Dolphin Pointe Health Care Center

Name: Dolphin Pointe Health Care Center
Address: 5355 DOLPHIN POINT BLVD, Jacksonville, FL, 32211, US
Telephone: 9374348820

5355 Dolphin Point Blvd, Jacksonville, FL 32211 · Duval County · 146 certified beds · avg 134 residents/day · certified since Mar 31, 2020

3/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

4.77

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★☆☆3/5 · CMS overall rating: 3/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (19)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Jan 30, 2026	F · Potential for harm, facility-wide	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Jan 30, 2026	E · Potential for harm, repeated	The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own.
Jan 30, 2026	D · Potential for harm, one-off	The facility did not allow residents to take their own medications when a clinical review showed they could do so safely. Residents have this right if their care team determines it's appropriate.
Jan 30, 2026	D · Potential for harm, one-off	The facility did not develop and follow policies and procedures to prevent abuse, neglect, and theft. These written safeguards are the foundation of resident protection.
Jan 30, 2026	D · Potential for harm, one-off	The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards.
Feb 15, 2024	F · Potential for harm, facility-wide	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Feb 15, 2024	D · Potential for harm, one-off	The facility did not honor residents' right to voice complaints without discrimination or retaliation, or did not have a working complaint process that resolves issues promptly.
Feb 15, 2024	D · Potential for harm, one-off	The facility did not coordinate resident assessments with the state's pre-admission screening program for mental illness and intellectual disabilities, or failed to refer residents for the special services they need.
Feb 15, 2024	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Feb 15, 2024	D · Potential for harm, one-off	The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving.
Feb 15, 2024	D · Potential for harm, one-off	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it.
Feb 15, 2024	D · Potential for harm, one-off	The facility's medication error rate was 5 percent or higher — meaning too many doses were given incorrectly, such as the wrong drug, dose, or time.
Feb 15, 2024	D · Potential for harm, one-off	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
Feb 15, 2024	D · Potential for harm, one-off	The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards.
Mar 24, 2022	F · Potential for harm, facility-wide	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Mar 24, 2022	F · Potential for harm, facility-wide	The facility did not conduct and document a facility-wide assessment of what staff, supplies, and resources it needs to care for its residents properly — during everyday operations, nights, weekends, and emergencies.
Mar 24, 2022	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Mar 24, 2022	D · Potential for harm, one-off	The facility did not try to gradually reduce doses of mood- and mind-altering medications or use non-drug approaches first, as required, or used 'as needed' psychiatric drugs without proper limits.
Mar 24, 2022	D · Potential for harm, one-off	The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards.

Inspection trend by year

Citations from standard inspections decreased between the last two inspection cycles (9 → 5).

Year	Citations	Worst severity that year
2022	5	F
2024	9	F
2026	5	F

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Florida avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	4.77	4.03	3.95	top 11% in Florida; top 17% in the U.S.
Registered Nurse hours	0.49	0.76	0.69	bottom 21% in Florida; bottom 36% in the U.S.
Weekend total nurse staffing	4.14	3.68	3.50	top 14% in Florida; top 19% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.32	0.53	0.48	bottom 26% in Florida; bottom 37% in the U.S.
Total nursing staff turnover (%)	55.8	41.4	45.8	bottom 16% in Florida; bottom 23% in the U.S.
RN turnover (%)	55.6	46.0	42.9	bottom 31% in Florida; bottom 28% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.09, RN 0.42, weekend 3.54. Staffing rating: 3/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 3/5 · long-stay residents: 4/5 · short-stay residents: 3/5

Who owns this facility

For profit - Limited Liability company

Owner / manager	Type	Role	Stake	Since
Cleveland, Jeffrey	Individual	5% or Greater Indirect Ownership Interest	20%	07/15/2016
Dolphin Pointe Medical Investors, LLC I	Organization	5% or Greater Direct Ownership Interest	20%	07/15/2016
Dolphin Pointe Medical Investors, LLC II	Organization	5% or Greater Direct Ownership Interest	20%	07/15/2016
Dolphin Pointe Medical Investors, LLC III	Organization	5% or Greater Direct Ownership Interest	20%	07/15/2016
Fraser, Geoffrey	Individual	5% or Greater Indirect Ownership Interest	20%	07/15/2016
Nelson, Sean	Individual	5% or Greater Indirect Ownership Interest	20%	07/15/2016
Olt II, INC	Organization	5% or Greater Direct Ownership Interest	40%	07/15/2016
Fifth Third Bank	Organization	5% or Greater Mortgage Interest	NOT APPLICABLE	02/24/2017
Fraser, Geoffrey	Individual	Corporate Director	NOT APPLICABLE	07/15/2016
Fraser, Geoffrey	Individual	Corporate Officer	NOT APPLICABLE	07/15/2016
Fraser, Geoffrey	Individual	Operational/Managerial Control	NOT APPLICABLE	07/16/2016
Kallen, Jason	Individual	ADP of the SNF	NOT APPLICABLE	12/04/2025
Nelson, Denise	Individual	Corporate Director	NOT APPLICABLE	07/15/2016
Nelson, Denise	Individual	Corporate Officer	NOT APPLICABLE	07/15/2016

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
"How many aides are on each shift, and how do you make sure every resident gets timely help with bathing, dressing, and meals?"
"If my family member is able to manage their own medications, would you allow it, and how is that decided?"
"What specific steps do you take to prevent abuse and neglect, and how are staff trained on them?"
"How do you keep residents' medical records accurate, complete, and secure?"
"Walk me through what happens when a resident or family files a grievance — who responds and how fast?"
"How do you identify and arrange specialized services for residents with mental health conditions or disabilities?"
"How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection
First Coast Health and Rehabilitation Center	0.6 mi	Jacksonville, FL	★★★★☆	4/5
Fountains Rehabilitation at Mill Cove	2.3 mi	Jacksonville, FL	★★★☆☆	3/5
University Crossing	2.8 mi	Jacksonville, FL	★★★★☆	4/5
Vivo Healthcare University	3.1 mi	Jacksonville, FL	★★★★☆	3/5
Riverwood Center	3.9 mi	Jacksonville, FL	★★☆☆☆	2/5
Fleet Landing	4.1 mi	Atlantic Beach, FL	★★★★★	5/5
North Bank Center for Rehabilitation and Healing	4.4 mi	Jacksonville, FL	★★★★★	4/5
Palm Garden of Jacksonville	4.7 mi	Jacksonville, FL	★★★☆☆	3/5
Aviata at Jacksonville	5.0 mi	Jacksonville, FL	★★★☆☆	3/5
Shands Jacksonville Medical Center	5.1 mi	Jacksonville, FL	★★★★★	5/5

Compare this facility with the 3 closest →

All facilities in Jacksonville →

Facility data as of CMS processing date 2026-08-01. CCN 106135.

The Care File

Visit checklist — Dolphin Pointe Health Care Center

5355 Dolphin Point Blvd, Jacksonville, FL 32211 · 9374348820

Health inspection rating 3/5 · CMS overall 3/5· Fines (3y): $0

Questions for the administrator:

☐ "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
☐ "How many aides are on each shift, and how do you make sure every resident gets timely help with bathing, dressing, and meals?"
☐ "If my family member is able to manage their own medications, would you allow it, and how is that decided?"
☐ "What specific steps do you take to prevent abuse and neglect, and how are staff trained on them?"
☐ "How do you keep residents' medical records accurate, complete, and secure?"
☐ "Walk me through what happens when a resident or family files a grievance — who responds and how fast?"
☐ "How do you identify and arrange specialized services for residents with mental health conditions or disabilities?"
☐ "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 106135 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)