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Complete Care at Multi Medical Center LLC
7700 York Road, Towson, MD 21204 (opens Google Maps) · Baltimore County · (410) 821-5500· 118 certified beds · avg 106 residents/day · certified since Jun 1, 1974 · Medicare and Medicaid certified
Certified for both programmes. Certification means the facility can bill Medicaid — it does not mean a Medicaid-funded bed is free right now, so ask directly. Who pays for nursing home care →
Part of chain: COMPLETE CARE (85 facilities, chain avg rating 3.1★)
4/5
Health inspection rating (on-site)
inspected Mar 2, 2026
0
Serious findings on record
$0
Fines, last 3 years
3.13
Nurse hours/resident/day (adjusted)
Every record stays on this page.
What health inspectors found (on-site government inspections — the most independent evidence available)
New to these records? How to read an inspection report →
Health inspection rating: ★★★★☆4/5 · CMS overall rating: 5/5 · how star ratings work →
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and quality measures from resident assessments and claims.
Inspection findings in the public record
Showing the latest 3 of 34 inspection findings. Open the full record below to read every finding.
The facility's medication error rate was 5 percent or higher — meaning too many doses were given incorrectly, such as the wrong drug, dose, or time. F-0759
The facility did not provide required paperwork or notices about a resident's needs, their right to appeal a transfer or discharge, or the facility's bed-hold policy (how long a bed is saved during a hospital stay). F-0628
The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own. F-0677
View all 34 inspection findingsShow only the latest 3 findings
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed — that window is CMS's, not ours. Within it, every citation CMS publishes for this facility is listed here: none excluded.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Mar 2, 2026 | E · Potential for more than minimal harm, pattern | The facility's medication error rate was 5 percent or higher — meaning too many doses were given incorrectly, such as the wrong drug, dose, or time. · F-0759 |
| Mar 2, 2026 | D · Potential for more than minimal harm, isolated | The facility did not provide required paperwork or notices about a resident's needs, their right to appeal a transfer or discharge, or the facility's bed-hold policy (how long a bed is saved during a hospital stay). · F-0628 |
| Mar 2, 2026 | D · Potential for more than minimal harm, isolated | The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own. · F-0677 |
| Mar 2, 2026 | D · Potential for more than minimal harm, isolated | The facility did not provide the care needed to maintain or improve residents' movement and flexibility — such as range-of-motion exercises — leading to avoidable decline. · F-0688 |
| Mar 2, 2026 | D · Potential for more than minimal harm, isolated | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint · F-0689 |
| Mar 2, 2026 | D · Potential for more than minimal harm, isolated | The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. · F-0761 |
| Mar 2, 2026 | D · Potential for more than minimal harm, isolated | The facility's menus did not meet residents' nutritional needs, or were not prepared in advance, followed as written, kept up to date, or reviewed by a dietician. · from a complaint · F-0803 |
| Mar 2, 2026 | D · Potential for more than minimal harm, isolated | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. · F-0812 |
| Mar 2, 2026 | D · Potential for more than minimal harm, isolated | The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards. · F-0842 |
| Mar 2, 2026 | D · Potential for more than minimal harm, isolated | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · F-0880 |
| Mar 2, 2026 | D · Potential for more than minimal harm, isolated | The facility did not have a working call system — the button or cord residents use to summon help — in each resident's bathroom and bathing area. · F-0919 |
| Mar 2, 2026 | B · Potential for minimal harm, pattern | The facility did not post its nurse staffing information every day. Nursing homes must publicly display how many nurses and aides are on duty each day. · F-0732 |
| Nov 8, 2024 | F · Potential for more than minimal harm, widespread | The facility did not serve food and drinks that were appetizing, attractive, and at a safe and pleasant temperature. · F-0804 |
| Nov 8, 2024 | D · Potential for more than minimal harm, isolated | The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights. · F-0550 |
| Nov 8, 2024 | D · Potential for more than minimal harm, isolated | The facility did not honor residents' right to form and take part in resident or family groups, such as a resident council. · F-0565 |
| Nov 8, 2024 | D · Potential for more than minimal harm, isolated | The facility did not give residents important notices in a format and language they can understand — for example, translated documents or accessible formats for those with vision or hearing loss. · F-0574 |
| Nov 8, 2024 | D · Potential for more than minimal harm, isolated | The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives. · F-0641 |
| Nov 8, 2024 | D · Potential for more than minimal harm, isolated | The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow. · F-0658 |
