Our Lady of Hope Health Center

Name: Our Lady of Hope Health Center
Address: 13700 NORTH GAYTON ROAD, Richmond, VA, 23233, US
Telephone: 8043601960

13700 North Gayton Road, Richmond, VA 23233 · Henrico County · 75 certified beds · avg 72 residents/day · certified since Aug 1, 1996

4/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

4.08

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★★☆4/5 · CMS overall rating: 4/5

⚠ The most recent standard health inspection was more than 2 years ago — conditions may have changed.

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (34)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Jun 10, 2026	D · Potential for harm, one-off	The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist. · from a complaint
Apr 17, 2026	D · Potential for harm, one-off	The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow. · from a complaint
Apr 17, 2026	D · Potential for harm, one-off	The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards. · from a complaint
Dec 6, 2024	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. · from a complaint
Dec 6, 2024	D · Potential for harm, one-off	The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving. · from a complaint
Dec 6, 2024	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint
Sep 27, 2023	D · Potential for harm, one-off	The facility did not develop and follow policies and procedures to prevent abuse, neglect, and theft. These written safeguards are the foundation of resident protection. · from a complaint
Sep 27, 2023	D · Potential for harm, one-off	The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint
Sep 27, 2023	D · Potential for harm, one-off	The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required. · from a complaint
Sep 27, 2023	D · Potential for harm, one-off	The facility did not make sure the resident's doctor reviewed their care and wrote, signed, and dated progress notes and orders at each required visit. · from a complaint
May 3, 2023	D · Potential for harm, one-off	The facility did not allow residents to take their own medications when a clinical review showed they could do so safely. Residents have this right if their care team determines it's appropriate.
May 3, 2023	D · Potential for harm, one-off	The facility did not honor residents' right to make their own choices about their daily lives, such as when to wake up, what to eat, or how to spend their time.
May 3, 2023	D · Potential for harm, one-off	The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives.
May 3, 2023	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
May 3, 2023	D · Potential for harm, one-off	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
Dec 9, 2021	D · Potential for harm, one-off	The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required.
Dec 9, 2021	D · Potential for harm, one-off	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it.
Dec 9, 2021	D · Potential for harm, one-off	The facility did not observe each nurse aide's job performance or provide regular training as required.
Dec 9, 2021	D · Potential for harm, one-off	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Feb 27, 2020	F · Potential for harm, facility-wide	The facility did not dispose of garbage and refuse properly.
Feb 27, 2020	E · Potential for harm, repeated	The facility did not honor residents' rights to request, refuse, or stop treatment, to decline participation in medical research, or to make an advance directive — a written statement of their wishes for future medical care.
Feb 27, 2020	E · Potential for harm, repeated	The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required.
Feb 27, 2020	E · Potential for harm, repeated	The facility used bed rails without first trying safer alternatives, or without assessing the resident's safety risk, discussing the risks and benefits with the resident or family, getting consent, and installing the rails correctly.
Feb 27, 2020	E · Potential for harm, repeated	The facility did not observe each nurse aide's job performance or provide regular training as required.
Feb 27, 2020	E · Potential for harm, repeated	The facility did not regularly inspect bed frames, mattresses, and bed rails for safety, or the rails and mattresses were not attached safely to the frames.
Feb 27, 2020	D · Potential for harm, one-off	The facility did not develop and follow policies and procedures to prevent abuse, neglect, and theft. These written safeguards are the foundation of resident protection.
Feb 27, 2020	D · Potential for harm, one-off	The facility transferred or discharged a resident without a valid reason, or failed to provide the required documentation and information when moving a resident out.
Feb 27, 2020	D · Potential for harm, one-off	The facility did not give residents (and their representatives and the ombudsman, a state advocate for residents) proper advance notice before a transfer or discharge, including information about their right to appeal.
Feb 27, 2020	D · Potential for harm, one-off	The facility did not properly complete the required screening (called PASARR) that identifies whether a person entering a nursing home has a mental illness or intellectual disability and needs specialized services.
Feb 27, 2020	D · Potential for harm, one-off	The facility did not create and follow a basic care plan covering a new resident's most immediate needs within 48 hours of admission. The first days are when a new resident is most vulnerable.
Feb 27, 2020	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
Feb 27, 2020	D · Potential for harm, one-off	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it.
Feb 27, 2020	D · Potential for harm, one-off	The facility did not provide safe, appropriate care for residents who need dialysis — the treatment that filters the blood when kidneys fail.
Feb 27, 2020	D · Potential for harm, one-off	The facility did not make sure its nurse aides had the skills needed to care for residents, including training in dementia care and abuse prevention.

Inspection trend by year

Citations from standard inspections stayed about the same across the last two inspection cycles (4 → 5).

