Chelsea Rehabilitation and Healthcare Center

Name: Chelsea Rehabilitation and Healthcare Center
Address: 2715 DOGTOWN ROAD, Goochland, VA, 23063, US
Telephone: 8045564418

2715 Dogtown Road, Goochland, VA 23063 · Goochland County · 84 certified beds · avg 81 residents/day · certified since Apr 12, 1991

Abuse citation flag (CMS)

Part of chain: MARQUIS HEALTH SERVICES (87 facilities, chain avg rating 3.0★)

The abuse flag means inspectors cited this facility for abuse that caused harm to a resident within the past year, or potential for harm in each of the last two years. Source: CMS.

2/5

Health inspection rating (on-site)

Serious findings on record

$10,033

Fines, last 3 years

2.31

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★☆☆☆2/5 · CMS overall rating: 3/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

Most serious findings (actual harm or immediate jeopardy)

▲ Actual harm, one-off · Sep 12, 2024 · F-0600

The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors.

Why it matters: Abuse and neglect cause direct physical and emotional harm and are among the most serious failures a nursing home can have.

Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.

Corrected: Mar 30, 2024 (Past Non-Compliance)

All citations in the current public record (34)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Dec 10, 2024	D · Potential for harm, one-off	The facility did not immediately notify the resident, their doctor, and a family member when something significant happened — such as an injury, a decline in health, or a room change. Families and doctors are entitled to know right away. · from a complaint
Dec 10, 2024	D · Potential for harm, one-off	The facility did not create and follow a basic care plan covering a new resident's most immediate needs within 48 hours of admission. The first days are when a new resident is most vulnerable. · from a complaint
Dec 10, 2024	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · from a complaint
Sep 12, 2024	▲ G · Actual harm, one-off	The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors.
Sep 12, 2024	E · Potential for harm, repeated	The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow. · from a complaint
Sep 12, 2024	D · Potential for harm, one-off	The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights.
Sep 12, 2024	D · Potential for harm, one-off	The facility did not make reasonable adjustments to fit each resident's individual needs and preferences — things like call buttons within reach, preferred wake-up times, or accessible room setups.
Sep 12, 2024	D · Potential for harm, one-off	The facility did not give residents (and their representatives and the ombudsman, a state advocate for residents) proper advance notice before a transfer or discharge, including information about their right to appeal.
Sep 12, 2024	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
Sep 12, 2024	D · Potential for harm, one-off	The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own.
Sep 12, 2024	D · Potential for harm, one-off	The facility did not provide appropriate care related to bladder and bowel needs — including care for residents who use catheters and steps to prevent urinary tract infections.
Sep 12, 2024	D · Potential for harm, one-off	The facility did not provide safe and appropriate pain management for a resident who needed it.
Sep 12, 2024	D · Potential for harm, one-off	The facility did not have a licensed pharmacist review each resident's complete medication regimen and medical chart every month, or did not follow its own rules for reporting medication problems.
Sep 28, 2023	D · Potential for harm, one-off	The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards. · from a complaint
Dec 13, 2022	E · Potential for harm, repeated	The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required.
Dec 13, 2022	E · Potential for harm, repeated	The facility employed staff who were not licensed, certified, or registered as required by state law.
Dec 13, 2022	D · Potential for harm, one-off	The facility did not give residents proper notice about what Medicare or Medicaid covers, or about charges the resident might owe for services that aren't covered.
Dec 13, 2022	D · Potential for harm, one-off	The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors.
Dec 13, 2022	D · Potential for harm, one-off	The facility transferred or discharged a resident without a valid reason, or failed to provide the required documentation and information when moving a resident out.
Dec 13, 2022	D · Potential for harm, one-off	The facility did not give residents (and their representatives and the ombudsman, a state advocate for residents) proper advance notice before a transfer or discharge, including information about their right to appeal.
Dec 13, 2022	D · Potential for harm, one-off	The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives.
Dec 13, 2022	D · Potential for harm, one-off	The facility did not provide safe, appropriate care for residents who need dialysis — the treatment that filters the blood when kidneys fail.
Dec 13, 2022	D · Potential for harm, one-off	The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards.
Dec 13, 2022	C · Minimal risk, facility-wide	The facility did not post its nurse staffing information every day. Nursing homes must publicly display how many nurses and aides are on duty each day.
Aug 17, 2021	D · Potential for harm, one-off	The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights.
Aug 17, 2021	D · Potential for harm, one-off	The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs.
Aug 17, 2021	D · Potential for harm, one-off	The facility transferred or discharged a resident without a valid reason, or failed to provide the required documentation and information when moving a resident out.
Aug 17, 2021	D · Potential for harm, one-off	The facility did not give residents (and their representatives and the ombudsman, a state advocate for residents) proper advance notice before a transfer or discharge, including information about their right to appeal.
Aug 17, 2021	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
Aug 17, 2021	D · Potential for harm, one-off	The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required.
Aug 17, 2021	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Aug 17, 2021	D · Potential for harm, one-off	The facility did not regularly inspect bed frames, mattresses, and bed rails for safety, or the rails and mattresses were not attached safely to the frames.
Aug 17, 2021	C · Minimal risk, facility-wide	The facility did not have a registered nurse on duty at least 8 hours a day, or did not have a registered nurse serving full-time as director of nursing.
Aug 17, 2021	C · Minimal risk, facility-wide	The facility did not post its nurse staffing information every day. Nursing homes must publicly display how many nurses and aides are on duty each day.

Inspection trend by year

Citations from standard inspections stayed about the same across the last two inspection cycles (10 → 10).

Year	Citations	Serious (G–L)	Worst severity that year
2021	10	0	D
2022	10	0	E
2023	1	0	D
2024	13	1	G ▲

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

1 fine totaling $10,033.