| Nov 8, 2024 | D · Potential for more than minimal harm, isolated | The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own. · F-0677 |
| Nov 8, 2024 | D · Potential for more than minimal harm, isolated | The facility did not keep residents' medications free from unnecessary drugs. Residents should only take medicines they truly need, at the right dose, for a clear reason. · F-0757 |
| Nov 8, 2024 | D · Potential for more than minimal harm, isolated | The facility's medication error rate was 5 percent or higher — meaning too many doses were given incorrectly, such as the wrong drug, dose, or time. · F-0759 |
| Nov 8, 2024 | D · Potential for more than minimal harm, isolated | The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. · F-0761 |
| Nov 8, 2024 | D · Potential for more than minimal harm, isolated | The facility did not make sure its nurse aides had the skills needed to care for residents, including training in dementia care and abuse prevention. · F-0947 |
| Aug 23, 2019 | E · Potential for more than minimal harm, pattern | The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs. · F-0584 |
| Aug 23, 2019 | E · Potential for more than minimal harm, pattern | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · F-0880 |
| Aug 23, 2019 | E · Potential for more than minimal harm, pattern | The facility did not maintain an effective pest control program to prevent or deal with mice, insects, or other pests. · F-0925 |
| Aug 23, 2019 | D · Potential for more than minimal harm, isolated | The facility did not honor residents' right to form and take part in resident or family groups, such as a resident council. · F-0565 |
| Aug 23, 2019 | D · Potential for more than minimal harm, isolated | The facility used physical restraints — devices that limit a resident's movement — when they weren't needed for medical treatment. · F-0604 |
| Aug 23, 2019 | D · Potential for more than minimal harm, isolated | The facility did not give residents (and their representatives and the ombudsman, a state advocate for residents) proper advance notice before a transfer or discharge, including information about their right to appeal. · F-0623 |
| Aug 23, 2019 | D · Potential for more than minimal harm, isolated | The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required. · F-0657 |
| Aug 23, 2019 | D · Potential for more than minimal harm, isolated | The facility did not make sure its nurses and nurse aides had the skills and training needed to properly care for every resident. · F-0726 |
| Aug 23, 2019 | D · Potential for more than minimal harm, isolated | The facility did not keep residents' medications free from unnecessary drugs. Residents should only take medicines they truly need, at the right dose, for a clear reason. · F-0757 |
| Aug 23, 2019 | D · Potential for more than minimal harm, isolated | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. · F-0812 |
| Aug 23, 2019 | D · Potential for more than minimal harm, isolated | The facility did not keep all essential equipment working safely — things like heating and cooling systems, kitchen equipment, and medical devices. · F-0908 |
Inspection trend by year
Citations from standard inspections stayed about the same across the last two inspection cycles (11 → 12).
All citationsSerious citations (G–L)
2019
All citations: 11
Serious citations (G–L): 0
2024
All citations: 11
Serious citations (G–L): 0
2026
All citations: 12
Serious citations (G–L): 0
All bars start at zero. Exact values and supporting details remain below.
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2019 | 11 | 0 | E |
| 2024 | 11 | 0 | F |
| 2026 | 12 | 0 | E |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
Nurse staffing (from payroll records, adjusted for how much care residents need)
What these staffing numbers mean →
This facilityMaryland averageU.S. average
Total nurse staffing (hours per resident per day)
This facility: 3.13
Maryland average: 3.83
U.S. average: 3.95
Registered Nurse hours
This facility: 0.75
Maryland average: 0.83
U.S. average: 0.69
Weekend total nurse staffing
This facility: 2.85
Maryland average: 3.43
U.S. average: 3.50
All bars start at zero. Exact values and supporting details remain below.
| Measure | This facility | Maryland avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 3.13 | 3.83 | 3.95 | bottom 16% in Maryland; bottom 19% in the U.S. |
| Registered Nurse hours | 0.75 | 0.83 | 0.69 | top 42% in Maryland; top 32% in the U.S. |
| Weekend total nurse staffing | 2.85 | 3.43 | 3.50 | bottom 17% in Maryland; bottom 23% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.69 | 0.63 | 0.48 | top 27% in Maryland; top 17% in the U.S. |
| Total nursing staff turnover (%) | 36.4 | 40.2 | 45.8 | top 39% in Maryland; top 27% in the U.S. |
| RN turnover (%) | 40.7 | 38.7 | 42.9 | bottom 42% in Maryland; top 49% in the U.S. |
Hours are per resident per day for the most recent quarter of payroll data in this CMS release (2026-08-01) — the same quarter for every facility — case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.07, RN 0.97, weekend 3.70.Comparing with Medicare Care Compare? Care Compare shows the raw figure (4.07 here, displayed there as hours and minutes), not the adjusted one above. Both are correct; they answer different questions. Staffing rating: 3/5.
