Bethlehem South Skilled Nursing and Rehabilitation

Name: Bethlehem South Skilled Nursing and Rehabilitation
Address: 2021 WESTGATE DRIVE, Bethlehem, PA, 18017, US
Telephone: 6108656077

2021 Westgate Drive, Bethlehem, PA 18017 · Lehigh County · 227 certified beds · avg 195 residents/day · certified since Dec 26, 1978

Abuse citation flag (CMS)

Part of chain: GENESIS HEALTHCARE (184 facilities, chain avg rating 2.4★)

The abuse flag means inspectors cited this facility for abuse that caused harm to a resident within the past year, or potential for harm in each of the last two years. Source: CMS.

2/5

Health inspection rating (on-site)

Serious findings on record

$27,378

Fines, last 3 years

3.26

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★☆☆☆2/5 · CMS overall rating: 1/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

Most serious findings (actual harm or immediate jeopardy)

▲ Immediate jeopardy, one-off · Jun 9, 2026 · F-0600 · triggered by a complaint

The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors.

Why it matters: Abuse and neglect cause direct physical and emotional harm and are among the most serious failures a nursing home can have.

Severity (J): Inspectors found a situation that put a resident's life or safety in immediate danger, affecting one or a few residents. The facility must fix it immediately — these citations often come with large fines.

All citations in the current public record (33)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Jun 30, 2026	D · Potential for harm, one-off	The facility gave residents unnecessary mind-altering (psychotropic) medications, or used drugs in a way that restrained residents by dulling their ability to think, move, or function. · from a complaint
Jun 30, 2026	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. · from a complaint
Jun 30, 2026	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint
Jun 9, 2026	▲ J · Immediate jeopardy, one-off	The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. · from a complaint
Jun 2, 2026	D · Potential for harm, one-off	The facility did not immediately notify the resident, their doctor, and a family member when something significant happened — such as an injury, a decline in health, or a room change. Families and doctors are entitled to know right away. · from a complaint
Apr 29, 2026	D · Potential for harm, one-off	The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving. · from a complaint
Apr 29, 2026	D · Potential for harm, one-off	The facility did not provide appropriate care related to bladder and bowel needs — including care for residents who use catheters and steps to prevent urinary tract infections. · from a complaint
Sep 5, 2025	E · Potential for harm, repeated	The facility did not develop and follow policies and procedures to prevent abuse, neglect, and theft. These written safeguards are the foundation of resident protection.
Sep 5, 2025	E · Potential for harm, repeated	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it.
Sep 5, 2025	D · Potential for harm, one-off	The facility did not allow residents to take their own medications when a clinical review showed they could do so safely. Residents have this right if their care team determines it's appropriate.
Sep 5, 2025	D · Potential for harm, one-off	The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation.
Sep 5, 2025	D · Potential for harm, one-off	The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own.
Sep 5, 2025	D · Potential for harm, one-off	The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving.
Sep 5, 2025	D · Potential for harm, one-off	The facility did not provide the care needed to maintain or improve residents' movement and flexibility — such as range-of-motion exercises — leading to avoidable decline.
Sep 5, 2025	C · Minimal risk, facility-wide	The facility did not provide required paperwork or notices about a resident's needs, their right to appeal a transfer or discharge, or the facility's bed-hold policy (how long a bed is saved during a hospital stay).
Jul 25, 2025	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint
Jul 1, 2025	D · Potential for harm, one-off	The facility did not immediately notify the resident, their doctor, and a family member when something significant happened — such as an injury, a decline in health, or a room change. Families and doctors are entitled to know right away. · from a complaint
Nov 27, 2024	D · Potential for harm, one-off	The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own.
Nov 27, 2024	D · Potential for harm, one-off	The facility did not provide the care needed to maintain or improve residents' movement and flexibility — such as range-of-motion exercises — leading to avoidable decline.
Jul 26, 2024	B · Minimal risk, repeated	The facility did not give residents (and their representatives and the ombudsman, a state advocate for residents) proper advance notice before a transfer or discharge, including information about their right to appeal. · from a complaint
Jun 11, 2024	D · Potential for harm, one-off	The facility did not help a resident get vision and hearing services — such as eye exams, glasses, hearing tests, or hearing aids. · from a complaint
Nov 2, 2023	E · Potential for harm, repeated	The facility did not give residents (and their representatives and the ombudsman, a state advocate for residents) proper advance notice before a transfer or discharge, including information about their right to appeal.
Nov 2, 2023	E · Potential for harm, repeated	The facility did not give the resident or their representative written notice of how long it would hold the resident's bed during a hospital stay or approved leave.
Nov 2, 2023	E · Potential for harm, repeated	The facility did not provide the care needed to maintain or improve residents' movement and flexibility — such as range-of-motion exercises — leading to avoidable decline.
Nov 2, 2023	E · Potential for harm, repeated	The facility did not provide safe and appropriate pain management for a resident who needed it.
Nov 2, 2023	D · Potential for harm, one-off	The facility did not immediately notify the resident, their doctor, and a family member when something significant happened — such as an injury, a decline in health, or a room change. Families and doctors are entitled to know right away.
Nov 2, 2023	D · Potential for harm, one-off	The facility did not develop and follow policies and procedures to prevent abuse, neglect, and theft. These written safeguards are the foundation of resident protection.
Nov 2, 2023	D · Potential for harm, one-off	The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives.
Nov 2, 2023	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Nov 2, 2023	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Nov 2, 2023	C · Minimal risk, facility-wide	The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs.
Nov 2, 2023	C · Minimal risk, facility-wide	The facility did not dispose of garbage and refuse properly.
Sep 19, 2023	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · from a complaint

