/5
Marley Neck Rehabilitation and Wellness Center	14.2 mi	Glen Burnie, MD	★★★★☆	3/5
Autumn Lake Healthcare at Baltimore Washington	14.3 mi	Glen Burnie, MD	★★☆☆☆	2/5

Compare this facility with the 3 closest →

All facilities in Annapolis →

Facility data as of CMS processing date 2026-08-01. CCN 215005.

The Care File

Visit checklist — Complete Care at Annapolis

900 Van Buren Street, Annapolis, MD 21403 · 4102678653

Health inspection rating 4/5 · CMS overall 5/5· Fines (3y): $0

Questions for the administrator:

☐ "How do you manage residents' personal funds, and how often do families receive an accounting?"
☐ "Who is on the team that builds each resident's care plan, and how quickly is it in place after admission?"
☐ "How do you help residents maintain their daily living skills, and how do you measure whether it's working?"
☐ "How many aides are on each shift, and how do you make sure every resident gets timely help with bathing, dressing, and meals?"
☐ "How many residents here use oxygen or breathing equipment, and who checks that equipment each shift?"
☐ "What systems do you use to prevent medication errors, and what happens when one occurs?"
☐ "How do you track each resident's food allergies and preferences, and what happens if they don't like what's served?"
☐ "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 215005 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)