Florida ›Naples

Bentley Care Center

Costs & paymentPlan a visit

875 Retreat Drive, Naples, FL 34110 (opens Google Maps) · Collier County · (239) 431-2100· 84 certified beds · avg 75 residents/day · certified since Dec 2, 2004 · Medicare only — not Medicaid certified

Certified for Medicare only. Medicare pays for short rehabilitation stays, not for long-term care — and this facility cannot bill Medicaid, which is what most families rely on for a long stay. Ask what a long-term stay here would cost and how it would be paid for. Who pays for nursing home care →

Part of chain: VI LIVING (9 facilities, chain avg rating 4.4★)

2/5
Health inspection rating (on-site)
inspected Nov 21, 2024
0
Serious findings on record
$0
Fines, last 3 years
6.59
Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

New to these records? How to read an inspection report →

Health inspection rating: ★★☆☆☆2/5 · CMS overall rating: 3/5 · how star ratings work →

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and quality measures from resident assessments and claims.

Inspection findings in the public record

Showing the latest 3 of 17 inspection findings. Open the full record below to read every finding.

  1. F · Potential for more than minimal harm, widespread

    The facility did not have enough support staff to safely and effectively run its food and nutrition service. F-0802

  2. F · Potential for more than minimal harm, widespread

    The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. F-0812

  3. F · Potential for more than minimal harm, widespread

    The facility did not dispose of garbage and refuse properly. F-0814

View all 17 inspection findingsShow only the latest 3 findings

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed — that window is CMS's, not ours. Within it, every citation CMS publishes for this facility is listed here: none excluded.

DateSeverityWhat the facility was cited for
Nov 21, 2024F · Potential for more than minimal harm, widespreadThe facility did not have enough support staff to safely and effectively run its food and nutrition service. · F-0802
Nov 21, 2024F · Potential for more than minimal harm, widespreadThe facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. · F-0812
Nov 21, 2024F · Potential for more than minimal harm, widespreadThe facility did not dispose of garbage and refuse properly. · F-0814
Nov 21, 2024F · Potential for more than minimal harm, widespreadThe facility was not managed in a way that uses its money, staff, and resources effectively and efficiently to care for residents. · F-0835
Nov 21, 2024E · Potential for more than minimal harm, patternThe facility did not keep residents' personal and medical information private and confidential. · F-0583
Nov 21, 2024D · Potential for more than minimal harm, isolatedThe facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights. · F-0550
Nov 21, 2024D · Potential for more than minimal harm, isolatedThe facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow. · F-0658
Nov 21, 2024D · Potential for more than minimal harm, isolatedThe facility allowed residents to lose the ability to do daily activities — like bathing, dressing, and eating — when there was no medical reason for the decline. Good care helps residents keep the abilities they have. · F-0676
Nov 21, 2024D · Potential for more than minimal harm, isolatedThe facility did not provide enough food and fluids to keep residents healthy, such as preventing unplanned weight loss or dehydration. · F-0692
Nov 21, 2024D · Potential for more than minimal harm, isolatedThe facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist. · F-0755
Nov 21, 2024D · Potential for more than minimal harm, isolatedThe facility did not try to gradually reduce doses of mood- and mind-altering medications or use non-drug approaches first, as required, or used 'as needed' psychiatric drugs without proper limits. · F-0758
Nov 21, 2024D · Potential for more than minimal harm, isolatedThe facility did not make sure special medical diets — like low-sodium or diabetic diets — were properly ordered by the resident's doctor or managed by a qualified dietitian as state law allows. · F-0808
Nov 21, 2024D · Potential for more than minimal harm, isolatedThe facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards. · F-0842
Nov 21, 2024D · Potential for more than minimal harm, isolatedThe facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · F-0880
Nov 21, 2024D · Potential for more than minimal harm, isolatedThe facility did not have a working call system — the button or cord residents use to summon help — in each resident's bathroom and bathing area. · F-0919
Mar 2, 2023D · Potential for more than minimal harm, isolatedThe facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own. · F-0677
Mar 2, 2023D · Potential for more than minimal harm, isolatedThe facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving. · F-0686

Inspection trend by year

Citations from standard inspections increased between the last two inspection cycles (2 → 15).

