Pickersgill Retirement Community

Name: Pickersgill Retirement Community
Address: 615 CHESTNUT AVENUE, Towson, MD, 21204, US
Telephone: 4108257423

615 Chestnut Avenue, Towson, MD 21204 · Baltimore County · 43 certified beds · avg 31 residents/day · certified since Feb 1, 1994

4/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

6.28

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★★☆4/5 · CMS overall rating: 4/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (20)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Apr 10, 2026	E · Potential for harm, repeated	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Apr 10, 2026	E · Potential for harm, repeated	The facility did not maintain an effective pest control program to prevent or deal with mice, insects, or other pests. · from a complaint
Apr 10, 2026	D · Potential for harm, one-off	The facility did not provide required paperwork or notices about a resident's needs, their right to appeal a transfer or discharge, or the facility's bed-hold policy (how long a bed is saved during a hospital stay).
Apr 10, 2026	D · Potential for harm, one-off	The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards.
Jan 31, 2025	F · Potential for harm, facility-wide	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Jan 31, 2025	E · Potential for harm, repeated	The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights.
Jan 31, 2025	D · Potential for harm, one-off	The facility did not keep residents' personal and medical information private and confidential.
Jan 31, 2025	D · Potential for harm, one-off	The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives.
Jan 31, 2025	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Jan 31, 2025	D · Potential for harm, one-off	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it.
Jan 31, 2025	D · Potential for harm, one-off	The facility used bed rails without first trying safer alternatives, or without assessing the resident's safety risk, discussing the risks and benefits with the resident or family, getting consent, and installing the rails correctly.
Jan 31, 2025	D · Potential for harm, one-off	The facility did not observe each nurse aide's job performance or provide regular training as required.
Jan 31, 2025	D · Potential for harm, one-off	The facility's medication error rate was 5 percent or higher — meaning too many doses were given incorrectly, such as the wrong drug, dose, or time.
Jan 31, 2025	D · Potential for harm, one-off	The facility did not keep residents free from significant medication errors — such as giving the wrong drug, the wrong dose, or missing a critical medication.
Jan 31, 2025	D · Potential for harm, one-off	The facility did not regularly inspect bed frames, mattresses, and bed rails for safety, or the rails and mattresses were not attached safely to the frames.
Jan 31, 2025	D · Potential for harm, one-off	The facility did not make sure its nurse aides had the skills needed to care for residents, including training in dementia care and abuse prevention.
Feb 28, 2020	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Feb 28, 2020	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Feb 28, 2020	D · Potential for harm, one-off	The facility did not provide enough food and fluids to keep residents healthy, such as preventing unplanned weight loss or dehydration.
Feb 28, 2020	D · Potential for harm, one-off	The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards.

Inspection trend by year

Citations from standard inspections decreased between the last two inspection cycles (12 → 4).

Year	Citations	Worst severity that year
2020	4	D
2025	12	F
2026	4	E

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Maryland avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	6.28	3.83	3.95	top 3% in Maryland; top 3% in the U.S.
Registered Nurse hours	1.43	0.83	0.69	top 8% in Maryland; top 5% in the U.S.
Weekend total nurse staffing	4.44	3.43	3.50	top 10% in Maryland; top 13% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.69	0.63	0.48	top 26% in Maryland; top 17% in the U.S.
Total nursing staff turnover (%)	0.0	40.2	45.8	—
RN turnover (%)	0.0	38.7	42.9	—

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 5.43, RN 1.24, weekend 3.85. Staffing rating: 4/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 3/5 · long-stay residents: 1/5 · short-stay residents: 5/5

