Touchpoints at Chestnut

Name: Touchpoints at Chestnut
Address: 171 MAIN ST, East Windsor, CT, 06088, US
Telephone: 8602925394

171 Main St, East Windsor, CT 06088 · Capitol County · 57 certified beds · avg 51 residents/day · certified since May 1, 2003

Part of chain: ICARE HEALTH NETWORK (12 facilities, chain avg rating 2.8★)

3/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

4.04

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★☆☆3/5 · CMS overall rating: 3/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (30)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Aug 18, 2025	E · Potential for harm, repeated	The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards. · from a complaint
Aug 18, 2025	D · Potential for harm, one-off	The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs. · from a complaint
Aug 18, 2025	D · Potential for harm, one-off	The facility did not provide appropriate care related to bladder and bowel needs — including care for residents who use catheters and steps to prevent urinary tract infections. · from a complaint
Apr 24, 2025	E · Potential for harm, repeated	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Apr 24, 2025	E · Potential for harm, repeated	The facility did not make sure its nurse aides had the skills needed to care for residents, including training in dementia care and abuse prevention.
Apr 24, 2025	D · Potential for harm, one-off	The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights. · from a complaint
Apr 24, 2025	D · Potential for harm, one-off	The facility did not give residents the required written notice of their rights, the facility's rules, the services offered, and what those services cost.
Apr 24, 2025	D · Potential for harm, one-off	The facility did not immediately notify the resident, their doctor, and a family member when something significant happened — such as an injury, a decline in health, or a room change. Families and doctors are entitled to know right away.
Apr 24, 2025	D · Potential for harm, one-off	The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. · from a complaint
Apr 24, 2025	D · Potential for harm, one-off	The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation.
Apr 24, 2025	D · Potential for harm, one-off	The facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do.
Apr 24, 2025	D · Potential for harm, one-off	The facility did not coordinate resident assessments with the state's pre-admission screening program for mental illness and intellectual disabilities, or failed to refer residents for the special services they need.
Apr 24, 2025	D · Potential for harm, one-off	The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow.
Apr 24, 2025	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Apr 24, 2025	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Apr 24, 2025	D · Potential for harm, one-off	The facility did not provide enough food and fluids to keep residents healthy, such as preventing unplanned weight loss or dehydration.
Apr 24, 2025	D · Potential for harm, one-off	The facility did not provide appropriate treatment and services to residents with a mental health condition, difficulty adjusting emotionally, or a history of trauma or post-traumatic stress disorder (PTSD).
Apr 24, 2025	D · Potential for harm, one-off	The facility did not have a licensed pharmacist review each resident's complete medication regimen and medical chart every month, or did not follow its own rules for reporting medication problems.
Apr 24, 2025	D · Potential for harm, one-off	The facility did not provide or arrange dental services for its residents. Nursing homes are responsible for making sure residents can get dental care.
Jun 28, 2023	E · Potential for harm, repeated	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
Jun 28, 2023	E · Potential for harm, repeated	The facility did not observe each nurse aide's job performance or provide regular training as required.
Jun 28, 2023	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Jun 28, 2023	D · Potential for harm, one-off	The facility did not provide safe, appropriate care for residents who need dialysis — the treatment that filters the blood when kidneys fail.
Jun 28, 2023	D · Potential for harm, one-off	The facility did not make sure its nurses and nurse aides had the skills and training needed to properly care for every resident.
Jun 28, 2023	D · Potential for harm, one-off	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
Jun 28, 2023	D · Potential for harm, one-off	The facility did not provide timely, quality laboratory tests to meet residents' needs.
Jun 28, 2023	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Jul 30, 2021	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Jul 30, 2021	D · Potential for harm, one-off	The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist.
Jul 30, 2021	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.

Inspection trend by year

Citations from standard inspections increased between the last two inspection cycles (8 → 16).