Inspection trend by year

Citations from standard inspections increased between the last two inspection cycles (2 → 8).

Year	Citations	Serious (G–L)	Worst severity that year
2023	12	0	E
2024	4	0	D
2025	10	0	E
2026	7	1	J ▲

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

1 fine totaling $27,378.

Date	Type	Amount / length
Apr 29, 2026	Fine	$27,378

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Pennsylvania avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	3.26	3.94	3.95	bottom 26% in Pennsylvania; bottom 24% in the U.S.
Registered Nurse hours	0.42	0.80	0.69	bottom 12% in Pennsylvania; bottom 25% in the U.S.
Weekend total nurse staffing	2.85	3.58	3.50	bottom 19% in Pennsylvania; bottom 23% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.21	0.56	0.48	bottom 5% in Pennsylvania; bottom 14% in the U.S.
Total nursing staff turnover (%)	52.2	44.5	45.8	bottom 28% in Pennsylvania; bottom 31% in the U.S.
RN turnover (%)	64.0	39.9	42.9	bottom 12% in Pennsylvania; bottom 16% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.30, RN 0.43, weekend 2.90. Staffing rating: 1/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 3/5 · long-stay residents: 4/5 · short-stay residents: 2/5

Who owns this facility

For profit - Corporation

Owner / manager	Type	Role	Stake	Since
Fc-Gen Operations Investment LLC	Organization	5% or Greater Indirect Ownership Interest	—	11/14/2022
Gen Operations I LLC	Organization	5% or Greater Indirect Ownership Interest	—	11/14/2022
Gen Operations II LLC	Organization	5% or Greater Indirect Ownership Interest	—	11/14/2022
Genesis Healthcare INC	Organization	5% or Greater Indirect Ownership Interest	—	11/14/2022
Genesis Healthcare LLC	Organization	5% or Greater Indirect Ownership Interest	—	11/14/2022
Genesis Holdings LLC	Organization	5% or Greater Indirect Ownership Interest	—	11/14/2022
Genesis PM Pa Operations LLC	Organization	5% or Greater Direct Ownership Interest	100%	11/14/2022
GHC Holdings LLC	Organization	5% or Greater Indirect Ownership Interest	—	11/14/2022
Sun Healthcare Group INC	Organization	5% or Greater Indirect Ownership Interest	—	11/14/2022
Whitman, Arnold	Individual	5% or Greater Indirect Ownership Interest	—	06/01/2020
Aversa, Thaddeus	Individual	Operational/Managerial Control	NOT APPLICABLE	06/01/2023
Aversa, Thaddeus	Individual	ADP of the SNF	NOT APPLICABLE	02/12/2025
Berg, Michael	Individual	Corporate Officer	NOT APPLICABLE	11/14/2022
Bridgeford, Laura	Individual	Corporate Officer	NOT APPLICABLE	06/01/2024
Callazo, Nancy	Individual	Operational/Managerial Control	NOT APPLICABLE	06/01/2023
Callazo, Nancy	Individual	ADP of the SNF	NOT APPLICABLE	02/12/2025
Mendelson, Avi	Individual	Corporate Officer	NOT APPLICABLE	01/01/2024