Who owns this facility

Non profit - Corporation

Owner / manager	Type	Role	Stake	Since
Allen, Maria	Individual	Corporate Director	NOT APPLICABLE	04/01/2024
Allen, Maria	Individual	ADP of the SNF	NOT APPLICABLE	10/10/2025
Auwaerter, Karen	Individual	Corporate Officer	NOT APPLICABLE	01/01/2017
Brooke, Ann	Individual	Corporate Officer	NOT APPLICABLE	01/01/2001
Carroll, Marsha	Individual	Corporate Officer	NOT APPLICABLE	01/01/2013
Eisneberg, Barry	Individual	Corporate Director	NOT APPLICABLE	09/16/2015
Eisneberg, Barry	Individual	Operational/Managerial Control	NOT APPLICABLE	09/03/2015
Finnegan, Fran	Individual	Corporate Officer	NOT APPLICABLE	01/01/2013
Flower, Nancy	Individual	Corporate Director	NOT APPLICABLE	01/01/2002
Forster, Kristen	Individual	Corporate Officer	NOT APPLICABLE	01/01/2021
Gerberg, Kenneth	Individual	Corporate Director	NOT APPLICABLE	04/09/2007
Hughes, Winnie	Individual	Corporate Officer	NOT APPLICABLE	01/01/2019
Karpovich, Jill	Individual	Corporate Director	NOT APPLICABLE	01/01/2022
Knight, Nicole	Individual	Corporate Director	NOT APPLICABLE	05/08/2023
Knight, Nicole	Individual	Operational/Managerial Control	NOT APPLICABLE	05/08/2023
Long, Carol	Individual	Corporate Director	NOT APPLICABLE	01/01/2013
Ortwein, Sandra	Individual	Corporate Officer	NOT APPLICABLE	01/01/2015
Smith, Emily	Individual	Corporate Director	NOT APPLICABLE	01/01/1999
Tully, Faye	Individual	Corporate Officer	NOT APPLICABLE	01/01/2004
Zibell, Jeffrey	Individual	ADP of the SNF	NOT APPLICABLE	10/10/2025

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
"How is pest control handled here, and when was the last treatment or inspection?"
"What written notices do we get before any transfer or discharge, and what is your bed-hold policy?"
"How do you keep residents' medical records accurate, complete, and secure?"
"Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
"How do you protect residents' privacy, both in their medical records and in day-to-day care?"
"Who completes resident assessments here, and how do you check them for accuracy?"
"How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
Chestnut GRN HLTH Ctr Blakehur	0.3 mi	Towson, MD	★★★★★	4/5
Autumn Lake Healthcare at Ruxton	0.5 mi	Towson, MD	★★☆☆☆	2/5
Orchard Hill Rehabilitation and Healthcare Center	0.6 mi	Towson, MD	★★☆☆☆	2/5
Edenwald	1.3 mi	Towson, MD	★★★★★	5/5
Complete Care at Multi Medical Center LLC	1.5 mi	Towson, MD	★★★★★	4/5
Towson Rehabilitation and Healthcare Center	1.6 mi	Towson, MD	★★★★☆	3/5
Holly Hill Healthcare Center	1.8 mi	Towson, MD	★★☆☆☆	1/5	abuse
Advanced Rehab at Autumn Lake Healthcare	2.4 mi	Lutherville, MD	★★★★☆	4/5
Autumn Lake Healthcare at Long Green	2.7 mi	Baltimore, MD	★☆☆☆☆	1/5
Autumn Lake Healthcare at Homewood	2.8 mi	Baltimore, MD	★☆☆☆☆	2/5	abuse
Autumn Lake Healthcare at Loch Raven	3.4 mi	Baltimore, MD	★★☆☆☆	2/5
Autumn Lake Healthcare at Parkville	3.4 mi	Baltimore, MD	★★★★☆	4/5

Compare this facility with the 3 closest →

All facilities in Towson →

Facility data as of CMS processing date 2026-08-01. CCN 215259.

The Care File

Visit checklist — Pickersgill Retirement Community

615 Chestnut Avenue, Towson, MD 21204 · 4108257423

Health inspection rating 4/5 · CMS overall 4/5· Fines (3y): $0

Questions for the administrator:

☐ "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
☐ "How is pest control handled here, and when was the last treatment or inspection?"
☐ "What written notices do we get before any transfer or discharge, and what is your bed-hold policy?"
☐ "How do you keep residents' medical records accurate, complete, and secure?"
☐ "Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
☐ "How do you protect residents' privacy, both in their medical records and in day-to-day care?"
☐ "Who completes resident assessments here, and how do you check them for accuracy?"
☐ "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 215259 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)