Complete Care at Brackenville LLC

Name: Complete Care at Brackenville LLC
Address: 100 ST. CLAIRE DRIVE, Hockessin, DE, 19707, US
Telephone: 3022345420

100 St. Claire Drive, Hockessin, DE 19707 · New Castle County · 104 certified beds · avg 99 residents/day · certified since Mar 1, 1993 · Medicare and Medicaid certified

Certified for both programmes. Certification means the facility can bill Medicaid — it does not mean a Medicaid-funded bed is free right now, so ask directly. Who pays for nursing home care →

Part of chain: COMPLETE CARE (85 facilities, chain avg rating 3.1★)

3/5

Health inspection rating (on-site)

Serious findings on record

$16,801

Fines, last 3 years

3.56

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★☆☆3/5 · CMS overall rating: 4/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

Most serious findings (actual harm or immediate jeopardy)

▲ Actual harm, one-off · Feb 2, 2024 · F-0689 · triggered by a complaint

The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.

Why it matters: This is one of the most common citations and directly relates to falls and injuries, which can be devastating for older adults.

Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.

Corrected: Mar 19, 2024 (Deficient, Provider has date of correction)

All citations in the current public record (30)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Mar 5, 2026	E · Potential for harm, repeated	The facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do. · from a complaint
Mar 5, 2026	E · Potential for harm, repeated	The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving.
Mar 5, 2026	D · Potential for harm, one-off	The facility did not make reasonable adjustments to fit each resident's individual needs and preferences — things like call buttons within reach, preferred wake-up times, or accessible room setups.
Mar 5, 2026	D · Potential for harm, one-off	The facility did not help a resident get vision and hearing services — such as eye exams, glasses, hearing tests, or hearing aids.
Mar 5, 2026	D · Potential for harm, one-off	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it.
Mar 5, 2026	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Sep 15, 2025	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. · from a complaint
Sep 15, 2025	D · Potential for harm, one-off	The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow. · from a complaint
Sep 15, 2025	D · Potential for harm, one-off	The facility did not keep residents free from significant medication errors — such as giving the wrong drug, the wrong dose, or missing a critical medication. · from a complaint
Feb 14, 2025	E · Potential for harm, repeated	The facility did not honor residents' right to form and take part in resident or family groups, such as a resident council.
Feb 14, 2025	D · Potential for harm, one-off	The facility did not allow residents to take their own medications when a clinical review showed they could do so safely. Residents have this right if their care team determines it's appropriate.
Feb 14, 2025	D · Potential for harm, one-off	The facility did not honor residents' rights to request, refuse, or stop treatment, to decline participation in medical research, or to make an advance directive — a written statement of their wishes for future medical care.
Feb 14, 2025	D · Potential for harm, one-off	The facility used bed rails without first trying safer alternatives, or without assessing the resident's safety risk, discussing the risks and benefits with the resident or family, getting consent, and installing the rails correctly.
Feb 14, 2025	D · Potential for harm, one-off	The facility did not have enough nursing staff each day to meet every resident's needs, or did not have a licensed nurse in charge on each shift. Adequate staffing is one of the strongest predictors of good care. · from a complaint
Feb 2, 2024	▲ G · Actual harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint
Feb 2, 2024	E · Potential for harm, repeated	The facility did not have enough nursing staff each day to meet every resident's needs, or did not have a licensed nurse in charge on each shift. Adequate staffing is one of the strongest predictors of good care. · from a complaint
Feb 2, 2024	E · Potential for harm, repeated	The facility did not serve food and drinks that were appetizing, attractive, and at a safe and pleasant temperature. · from a complaint
Feb 2, 2024	E · Potential for harm, repeated	The facility did not serve meals and snacks at times that fit residents' needs, preferences, and requests, or did not offer nourishing alternatives for residents who want to eat outside scheduled meal times. · from a complaint
Feb 2, 2024	E · Potential for harm, repeated	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. · from a complaint
Feb 2, 2024	D · Potential for harm, one-off	The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights. · from a complaint
Feb 2, 2024	D · Potential for harm, one-off	The facility did not allow residents to take their own medications when a clinical review showed they could do so safely. Residents have this right if their care team determines it's appropriate. · from a complaint
Feb 2, 2024	D · Potential for harm, one-off	The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. · from a complaint
Feb 2, 2024	D · Potential for harm, one-off	The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint
Feb 2, 2024	D · Potential for harm, one-off	The facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do. · from a complaint
Feb 2, 2024	D · Potential for harm, one-off	The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives. · from a complaint
Feb 2, 2024	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · from a complaint
Feb 2, 2024	D · Potential for harm, one-off	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it. · from a complaint
Feb 2, 2024	D · Potential for harm, one-off	The facility did not make sure its nurses and nurse aides had the skills and training needed to properly care for every resident. · from a complaint
Feb 2, 2024	D · Potential for harm, one-off	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. · from a complaint
Feb 2, 2024	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · from a complaint

Inspection trend by year

Citations from standard inspections stayed about the same across the last two inspection cycles (5 → 6).

Year	Citations	Serious (G–L)	Worst severity that year
2024	16	1	G ▲
2025	8	0	E
2026	6	0	E

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

1 fine totaling $16,801.