Date	Type	Amount / length
Sep 12, 2024	Fine	$10,033

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Virginia avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	2.31	3.67	3.95	bottom 1% in Virginia; bottom 2% in the U.S.
Registered Nurse hours	0.41	0.66	0.69	bottom 28% in Virginia; bottom 24% in the U.S.
Weekend total nurse staffing	2.07	3.21	3.50	bottom 1% in Virginia; bottom 2% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.26	0.46	0.48	bottom 34% in Virginia; bottom 24% in the U.S.
Total nursing staff turnover (%)	45.5	48.1	45.8	top 42% in Virginia; bottom 49% in the U.S.
RN turnover (%)	16.7	48.2	42.9	top 6% in Virginia; top 9% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.12, RN 0.56, weekend 2.80. Staffing rating: 2/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 5/5 · long-stay residents: 5/5 · short-stay residents: 4/5

Who owns this facility

For profit - Limited Liability company

Owner / manager	Type	Role	Stake	Since
Benson, Jalicia	Individual	Managing Control - Governing Body	NOT APPLICABLE	12/01/2022
Benson, Jalicia	Individual	Corporate Director	NOT APPLICABLE	12/01/2022
Benson, Jalicia	Individual	Operational/Managerial Control	NOT APPLICABLE	12/01/2022
Benson, Jalicia	Individual	ADP of the SNF	NOT APPLICABLE	12/01/2022
Chelsea Property LLC	Organization	ADP of the SNF	NOT APPLICABLE	12/01/2022
Flagler, Osher	Individual	Individual Is an Owner, Partner or Trustee of Any ADP of the SNF	NOT APPLICABLE	03/07/2025
Harman, Dina	Individual	Managing Control - Governing Body	NOT APPLICABLE	12/01/2022
Harman, Dina	Individual	ADP of the SNF	NOT APPLICABLE	12/01/2022
Healthcare Services Group INC	Organization	Operational/Managerial Control	NOT APPLICABLE	12/01/2022
Healthcare Services Group INC	Organization	ADP of the SNF	NOT APPLICABLE	03/11/2025
Hellams, Ralph	Individual	Operational/Managerial Control	NOT APPLICABLE	12/01/2022
Hellams, Ralph	Individual	ADP of the SNF	NOT APPLICABLE	11/01/2022
Kahanow, Aviva	Individual	Individual Is an Owner, Partner or Trustee of Any ADP of the SNF	NOT APPLICABLE	03/11/2025
Law, Joseph	Individual	Managing Control - Governing Body	NOT APPLICABLE	12/01/2022
Law, Joseph	Individual	ADP of the SNF	NOT APPLICABLE	12/01/2022
Levovitz, Tzvi	Individual	Individual Is an Owner, Partner or Trustee of Any ADP of the SNF	NOT APPLICABLE	03/11/2025
M&t Bank	Organization	5% or Greater Mortgage Interest	NOT APPLICABLE	12/01/2022
M&t Bank	Organization	5% or Greater Security Interest	NOT APPLICABLE	12/01/2022
Marquis Limited LLC	Organization	Operational/Managerial Control	NOT APPLICABLE	12/01/2022
Marquis Limited LLC	Organization	ADP of the SNF	NOT APPLICABLE	03/04/2025

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"Tell me about this abuse or neglect citation — what happened, and what specific changes did you make afterward?"
"If my family member falls or their condition changes, exactly when and how will I be notified?"
"What does the care plan for a brand-new resident cover in the first 48 hours, and who writes it?"
"How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
"Can you tell me what this citation involved and what steps you took to bring care back up to standard?"
"Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
"Can you give me examples of how you adjust daily routines and room setups to fit each resident's preferences?"
"If you ever planned to discharge or transfer my family member, how much written notice would we receive and how could we appeal?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
Oakhurst Health & Rehabilitation	15.7 mi	Fork Union, VA	★☆☆☆☆	2/5
Our Lady of Hope Health Center	17.2 mi	Richmond, VA	★★★★☆	4/5
Canterbury Rehabilitation and Healthcare Center	18.3 mi	Richmond, VA	★☆☆☆☆	1/5	abuse
Shalom Gardens Health & Rehabilitation	18.8 mi	Richmond, VA	★☆☆☆☆	2/5
Lakewood Manor	18.8 mi	Richmond, VA	★★★☆☆	3/5
Louisa Health & Rehabilitation Center	19.6 mi	Louisa, VA	★★★☆☆	3/5

Compare this facility with the 3 closest →

All facilities in Goochland →

Facility data as of CMS processing date 2026-08-01. CCN 495236.

The Care File

Visit checklist — Chelsea Rehabilitation and Healthcare Center

2715 Dogtown Road, Goochland, VA 23063 · 8045564418

Health inspection rating 2/5 · CMS overall 3/5 · ▲ FEDERAL ABUSE CITATION FLAG· Fines (3y): $10,033

Most serious findings on record:

▲ Sep 12, 2024 (F-0600, Actual harm, one-off): The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors.

Questions for the administrator:

☐ "Tell me about this abuse or neglect citation — what happened, and what specific changes did you make afterward?"
☐ "If my family member falls or their condition changes, exactly when and how will I be notified?"
☐ "What does the care plan for a brand-new resident cover in the first 48 hours, and who writes it?"
☐ "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
☐ "Can you tell me what this citation involved and what steps you took to bring care back up to standard?"
☐ "Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
☐ "Can you give me examples of how you adjust daily routines and room setups to fit each resident's preferences?"
☐ "If you ever planned to discharge or transfer my family member, how much written notice would we receive and how could we appeal?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 495236 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)