Regency House Nursing and Rehabilitation Center

Name: Regency House Nursing and Rehabilitation Center
Address: 181 E MAIN ST, Wallingford, CT, 06492, US
Telephone: 2032651661

181 E Main St, Wallingford, CT 06492 · Naugatuck Vly County · 130 certified beds · avg 124 residents/day · certified since Dec 1, 1975

Part of chain: NATIONAL HEALTH CARE ASSOCIATES (42 facilities, chain avg rating 3.2★)

4/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

3.31

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★★☆4/5 · CMS overall rating: 5/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (16)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Aug 1, 2025	F · Potential for harm, facility-wide	The facility did not electronically submit complete and accurate staffing information to the government, based on payroll and other verifiable records.
Aug 1, 2025	D · Potential for harm, one-off	The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. · from a complaint
Aug 1, 2025	D · Potential for harm, one-off	The facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do. · from a complaint
Aug 1, 2025	D · Potential for harm, one-off	The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow.
Aug 1, 2025	D · Potential for harm, one-off	The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards.
Jul 24, 2024	D · Potential for harm, one-off	The facility did not immediately notify the resident, their doctor, and a family member when something significant happened — such as an injury, a decline in health, or a room change. Families and doctors are entitled to know right away. · from a complaint
Jul 24, 2024	D · Potential for harm, one-off	The facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do. · from a complaint
Jul 24, 2024	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · from a complaint
Oct 10, 2023	E · Potential for harm, repeated	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Oct 10, 2023	D · Potential for harm, one-off	The facility did not honor residents' rights to request, refuse, or stop treatment, to decline participation in medical research, or to make an advance directive — a written statement of their wishes for future medical care.
Oct 10, 2023	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
Jul 27, 2021	E · Potential for harm, repeated	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it.
Jul 27, 2021	E · Potential for harm, repeated	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
Jul 27, 2021	E · Potential for harm, repeated	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Jul 27, 2021	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Jul 27, 2021	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.

Inspection trend by year

Citations from standard inspections increased between the last two inspection cycles (3 → 5).

Year	Citations	Worst severity that year
2021	5	E
2023	3	E
2024	3	D
2025	5	F

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Connecticut avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	3.31	3.80	3.95	bottom 21% in Connecticut; bottom 27% in the U.S.
Registered Nurse hours	0.41	0.70	0.69	bottom 13% in Connecticut; bottom 23% in the U.S.
Weekend total nurse staffing	2.98	3.43	3.50	bottom 20% in Connecticut; bottom 30% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.27	0.46	0.48	bottom 24% in Connecticut; bottom 27% in the U.S.
Total nursing staff turnover (%)	24.8	37.4	45.8	top 15% in Connecticut; top 7% in the U.S.
RN turnover (%)	13.3	38.6	42.9	top 9% in Connecticut; top 7% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.91, RN 0.48, weekend 3.52. Staffing rating: 3/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 5/5 · long-stay residents: 5/5 · short-stay residents: 4/5

Who owns this facility

For profit - Corporation

Owner / manager	Type	Role	Stake	Since
Barry Bokow 2012 Family Trust	Organization	5% or Greater Direct Ownership Interest	10%	10/01/2021
Ostreicher, Marvin	Individual	5% or Greater Direct Ownership Interest	68%	08/29/1990
Senga Trust	Organization	5% or Greater Direct Ownership Interest	23%	09/10/2021
Zitter, Agnes	Individual	5% or Greater Indirect Ownership Interest	23%	09/10/2021
Bokow, Barry	Individual	Corporate Director	NOT APPLICABLE	09/07/2004
Bond, David	Individual	W-2 Managing Employee	NOT APPLICABLE	07/01/2015
Ostreicher, Marvin	Individual	Corporate Director	NOT APPLICABLE	09/07/2004

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"How do your actual daily staffing levels compare to what's reported on Medicare's Care Compare website?"
"Tell me about this abuse or neglect citation — what happened, and what specific changes did you make afterward?"
"If someone reports suspected abuse or neglect here, what happens in the first 24 hours?"
"Can you tell me what this citation involved and what steps you took to bring care back up to standard?"
"How do you keep residents' medical records accurate, complete, and secure?"
"If my family member falls or their condition changes, exactly when and how will I be notified?"
"How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
"What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
Masonicare Health Center	2.0 mi	Wallingford, CT	★★☆☆☆	3/5
Skyview Rehab and Nursing	2.4 mi	Wallingford, CT	★★★☆☆	3/5
Complete Care at Meriden	3.9 mi	Meriden, CT	★★★★☆	3/5
Connecticut Baptist Homes, INC	4.9 mi	Meriden, CT	★★☆☆☆	2/5
Silver Springs Care Center	5.0 mi	Meriden, CT	★★★☆☆	2/5	abuse
Curtis Home St Elizabeth Center, the	5.1 mi	Meriden, CT	★☆☆☆☆	2/5
Elim Park Baptist Home, INC	5.4 mi	Cheshire, CT	★★★★★	4/5
Apple Rehab Coccomo	5.5 mi	Meriden, CT	★☆☆☆☆	2/5
Meriden Health and Rehab	5.6 mi	Meriden, CT	★☆☆☆☆	1/5	abuse
Twin Maples Healthcare, INC	5.7 mi	Durham, CT	★★★☆☆	3/5
Whitney Rehabilitation Care Center	6.3 mi	Hamden, CT	★★★☆☆	3/5
Bradley Home Infirmary/Pavilion	6.4 mi	Meriden, CT	★★★★★	4/5

Compare this facility with the 3 closest →

All facilities in Wallingford →

Facility data as of CMS processing date 2026-08-01. CCN 075261.

The Care File

Visit checklist — Regency House Nursing and Rehabilitation Center

181 E Main St, Wallingford, CT 06492 · 2032651661

Health inspection rating 4/5 · CMS overall 5/5· Fines (3y): $0

Questions for the administrator:

☐ "How do your actual daily staffing levels compare to what's reported on Medicare's Care Compare website?"
☐ "Tell me about this abuse or neglect citation — what happened, and what specific changes did you make afterward?"
☐ "If someone reports suspected abuse or neglect here, what happens in the first 24 hours?"
☐ "Can you tell me what this citation involved and what steps you took to bring care back up to standard?"
☐ "How do you keep residents' medical records accurate, complete, and secure?"
☐ "If my family member falls or their condition changes, exactly when and how will I be notified?"
☐ "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
☐ "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 075261 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)