Quality measures: assessments & claims
Note: CMS combines facility-reported resident assessments (MDS) with claims-based measures. These are different sources from on-site inspection findings. Read the measures alongside inspection and staffing records; a high QM rating does not establish that a home is safe.
Quality measures rating: 5/5 · long-stay residents: 5/5 · short-stay residents: 5/5
Costs & payment
Price evidence · separate from quality
No verified facility-specific private-pay price is available in our data for Complete Care at Multi Medical Center LLC. CMS inspection and staffing records do not tell us what this home will charge you.
Calculate a stay from a quote you receive
Use a written private-pay quote. This worksheet adds only the amounts you enter; it does not calculate Medicare, Medicaid or insurance benefits.
Formula: (room rate + daily extras) × days + one-time charges. A 30-day scenario is not a calendar-month quote. Refundable deposits, rate changes and charges you omit are not automatically included. Entries are not saved or sent to our server.
Before you compare prices
- Request the room type, effective date and itemized daily rate in writing.
- Ask about therapy, medicines, supplies, care-level charges, deposits, refunds and annual increases.
- Confirm insurance or Medicaid eligibility and bed availability directly; certification alone does not guarantee either.
Understand who pays for care · How we handle price evidence · Report an incorrect price
Who owns this facility
How to read ownership records →
Ownership records as published by CMS on 2026-08-01. CMS records when an owner joined but not when they left. Listed here and no longer involved? Tell us →
For profit - Limited Liability company
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| PC MD Opcos LLC | Organization | 5% or Greater Direct Ownership Interest | 100% | 05/01/2021 |
| PC Wta Opco Holdco LLC | Organization | 5% or Greater Indirect Ownership Interest | — | 05/01/2021 |
| SMS 2021 Trust | Organization | 5% or Greater Indirect Ownership Interest | — | 05/01/2021 |
| Stein, Shalom | Individual | Indirect Ownership Interest | NOT APPLICABLE | 05/01/2021 |
| Aurora Guardian Holdco IV Co-Borrower, LLC | Organization | ADP of the SNF | NOT APPLICABLE | 04/28/2023 |
| Aurora Guardian Holdco IV Mezz Borrower, LLC | Organization | ADP of the SNF | NOT APPLICABLE | 04/28/2023 |
| Aurora Guardian Holdco IV, LLC | Organization | ADP of the SNF | NOT APPLICABLE | 04/28/2023 |
| Aurora Guardian IV Realty, LLC | Organization | ADP of the SNF | NOT APPLICABLE | 04/28/2023 |
| Aurora Guardian Partners M7 LLC | Organization | ADP of the SNF | NOT APPLICABLE | 04/28/2023 |
| Cox, Vickie | Individual | Operational/Managerial Control | NOT APPLICABLE | 06/01/2021 |
| J & R Family Investments, LLC | Organization | ADP of the SNF | NOT APPLICABLE | 04/28/2023 |
| J&r M7 Family Investments LLC | Organization | ADP of the SNF | NOT APPLICABLE | 04/28/2023 |
| L Friedman 2018 Family Trust | Organization | ADP of the SNF | NOT APPLICABLE | 04/28/2023 |
| L Friedman Family Holdings LLC | Organization | ADP of the SNF | NOT APPLICABLE | 04/28/2023 |
| Landau Family Investment Trust | Organization | ADP of the SNF | NOT APPLICABLE | 04/28/2023 |
| M Friedman 2018 Family Trust | Organization | ADP of the SNF | NOT APPLICABLE | 04/28/2021 |
| Mansfield, Melissa | Individual | Operational/Managerial Control | NOT APPLICABLE | 05/01/2021 |
| Mansfield, Melissa | Individual | ADP of the SNF | NOT APPLICABLE | 05/01/2021 |
| Odachowski, Stacie | Individual | Operational/Managerial Control | NOT APPLICABLE | 10/03/2022 |
| Odachowski, Stacie | Individual | ADP of the SNF | NOT APPLICABLE | 10/03/2022 |
Showing 20 of 34 parties CMS has on file for this facility; 14 are not displayed. The full list is in the CMS Ownership dataset.
