Countryside Health Care of Milford

Name: Countryside Health Care of Milford
Address: COUNTRYSIDE DRIVE, Milford, MA, 01757, US
Telephone: 5084730435

Countryside Drive, Milford, MA 01757 · Worcester County · 109 certified beds · avg 99 residents/day · certified since Jul 1, 1990

4/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

4.97

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★★☆4/5 · CMS overall rating: 4/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (13)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Feb 2, 2026	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Feb 2, 2026	B · Minimal risk, repeated	The facility did not enter each resident's assessment information into the required format and send it to the state within 7 days of completing the assessment, as the rules require.
Nov 20, 2024	E · Potential for harm, repeated	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
Nov 20, 2024	D · Potential for harm, one-off	The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation.
Nov 20, 2024	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
Nov 20, 2024	D · Potential for harm, one-off	The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow.
Nov 20, 2024	D · Potential for harm, one-off	The facility did not provide safe, appropriate care for residents who need dialysis — the treatment that filters the blood when kidneys fail.
Nov 20, 2024	B · Minimal risk, repeated	The facility did not enter each resident's assessment information into the required format and send it to the state within 7 days of completing the assessment, as the rules require.
Nov 20, 2024	B · Minimal risk, repeated	The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives.
Sep 7, 2023	E · Potential for harm, repeated	The facility did not give residents (and their representatives and the ombudsman, a state advocate for residents) proper advance notice before a transfer or discharge, including information about their right to appeal.
Sep 7, 2023	E · Potential for harm, repeated	The facility did not give the resident or their representative written notice of how long it would hold the resident's bed during a hospital stay or approved leave.
Sep 7, 2023	E · Potential for harm, repeated	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Sep 7, 2023	D · Potential for harm, one-off	The facility did not allow a resident's chosen representative — often a family member or someone with power of attorney — to exercise the resident's rights on their behalf. When a resident can't speak for themselves, their representative steps into that role.

Inspection trend by year

Citations from standard inspections decreased between the last two inspection cycles (7 → 2).

Year	Citations	Worst severity that year
2023	4	E
2024	7	E
2026	2	D

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Massachusetts avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	4.97	3.89	3.95	top 9% in Massachusetts; top 14% in the U.S.
Registered Nurse hours	0.58	0.65	0.69	bottom 49% in Massachusetts; bottom 49% in the U.S.
Weekend total nurse staffing	4.73	3.51	3.50	top 7% in Massachusetts; top 9% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.40	0.46	0.48	bottom 46% in Massachusetts; top 49% in the U.S.
Total nursing staff turnover (%)	31.4	38.2	45.8	top 32% in Massachusetts; top 17% in the U.S.
RN turnover (%)	23.1	42.6	42.9	top 14% in Massachusetts; top 18% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.40, RN 0.51, weekend 4.19. Staffing rating: 4/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 3/5 · long-stay residents: 3/5 · short-stay residents: 4/5

Who owns this facility

Government - City

Owner / manager	Type	Role	Stake	Since
Geriatric Authority of Milford	Organization	5% or Greater Direct Ownership Interest	100%	05/20/1982
Earl, Cathyann	Individual	W-2 Managing Employee	NOT APPLICABLE	12/02/2013
Geriatric Authority of Milford	Organization	Operational/Managerial Control	NOT APPLICABLE	05/20/1982
Isabella, Michael	Individual	W-2 Managing Employee	NOT APPLICABLE	04/10/2017

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
"How do you make sure resident assessments are completed and submitted to the state on time?"
"Can you show me how medications are stored and secured on the units, including controlled drugs?"
"When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
"Can you show me an example care plan, and how are families included when it's created and updated?"
"Can you tell me what this citation involved and what steps you took to bring care back up to standard?"
"How do you coordinate and monitor care for residents who receive dialysis?"
"Who completes resident assessments here, and how do you check them for accuracy?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
Blaire House of Milford	2.1 mi	Milford, MA	★☆☆☆☆	2/5
Oc Milford Gardens LLC	2.7 mi	Milford, MA	★☆☆☆☆	1/5
Adviniacare at Northbridge	5.0 mi	Northbridge, MA	★★★☆☆	4/5
Blackstone Valley Health and Rehabilitation	6.3 mi	Whitinsville, MA	★★★☆☆	3/5
Lydia Taft House	7.2 mi	Uxbridge, MA	★★★★★	5/5
Waterview Lodge LLC, Rehabilitation & Healthcare	7.4 mi	Ashland, MA	★★★☆☆	2/5
Medway Country Manor Skilled Nursing & Rehabilitat	7.4 mi	Medway, MA		—/5	SFF
Timothy Daniels House	7.5 mi	Holliston, MA	★★★★☆	3/5
Whittier Westborough Transitional Care Unit	8.6 mi	Westborough, MA	★★★★★	4/5
Westborough Healthcare	8.9 mi	Westborough, MA	★★☆☆☆	3/5
Beaumont Rehab & Skilled Nursing Ctr - Westboro	9.3 mi	Westborough, MA	★★★☆☆	3/5
The Gardens at Cedarwood	9.9 mi	Franklin, MA	★★☆☆☆	2/5

Compare this facility with the 3 closest →

All facilities in Milford →

Facility data as of CMS processing date 2026-08-01. CCN 225463.

The Care File

Visit checklist — Countryside Health Care of Milford

Countryside Drive, Milford, MA 01757 · 5084730435

Health inspection rating 4/5 · CMS overall 4/5· Fines (3y): $0

Questions for the administrator:

☐ "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
☐ "How do you make sure resident assessments are completed and submitted to the state on time?"
☐ "Can you show me how medications are stored and secured on the units, including controlled drugs?"
☐ "When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
☐ "Can you show me an example care plan, and how are families included when it's created and updated?"
☐ "Can you tell me what this citation involved and what steps you took to bring care back up to standard?"
☐ "How do you coordinate and monitor care for residents who receive dialysis?"
☐ "Who completes resident assessments here, and how do you check them for accuracy?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 225463 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)