Year	Citations	Worst severity that year
2020	15	F
2021	4	D
2023	9	D
2024	3	D
2026	3	D

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Virginia avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	4.08	3.67	3.95	top 22% in Virginia; top 36% in the U.S.
Registered Nurse hours	0.39	0.66	0.69	bottom 24% in Virginia; bottom 21% in the U.S.
Weekend total nurse staffing	3.70	3.21	3.50	top 21% in Virginia; top 33% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.37	0.46	0.48	top 41% in Virginia; bottom 46% in the U.S.
Total nursing staff turnover (%)	67.3	48.1	45.8	bottom 9% in Virginia; bottom 8% in the U.S.
RN turnover (%)	58.3	48.2	42.9	bottom 32% in Virginia; bottom 24% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.19, RN 0.40, weekend 3.79. Staffing rating: 2/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 2/5 · long-stay residents: 1/5 · short-stay residents: 3/5

Who owns this facility

Non profit - Church related

Owner / manager	Type	Role	Stake	Since
Knestout, Barry	Individual	5% or Greater Direct Ownership Interest	100%	12/05/2017
Blum, Jonathan	Individual	Corporate Director	NOT APPLICABLE	03/01/2025
Blum, Jonathan	Individual	Operational/Managerial Control	NOT APPLICABLE	03/01/2025
Blum, Jonathan	Individual	ADP of the SNF	NOT APPLICABLE	03/01/2025
Catrambone, Joseph	Individual	Operational/Managerial Control	NOT APPLICABLE	12/31/2024
Catrambone, Joseph	Individual	ADP of the SNF	NOT APPLICABLE	12/31/2024
Knestout, Barry	Individual	Corporate Director	NOT APPLICABLE	12/05/2017
Knestout, Barry	Individual	Corporate Officer	NOT APPLICABLE	12/05/2017
Knestout, Barry	Individual	Operational/Managerial Control	NOT APPLICABLE	12/05/2017
Knestout, Barry	Individual	ADP of the SNF	NOT APPLICABLE	12/05/2017
Kreck, Michael	Individual	Corporate Director	NOT APPLICABLE	04/08/2025
Kreck, Michael	Individual	Operational/Managerial Control	NOT APPLICABLE	04/08/2025
Kreck, Michael	Individual	ADP of the SNF	NOT APPLICABLE	04/08/2025

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"How does your pharmacist review residents' medications, and how quickly can you fill new or urgent prescriptions?"
"Can you tell me what this citation involved and what steps you took to bring care back up to standard?"
"How do you keep residents' medical records accurate, complete, and secure?"
"Can you show me an example care plan, and how are families included when it's created and updated?"
"How do you prevent bedsores for residents who can't move themselves, and how often are at-risk residents repositioned?"
"What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
"What specific steps do you take to prevent abuse and neglect, and how are staff trained on them?"
"When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
Shalom Gardens Health & Rehabilitation	2.4 mi	Richmond, VA	★☆☆☆☆	2/5
Canterbury Rehabilitation and Healthcare Center	2.7 mi	Richmond, VA	★☆☆☆☆	1/5	abuse
Lakewood Manor	3.2 mi	Richmond, VA	★★★☆☆	3/5
Cedarfield Pinnacle Living	3.2 mi	Richmond, VA		—/5
The Laurels of University Park	3.9 mi	Richmond, VA	★★☆☆☆	2/5
August Healthcare at Richmond	5.8 mi	Richmond, VA	★★★☆☆	3/5
Elizabeth Adam Crump Health and Rehab	6.4 mi	Glen Allen, VA	★☆☆☆☆	1/5
Westport Rehabilitation and Nursing Center	6.5 mi	Richmond, VA	★☆☆☆☆	1/5
Parham Health Care & Rehab Center	7.9 mi	Richmond, VA	★☆☆☆☆	1/5	abuseSFF
Glenburnie Rehab & Nursing Center	8.4 mi	Richmond, VA	★★☆☆☆	1/5
The Laurels of Willow Creek	9.1 mi	Midlothian, VA	★★☆☆☆	2/5
Lakeside Health & Rehabilitation	9.3 mi	Richmond, VA	★★☆☆☆	1/5

Compare this facility with the 3 closest →

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Facility data as of CMS processing date 2026-08-01. CCN 495311.

The Care File

Visit checklist — Our Lady of Hope Health Center

13700 North Gayton Road, Richmond, VA 23233 · 8043601960

Health inspection rating 4/5 · CMS overall 4/5· Fines (3y): $0

Questions for the administrator:

☐ "How does your pharmacist review residents' medications, and how quickly can you fill new or urgent prescriptions?"
☐ "Can you tell me what this citation involved and what steps you took to bring care back up to standard?"
☐ "How do you keep residents' medical records accurate, complete, and secure?"
☐ "Can you show me an example care plan, and how are families included when it's created and updated?"
☐ "How do you prevent bedsores for residents who can't move themselves, and how often are at-risk residents repositioned?"
☐ "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
☐ "What specific steps do you take to prevent abuse and neglect, and how are staff trained on them?"
☐ "When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 495311 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)