Village Care Center

Name: Village Care Center
Address: 2990 Riggs Avenue, Erlanger, KY, 41018, US
Telephone: 8597279330

2990 Riggs Avenue, Erlanger, KY 41018 · Kenton County · 100 certified beds · avg 88 residents/day · certified since Oct 5, 1999

4/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

4.43

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★★☆4/5 · CMS overall rating: 4/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (18)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Nov 19, 2025	D · Potential for harm, one-off	The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights.
Nov 19, 2025	D · Potential for harm, one-off	The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. · from a complaint
Nov 19, 2025	D · Potential for harm, one-off	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Nov 17, 2023	E · Potential for harm, repeated	The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. · from a complaint
Nov 17, 2023	D · Potential for harm, one-off	The facility did not protect residents from misuse of their belongings or money — this is called misappropriation, and it includes theft or improper use of a resident's property or funds. · from a complaint
Nov 17, 2023	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint
Sep 17, 2020	F · Potential for harm, facility-wide	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Sep 17, 2020	E · Potential for harm, repeated	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
Sep 17, 2020	E · Potential for harm, repeated	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Sep 17, 2020	D · Potential for harm, one-off	The facility did not immediately notify the resident, their doctor, and a family member when something significant happened — such as an injury, a decline in health, or a room change. Families and doctors are entitled to know right away.
Sep 17, 2020	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
Sep 17, 2020	D · Potential for harm, one-off	The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required.
Sep 17, 2020	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Sep 17, 2020	D · Potential for harm, one-off	The facility did not provide enough food and fluids to keep residents healthy, such as preventing unplanned weight loss or dehydration.
Sep 17, 2020	D · Potential for harm, one-off	The facility did not have a licensed pharmacist review each resident's complete medication regimen and medical chart every month, or did not follow its own rules for reporting medication problems.
Sep 17, 2020	D · Potential for harm, one-off	The facility did not try to gradually reduce doses of mood- and mind-altering medications or use non-drug approaches first, as required, or used 'as needed' psychiatric drugs without proper limits.
Sep 17, 2020	D · Potential for harm, one-off	The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards.
Sep 17, 2020	C · Minimal risk, facility-wide	The facility did not make its inspection results easy for residents to see, or made it hard for residents to contact advocacy agencies like the ombudsman.

Inspection trend by year

Year	Citations	Worst severity that year
2020	12	F
2023	3	E
2025	3	D

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Kentucky avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	4.43	3.71	3.95	top 15% in Kentucky; top 25% in the U.S.
Registered Nurse hours	0.74	0.74	0.69	top 34% in Kentucky; top 32% in the U.S.
Weekend total nurse staffing	3.90	3.27	3.50	top 16% in Kentucky; top 26% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.46	0.53	0.48	top 47% in Kentucky; top 38% in the U.S.
Total nursing staff turnover (%)	60.5	46.4	45.8	bottom 12% in Kentucky; bottom 16% in the U.S.
RN turnover (%)	23.1	41.8	42.9	top 15% in Kentucky; top 18% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.40, RN 0.74, weekend 3.88. Staffing rating: 4/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 4/5 · long-stay residents: 4/5 · short-stay residents: 4/5

Who owns this facility

For profit - Corporation

Owner / manager	Type	Role	Stake	Since
Chilelli, Justine	Individual	Corporate Director	NOT APPLICABLE	01/01/2021
Cliftonlarsonallen LLP	Organization	ADP of the SNF	NOT APPLICABLE	01/01/2016
Concept Rehab, INC.	Organization	ADP of the SNF	NOT APPLICABLE	01/01/2024
Dorsey, Josh	Individual	Corporate Director	NOT APPLICABLE	02/01/2019
Dressman, Jim	Individual	Corporate Director	NOT APPLICABLE	03/23/2017
Epplen, Steve	Individual	Corporate Director	NOT APPLICABLE	01/01/2023
Hamberg, Joyce	Individual	Corporate Director	NOT APPLICABLE	01/01/2021
Hargis & Associates, LLC	Organization	ADP of the SNF	NOT APPLICABLE	01/01/2024
Koshover, Erin	Individual	Operational/Managerial Control	NOT APPLICABLE	10/01/2024
Koshover, Erin	Individual	ADP of the SNF	NOT APPLICABLE	10/01/2024
Levermann, Jack	Individual	Corporate Director	NOT APPLICABLE	01/01/2022
Macke, Dave	Individual	Corporate Director	NOT APPLICABLE	01/01/2021
McIntosh, Effie	Individual	Corporate Officer	NOT APPLICABLE	10/01/2020
Richardson, Kevin	Individual	Corporate Director	NOT APPLICABLE	01/01/2022
Santos, William	Individual	Corporate Director	NOT APPLICABLE	01/01/2018
Schreiner Spille, Christina	Individual	Corporate Director	NOT APPLICABLE	01/01/2022
Woompath, Avashkar	Individual	Operational/Managerial Control	NOT APPLICABLE	04/01/2024
Woompath, Avashkar	Individual	ADP of the SNF	NOT APPLICABLE	04/01/2024

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
"Tell me about this abuse or neglect citation — what happened, and what specific changes did you make afterward?"
"What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
"What safeguards do you have to protect residents' money and belongings, and what happens when something goes missing?"
"What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
"Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
"Can you show me how medications are stored and secured on the units, including controlled drugs?"
"If my family member falls or their condition changes, exactly when and how will I be notified?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection
Villaspring of Erlanger	1.5 mi	Erlanger, KY	★★★☆☆	2/5
St Elizabeth Edgewood SNF	2.2 mi	Edgewood, KY	★★★★★	4/5
Florence Park Care Center	2.6 mi	Florence, KY	★☆☆☆☆	1/5
Madonna Manor	2.6 mi	Villa Hills, KY	★☆☆☆☆	1/5
Belmont Terrace Nursing and Rehabilitation Center	3.0 mi	Florence, KY	★☆☆☆☆	1/5
Emerald Trace	3.3 mi	Elsmere, KY	★★☆☆☆	2/5
Woodcrest Nursing and Rehabilitation Center	3.5 mi	Elsmere, KY	★★★★☆	4/5
Brookside Healthcare Center	3.6 mi	Cincinnati, OH	★★★★★	4/5
Bayley Place	5.3 mi	Cincinnati, OH	★★★★★	4/5
Rosedale Green	5.3 mi	Covington, KY	★★★★☆	5/5

Compare this facility with the 3 closest →

All facilities in Erlanger →

Facility data as of CMS processing date 2026-08-01. CCN 185440.

The Care File

Visit checklist — Village Care Center

2990 Riggs Avenue, Erlanger, KY 41018 · 8597279330

Health inspection rating 4/5 · CMS overall 4/5· Fines (3y): $0

Questions for the administrator:

☐ "Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
☐ "Tell me about this abuse or neglect citation — what happened, and what specific changes did you make afterward?"
☐ "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
☐ "What safeguards do you have to protect residents' money and belongings, and what happens when something goes missing?"
☐ "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
☐ "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
☐ "Can you show me how medications are stored and secured on the units, including controlled drugs?"
☐ "If my family member falls or their condition changes, exactly when and how will I be notified?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 185440 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)