Complete Care at Multi Medical Center LLC

Name: Complete Care at Multi Medical Center LLC
Address: 7700 YORK ROAD, Towson, MD, 21204, US
Telephone: 4108215500

7700 York Road, Towson, MD 21204 · Baltimore County · 118 certified beds · avg 106 residents/day · certified since Jun 1, 1974

Part of chain: COMPLETE CARE (85 facilities, chain avg rating 3.1★)

4/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

3.13

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★★☆4/5 · CMS overall rating: 5/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (34)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Mar 2, 2026	E · Potential for harm, repeated	The facility's medication error rate was 5 percent or higher — meaning too many doses were given incorrectly, such as the wrong drug, dose, or time.
Mar 2, 2026	D · Potential for harm, one-off	The facility did not provide required paperwork or notices about a resident's needs, their right to appeal a transfer or discharge, or the facility's bed-hold policy (how long a bed is saved during a hospital stay).
Mar 2, 2026	D · Potential for harm, one-off	The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own.
Mar 2, 2026	D · Potential for harm, one-off	The facility did not provide the care needed to maintain or improve residents' movement and flexibility — such as range-of-motion exercises — leading to avoidable decline.
Mar 2, 2026	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint
Mar 2, 2026	D · Potential for harm, one-off	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
Mar 2, 2026	D · Potential for harm, one-off	The facility's menus did not meet residents' nutritional needs, or were not prepared in advance, followed as written, kept up to date, or reviewed by a dietician. · from a complaint
Mar 2, 2026	D · Potential for harm, one-off	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Mar 2, 2026	D · Potential for harm, one-off	The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards.
Mar 2, 2026	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Mar 2, 2026	D · Potential for harm, one-off	The facility did not have a working call system — the button or cord residents use to summon help — in each resident's bathroom and bathing area.
Mar 2, 2026	B · Minimal risk, repeated	The facility did not post its nurse staffing information every day. Nursing homes must publicly display how many nurses and aides are on duty each day.
Nov 8, 2024	F · Potential for harm, facility-wide	The facility did not serve food and drinks that were appetizing, attractive, and at a safe and pleasant temperature.
Nov 8, 2024	D · Potential for harm, one-off	The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights.
Nov 8, 2024	D · Potential for harm, one-off	The facility did not honor residents' right to form and take part in resident or family groups, such as a resident council.
Nov 8, 2024	D · Potential for harm, one-off	The facility did not give residents important notices in a format and language they can understand — for example, translated documents or accessible formats for those with vision or hearing loss.
Nov 8, 2024	D · Potential for harm, one-off	The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives.
Nov 8, 2024	D · Potential for harm, one-off	The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow.
Nov 8, 2024	D · Potential for harm, one-off	The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own.
Nov 8, 2024	D · Potential for harm, one-off	The facility did not keep residents' medications free from unnecessary drugs. Residents should only take medicines they truly need, at the right dose, for a clear reason.
Nov 8, 2024	D · Potential for harm, one-off	The facility's medication error rate was 5 percent or higher — meaning too many doses were given incorrectly, such as the wrong drug, dose, or time.
Nov 8, 2024	D · Potential for harm, one-off	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
Nov 8, 2024	D · Potential for harm, one-off	The facility did not make sure its nurse aides had the skills needed to care for residents, including training in dementia care and abuse prevention.
Aug 23, 2019	E · Potential for harm, repeated	The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs.
Aug 23, 2019	E · Potential for harm, repeated	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Aug 23, 2019	E · Potential for harm, repeated	The facility did not maintain an effective pest control program to prevent or deal with mice, insects, or other pests.
Aug 23, 2019	D · Potential for harm, one-off	The facility did not honor residents' right to form and take part in resident or family groups, such as a resident council.
Aug 23, 2019	D · Potential for harm, one-off	The facility used physical restraints — devices that limit a resident's movement — when they weren't needed for medical treatment.
Aug 23, 2019	D · Potential for harm, one-off	The facility did not give residents (and their representatives and the ombudsman, a state advocate for residents) proper advance notice before a transfer or discharge, including information about their right to appeal.
Aug 23, 2019	D · Potential for harm, one-off	The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required.
Aug 23, 2019	D · Potential for harm, one-off	The facility did not make sure its nurses and nurse aides had the skills and training needed to properly care for every resident.
Aug 23, 2019	D · Potential for harm, one-off	The facility did not keep residents' medications free from unnecessary drugs. Residents should only take medicines they truly need, at the right dose, for a clear reason.
Aug 23, 2019	D · Potential for harm, one-off	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Aug 23, 2019	D · Potential for harm, one-off	The facility did not keep all essential equipment working safely — things like heating and cooling systems, kitchen equipment, and medical devices.

Inspection trend by year

Citations from standard inspections stayed about the same across the last two inspection cycles (11 → 12).