Citations by recorded inspection yearPublished citation counts, not a quality score · Source: CMS, 2026-08-01
All citationsSerious citations (G–L)
2023
All citations: 2
Serious citations (G–L): 0
2024
All citations: 15
Serious citations (G–L): 0

All bars start at zero. Exact values and supporting details remain below.

YearCitationsSerious (G–L)Worst severity that year
202320D
2024150F

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

How to file a complaint about care →

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

What these staffing numbers mean →

Nurse time, in contextAdjusted hours per resident per day · Source: CMS, 2026-08-01
This facilityFlorida averageU.S. average
Total nurse staffing (hours per resident per day)
This facility: 6.59
Florida average: 4.03
U.S. average: 3.95
Registered Nurse hours
This facility: 1.94
Florida average: 0.76
U.S. average: 0.69
Weekend total nurse staffing
This facility: 5.96
Florida average: 3.68
U.S. average: 3.50

All bars start at zero. Exact values and supporting details remain below.

MeasureThis facilityFlorida avgU.S. avgWhere it stands
Total nurse staffing (hours per resident per day)6.594.033.95top 1% in Florida; top 2% in the U.S.
Registered Nurse hours1.940.760.69top 2% in Florida; top 2% in the U.S.
Weekend total nurse staffing5.963.683.50top 1% in Florida; top 2% in the U.S.
Weekend RN hours (not acuity-adjusted)1.360.530.48top 2% in Florida; top 2% in the U.S.
Total nursing staff turnover (%)31.141.445.8top 25% in Florida; top 16% in the U.S.
RN turnover (%)43.946.042.9top 46% in Florida; bottom 46% in the U.S.

Hours are per resident per day for the most recent quarter of payroll data in this CMS release (2026-08-01) — the same quarter for every facility — case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 6.45, RN 1.90, weekend 5.84.Comparing with Medicare Care Compare? Care Compare shows the raw figure (6.45 here, displayed there as hours and minutes), not the adjusted one above. Both are correct; they answer different questions. Staffing rating: 5/5.

Quality measures: assessments & claims

Note: CMS combines facility-reported resident assessments (MDS) with claims-based measures. These are different sources from on-site inspection findings. Read the measures alongside inspection and staffing records; a high QM rating does not establish that a home is safe.

Quality measures rating: 3/5 · long-stay residents: 4/5 · short-stay residents: 3/5

Costs & payment

Price evidence · separate from quality

No verified facility-specific private-pay price is available in our data for Bentley Care Center. CMS inspection and staffing records do not tell us what this home will charge you.

Calculate a stay from a quote you receive

Use a written private-pay quote. This worksheet adds only the amounts you enter; it does not calculate Medicare, Medicaid or insurance benefits.

Formula: (room rate + daily extras) × days + one-time charges. A 30-day scenario is not a calendar-month quote. Refundable deposits, rate changes and charges you omit are not automatically included. Entries are not saved or sent to our server.

Before you compare prices

  • Request the room type, effective date and itemized daily rate in writing.
  • Ask about therapy, medicines, supplies, care-level charges, deposits, refunds and annual increases.
  • Confirm insurance or Medicaid eligibility and bed availability directly; certification alone does not guarantee either.

Understand who pays for care · How we handle price evidence · Report an incorrect price

Who owns this facility

How to read ownership records →

Ownership records as published by CMS on 2026-08-01. CMS records when an owner joined but not when they left. Listed here and no longer involved? Tell us →