Year	Citations	Worst severity that year
2021	3	D
2023	8	E
2025	19	E

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Connecticut avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	4.04	3.80	3.95	top 29% in Connecticut; top 38% in the U.S.
Registered Nurse hours	0.94	0.70	0.69	top 19% in Connecticut; top 18% in the U.S.
Weekend total nurse staffing	3.46	3.43	3.50	top 36% in Connecticut; top 44% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.60	0.46	0.48	top 20% in Connecticut; top 23% in the U.S.
Total nursing staff turnover (%)	50.9	37.4	45.8	bottom 11% in Connecticut; bottom 35% in the U.S.
RN turnover (%)	66.7	38.6	42.9	bottom 7% in Connecticut; bottom 15% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.79, RN 0.88, weekend 3.24. Staffing rating: 4/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 3/5 · long-stay residents: 4/5 · short-stay residents: 3/5

Who owns this facility

For profit - Corporation

Owner / manager	Type	Role	Stake	Since
Global World Investors	Organization	5% or Greater Direct Ownership Interest	10%	04/01/1999
Krausz, Hersch	Individual	5% or Greater Direct Ownership Interest	21%	04/01/1999
Melamed, Solomon	Individual	5% or Greater Direct Ownership Interest	—	04/01/1999
Premier First Investors, LLLP	Organization	5% or Greater Direct Ownership Interest	10%	04/01/1999
Salazar, V. Robert	Individual	5% or Greater Direct Ownership Interest	31%	04/01/1999
Sebbag, David	Individual	5% or Greater Direct Ownership Interest	21%	04/01/1999
Wright, Christopher	Individual	5% or Greater Direct Ownership Interest	5%	04/01/1999
I Care Management	Organization	Operational/Managerial Control	NOT APPLICABLE	01/01/2001
Wright, Christopher	Individual	Operational/Managerial Control	NOT APPLICABLE	04/01/1999

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"How do you keep residents' medical records accurate, complete, and secure?"
"Can we tour the resident rooms, bathrooms, and common areas today, including areas not on the usual tour route?"
"How do you care for residents with incontinence or catheters, and what do you do to prevent urinary tract infections?"
"What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
"What specific training do your nurse aides complete in dementia care and abuse prevention, and how often is it refreshed?"
"Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
"Can I get a written copy of resident rights, house rules, and a full list of services and charges today?"
"If my family member falls or their condition changes, exactly when and how will I be notified?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
Bickford Health Care Center	0.5 mi	Windsor Locks, CT	★☆☆☆☆	1/5	abuseSFF
Fresh River Healthcare	0.6 mi	East Windsor, CT	★★★★☆	4/5
St Joseph's Residence	3.5 mi	Enfield, CT	★★★★★	5/5
Suffield House Rehabilitation and Healthcare Cente	4.2 mi	Suffield, CT	★★★★☆	4/5
Autumn Lake Healthcare at Windsor	4.3 mi	Windsor, CT	★☆☆☆☆	1/5	abuse
Parkway Pavilion Health and Rehabilitation Center	4.4 mi	Enfield, CT	★☆☆☆☆	1/5	abuse
Complete Care at Kimberly Hall-South	6.5 mi	Windsor, CT	★★★★☆	3/5
Complete Care at Kimberly Hall North	6.5 mi	Windsor, CT	★☆☆☆☆	1/5	abuse
Seabury	7.9 mi	Bloomfield, CT	★★★★★	4/5
Touchpoints at Bloomfield	8.3 mi	Bloomfield, CT	★★★★☆	3/5
Bloomfield Center for Nursing & Rehabilitation	8.6 mi	Bloomfield, CT	★★☆☆☆	2/5	abuse
Vernon Rehabilitation and Healthcare Center	8.8 mi	Vernon, CT	★★★★★	5/5

Compare this facility with the 3 closest →

All facilities in East Windsor →

Facility data as of CMS processing date 2026-08-01. CCN 075436.

The Care File

Visit checklist — Touchpoints at Chestnut

171 Main St, East Windsor, CT 06088 · 8602925394

Health inspection rating 3/5 · CMS overall 3/5· Fines (3y): $0

Questions for the administrator:

☐ "How do you keep residents' medical records accurate, complete, and secure?"
☐ "Can we tour the resident rooms, bathrooms, and common areas today, including areas not on the usual tour route?"
☐ "How do you care for residents with incontinence or catheters, and what do you do to prevent urinary tract infections?"
☐ "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
☐ "What specific training do your nurse aides complete in dementia care and abuse prevention, and how often is it refreshed?"
☐ "Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
☐ "Can I get a written copy of resident rights, house rules, and a full list of services and charges today?"
☐ "If my family member falls or their condition changes, exactly when and how will I be notified?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 075436 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)