Date	Type	Amount / length
Feb 2, 2024	Fine	$16,801

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Delaware avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	3.56	4.67	3.95	bottom 7% in Delaware; bottom 40% in the U.S.
Registered Nurse hours	0.64	1.04	0.69	bottom 21% in Delaware; top 43% in the U.S.
Weekend total nurse staffing	3.26	4.18	3.50	bottom 9% in Delaware; bottom 45% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.32	0.64	0.48	bottom 9% in Delaware; bottom 37% in the U.S.
Total nursing staff turnover (%)	51.9	41.3	45.8	bottom 15% in Delaware; bottom 32% in the U.S.
RN turnover (%)	47.8	41.2	42.9	bottom 33% in Delaware; bottom 39% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.85, RN 0.69, weekend 3.53. Staffing rating: 3/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 5/5 · long-stay residents: 5/5 · short-stay residents: 5/5

Who owns this facility

For profit - Limited Liability company

Owner / manager	Type	Role	Stake	Since
PC de Opcos LLC	Organization	5% or Greater Direct Ownership Interest	100%	06/01/2021
PC Wta Opco Holdco LLC	Organization	5% or Greater Indirect Ownership Interest	—	06/01/2021
SMS 2021 Trust	Organization	5% or Greater Indirect Ownership Interest	—	06/01/2021
Stein, Shalom	Individual	Indirect Ownership Interest	NOT APPLICABLE	06/01/2021
Aurora Guardian Holdco II Co-Borrower, LLC	Organization	ADP of the SNF	NOT APPLICABLE	06/01/2021
Aurora Guardian Holdco II Mezz Borrower, LLC	Organization	ADP of the SNF	NOT APPLICABLE	06/01/2021
Aurora Guardian Holdco II, LLC	Organization	ADP of the SNF	NOT APPLICABLE	06/01/2021
Aurora Guardian II Realty, LLC	Organization	ADP of the SNF	NOT APPLICABLE	06/01/2021
Aurora Guardian Partners II LLC	Organization	ADP of the SNF	NOT APPLICABLE	06/01/2021
Brackenville Center Realty	Organization	ADP of the SNF	NOT APPLICABLE	06/01/2021
Cox, Vickie	Individual	Operational/Managerial Control	NOT APPLICABLE	06/01/2021
Cox, Vickie	Individual	ADP of the SNF	NOT APPLICABLE	06/01/2021
Difilipo, Rebecca	Individual	Operational/Managerial Control	NOT APPLICABLE	01/30/2022
Difilipo, Rebecca	Individual	ADP of the SNF	NOT APPLICABLE	01/30/2022
Inglis, Ronald	Individual	Operational/Managerial Control	NOT APPLICABLE	06/01/2021
Inglis, Ronald	Individual	ADP of the SNF	NOT APPLICABLE	06/01/2021
J & R Family Investments, LLC	Organization	ADP of the SNF	NOT APPLICABLE	06/01/2021
L Friedman 2018 Family Trust	Organization	ADP of the SNF	NOT APPLICABLE	06/01/2021
L Friedman Family Holdings LLC	Organization	ADP of the SNF	NOT APPLICABLE	06/01/2021
Landau Family Investment Trust	Organization	ADP of the SNF	NOT APPLICABLE	06/01/2021

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
"If someone reports suspected abuse or neglect here, what happens in the first 24 hours?"
"How do you prevent bedsores for residents who can't move themselves, and how often are at-risk residents repositioned?"
"Can you give me examples of how you adjust daily routines and room setups to fit each resident's preferences?"
"How do you arrange eye and hearing care for residents, including appointments and equipment like glasses or hearing aids?"
"How many residents here use oxygen or breathing equipment, and who checks that equipment each shift?"
"Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
"Can you show me an example care plan, and how are families included when it's created and updated?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
Pike Creek Nursing & Rehabilitation Center	1.3 mi	Wilmington, DE	★★☆☆☆	1/5	SFF
Willowbrooke Court at Cokesbury Village	2.2 mi	Hockessin, DE	★★★★★	4/5
Regal Heights Healthcare & Rehab Center	2.7 mi	Hockessin, DE	★★☆☆☆	2/5	abuse
Cadia Rehabilitation Pike Creek	3.1 mi	Wilmington, DE	★★★★☆	3/5
Coral Springs Rehab & Healthcare	4.2 mi	Wilmington, DE	★★☆☆☆	2/5
Encore at Parkside	4.3 mi	Newark, DE	★★☆☆☆	1/5	SFF
Excelcare at Newark LLC	5.3 mi	Newark, DE	★★☆☆☆	1/5
Willowbrooke Court at Country House	5.5 mi	Wilmington, DE	★★★★★	5/5
Stonegates	5.5 mi	Greenville, DE	★★★★☆	3/5
Kendal at Longwood	6.4 mi	Kennett Square, PA	★★★★★	5/5
Newark Manor Nursing Home	6.5 mi	Newark, DE	★★★☆☆	2/5	abuse
Excelcare at Wilmington LLC	6.7 mi	Wilmington, DE	★★★☆☆	2/5	abuse

Compare this facility with the 3 closest →

All facilities in Hockessin →

Facility data as of CMS processing date 2026-08-01. CCN 085042.

The Care File

Visit checklist — Complete Care at Brackenville LLC

100 St. Claire Drive, Hockessin, DE 19707 · 3022345420

Health inspection rating 3/5 · CMS overall 4/5· Fines (3y): $16,801

Most serious findings on record:

▲ Feb 2, 2024 (F-0689, Actual harm, one-off): The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.

Questions for the administrator:

☐ "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
☐ "If someone reports suspected abuse or neglect here, what happens in the first 24 hours?"
☐ "How do you prevent bedsores for residents who can't move themselves, and how often are at-risk residents repositioned?"
☐ "Can you give me examples of how you adjust daily routines and room setups to fit each resident's preferences?"
☐ "How do you arrange eye and hearing care for residents, including appointments and equipment like glasses or hearing aids?"
☐ "How many residents here use oxygen or breathing equipment, and who checks that equipment each shift?"
☐ "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
☐ "Can you show me an example care plan, and how are families included when it's created and updated?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 085042 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)