Other facilities in the same chain
CMS lists this facility under the chain Complete Care — 85 facilities in the current records. Chain membership says who operates these homes. It says nothing about how any individual one of them was inspected; each has its own record.
- Complete Care at Severna Park LLC — Severna Park, MD · overall 3/5abuse
- Complete Care at Springbrook — Silver Spring, MD · overall 3/5
- Complete Care at Wheaton — Wheaton, MD · overall 5/5
- Complete Care at Arbors — Toms River, NJ · overall 4/5
- Complete Care at Barn Hill — Newton, NJ · overall 5/5
- Complete Care at Bayshore LLC — Holmdel, NJ · overall 4/5
- Complete Care at Bey Lea, LLC — Toms River, NJ · overall 4/5
- Complete Care at Brakeley Park — Phillipsburg, NJ · overall 2/5
Listed by state, then facility name — not a ranking. Showing 8 of the 84 others, continuing from this facility's own place in that list.
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "What is your current medication error rate, and what have you changed to bring errors down?"
- "What written notices do we get before any transfer or discharge, and what is your bed-hold policy?"
- "How many aides are on each shift, and how do you make sure every resident gets timely help with bathing, dressing, and meals?"
- "What do you do daily to keep residents moving, and how do you help residents at risk of losing mobility?"
- "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
- "Can you show me how medications are stored and secured on the units, including controlled drugs?"
- "Who reviews your menus, and can I see this week's menu and join my family member for a meal?"
- "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
Also worth asking anywhere
- "Your weekend nurse staffing is reported below the Maryland midpoint — how does the weekend schedule differ from a weekday?"
- "Can I see the plan of correction for the findings in your most recent state inspection?"
- "CMS reports 36% total nursing staff turnover here — who on the care team has been with you longest?"
- "The ownership record on file lists 34 owning or managing parties — who makes the decisions about staffing levels?"
- "Can I visit again unannounced, at a mealtime or on a weekend?"
Nearby facilities (12 closest of 85 within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Holly Hill Healthcare Center | 0.3 mi | Towson, MD | ★★☆☆☆ | 1/5 | abuse |
| Towson Rehabilitation and Healthcare Center | 1.1 mi | Towson, MD | ★★★★☆ | 3/5 | |
| Edenwald | 1.4 mi | Towson, MD | ★★★★★ | 5/5 | |
| Pickersgill Retirement Community | 1.5 mi | Towson, MD | ★★★★☆ | 4/5 | |
| Autumn Lake Healthcare at Long Green | 1.6 mi | Baltimore, MD | ★☆☆☆☆ | 1/5 | |
| Autumn Lake Healthcare at Homewood | 1.7 mi | Baltimore, MD | ★☆☆☆☆ | 2/5 | abuse |
| Orchard Hill Rehabilitation and Healthcare Center | 1.7 mi | Towson, MD | ★★☆☆☆ | 2/5 | |
| Chestnut GRN HLTH Ctr Blakehur | 1.8 mi | Towson, MD | ★★★★★ | 4/5 | |
| Autumn Lake Healthcare at Ruxton | 1.9 mi | Towson, MD | ★★☆☆☆ | 2/5 | |
| Good Samaritan Nursing Home Operator, LLC | 2.4 mi | Baltimore, MD | ★★★★☆ | 4/5 | |
| Autumn Lake Healthcare at Perring Parkway | 2.6 mi | Baltimore, MD | ★★★☆☆ | 2/5 | |
| Autumn Lake Healthcare at Parkville | 2.7 mi | Baltimore, MD | ★★★★☆ | 4/5 |
Compare this facility with the 3 closest →
Other facilities in the same county
CMS records place this facility in Baltimore, MD — 43 certified facilities there. These are outside the 20-mile list above, or far enough down it not to appear.
- Courtland, LLC — Baltimore, MD · overall 1/5abuse
- Forest Haven Nursing and Rehabilitation Ctr — Catonsville, MD · overall 1/5
- Franklin Woods Center — Baltimore, MD · overall 4/5
- Frederick Villa Healthcare — Catonsville, MD · overall 1/5
- Future Care Cherrywood — Reisterstown, MD · overall 5/5
- Future Care Northpoint — Baltimore, MD · overall 5/5
- Future Care Old Court — Randallstown, MD · overall 5/5
Listed by facility name — not a ranking. Homes already in the table above are not repeated here.
Facility data as of CMS processing date 2026-08-01. CCN 215096.