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"Tell me about this abuse or neglect citation — what happened, and what specific changes did you make afterward?"
"What percentage of your residents are on antipsychotic or sedating medications, and how do you work to reduce that?"
"Can you show me an example care plan, and how are families included when it's created and updated?"
"What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
"If my family member falls or their condition changes, exactly when and how will I be notified?"
"How do you prevent bedsores for residents who can't move themselves, and how often are at-risk residents repositioned?"
"How do you care for residents with incontinence or catheters, and what do you do to prevent urinary tract infections?"
"What specific steps do you take to prevent abuse and neglect, and how are staff trained on them?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection
Bethlehem North Skilled Nursing and Rehabilitation	0.0 mi	Bethlehem, PA	★☆☆☆☆	2/5
Good Shepherd Home-Bethlehem	0.7 mi	Bethlehem, PA	★★★★★	5/5
Riverton Rehabilitation and Healthcare Center	1.3 mi	Allentown, PA	★★★★★	4/5
Holy Family Manor	1.6 mi	Bethlehem, PA	★★★★☆	4/5
Moravian Village of Bethlehem	2.6 mi	Bethlehem, PA	★★★★★	4/5
Kirkland Village	3.8 mi	Bethlehem, PA	★★★★★	4/5
Advanced Health Care of Hanover	3.8 mi	Bethlehem, PA	★★★★★	4/5
Good Shepherd Home Raker Center	4.5 mi	Allentown, PA	★★★★☆	4/5
Country Meadows Nursing Center of Bethlehem	5.1 mi	Bethlehem, PA	★★★★★	4/5
Fellowship Manor	5.2 mi	Whitehall, PA	★★★★★	4/5
Jewel Healthcare and Rehabilitation Center	5.3 mi	Allentown, PA	★★★★☆	4/5
Phoebe Allentown Health Care Center	5.6 mi	Allentown, PA	★★☆☆☆	2/5

Compare this facility with the 3 closest →

All facilities in Bethlehem →

Facility data as of CMS processing date 2026-08-01. CCN 395429.

The Care File

Visit checklist — Bethlehem South Skilled Nursing and Rehabilitation

2021 Westgate Drive, Bethlehem, PA 18017 · 6108656077

Health inspection rating 2/5 · CMS overall 1/5 · ▲ FEDERAL ABUSE CITATION FLAG· Fines (3y): $27,378

Most serious findings on record:

▲ Jun 9, 2026 (F-0600, Immediate jeopardy, one-off): The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors.

Questions for the administrator:

☐ "Tell me about this abuse or neglect citation — what happened, and what specific changes did you make afterward?"
☐ "What percentage of your residents are on antipsychotic or sedating medications, and how do you work to reduce that?"
☐ "Can you show me an example care plan, and how are families included when it's created and updated?"
☐ "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
☐ "If my family member falls or their condition changes, exactly when and how will I be notified?"
☐ "How do you prevent bedsores for residents who can't move themselves, and how often are at-risk residents repositioned?"
☐ "How do you care for residents with incontinence or catheters, and what do you do to prevent urinary tract infections?"
☐ "What specific steps do you take to prevent abuse and neglect, and how are staff trained on them?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 395429 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)