Aviata at Harts Harbor

Name: Aviata at Harts Harbor
Address: 11565 HARTS RD, Jacksonville, FL, 32218, US
Telephone: 9047511834

11565 Harts Rd, Jacksonville, FL 32218 · Duval County · 180 certified beds · avg 103 residents/day · certified since Mar 1, 1989

Part of chain: AVIATA HEALTH GROUP (50 facilities, chain avg rating 2.4★)

3/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

4.01

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★☆☆3/5 · CMS overall rating: 4/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (25)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Apr 2, 2026	E · Potential for harm, repeated	The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs.
Apr 2, 2026	D · Potential for harm, one-off	The facility used physical restraints — devices that limit a resident's movement — when they weren't needed for medical treatment.
Apr 2, 2026	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Apr 2, 2026	D · Potential for harm, one-off	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it.
Oct 22, 2025	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint
Oct 22, 2025	D · Potential for harm, one-off	The facility did not run an ongoing quality assurance committee that reviews care problems and creates plans to fix them. · from a complaint
Jun 27, 2024	E · Potential for harm, repeated	The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs.
Jun 27, 2024	E · Potential for harm, repeated	The facility did not update each resident's care assessment at least once every 3 months. These regular check-ins keep the resident's care plan matched to their current condition.
Jun 27, 2024	D · Potential for harm, one-off	The facility did not make reasonable adjustments to fit each resident's individual needs and preferences — things like call buttons within reach, preferred wake-up times, or accessible room setups.
Jun 27, 2024	D · Potential for harm, one-off	The facility did not coordinate resident assessments with the state's pre-admission screening program for mental illness and intellectual disabilities, or failed to refer residents for the special services they need.
Jun 27, 2024	D · Potential for harm, one-off	The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required.
Jun 27, 2024	D · Potential for harm, one-off	The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own.
Jun 27, 2024	D · Potential for harm, one-off	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it.
Jun 27, 2024	D · Potential for harm, one-off	The facility did not provide the social services residents need — such as counseling, help with adjustment, or connecting to outside resources — to achieve the best possible quality of life.
Jun 27, 2024	D · Potential for harm, one-off	The facility's medication error rate was 5 percent or higher — meaning too many doses were given incorrectly, such as the wrong drug, dose, or time.
Jun 27, 2024	D · Potential for harm, one-off	The facility has more than 120 beds but did not hire a qualified full-time social worker as required.
Jun 27, 2024	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Jun 27, 2024	D · Potential for harm, one-off	The facility did not maintain an effective pest control program to prevent or deal with mice, insects, or other pests.
Feb 29, 2024	D · Potential for harm, one-off	The facility did not keep its building and grounds safe, functional, clean, and comfortable for residents, staff, and visitors. · from a complaint
Sep 13, 2023	E · Potential for harm, repeated	The facility did not protect residents from misuse of their belongings or money — this is called misappropriation, and it includes theft or improper use of a resident's property or funds. · from a complaint
Jun 30, 2022	D · Potential for harm, one-off	The facility did not honor residents' right to make their own choices about their daily lives, such as when to wake up, what to eat, or how to spend their time.
Jun 30, 2022	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Jun 30, 2022	D · Potential for harm, one-off	The facility did not provide the care needed to maintain or improve residents' movement and flexibility — such as range-of-motion exercises — leading to avoidable decline.
Jun 30, 2022	D · Potential for harm, one-off	The facility did not provide or arrange dental services for its residents. Nursing homes are responsible for making sure residents can get dental care.
Jun 30, 2022	D · Potential for harm, one-off	The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards.

Inspection trend by year

Citations from standard inspections decreased between the last two inspection cycles (12 → 4).

Year	Citations	Worst severity that year
2022	5	D
2023	1	E
2024	13	E
2025	2	D
2026	4	E

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Florida avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	4.01	4.03	3.95	top 37% in Florida; top 39% in the U.S.
Registered Nurse hours	0.41	0.76	0.69	bottom 9% in Florida; bottom 23% in the U.S.
Weekend total nurse staffing	3.73	3.68	3.50	top 33% in Florida; top 32% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.22	0.53	0.48	bottom 7% in Florida; bottom 16% in the U.S.
Total nursing staff turnover (%)	33.0	41.4	45.8	top 29% in Florida; top 20% in the U.S.
RN turnover (%)	33.3	46.0	42.9	top 25% in Florida; top 33% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.33, RN 0.34, weekend 3.10. Staffing rating: 3/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 5/5 · long-stay residents: 5/5 · short-stay residents: —/5

