How to file a complaint about care →
No fines or payment denials in the published 3-year window.
615 Chestnut Avenue, Towson, MD 21204 (opens Google Maps) · Baltimore County · (410) 825-7423· 43 certified beds · avg 31 residents/day · certified since Feb 1, 1994 · Medicare and Medicaid certified
Certified for both programmes. Certification means the facility can bill Medicaid — it does not mean a Medicaid-funded bed is free right now, so ask directly. Who pays for nursing home care →
New to these records? How to read an inspection report →
Health inspection rating: ★★★★☆4/5 · CMS overall rating: 4/5 · how star ratings work →
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and quality measures from resident assessments and claims.
Showing the latest 3 of 20 inspection findings. Open the full record below to read every finding.
The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. F-0812
The facility did not maintain an effective pest control program to prevent or deal with mice, insects, or other pests. · from a complaint F-0925
The facility did not provide required paperwork or notices about a resident's needs, their right to appeal a transfer or discharge, or the facility's bed-hold policy (how long a bed is saved during a hospital stay). F-0628
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed — that window is CMS's, not ours. Within it, every citation CMS publishes for this facility is listed here: none excluded.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Apr 10, 2026 | E · Potential for more than minimal harm, pattern | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. · F-0812 |
| Apr 10, 2026 | E · Potential for more than minimal harm, pattern | The facility did not maintain an effective pest control program to prevent or deal with mice, insects, or other pests. · from a complaint · F-0925 |
| Apr 10, 2026 | D · Potential for more than minimal harm, isolated | The facility did not provide required paperwork or notices about a resident's needs, their right to appeal a transfer or discharge, or the facility's bed-hold policy (how long a bed is saved during a hospital stay). · F-0628 |
| Apr 10, 2026 | D · Potential for more than minimal harm, isolated | The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards. · F-0842 |
| Jan 31, 2025 | F · Potential for more than minimal harm, widespread | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. · F-0812 |
| Jan 31, 2025 | E · Potential for more than minimal harm, pattern | The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights. · F-0550 |
| Jan 31, 2025 | D · Potential for more than minimal harm, isolated | The facility did not keep residents' personal and medical information private and confidential. · F-0583 |
| Jan 31, 2025 | D · Potential for more than minimal harm, isolated | The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives. · F-0641 |
| Jan 31, 2025 | D · Potential for more than minimal harm, isolated | The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · F-0684 |
| Jan 31, 2025 | D · Potential for more than minimal harm, isolated | The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it. · F-0695 |
| Jan 31, 2025 | D · Potential for more than minimal harm, isolated | The facility used bed rails without first trying safer alternatives, or without assessing the resident's safety risk, discussing the risks and benefits with the resident or family, getting consent, and installing the rails correctly. · F-0700 |
| Jan 31, 2025 | D · Potential for more than minimal harm, isolated | The facility did not observe each nurse aide's job performance or provide regular training as required. · F-0730 |
| Jan 31, 2025 | D · Potential for more than minimal harm, isolated | The facility's medication error rate was 5 percent or higher — meaning too many doses were given incorrectly, such as the wrong drug, dose, or time. · F-0759 |
| Jan 31, 2025 | D · Potential for more than minimal harm, isolated | The facility did not keep residents free from significant medication errors — such as giving the wrong drug, the wrong dose, or missing a critical medication. · F-0760 |
| Jan 31, 2025 | D · Potential for more than minimal harm, isolated | The facility did not regularly inspect bed frames, mattresses, and bed rails for safety, or the rails and mattresses were not attached safely to the frames. · F-0909 |
| Jan 31, 2025 | D · Potential for more than minimal harm, isolated | The facility did not make sure its nurse aides had the skills needed to care for residents, including training in dementia care and abuse prevention. · F-0947 |
| Feb 28, 2020 | D · Potential for more than minimal harm, isolated | The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · F-0684 |
| Feb 28, 2020 | D · Potential for more than minimal harm, isolated | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · F-0689 |
| Feb 28, 2020 | D · Potential for more than minimal harm, isolated | The facility did not provide enough food and fluids to keep residents healthy, such as preventing unplanned weight loss or dehydration. · F-0692 |
| Feb 28, 2020 | D · Potential for more than minimal harm, isolated | The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards. · F-0842 |
Citations from standard inspections decreased between the last two inspection cycles (12 → 4).
All bars start at zero. Exact values and supporting details remain below.
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2020 | 4 | 0 | D |
| 2025 | 12 | 0 | F |
| 2026 | 4 | 0 | E |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
How to file a complaint about care →
No fines or payment denials in the published 3-year window.
What these staffing numbers mean →
All bars start at zero. Exact values and supporting details remain below.
| Measure | This facility | Maryland avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 6.28 | 3.83 | 3.95 | top 3% in Maryland; top 3% in the U.S. |
| Registered Nurse hours | 1.43 | 0.83 | 0.69 | top 8% in Maryland; top 5% in the U.S. |
| Weekend total nurse staffing | 4.44 | 3.43 | 3.50 | top 10% in Maryland; top 13% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.69 | 0.63 | 0.48 | top 26% in Maryland; top 17% in the U.S. |
| Total nursing staff turnover (%) | — | 40.2 | 45.8 | — |
| RN turnover (%) | — | 38.7 | 42.9 | — |
Hours are per resident per day for the most recent quarter of payroll data in this CMS release (2026-08-01) — the same quarter for every facility — case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 5.43, RN 1.24, weekend 3.85.Comparing with Medicare Care Compare? Care Compare shows the raw figure (5.43 here, displayed there as hours and minutes), not the adjusted one above. Both are correct; they answer different questions. Staffing rating: 4/5.
