778 Middlebury Rd, Middlebury, CT 06762 (opens Google Maps) · Naugatuck Vly County · (203) 758-2471· 58 certified beds · avg 54 residents/day · certified since Jan 1, 1967 · Medicare and Medicaid certified
Certified for both programmes. Certification means the facility can bill Medicaid — it does not mean a Medicaid-funded bed is free right now, so ask directly. Who pays for nursing home care →
Part of chain: COMPLETE CARE (85 facilities, chain avg rating 3.1★)
New to these records? How to read an inspection report →
Health inspection rating: ★★★★★5/5 · CMS overall rating: 5/5 · how star ratings work →
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and quality measures from resident assessments and claims.
▲ Actual harm, isolated · Sep 19, 2025 · F-0689 · triggered by a complaint
The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Why it matters: This is one of the most common citations and directly relates to falls and injuries, which can be devastating for older adults.
Severity (G): Actual harm was cited, below immediate jeopardy. The scope was isolated: limited residents, staff, or locations were affected. Scope describes the extent of the deficiency, not whether it happened on previous inspections.
Showing the latest 3 of 14 inspection findings. Open the full record below to read every finding.
The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint F-0689
The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. F-0880
The facility did not keep residents' medications free from unnecessary drugs. Residents should only take medicines they truly need, at the right dose, for a clear reason. F-0757
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed — that window is CMS's, not ours. Within it, every citation CMS publishes for this facility is listed here: none excluded.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Sep 19, 2025 | ▲ G · Actual harm, isolated | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint · F-0689 |
| Sep 25, 2023 | F · Potential for more than minimal harm, widespread | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · F-0880 |
| Sep 25, 2023 | E · Potential for more than minimal harm, pattern | The facility did not keep residents' medications free from unnecessary drugs. Residents should only take medicines they truly need, at the right dose, for a clear reason. · F-0757 |
| Sep 25, 2023 | D · Potential for more than minimal harm, isolated | The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights. · F-0550 |
| Sep 25, 2023 | D · Potential for more than minimal harm, isolated | The facility did not honor residents' rights to request, refuse, or stop treatment, to decline participation in medical research, or to make an advance directive — a written statement of their wishes for future medical care. · F-0578 |
| Sep 25, 2023 | D · Potential for more than minimal harm, isolated | The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist. · F-0755 |
| Sep 25, 2023 | D · Potential for more than minimal harm, isolated | The facility did not have a licensed pharmacist review each resident's complete medication regimen and medical chart every month, or did not follow its own rules for reporting medication problems. · F-0756 |
| Sep 25, 2023 | D · Potential for more than minimal harm, isolated | The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. · F-0761 |
| Sep 25, 2023 | D · Potential for more than minimal harm, isolated | The facility did not develop and follow policies and procedures for offering residents flu and pneumonia vaccinations. · F-0883 |
| Sep 25, 2023 | B · Potential for minimal harm, pattern | The facility did not observe each nurse aide's job performance or provide regular training as required. · F-0730 |
| Sep 25, 2023 | B · Potential for minimal harm, pattern | The facility did not conduct and document a facility-wide assessment of what staff, supplies, and resources it needs to care for its residents properly — during everyday operations, nights, weekends, and emergencies. · F-0838 |
| Sep 15, 2021 | D · Potential for more than minimal harm, isolated | The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs. · F-0584 |
| Sep 15, 2021 | D · Potential for more than minimal harm, isolated | The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · F-0684 |
| Sep 15, 2021 | D · Potential for more than minimal harm, isolated | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · F-0880 |
All bars start at zero. Exact values and supporting details remain below.
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2021 | 3 | 0 | D |
| 2023 | 10 | 0 | F |
| 2025 | 1 | 1 | G ▲ |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
How to file a complaint about care →
1 fine totaling $12,735.
Every penalty CMS publishes for this facility in the 3-year window is listed —none excluded. The count and the dollar total come from two different CMS datasets and agree for this facility. Penalties older than the window are dropped by CMS before publication, not by us.
| Date | Type | Amount / length |
|---|---|---|
| Sep 19, 2025 | Fine | $12,735 |
What these staffing numbers mean →
All bars start at zero. Exact values and supporting details remain below.
| Measure | This facility | Connecticut avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 3.61 | 3.80 | 3.95 | bottom 43% in Connecticut; bottom 42% in the U.S. |
| Registered Nurse hours | 0.69 | 0.70 | 0.69 | top 36% in Connecticut; top 37% in the U.S. |
| Weekend total nurse staffing | 3.28 | 3.43 | 3.50 | bottom 47% in Connecticut; bottom 46% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.48 | 0.46 | 0.48 | top 34% in Connecticut; top 35% in the U.S. |
| Total nursing staff turnover (%) | 50.7 | 37.4 | 45.8 | bottom 12% in Connecticut; bottom 35% in the U.S. |
| RN turnover (%) | 70.6 | 38.6 | 42.9 | bottom 5% in Connecticut; bottom 11% in the U.S. |
Hours are per resident per day for the most recent quarter of payroll data in this CMS release (2026-08-01) — the same quarter for every facility — case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.84, RN 0.73, weekend 3.49.Comparing with Medicare Care Compare? Care Compare shows the raw figure (3.84 here, displayed there as hours and minutes), not the adjusted one above. Both are correct; they answer different questions. Staffing rating: 3/5.
Note: CMS combines facility-reported resident assessments (MDS) with claims-based measures. These are different sources from on-site inspection findings. Read the measures alongside inspection and staffing records; a high QM rating does not establish that a home is safe.