For profit - Corporation

Owner / managerTypeRoleStakeSince
Margot and Tom Pritzker FoundationOrganization5% or Greater Indirect Ownership Interest10%05/22/2025
P. G. - Daniel TrustOrganization5% or Greater Indirect Ownership Interest5%01/01/2012
P. G. - Don #3 TrustOrganization5% or Greater Indirect Ownership Interest5%01/01/2012
P. G. - Jim TrustOrganization5% or Greater Indirect Ownership Interest5%01/01/2012
P. G. - Johnny TrustOrganization5% or Greater Indirect Ownership Interest5%01/01/2012
P. G. - Karen TrustOrganization5% or Greater Indirect Ownership Interest9%01/01/2012
P. G. - Linda TrustOrganization5% or Greater Indirect Ownership Interest5%01/01/2012
P. G. - Nicholas TrustOrganization5% or Greater Indirect Ownership Interest6%01/01/2012
P. G. - Tony TrustOrganization5% or Greater Indirect Ownership Interest5%01/01/2012
Pritzker Pucker Family Foundation No. 2Organization5% or Greater Indirect Ownership Interest9%05/22/2025
Allison, PamelaIndividualOperational/Managerial ControlNOT APPLICABLE07/21/2025
Allison, PamelaIndividualADP of the SNFNOT APPLICABLE07/21/2025
Classic Residence Management Limited PartnershipOrganizationOperational/Managerial ControlNOT APPLICABLE12/11/1990
Classic Residence Management Limited PartnershipOrganizationADP of the SNFNOT APPLICABLE10/18/2025
Conzelman, TinaIndividualOperational/Managerial ControlNOT APPLICABLE06/09/2025
Conzelman, TinaIndividualADP of the SNFNOT APPLICABLE06/09/2025
Cope, TaraIndividualCorporate OfficerNOT APPLICABLE06/01/2018
Cope, TaraIndividualADP of the SNFNOT APPLICABLE06/01/2018
Elterman, FrankIndividualOperational/Managerial ControlNOT APPLICABLE07/01/2023
Elterman, FrankIndividualADP of the SNFNOT APPLICABLE07/01/2023

Showing 20 of 37 parties CMS has on file for this facility; 17 are not displayed. The full list is in the CMS Ownership dataset.

Other facilities in the same chain

CMS lists this facility under the chain VI Living — 9 facilities in the current records. Chain membership says who operates these homes. It says nothing about how any individual one of them was inspected; each has its own record.

Listed by state, then facility name — not a ranking.

Questions to ask on your visit

Full visit checklist →

Print visit checklist

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

  • "How is your kitchen staffed, and have meals ever been delayed because of staffing?"
  • "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
  • "Can I see where garbage is stored and how often it's removed?"
  • "What were the findings behind this administration citation, and what has leadership changed since?"
  • "How do you protect residents' privacy, both in their medical records and in day-to-day care?"
  • "Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
  • "Can you tell me what this citation involved and what steps you took to bring care back up to standard?"
  • "How do you help residents maintain their daily living skills, and how do you measure whether it's working?"

Also worth asking anywhere

  • "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
  • "Can I see the plan of correction for the findings in your most recent state inspection?"
  • "CMS reports 31% total nursing staff turnover here — who on the care team has been with you longest?"
  • "The ownership record on file lists 37 owning or managing parties — who makes the decisions about staffing levels?"
  • "Can I visit again unannounced, at a mealtime or on a weekend?"

Nearby facilities (12 closest of 20 within 20 miles)

FacilityDistanceCityOverallInspectionFlags
Solaris Healthcare Imperial1.2 miNaples, FL★★★☆☆2/5
Solaris Senior Living North Naples2.9 miNaples, FL★★★☆☆2/5
Renaissance at the Terraces3.3 miBonita Springs, FL★★★★☆3/5
Adviniacare at Naples5.1 miNaples, FL★☆☆☆☆1/5
Premier Place at the Glenview6.1 miNaples, FL★★★★★5/5
Chateau at Moorings Park, the7.1 miNaples, FL★★★★★4/5
Life Care Center of Estero7.9 miEstero, FL★★★★★4/5
Naples Health and Rehabilitation Center8.7 miNaples, FL★☆☆☆☆1/5abuseSFF
Gardens at Terracina Health & Rehabilitation12.6 miNaples, FL★★★★★4/5
Woodside Health and Rehabilitation Center13.5 miNaples, FL★☆☆☆☆1/5abuse
The Preserve14.1 miFort Myers, FL★★★★★5/5
Solaris Healthcare Lely Palms14.8 miNaples, FL★★☆☆☆2/5abuse

Compare this facility with the 3 closest →

Other facilities in the same county

CMS records place this facility in Collier, FL — 11 certified facilities there. These are outside the 20-mile list above, or far enough down it not to appear.

Listed by facility name — not a ranking. Homes already in the table above are not repeated here.

All facilities in Naples →

Facility data as of CMS processing date 2026-08-01. CCN 106062.

This page is the printable visit checklist. If your browser did not open the print dialog automatically, use File → Print (Ctrl/⌘-P).

Your research

Viewed & saved homes

Kept in this browser tab for this session. Choose to remember them only on a device you trust. Opening a record or comparison sends its usual page request.

Selected for comparison

Recently viewed

Prices entered in a cost worksheet stay on that page and are not saved. Privacy details