Year	Citations	Worst severity that year
2019	11	E
2024	11	F
2026	12	E

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Maryland avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	3.13	3.83	3.95	bottom 16% in Maryland; bottom 19% in the U.S.
Registered Nurse hours	0.75	0.83	0.69	top 42% in Maryland; top 32% in the U.S.
Weekend total nurse staffing	2.85	3.43	3.50	bottom 17% in Maryland; bottom 23% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.69	0.63	0.48	top 27% in Maryland; top 17% in the U.S.
Total nursing staff turnover (%)	36.4	40.2	45.8	top 39% in Maryland; top 27% in the U.S.
RN turnover (%)	40.7	38.7	42.9	bottom 42% in Maryland; top 49% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.07, RN 0.97, weekend 3.70. Staffing rating: 3/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 5/5 · long-stay residents: 5/5 · short-stay residents: 5/5

Who owns this facility

For profit - Limited Liability company

Owner / manager	Type	Role	Stake	Since
PC MD Opcos LLC	Organization	5% or Greater Direct Ownership Interest	100%	05/01/2021
PC Wta Opco Holdco LLC	Organization	5% or Greater Indirect Ownership Interest	—	05/01/2021
SMS 2021 Trust	Organization	5% or Greater Indirect Ownership Interest	—	05/01/2021
Stein, Shalom	Individual	Indirect Ownership Interest	NOT APPLICABLE	05/01/2021
Aurora Guardian Holdco IV Co-Borrower, LLC	Organization	ADP of the SNF	NOT APPLICABLE	04/28/2023
Aurora Guardian Holdco IV Mezz Borrower, LLC	Organization	ADP of the SNF	NOT APPLICABLE	04/28/2023
Aurora Guardian Holdco IV, LLC	Organization	ADP of the SNF	NOT APPLICABLE	04/28/2023
Aurora Guardian IV Realty, LLC	Organization	ADP of the SNF	NOT APPLICABLE	04/28/2023
Aurora Guardian Partners M7 LLC	Organization	ADP of the SNF	NOT APPLICABLE	04/28/2023
Cox, Vickie	Individual	Operational/Managerial Control	NOT APPLICABLE	06/01/2021
J & R Family Investments, LLC	Organization	ADP of the SNF	NOT APPLICABLE	04/28/2023
J&r M7 Family Investments LLC	Organization	ADP of the SNF	NOT APPLICABLE	04/28/2023
L Friedman 2018 Family Trust	Organization	ADP of the SNF	NOT APPLICABLE	04/28/2023
L Friedman Family Holdings LLC	Organization	ADP of the SNF	NOT APPLICABLE	04/28/2023
Landau Family Investment Trust	Organization	ADP of the SNF	NOT APPLICABLE	04/28/2023
M Friedman 2018 Family Trust	Organization	ADP of the SNF	NOT APPLICABLE	04/28/2021
Mansfield, Melissa	Individual	Operational/Managerial Control	NOT APPLICABLE	05/01/2021
Mansfield, Melissa	Individual	ADP of the SNF	NOT APPLICABLE	05/01/2021
Odachowski, Stacie	Individual	Operational/Managerial Control	NOT APPLICABLE	10/03/2022
Odachowski, Stacie	Individual	ADP of the SNF	NOT APPLICABLE	10/03/2022

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"What is your current medication error rate, and what have you changed to bring errors down?"
"What written notices do we get before any transfer or discharge, and what is your bed-hold policy?"
"How many aides are on each shift, and how do you make sure every resident gets timely help with bathing, dressing, and meals?"
"What do you do daily to keep residents moving, and how do you help residents at risk of losing mobility?"
"What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
"Can you show me how medications are stored and secured on the units, including controlled drugs?"
"Who reviews your menus, and can I see this week's menu and join my family member for a meal?"
"What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
Holly Hill Healthcare Center	0.2 mi	Towson, MD	★★☆☆☆	1/5	abuse
Towson Rehabilitation and Healthcare Center	1.2 mi	Towson, MD	★★★★☆	3/5
Edenwald	1.4 mi	Towson, MD	★★★★★	5/5
Pickersgill Retirement Community	1.5 mi	Towson, MD	★★★★☆	4/5
Autumn Lake Healthcare at Long Green	1.6 mi	Baltimore, MD	★☆☆☆☆	1/5
Autumn Lake Healthcare at Homewood	1.7 mi	Baltimore, MD	★☆☆☆☆	2/5	abuse
Orchard Hill Rehabilitation and Healthcare Center	1.7 mi	Towson, MD	★★☆☆☆	2/5
Chestnut GRN HLTH Ctr Blakehur	1.8 mi	Towson, MD	★★★★★	4/5
Autumn Lake Healthcare at Ruxton	1.9 mi	Towson, MD	★★☆☆☆	2/5
Good Samaritan Nursing Home Operator, LLC	2.4 mi	Baltimore, MD	★★★★☆	4/5

Compare this facility with the 3 closest →

All facilities in Towson →

Facility data as of CMS processing date 2026-08-01. CCN 215096.

The Care File

Visit checklist — Complete Care at Multi Medical Center LLC

7700 York Road, Towson, MD 21204 · 4108215500

Health inspection rating 4/5 · CMS overall 5/5· Fines (3y): $0

Questions for the administrator:

☐ "What is your current medication error rate, and what have you changed to bring errors down?"
☐ "What written notices do we get before any transfer or discharge, and what is your bed-hold policy?"
☐ "How many aides are on each shift, and how do you make sure every resident gets timely help with bathing, dressing, and meals?"
☐ "What do you do daily to keep residents moving, and how do you help residents at risk of losing mobility?"
☐ "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
☐ "Can you show me how medications are stored and secured on the units, including controlled drugs?"
☐ "Who reviews your menus, and can I see this week's menu and join my family member for a meal?"
☐ "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 215096 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)