Quality measures rating: 4/5 · long-stay residents: 2/5 · short-stay residents: 5/5
Price evidence · separate from quality
No verified facility-specific private-pay price is available in our data for Complete Care at Middlebury. CMS inspection and staffing records do not tell us what this home will charge you.
Regional context: $525.78/day — Connecticut statewide average for a semi-private nursing-facility room, September 30, 2025. This is a historical regional figure, not this facility's price or a prediction. View the OPM source.
Use a written private-pay quote. This worksheet adds only the amounts you enter; it does not calculate Medicare, Medicaid or insurance benefits.
Formula: (room rate + daily extras) × days + one-time charges. A 30-day scenario is not a calendar-month quote. Refundable deposits, rate changes and charges you omit are not automatically included. Entries are not saved or sent to our server.
Understand who pays for care · How we handle price evidence · Report an incorrect price
How to read ownership records →
Ownership records as published by CMS on 2026-08-01. CMS records when an owner joined but not when they left. Listed here and no longer involved? Tell us →
For profit - Corporation
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Des Capital LLC | Organization | Indirect Ownership Interest | NOT APPLICABLE | 10/10/2023 |
| JRK Investments LLC | Organization | Indirect Ownership Interest | NOT APPLICABLE | 10/10/2023 |
| Klugman, Jacob | Individual | Indirect Ownership Interest | NOT APPLICABLE | 10/10/2023 |
| PC Middlebury Opco LLC | Organization | 5% or Greater Direct Ownership Interest | 100% | 10/10/2023 |
| PC Middlebury Topco LLC | Organization | 5% or Greater Indirect Ownership Interest | — | 10/10/2023 |
| Peace Capital Holdings II LLC | Organization | 5% or Greater Indirect Ownership Interest | — | 10/10/2023 |
| SMS 2021 Trust | Organization | 5% or Greater Indirect Ownership Interest | — | 10/10/2023 |
| Stein, Shalom | Individual | Indirect Ownership Interest | NOT APPLICABLE | 10/10/2023 |
| Sternbuch, Daniel | Individual | Indirect Ownership Interest | NOT APPLICABLE | 10/10/2023 |
| Adetola, Adedayo | Individual | Operational/Managerial Control | NOT APPLICABLE | 02/14/2025 |
| Adetola, Adedayo | Individual | ADP of the SNF | NOT APPLICABLE | 02/14/2025 |
| Cisowski, Jennifer | Individual | ADP of the SNF | NOT APPLICABLE | 10/10/2023 |
| Des Capital LLC | Organization | ADP of the SNF | NOT APPLICABLE | 10/10/2023 |
| Hoch, Robert | Individual | Operational/Managerial Control | NOT APPLICABLE | 10/10/2023 |
| Hoch, Robert | Individual | ADP of the SNF | NOT APPLICABLE | 10/10/2023 |
| JRK Investments LLC | Organization | ADP of the SNF | NOT APPLICABLE | 10/10/2023 |
| Klugman, Jacob | Individual | ADP of the SNF | NOT APPLICABLE | 10/10/2023 |
| Knights, Peter | Individual | Operational/Managerial Control | NOT APPLICABLE | 10/10/2023 |
| Knights, Peter | Individual | ADP of the SNF | NOT APPLICABLE | 10/10/2023 |
| Lagana, Kristin | Individual | Managing Control - Governing Body | NOT APPLICABLE | 10/10/2023 |
Showing 20 of 33 parties CMS has on file for this facility; 13 are not displayed. The full list is in the CMS Ownership dataset.
CMS lists this facility under the chain Complete Care — 85 facilities in the current records. Chain membership says who operates these homes. It says nothing about how any individual one of them was inspected; each has its own record.
Listed by state, then facility name — not a ranking. Showing 8 of the 84 others, continuing from this facility's own place in that list.
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Apple Rehab Watertown | 2.9 mi | Watertown, CT | ★★★★☆ | 4/5 | |
| Waterbury Center for Nursing & Rehabilitation LLC | 3.3 mi | Waterbury, CT | ★★★★★ | 4/5 | |
| Lutheran Home of Southbury INC | 5.4 mi | Southbury, CT | ★★★☆☆ | 3/5 | |
| Autumn Lake Healthcare at Bucks Hill | 6.0 mi | Waterbury, CT | ★★★★☆ | 3/5 | |
| Complete Care at Glendale | 6.3 mi | Naugatuck, CT | ★★★★☆ | 3/5 | |
| Beacon Brook Center for Health & Rehabilitation | 6.4 mi | Naugatuck, CT | ★★☆☆☆ | 2/5 | |
| Pomperaug Woods Health Center | 6.6 mi | Southbury, CT | ★★★★☆ | 3/5 | |
| Cheshire House Health Care Facility & Rehab Center | 7.2 mi | Waterbury, CT | ★★☆☆☆ | 2/5 | |
| River Glen Health Care Center | 8.3 mi | Southbury, CT | ★★★★★ | 4/5 | |
| Cook Willow Health & Rehabilitation Center, INC. | 9.4 mi | Plymouth, CT | ★★★★★ | 4/5 | |
| Shady Knoll Center for Health & Rehabilitation | 10.0 mi | Seymour, CT | ★★☆☆☆ | 2/5 | |
| Civita Care Center at Cheshire | 11.4 mi | Cheshire, CT | ★★☆☆☆ | 2/5 | abuse |
Compare this facility with the 3 closest →
CMS records place this facility in Naugatuck Vly, CT — 20 certified facilities there. These are outside the 20-mile list above, or far enough down it not to appear.
Listed by facility name — not a ranking. Homes already in the table above are not repeated here.
Facility data as of CMS processing date 2026-08-01. CCN 075146.
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