Who owns this facility

For profit - Corporation

Owner / manager	Type	Role	Stake	Since
11565 Harts Road Holdco LLC	Organization	Indirect Ownership Interest	NOT APPLICABLE	05/01/2025
11565 Harts Road Parent LLC	Organization	Direct Ownership Interest	NOT APPLICABLE	05/01/2025
Aspire Healthcare LLC	Organization	ADP of the SNF	NOT APPLICABLE	05/01/2025
Dagan, Amitai	Individual	Individual Is an Owner, Partner or Trustee of Any ADP of the SNF	NOT APPLICABLE	07/01/2025
Franklin, Heather	Individual	Operational/Managerial Control	NOT APPLICABLE	05/01/2025
Franklin, Heather	Individual	ADP of the SNF	NOT APPLICABLE	05/01/2025
Freund, Nochum	Individual	Corporate Officer	NOT APPLICABLE	05/01/2025
Freund, Nochum	Individual	Operational/Managerial Control	NOT APPLICABLE	05/01/2025
Goldberger, Abraham	Individual	Individual Is an Owner, Partner or Trustee of Any ADP of the SNF	NOT APPLICABLE	06/29/2025
Goldberger, Faigy	Individual	Individual Is an Owner, Partner or Trustee of Any ADP of the SNF	NOT APPLICABLE	10/27/2025
Herskowitz, Eliezer	Individual	Individual Is an Owner, Partner or Trustee of Any ADP of the SNF	NOT APPLICABLE	06/29/2025
Herskowitz, Yaakov	Individual	Individual Is an Owner, Partner or Trustee of Any ADP of the SNF	NOT APPLICABLE	06/29/2025
Innocent Simon, Joelle	Individual	Operational/Managerial Control	NOT APPLICABLE	05/01/2025
Innocent Simon, Joelle	Individual	ADP of the SNF	NOT APPLICABLE	05/01/2025
Travitsky, Aaron	Individual	Individual Is an Owner, Partner or Trustee of Any ADP of the SNF	NOT APPLICABLE	06/29/2025

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"Can we tour the resident rooms, bathrooms, and common areas today, including areas not on the usual tour route?"
"What is your policy on physical restraints, and what alternatives do you try first?"
"What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
"How many residents here use oxygen or breathing equipment, and who checks that equipment each shift?"
"How does your quality committee work, and can you give an example of a problem it recently identified and fixed?"
"How do you track that every resident's quarterly assessment happens on time?"
"Can you give me examples of how you adjust daily routines and room setups to fit each resident's preferences?"
"How do you identify and arrange specialized services for residents with mental health conditions or disabilities?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection
Lakeside Center for Rehabilitation and Healing	2.9 mi	Jacksonville, FL	★★★★☆	4/5
River City Nursing and Rehab Center	3.4 mi	Jacksonville, FL	★★★★★	4/5
Jacksonville Nursing and Rehab Center	3.5 mi	Jacksonville, FL	★★★★★	4/5
Lanier Rehabilitation Center	4.4 mi	Jacksonville, FL	★★★☆☆	2/5
Pavilion at Jacksonville, the	4.5 mi	Jacksonville, FL	★★★★☆	3/5
Jacksonville Rehabilitation and Nursing	5.4 mi	Jacksonville, FL	★★☆☆☆	2/5
Shands Jacksonville Medical Center	6.8 mi	Jacksonville, FL	★★★★★	5/5
North Bank Center for Rehabilitation and Healing	8.0 mi	Jacksonville, FL	★★★★★	4/5
Park Ridge Nursing Center	8.9 mi	Jacksonville, FL	★★★★★	5/5
Dolphin Pointe Health Care Center	9.2 mi	Jacksonville, FL	★★★☆☆	3/5

Compare this facility with the 3 closest →

All facilities in Jacksonville →

Facility data as of CMS processing date 2026-08-01. CCN 105632.

The Care File

Visit checklist — Aviata at Harts Harbor

11565 Harts Rd, Jacksonville, FL 32218 · 9047511834

Health inspection rating 3/5 · CMS overall 4/5· Fines (3y): $0

Questions for the administrator:

☐ "Can we tour the resident rooms, bathrooms, and common areas today, including areas not on the usual tour route?"
☐ "What is your policy on physical restraints, and what alternatives do you try first?"
☐ "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
☐ "How many residents here use oxygen or breathing equipment, and who checks that equipment each shift?"
☐ "How does your quality committee work, and can you give an example of a problem it recently identified and fixed?"
☐ "How do you track that every resident's quarterly assessment happens on time?"
☐ "Can you give me examples of how you adjust daily routines and room setups to fit each resident's preferences?"
☐ "How do you identify and arrange specialized services for residents with mental health conditions or disabilities?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 105632 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)