Note: CMS combines facility-reported resident assessments (MDS) with claims-based measures. These are different sources from on-site inspection findings. Read the measures alongside inspection and staffing records; a high QM rating does not establish that a home is safe.
Quality measures rating: 3/5 · long-stay residents: 1/5 · short-stay residents: 5/5
Price evidence · separate from quality
No verified facility-specific private-pay price is available in our data for Pickersgill Retirement Community. CMS inspection and staffing records do not tell us what this home will charge you.
Use a written private-pay quote. This worksheet adds only the amounts you enter; it does not calculate Medicare, Medicaid or insurance benefits.
Formula: (room rate + daily extras) × days + one-time charges. A 30-day scenario is not a calendar-month quote. Refundable deposits, rate changes and charges you omit are not automatically included. Entries are not saved or sent to our server.
Understand who pays for care · How we handle price evidence · Report an incorrect price
How to read ownership records →
Ownership records as published by CMS on 2026-08-01. CMS records when an owner joined but not when they left. Listed here and no longer involved? Tell us →
Non profit - Corporation
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Allen, Maria | Individual | Corporate Director | NOT APPLICABLE | 04/01/2024 |
| Allen, Maria | Individual | ADP of the SNF | NOT APPLICABLE | 10/10/2025 |
| Auwaerter, Karen | Individual | Corporate Officer | NOT APPLICABLE | 01/01/2017 |
| Brooke, Ann | Individual | Corporate Officer | NOT APPLICABLE | 01/01/2001 |
| Carroll, Marsha | Individual | Corporate Officer | NOT APPLICABLE | 01/01/2013 |
| Eisneberg, Barry | Individual | Corporate Director | NOT APPLICABLE | 09/16/2015 |
| Eisneberg, Barry | Individual | Operational/Managerial Control | NOT APPLICABLE | 09/03/2015 |
| Finnegan, Fran | Individual | Corporate Officer | NOT APPLICABLE | 01/01/2013 |
| Flower, Nancy | Individual | Corporate Director | NOT APPLICABLE | 01/01/2002 |
| Forster, Kristen | Individual | Corporate Officer | NOT APPLICABLE | 01/01/2021 |
| Gerberg, Kenneth | Individual | Corporate Director | NOT APPLICABLE | 04/09/2007 |
| Hughes, Winnie | Individual | Corporate Officer | NOT APPLICABLE | 01/01/2019 |
| Karpovich, Jill | Individual | Corporate Director | NOT APPLICABLE | 01/01/2022 |
| Knight, Nicole | Individual | Corporate Director | NOT APPLICABLE | 05/08/2023 |
| Knight, Nicole | Individual | Operational/Managerial Control | NOT APPLICABLE | 05/08/2023 |
| Long, Carol | Individual | Corporate Director | NOT APPLICABLE | 01/01/2013 |
| Ortwein, Sandra | Individual | Corporate Officer | NOT APPLICABLE | 01/01/2015 |
| Smith, Emily | Individual | Corporate Director | NOT APPLICABLE | 01/01/1999 |
| Tully, Faye | Individual | Corporate Officer | NOT APPLICABLE | 01/01/2004 |
| Zibell, Jeffrey | Individual | ADP of the SNF | NOT APPLICABLE | 10/10/2025 |
All 20 owning or managing parties CMS has on file are shown — none excluded.
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Chestnut GRN HLTH Ctr Blakehur | 0.3 mi | Towson, MD | ★★★★★ | 4/5 | |
| Autumn Lake Healthcare at Ruxton | 0.5 mi | Towson, MD | ★★☆☆☆ | 2/5 | |
| Orchard Hill Rehabilitation and Healthcare Center | 0.6 mi | Towson, MD | ★★☆☆☆ | 2/5 | |
| Edenwald | 1.3 mi | Towson, MD | ★★★★★ | 5/5 | |
| Complete Care at Multi Medical Center LLC | 1.5 mi | Towson, MD | ★★★★★ | 4/5 | |
| Towson Rehabilitation and Healthcare Center | 1.6 mi | Towson, MD | ★★★★☆ | 3/5 | |
| Holly Hill Healthcare Center | 1.8 mi | Towson, MD | ★★☆☆☆ | 1/5 | abuse |
| Advanced Rehab at Autumn Lake Healthcare | 2.4 mi | Lutherville, MD | ★★★★☆ | 4/5 | |
| Autumn Lake Healthcare at Long Green | 2.7 mi | Baltimore, MD | ★☆☆☆☆ | 1/5 | |
| Autumn Lake Healthcare at Homewood | 2.8 mi | Baltimore, MD | ★☆☆☆☆ | 2/5 | abuse |
| Autumn Lake Healthcare at Loch Raven | 3.4 mi | Baltimore, MD | ★★☆☆☆ | 2/5 | |
| Autumn Lake Healthcare at Parkville | 3.4 mi | Baltimore, MD | ★★★★☆ | 4/5 |
Compare this facility with the 3 closest →
CMS records place this facility in Baltimore, MD — 43 certified facilities there. These are outside the 20-mile list above, or far enough down it not to appear.
Listed by facility name — not a ranking. Homes already in the table above are not repeated here.
Facility data as of CMS processing date 2026-08-01. CCN 215259.
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